Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

Friendly and I was helped ASAP. Lots of staff members present, here people seem to still want to…read morework lol. Great service

I just purchased my brand new iPhone 13 Max with Tania after losing my phone, she was really…read morehelpful and knowledgeable. I came Into the store thinking I was going to pay a certain amount and she said we'll see what's the best we can do for you. A really stressful time losing my phone but she made the purchase quick & easy and even informed I had insurance in my old phone so I'm also able to replace it. I highly recommend her as a salesperson a lot of times they take advantage but she was really genuine. I left sooo happy with my new phone & also knowing I did not lose my other phone completely. This is my to go to T-Mobile after having her and will definitely recommend friends.

Walked in the store and wasn't greeted or acknowledged. I waited for about 20 minutes and was still…read morenot acknowledged. Instead they were putting screen protectors on people's phone. There was no urgency. I was helped over the phone while waiting and left.

Had a great experience today when I stopped inside for a simple upgrade. Manuel helped me choose…read morewhat was the best fit for me. Even recommend I choose a lower gigabyte model because he noticed I wasn't used the extra gigs I had on my old phone. Great customer service, clean and organized location. Very professional definitely recommend!!

Had issues before... didn't give up on them and they won me over…read more.. *Edit (from Yelp)* They sell "regular" phone screens that aren't meant to last... you'd think that's a joke but it is what I read. Bought a speaker that works. *Edit* Bought the most expensive screen. That seems to work but the camera is still saying that it's a fake.

This business is about one mile from my house and I never knew it existed. After finding out about…read morethem and using them on Saturday, I am writing this review so that others will learn about them. I woke up Saturday morning to find my Samsung Note 10 coming apart at the seams. I took it to the uBreakiFix location in Coral Gables where I was informed that it needed a new battery. I was further advised that the cost would be $86, but that they didn't have one in stock and that if they ordered one, it would not be delivered until Thursday or Friday of the following week. I thanked the gentleman for the information, but told him that I would see if I could find one in stock at another location. I called a different repair shop a couple of miles away, as well as the next closest uBreakiFix location in South Miami, but they were both out of stock as well. I then Googled "phone repair near me" and El Sitio Tech came up. I called and lo and behold, they had the battery in stock and could install it that afternoon. I didn't even ask about cost as it didn't appear I had much choice given my earlier attempts to locate a battery. When I arrived, I was surprised that the cost was only $45 and would only take about 20 minutes. I went for a short walk along Calle Ocho and when I returned, I had my phone back, good as new. This is definitely going to be my go-to place for phone repair. They have a nice location set back from Calle Ocho with a parking lot in front. (Which is definitely an added plus.) The business itself is nice, clean, with a fairly large retail presence for phone accessories in addition to the repair business, as well as having friendly and proficient employees.

I took 10 watches for batteries only 8 needed replacing every watch was in its plastic bag and in…read moreperfect condition. Great service and honesty know that's a breath of fresh air. Will be going back.

They are very knowledgeable indeed. My mothers phone was stolen and taken here (which i was able…read moreto track thru find my iPhone) these vandals were able to unlock it and give the person that took it all her info. NO questions asked NO ID needed. When I got to the store I confronted the employee and told him what was going on and he replied "its not his problem" Delinquency at its best.

This location is the worst place to visit for account-related questions. I called 611, which is…read moreusually the only reliable way to get assistance, but sometimes there is a lack of communication between customer service representatives and the stores. I was told by a rep that I had to visit this store in person to fill out forms and provide proof of death to cancel my mom's account after her passing. I confirmed multiple times with the rep on the phone that this was necessary, despite my experience that billing issues are usually handled through 611. After driving there and wasting time and gas, I found out it wasn't necessary at all. When I arrived at the Flag Miami store, I explained my situation to the store manager. Unfortunately, she seemed more focused on chatting with her team and complaining about not being able to attend a meeting the next day than helping me. This experience was frustrating and deeply disappointing, especially during such a difficult time. Better communication and professionalism are needed between customer service and the stores.

I am very unhappy with the customer service that I received today! I called several times directly…read moreto the store number in the app and there was no answer. I recommend better training for the store associated including the Manager!

Great service. They fix my iPhone Screen in just 20 minutes. The best is the 30 days warrantyread more

From the owner: At 360 Phone Fix, we specialize in repair services for phones, tablets, and computers. We do…read morescreen, battery and back glass replacement and any kind of possible unlocks. We sell new and refurbished phones. Give us a call today!

I came in here for t mobile Tuesdays and their flashlight giveaway. It was very busy in the store…read morehowever I was helped immediately by a super friendly lady! There's no parking but there's street parking around that you have to pay to park. Large store!

I go to this T-Mobile I alwalys all the time personal here is super nice and customer service is…read moreexcellent there a young lady her name is Maria long black long she has Terrible Customer sservice I went at 6:30 pm all she know what to tell me has we didn't do that at 7 o'clock I had to replace my phone for my insurance send another one because the other has bad so told Maria had the email but I had forget my iCloud account and she told I can't do this at this she don't help me at all terrible customer service But this girl name MARIA has terrible bad Is very sad, Are the crew is extremely nice and help ful this girls like doll she can't help in nothing is really sad because I have been in this store many time and there customer service is extremely good but this MARIA works there terrible customer service the manager of this place should really look into this girl