During my visit to the Verizon store, after waiting for over 30 minutes with 9 people ahead of me,…read moreI experienced repeatedly unprofessional and misleading behavior from the employee Noel. Although my request was simply to add a business line to an existing account, I was left waiting for an unnecessarily long period. From the start of the interaction, he provided incorrect information regarding the monthly cost of the device, stating it was nearly $8 for 36 months, when the actual cost is $4.72 for 36 months. I had to personally verify this in Verizon's official app and show him the correct amount. He then attempted to justify the error, claiming he had miscalculated. Furthermore, he continued to give false and contradictory information about available plans and the device unlock timeline, incorrectly claiming that unlocking only occurs after 36 months. I already have substantial knowledge and experience regarding these services, and my questions were intended solely to confirm whether the information provided was accurate. His responses demonstrated a lack of transparency and a clear intention to steer me toward more expensive and restrictive options. In addition, his manner of addressing the customer was inappropriate and unprofessional, using an overly informal tone and failing to demonstrate the level of respect and consideration due to a stranger, especially a customer of the company. Overall, this behavior reflects a clear attempt at commercial manipulation. It caused significant distrust and negatively impacted my perception of the service. I request that this situation be reviewed seriously and that appropriate measures be taken. "En mi visita a la tienda Verizon, tras esperar más de 30 minutos debido a que había 9 personas delante de mí, experimenté un comportamiento reiteradamente poco profesional y engañoso por parte del empleado Noel. A pesar de que mi gestión se limitaba a añadir una línea business a una cuenta existente, fui dejado esperando por un tiempo injustificadamente prolongado. Desde el inicio de la atención, proporcionó información incorrecta respecto al costo mensual del equipo, indicándome que ascendía a casi 8 dólares por 36 meses, cuando el costo real es de $4.72 por 36 meses, información que tuve que verificar personalmente en la aplicación oficial de Verizon y mostrarle para corregirlo. Ante esta evidencia, intentó justificar el error alegando que había realizado mal el cálculo. Posteriormente, continuó ofreciendo información falsa y contradictoria sobre los planes disponibles y sobre el tiempo de desbloqueo de los dispositivos, afirmando de manera incorrecta que el desbloqueo se realizaba únicamente después de 36 meses. Cabe destacar que cuento con amplio conocimiento y experiencia en este tipo de servicios y ya conocía de antemano las políticas reales de Verizon; realicé dichas consultas únicamente para confirmar si la información proporcionada sería correcta o engañosa. Las respuestas obtenidas confirmaron una falta de transparencia y una clara intención de inducirme a aceptar condiciones más costosas y restrictivas. Adicionalmente, la forma de dirigirse al cliente fue inapropiada y poco profesional, utilizando un tono excesivamente informal, sin demostrar el nivel de respeto y consideración que corresponde al trato con una persona desconocida y, especialmente, con un cliente de la compañía. En conjunto, esta situación refleja un intento evidente de manipulación comercial. Esta conducta generó una profunda desconfianza y afectó negativamente mi percepción del servicio. Solicito que esta situación sea revisada con seriedad y que se tomen las medidas correspondientes."

Came back on Sunday after bailing on Saturday and actually making an appointment. Arrived on time,…read morewaiting only a few minutes before Carlos came over to help us. He settled us with a new phone very quickly and got it activated and the data transferred. The process was very efficient and painless. Carlos made the whole thing very quick and easy. NOTE: Definitely make an appointment. The wait can be lengthy otherwise.

First, this place is dead center in Hialeah... I mean 7th W 49st! AAAAAAND the lady who I spoke…read morewith spoke English! Praise the Lord! AAAAAAND the representative actually let me in the store SEVEN minutes before opening! I'n my mind I was screaming like Lil Jon 'YEEEEAH!!' Ok sooo the young lady Steffany was really friendly. I wanted to look at the G2 and she actually went to the back and got one for me to play with. She actually knew more about the phone than what was just on the box. We were able to have about a 3 mintue conversation on just the specs of the phone **sigh** If she would have been I guy I would have asked if she was single.. Anyway this T-Mobile gets a thumbs up from me

The worst service. Spoke to Jennessy who was useless and arrogant. I asked her several questions to…read morewhich her response was " I don't know". I mean you work at T-Mobile you should know the answers to billing questions. and upgrades. She was very rude and impatient. She gave more priority in trying to sell me and Apple Watch. that I already have! Ended up having to leave without any help and ended up callling the 1-800 #. And alas help in under 5 minutes. And I had wasted about an hour of my life at the store. I paid a lot of money for my phone. And feel that I should get quality service when I ask for it...

Great service. To this day my watch is working perfectly. Highly recommend this business.read more

My old iPhone was having speaker issues; SteadyFix responded to my inquiry in a timely manner…read more Their rate seemed affordable and they delivered great service same day! Thank you.

Called location countless times. No answer. I showed up 5 min later and all the employees are on…read moretheir phones watching TikTok and instagram. When asked they didn't answer none of my calls, they said the phone hasn't rang. Which was when I called the store again while I was there and it did in fact ring. But of lazy employees every where now a days

They get no stars they suck in customer relations, and if you have an issue, forget about it!…read moreThey'll keep you waiting for hrs then tell you that you can't chat with a floor supervisor, even though you've been waiting 90 plus mins to talk to one! They are the worst in customer relations I've ever had the displeasure of dealing with! They'll lie like a dog to have you wait sooooo long you'll hang up in disgust! They'll tell you they have no # for corporate. I found one in less than 1 min online as I waited for 2 hrs! I'm insisting that my husband goes elsewhere for a pay as you go phone. 6 yrs he's had it, they made a mistake almost 3 yrs ago, and they brought it up as if he was at fault! Saying we only will compensate you 1 time! And it was their fault! Never go to net 10 unless you want 300 mins with a phone, like a burner phone! Throw it away and go elsewhere, never ever talk to customer support, unless you want to loose 2 hrs of your life and get nowhere! They just keep reading off the back of one of their cards you buy for more mins, and they only keep reading it over & over again! Awful customer support, I understand why you need to wait to talk to someone higher up as that's what their supervisors are telling other customers as well! They get minus stars if there were such a thing on Yelp or any other complaint department ei the better business bureau! Unfortunately I guess I have to give it 1 star or I can't post this! They really don't know me very well as I will call any and all numbers to try to get back at least the 464mins. my husband lost all bc he wanted to add another 300 min 60 day card! He wasn't even asking for the days lost! And if he was to loose everything he bought from the 1000 min 30 day card, and was told it expired on the 6th of December why were they still on his phone until the 22nd of December? Does that make sense to anyone?.... Oh yes go to their FB page you'll see no customer reviews only what new phones and monthly deals they've got going on. Why no customer reviews? ESP on pay as you go phones?

Horrible customer service. The lady that helped me is lucky I don't remember her name. She kept…read morejoking and laughing and everything question I had referencing my account. She had a horrible accent which made it all the worse, trying to understand her through her laughing and mumbling.

From the owner: AT&T, serving over 81 million wireless customersread more

Leo did an Amazing job repairing the phone. He is a great person and his professionalism is…read moreincredible!Gonna come back for sure!!

From the owner: En Nous Móvil, somos expertos en reparaciones de Teléfonos Celulares, Tablets, Computadoras y…read moreConsolas de Video Juegos. Ubicados en 1207 W 44th Pl, Hialeah, FL, ofrecemos soluciones rápidas y confiables para cambio de pantallas, cambio de baterías, reparación de tarjetas madre y desbloqueo de dispositivos. Además, contamos con una amplia variedad de teléfonos desbloqueados y accesorios de alta calidad. ¿Buscas el mejor lugar para reparar tu teléfono en Hialeah? Trabajamos con todas las marcas: iPhone, Samsung, Xiaomi y más. Nuestro equipo de técnicos está listo para devolverte tu dispositivo como nuevo. Tu satisfacción es nuestra prioridad. ¡Visítanos hoy mismo y recibe el servicio que mereces!

I usually don't leave a comment but this place by far is the best. I came in to get my partner…read morephone fix screen & it was quick. The price was unbeatable. I would highly recommend. Thank you for help and your professionalism.

Had 24/7 Wireless replace a Samsung 7 Edge battery which I supplied, and he also replaced it's…read moreseverely cracked back cover. Augustin was personable and he did a great job as the 5 year old cell phone now works better than new, with a new 4500 mah battery instead of the original 3600 mah battery. Should another phone require repair, I will happily return. Augustin also advised me to use my battery case charger only when the phone's battery is very low as it diminishes the phone's battery life.

Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

Bought a zte z max what a horrible purchase. Product had problems the very first day. When i went…read moreto the store a day later the seller guy told me that i needed to go to some other metro pcs warranty place but didnt even tell me the address.Not helpful at all What a horrible experience will never go to this store again.