Awful AT&T reseller to do business with. Bought a phone on Friday and told them not to activate it until Sunday. They went ahead and activated the phone on that same Friday and I ended up without service in the middle of the road with one autistic child on the car, not knowing where to go pick up my second autistic child. AT&T main office in TX managed to restore my service on my phone. Sunday came and my phone couldn't finish the set up because IT WAS DEFECTIVE. This so called "manager" was contacted by one the the girls employed there (she woke him up at 3 something PM) and he stated that if it was a hardware/phone problem they will exchange it for another new one. Did not do it and told us send an e-mail and to wait a couple of days. They were very arrogant, disrespectful and breached the main contract for the iPhone that states that it is under warranty (this phone is 12 hours old). They refused to restore the service to the old phone and told us to leave their premises. Apple concluded that the phone was defective to begin with and that reseller should have replaced the phone without a problem because it was not a user problem, it was a hardware problem. DO NOT GO TO THIS PLACE, they are the worst. Personnel is very unfriendly and AT&T should be ashamed that these people are doing business using their name. I do not recommend and I am warning family and friends not to give these irresponsible people their business. They're just in for the sales. Regional manager is a micro manager, employees tell you one thing on the phone and once you get there tell you other thing. AT&T follow up with the complaint already placed at your corporate offices. Too bad the rating system cannot give 0 stars. Don't go to this place, I DO NOT RECOMMEND! read more

@att @attnews Worst service EVER from a reseller of your services to a mom on #mothersday . This reseller located at 2086 NW 107TH Street in Miami, FL sold my husband an iPhone 14 on 5/12. Told them not to activate the phone until Mother's Day (5/14). They went ahead and activated the phone, and that action cancelled my services on my current phone while driving and using my GSP to pick up one of my special needs children at a place I haven't been before. Long story short, phone ended up being defective. Reseller REFUSED to take it back, wanted us to wait a couple of days and send an e-mail to see what could be done. I guess they wanted me to be without a cellphone so my 2 special needs children and their therapists could figure a way to send me smoke signals to get in touch with me (I am the contact for everything related to my kids, from doctors, to school, therapists, etc.) Reseller called the police on us because we wouldn't leave the store and told them we were "violent" (the "violent" episode consisted in nothing more than telling them to keep their non-working and defective phone). We were now 18 hours in this without my service, with a non-working iPhone that Apple had deemed from the beginning that it was defective after more than 2 hours with them at their Genius Bar. Mind you, this defective phone was never able to finish its setup because it started acting up and it locked itself. This reseller incurred in a breach of contract because as it states in it; if the phone is defective, a brand-new replacement at no cost should be given to the customer. Stay away from this AT&T reseller in 8029 NW 107th Avenue. Awful people to deal with. Stay away from AT&T. They make your family celebrations sad and miserable. Is this how AT&T treat their loyal customers? How AT&T rewards their customers who pay religiously their $500 a month cellphone bill? I am more than sure that either @Tmobile or @Verizon would love and bend backwards for us as customers (we're never late on our payments and we change our mobile units every 2 1/2 years or so giving the company even more business). PLOT TWIST: Reseller banned us from their store so now we have to deal with returning this phone to AT&T Corporate office. We are taking legal action against your highway robbery techniques and false police report. Some Mother's Day weekend for me, huh? #ATTisInhumane #ATTDoesNotCareAboutTheirCustomers read more

My experience at this store was horrible, first they swipe my credit card 13 times to open account, then this random manager Jordy tells me that i need to contact customer service in regards to an issue i'm having with my new account. Never in my life i have been treated so horrible by a manager. read more

This company has worst outcome for lowest friendly environment due this town over ridiculous costs! Thank goodness I didn't join use AT&T for my phone or cable internet due of my bad experience from what I have seen nasty blurry pictures through connection over television,internet, and cable by disasterous performance based on slow motion & poorly functioning.. it's worthless to put up with this sketchy business! read more

Reached out on yelp. Owner or marketer responded nicely and promptly to reach out to Dangelo. Spoke to him and he said they don't have internet service where I live? Ok. Told him my neighbor does. Also, I reached out to AT&T online customer support. Yelp. They confirmed I'm available for internet service. It's ONLY AT&T and Atlantic Broadband in Miami Beach. HELP! Dangelo said he would get back to me...still waiting. I miss having about 7 companies to chose from in San Francisco. Guess, I'm a small fish they can ignore except here. read more

Terrible service! 0 stars if I could. The staff is either incompetent or dishonest liars that use bait and switch tactics to cheat loyal customers out of credit for phone upgrades. Rep Daniel promised us $1000 credit for our trade in after reviewing the condition of our phone for about 30 minutes and told us the phone was in almost perfect condition. He stated that we qualified for the $1,000 trade in several times. We ordered the Samsung z Flip 3 and when it came in and went to pick it up, Lis the manager told us the phone was worth only $350 in credit. She was cold and would not budge. Daniel was there and did not even acknowledge us or explain his error. He hid in the back most of the time. Very rude. They completely went against their word to give us $1000 credit and when we cancelled the deal, she had the audacity to charge me the $55 restocking fee. Even the att reps I dealt with later by phone told me that she was wrong to do that and credited me the $55 fee since it was based on their ineptitude or worse their lies and deceit. Don't trust this store!!! All they care about is selling their internet and tv services and don't care about lying to customers. They will cheat you and find ways to get out around what they promised. No attempt was made to fix their error. Horrible store and terrible manager. read more

I yelped this location that was so close to my wife and I and pulled on in on a Saturday around 6pm. I was happy to see that the wait was not long . We were greeted immediately by the staff. We were helped by a gentlemen named Emilio to get my new phone and my wife's phone as well . Emilio was extremely helpful and very attentive and explained all the options for us. (Despite the computers crashing) and having to wait about 30 minutes to get everything underway. It was overall a excellent experience. I definitely recommend this location. They're friendly staff and extremely clean store made for a very pleasant experience read more

Complete misrepresentation. No show, no notification after waiting two weeks for internet installation appointment and no new installation appointment for another 10 days. If u can't do it, don't lie about it up front. read more