Walked in with a few issues to start off but Danny the manager has been incredible with everything. He has helped me out throughout each hiccup I've had (it was only me all of my families phones were perfectly fine). Professional, knowledgeable and efficient. Leo is another great help as well! read more

If i can rate this store 0 stars I would. I was told I couldnt send my phone to get fixed even though it over heats extremely. Ive been paying Verizon Mobile protect 19$ a month for the years ive been with verizon. The employee directed me to the Apple store. I went to the Apple store, they questioned why Verizon would send me there if i don't pay apple care. On top of that he told me I wasnt ready for an upgrade that I hadnt had the phone for a year yet, Ive been paying for this phone since April 2024. This store wasted my time. read more

So, My wife and I went to this Verizon company owned store in Kendall back in June of 2024 to get assistance upgrading our older model Samsung Galaxy S7 Edge phones, upgrade assistance on our Verizon internet connection equipment and also to switch over an LG V40 phone that was on AT&T to our Verizon account. We specifically chose to visit a company owned store rather than a Verizon dealer so we could better trust that we would be in good hands. Oscar was our Verizon sales person during this visit. He pulled up our Verizon Business account, saw how much we were currently paying each month and assured us that he could help us upgrade our equipment and save us some money too. We were quickly lulled into putting our complete trust in Oscar (and also the store manager who made a point to come over and introduce himself). We did receive TWO new Gs23 phones and a new updated internet connection router Fsno21VA. Oscar also returned our two older Samsung Galaxy S7 Edge phones and that LG V40 phone to us without sim cards. So far so good, right?. Additional personal note: We were so happy (read as blissfully ignorant) that we actually "tipped" Oscar $50 cash as we were leaving the Verizon Store that day!! Now here's what I just discovered actually happened during our visit . . . 1) Oscar assigned new phone numbers to our two older Galaxy S7 edge phones AND to that LG V40 phone (all of which had been returned to us without sim cards). He kept all three of those old phones active on our account so each phone had a continued monthly billing of $54.02 per month. We've been paying for 6 active lines instead of only 3 active lines which would be correct. 2) Even worse, he set up NEW 36 month DEVICE PAYMENT AGREEMENTS ON EACH OF THOSE OLD PHONES (agreements #1344342639; #1366756411; #1372405117; ) with a monthly payment of $16.66 on each phone (which of course were totally paid in full). Additional Note: The store manager at that time was complicit in these fraudulent activities as Oscar was continuously breaking away from us to go over and consult with his manager. We are of course going to file a formal complaint with Verizon Corporate Headquarters and seek reimbursement of all fraudulent charges . . . read more

The worst cellular company outhere, they make look metro PCS a 5 star company, someone should be checking on these fraudulent and ineffective companies, bad service, bad reception, bad customer service, 2 star are too much. It should be a way to get off their contracts for the inefectines. I would ever recommend this thieves with license!! read more

To the business owner , Thank you for your reply. However, whether you look into to it or not is irrelevant. I have filed a complaint with Verizon Corporate and they assured me they will look into this issue. Corporate knows how Oscar treated me! read more

They came to my office and sold me a service for which they never did the conection. After a few days I returned the phones and rauder and cancel the service. Now they send me a bill for a $1,000. If you try to contact costumer service they only have answer machines . It should be ilegal to operate a business like this! read more

Stay away from this store and if you go stay away from Oscar. Why? Well I went there to return my phone because I had purchased a new one from Verizon on line. Well I guess because Oscar was not making commission he basically told me to call customer service and did not to deal or listen to my explanation. Then when I called customer service and got the lady on the line who wanted to speak to Oscar he refused to listen to her . Mind you he made me wait and wait and wait until he was free after dealing with other customers that came after me, instead of making them wait and finish with me since I was there first! All this took 2 hours! 2 hours sitting there to wait again until Oscar finished with the others. Even after I told him she was on the line he replied make her wait!!!!! What a crappy customer service. I will never return to this store ever again!! In my opinion he should have finished with us Speak with customer service and be done with us on a simple trade in. After this I am filling a complaint with Verizon also. Ps. It seems other customers have had a negative customer service experience and the store owner has replied with a generic ridiculous reply. Go to another store!!!! read more

I've been waiting for 15 minutes watching 5 Verizon employees attending to 2 customers. 2 out back doing nothing. No respect for people's time. read more

Great service thank you Daniel. They were very busy they took care of their clients efficiently and with good time. Thank you for going over my account and making sure everything was good. I actually came to the store when I first inquired about switching over to this phone company. I recommend this location keep in mind they do get busy come early. read more

Went in before close desperately looking for a sim card after my phone was stolen. I am originally from Ohio and am unfamiliar with the area. Jonas was absolutely amazing with helping me deactivate my new phone and giving me tips for the future. No one else in the store met me with the kindness and willingness to help like Jonas did. He even stayed after his shift to make sure I was helped. Would recommend his service to everyone. Thank you Jonas!! read more

Verizon - Verizon store front. - Mobile Phones Near Me - Miami, Florida

I had Luis help me with getting a new phone today last minute and he was such a help even though we're were there a little after close he was willing to help and answer any questions we had! read more

Late to post follow up review; after my not so wonderful over the phone experience with the store . I did have quite a different one once I picked up my watch. Finally after receiving my email the following day, I made it to the store to pick it up. And I must say that when I mentioned that I was picking up a gizmo watch one of the guys immediately remembered me and how heated I was. Needless to say my overall interaction at the store was quite nice and I was very pleased, and I even apologized for perhaps getting upset. Nonetheless I wanted to update my 1 star review with this one to truly showcase the store experience and quite frankly it was wonderful. Great experience read more

Transferred a number from one account to another with preauthorization and it still took an hour. When we went to pick up our new phone that has been processed incorrectly and it suddenly was going to cost us $150 more even though we had it in writing that it was going to be the lesser amount. Manager stated they could do nothing about it and I should go call Verizon at home read more

Horrible service. Went to store to question bill and discuss senior discounts which are being offered by other carriers. We were told they could not help us and to call Verizon. We explained we had already tried that 3 times and could not get a human being. They told us to go another carrier to get a better price. So we did. read more

Customer service is good since the reps get commision. They will try to sell you a new equipment rather than swap. Store recipts are confusing and not beoken down. Trade ins are sneaky read more

If I could give zero stars I would. DO NOT SWITCH TO VERIZON I went into the store on 117/Kendall on Friday 4/14 to switch my family account from sprint. Figuring I'd get better reception at a lower unlimited cost. 2 weeks later none of my lines are activated and now they say I have lost my cell phone number. The one I use for work. The same one I've had for 18years (since my first cell phone with Bellsouth/Cingular) this has been a complete nightmare involving 15 hours+ of being on the phone, being transferred from department to department and every rep saying, 'I don't understand what's going on with the account, I apologize' but fixing nothing. 11 in store visits (and counting) I have yelled, cried, hyperventilated and felt completely lost and overwhelmed by this seemingly simple process. I still haven't even tallied the money this has cost me. Since I'm completely helpless to help myself and my family recover our lines I thought I would at least send out a warning to everyone and anyone I know in order to avoid other people's aggravation. PLEASE PLEASE PLEASE SHARE THIS! read more

My Dad wanted an iPhone upgrade. He had a family plan so because the sales rep, Ana was offering a good deal he asked me to join his family plan. I was planning on looking for a better deal someplace else anyway with unlimited data or at least try to work out a deal with my previous provider to see if I can get a good deal for unlimited. Especially since some of my coworkers pay less for unlimited monthly than I did with my previous plan without unlimited (with the kind of job I have, I need unlimited). I was offered all these perks for switching over to Verizon, offered credit for my old 7 plus, credits here & there she really made everything sound appealing. Very long story short, the rep messed up so bad that I couldn't get in my family plan and now I have to pay for an individual plan. Im paying more than I originally wanted, I'm really unhappy with how all this ended up and certainly not what I planned. Either that rep was new and didn't know what she was doing or she was just trying to make a good sale but ended screwing us in the process. I won't even get started on the 3 week delay for my Mom's new phone in that family plan; she never called to follow up & my mom would've been stuck without a new phone if she wouldn't have walked into the store! The sales rep was really nice during the transaction but what the heck did she do?! The manager had to go in and make sense of the mess she made. read more

The service I received when I came here to shop for prices was great! We walked in through the door and someone was there to help immediately. He answered every single one of our questions without getting annoyed (and trust me, my boyfriend was asking a lot of questions!) We don't know if we'll end up signing up with this company but at least the service and the place was nice. read more

This store has the worst customer service I've seen before, and the manager is unable to solve a problem, she should take a course on how to serve customers. I have been with this company for 15 years and have never had such an unpleasant experience. people without education, with attitude. read more

Used car salesmen here. Completely wasted my time. I spoke with the manager on the phone and he said to come into the store to discuss a deal. From the moment I walked in the manager was defensive and placed the blame on me and twisted our prior conversation. Avoid this place at all costs. Absolutely terrible customer service. Lied to me on the phone and had me waste a trip to the store, then twists our conversation. No respect or consideration for customers. Thankfully, there are plenty of Verizon stores in Miami and other carriers too. read more

I have always gotten great service from Verizon and was totally stunned and disappointed with the service at this particular Verizon...Rego (spelling) was totally unprofessional and rude when I returned at newly received iPhone 7 which was defective...he caused me of breaking it, said he made notes on my account so that I could not exchange it said the charger broke in the port and I did it....he then went for his manager Leo...whose first question was "what did u do to break the phone" I called customer service who directed me to the location on Kendall Drive. (88th street) totally different experience....Verizon needs to rectify the issues at that store before the lose customers... read more

Save yourself the headache and go to the one across from Dadeland on Kendall Drive. The staff at this one is more concerned with upselling and not as knowledgeable. They do try to be helpful, at least. read more

I'm sure customer service at this location is fine, but Verizon reception in Miami is no where near as good as AT&T. I used to have AT&T, and now I regret changing and have to wait 2 years. read more

This Friday was my first experience shopping at Verizon. I was helped immediately, to my pleasant surprise! Jordan helped me find the perfect plan for my budget, and helped my fiance upgrade to a better phone. He was very knowledgeable and was able to answer all of my questions. I had a wonderful experience! read more