I don't know why this store has such low ratings, I honestly had one of the best costumer service experiences of my life here. My husband and I went in 15 minutes before closing (without realizing) to upgrade our phones. We were immediately greeted and helped by Sean. He got us the new phones we wanted, and even helped us get some really good deals that ended up saving us hundreds of dollars! When I was picking out a phone case, he took the time to bring out several different ones from the back and did not seem the least bit bothered at my indecisiveness. We walked out the store 15 minutes later with new phones, cases, and all our questions answered. I don't think I've ever had such a pleasant experience with any phone carriers before. Sean was extremely helpful, provided fast service and was friendly, he provided exemplary costumer service. read more

Went to the store to ask questions about my plan, thinking I might make some changes. The employee checked my plan and told me of a 'deal' being offered to me right now. I wasn't clear on what price and plan offerings he had given me compared to what I had, so asked if there was anything written down. The answer was no, or, go on line. I asked if I could see it on his I-pad and he became quite rude and belligerent. His whole manner was unfriendly, rude or arrogant throughout our interaction. I notice others have made this type of comment recently, with the business manager responding, " we pride ourselves on being courteous and attentive". Ha! They certainly have not informed their very discourteous employees. read more

If you love to have absolutely terrible service and scummy practices, come here :) Definitely a terrible experience and will never come here again. Apple can take my money. read more

Let me add to the bad reviews of this particular store. The leader of the tribe, Megan, has her own way of determining if your iPhone has water damage. She looked at for 20 seconds and said it had water damage because of the way the front facing camera created halos around the lighting. If one was a trained Verizon employee you would know that this is not how you verify water damage. After that she told me I could pay my insurance deductible of $199 and have a new phone sent to me and also offered to upgrade me to a new phone! Sale, sale, sale! I proceeded to call customer service after leaving the store and then got a second opinion at the downtown Verizon store. Long story short, I had no water damage and I got a new phone overnighted to me thanks to the kind and helpful person at the downtown store who wanted to earn my business into the future. Don't shop this Verizon store! read more

Signed up for service and picked out a new phone at this store not too far from my home (Sunnyside Rd/162nd Ave) in February 2018. Felt like I was entering a frat club. The place was oozing "Team Verizon." The young man I was paired with (We'll just call him "Gaston.") was brimming with confidence. I, on the other hand, had a fair share of questions and would've preferred a root canal over comparing phone carriers and cell plans. I was comforted by the protection of Verizon's 14-day guarantee. He rushed me thru the process and I left relieved to be done with it, but with a sense of foreboding. The problems began the moment I got home. Once teethered, a movie would stop/start and finally abandon efforts to buffer. Text messages would sporadically not send out. Calls would randomly drop. The next day I sought help. I discovered an even closer Verizon location. This fellow checked a coverage map and determined I live in a Verizon dead zone. Said he knew "Gaston" and was surprised he signed me up. Assured me he'd speak with him as he should have known better. Back at square one, I faced the daunting task of researching an alternate carrier/plan. I spoke on the phone with a Verizon CSR who reached out to Gaston's store and paved the way for the return of my device. She told me and wrote in her notes that given my circumstances the $35 restocking fee would be waived. After arranging for new service, I came back the next weekend to return my device. Gaston made no apologies for the inconvenience he caused. In fact, he demanded I pay the restocking fee before he would accept the new phone I was returning. I told him customer care was waiving the $35, but he refused to take it. He said I would have to take it up with them and they could issue me a refund. I felt I had no other choice and gave him my credit card. The following months consisted of many long calls to Verizon's CS department where I would explain repeatedly what had transpired. They responded repeatedly with false promises...telling me to look for a refund check in the mail. The statement still arrives monthly showing a credit balance. Fast forward to today (July 29, 2018), they now say they are "unable" to issue a refund check or credit my card. It's been five months. I wish I would have disputed the $35 with Chase Bank. Alas, 90 days have passed and I no longer have a recourse via Chase. Hindsight truly is 20/20. I believed Verizon would do the right thing. I was wrong--and they lack integrity. Think twice before doing business with them! read more

Some of the worst customer service I've ever experienced in this store. Been a customer of Verizon for over 20 years and almost left because the manager at this store was extremely rude and didn't want to help me at all. When I asked to speak to someone higher up she said I wasn't allowed to and there was no way anyone would waive the $50 restocking fee for me. I called corporate on my own and they immediately solved the problem and waived the fee that she said "wasn't possible". Corporate also told me the managers do have the authority to waive the fee if they want. This manager didn't even try to see where I was coming from and do her best to help. Just kept arguing and had a horrible attitude. Last time I shop at Clackamas Verizon until they get a new manager. read more

If you're expecting to walk into this location and get some good help right away, you're better off going to a mall kiosk or big box store. I've been here several times in the last few months and its always a 20-40 minute wait, no matter what time of day I go or even if I call ahead. As for tech savvy associates, you'll have better luck going to actual tech review sites like cnet.com or browsing the Droid forums. I tried getting some help with my phone, only to have them to me that I had "unauthorized software" installed on my phone - before they realized that it was just a background that they didn't recognize and two of the employees didn't recognize the standard Droid interface. The best thing about this store is its location: close to Nordstrom Rack and Cost Plus. Can't say much else positive about the actual store or staff itself! read more

I have been to this store several times. Sometimes I wait, but never for an excessive length of time. And their estimates of wait time are usually pretty accurate. Once or twice I have even been attended to right away. It's all good. Today, they solved two equipment issues, and it did not cost me a dime. I will be back. Yes, they have people who just do check-in. And guess what? If they are NOT TRAINED to do tech work on my phone, I DO NOT WANT them to. Come on, people, let's be reasonable. read more

Zachary helped me upgrade my phone. He was super knowledgeable and accommodating through the whole process. When I got home to set up my new phone I got an error message during set up so I brought it back and Zachary exchanged it out no problem ensuring me I had done the right thing by coming back in! read more

Bought 2 phones in the last 4 months from 2 different stores. Both are bad experiences. The sales process was smooth because I knew what I wanted but the associate didn't know what he was doing and refused to transfer my contacts over via the cord. Claimed that since I was switching from Apple to Android that it wouldn't be possible. Which is bull cause I found a lightning to usb-c cord in the store. Later on seeing up my phone it asked if I wanted to transfer my iPhones data via the cord. Oh and the associate left me to my own devices go set up the online. Luckily I know what I'm doing. Verizon you're 0/2, come on read more

This is the worst store ever! We have never had good customer service at this location. yesterday I went into this store to have a screen protector put on my phone that was a replacement from one that we had purchased from the store. I was told to come in and it would be no problem to have it put on for me, Justin one of their horrible Reps came to help me. He was so RUDE, I have no idea why he is in customer service. He kept interrupting and would not understand what I was asking for. and then refused to help me, then stormed off into the back, took off his nametag. I asked him for the Manager he told me I would not be able to speak to one and I needed to leave, I am also 6 months pregnant, so I was standing there in shook that an employee was allowed to be so rude to a customer.. My husband went in Today to find out what the problem was. he stormed off from my Husband who was just trying to have a conversation with him. he also lied and said I had gotten into is face. like really I was sitting down and I am 6 months pregnant with twins, I would not be getting into anyone's face. horrible horrible horrible Customer service at this location. read more

First, the Verizon guy got us confused with another customer, easy mistake. I wish that was it, cuz he was completely arrogant and was quick to dismiss our questions. I wish he could have taken the time to help us understand our plan, not all of us are tech savvy... leaving with the impression that maybe it's time to change providers. read more

This is the worse Verizon store I have ever been into. The wait list was ridiculous especially for just wanting to buy an accessory. The staff was very unfriendly and even when it was your turn to be helped there was no engagement. Not one of them smiled that I saw to anyone while I was there. When it was my turn I purchased the iPhone 6s back-up battery what I came in for. Started to leave and found it wouldn't fit my phone. Went in, person at the door let me know it was a Galaxy charger and put me back on a huge list. REALLY!!! My boyfriend has been with Verizon forever and I with AT&T. Have never had this issue at their stores. No way would I ever switch to Verizon after that experience. The staff needs customer service training and you need to have a better system for accessory purchases and returns! This location is pathetic!!! All the other I have been to with him GREAT!!! read more

Don't trust Verizon Rep Patrick Langan. He does not value his word and will lie to your face to get you to sign up. The store manager Michael Teske is also very unprofessional and hung up on me while trying to resolve the issue. My husband and I are very unhappy with Verizon and wished we just stayed with T-Mobile. Please think twice about working with Patrick or his manager Michael. read more

Went to this store yesterday to find out why I was unable to connect via Verizon on my iPad. I had spent hours previously on chat and so forth trying to figure this out and then they recommended that I visit a corporate Verizon store. The ridiculous conclusion to my problem according to the woman I spoke with at this store was: Apple had sold me the wrong iPad. I have to go back to the Apple store and get a new one that "could connect with Verizon." I was incredulous. She did say that if I changed my plan, she could reconnect me immediately, but I would have to pay more money for my plan. This is used car salesman tactics, and I would have expected more from Verizon. Anyway, I am switch carriers as we speak. read more

I will not come here again after having only poor experiences here, and exceptional customer service experiences at a retailer location on 14673 SE Sunnyside Rd. The staff at the Promenade location have treated me like I am a dollar sign to be pushed through the process as quickly as possible. I can't make good decisions this way and feel unimportant while in here. There is no reason to go here when incredible customer service is available literally 2 miles up the road. read more

Whomever manages this store should be ashamed. I came in on a Saturday afternoon to buy new service for our business. The staff were busy but still couldn't be bothered to greet me, ask my need or even tell me if anyone would ever be able to assist me. After 8 minutes of trying to make eye contact I left in disgust. I guess Verizon doesn't need my money. I guess their sales people aren't motivated to make sales. read more

100% agree with all of the terrible reviews of this store. Verizon will lose customers as long as they allow this store to operate under their name. While travelling through Happy Valley this past week my phone stopped working. I was using this phone to navigate, so I stopped at the first Verizon store I saw to ask for assistance. I walked to the desk and told the young lady working that my phone had shut off and would not power back on. I started to hand her the phone so she could look at it, expecting some type of troubleshooting, but instead she said "you need a new phone". I was given two options, I could go home and open a warranty case, pay $199, and wait two days for a phone, or I could pay off the broken phone and upgrade if I wanted a working phone immediately. I asked her if there was any troubleshooting she could do to try to get the phone to turn back on, and she said "no, if it won't turn on, it's not going to turn on". After speaking with her for another 10 minutes, and consulting with the two other people who worked there, I decided to leave. I was very frustrated and intended to close my Verizon account when I got back home. I was travelling and had lost my only means of navigation, and was away from my kids who are both in their late teens, and were staying home by themselves for the first time ever. Not one of the associates in this store showed any empathy. It was very clear that they did not care about my situation at all. After receiving absolutely no support from the store, I drove to a coffee shop and used my computer to chat with a rep online. I was given completely different information. My phone was under warranty, could be overnighted to the hotel I was staying in, and would only incur a charge if there was damage, which there was not. The online rep was very pleasant and helpful. After communicating for about 30 minutes about this, the online rep asked me to try a trick that sometimes reboots phones that shut down due to software failure. I followed his instructions, and one minute later my phone turned on!! I had wasted an hour of my life and felt significant stress for nothing! He apologized and explained that he assumed the store had tried this trick before telling me I need a new phone. This was obviously frustrating as I asked the girl who was "helping" me if she could troubleshoot in anyway. I ended up not needing a new phone at all. I still have not decided if I am going to stay with Verizon at this point. I have never been "helped" by anyone who cared less than this store. We all get to choose which companies we give our hard-earned money to. I have no interest in supporting a company that provides such terrible service. read more

I don't even know how to say how bad this location is.... When I walk in I see about 10 people sitting around to be helped... And about 4 people being helped. The store has someone greet you with a tablet and I ask him how long the wait is... 30 minutes plus. The guy they hired to greet should never have been hired as a greeter... Number one his tone of voice and attitude, number two his lack of actually welcoming you into the store, and number three he obvious hates his life. I ended up leaving and I'm glad because there were people setting up camp they'd been there so long. read more

I've been a Verizon customer for probably like 10 years. Recently did the whole pre order for an iPhone 13 Pro Max. Had an iPhone 12 that was already paid off, I typically just pay the full amount for phones. They offered $800 for trade in of my 12 for the 13, but over 24 or 30 payments. I figured I've been with Verizon for a while, why not. Shortly after pre ordering my wireless service went to absolute crap. LTE didn't work at all, and 5G barely worked, to the point it takes like 30 seconds for Google to load if it loads at all. This has been going on for two weeks, I've tried everything. I've tried calling their customer service multiple times to resolve the issue. They repeatedly transferred me and tried ridiculous troubleshooting like "did you turn it off and on again?" Nothing ever happened so I decided to just return the phone and go to TMobile. I went in to this store to return the phone. I had to wait for I think it was over an hour. The entire time there was a guy just standing in front of me, waiting to greet people at the door. There weren't many people coming in so he literally just stood there the whole time in front of me. There weren't even that many people, just half of the employees clocked off in the time I was waiting there, the other 2 or 3 were helping people. When they finally got to me they told me they were not able to return my phone because of something to do with an Apple Watch I've had for years. They said I would need to call customer service and I would have to mail in a $1200 phone. read more

If zero stars were an option that is what I would give Verizon. HORRIBLE customer service online, on phone and in store. I have 5 lines (phones and watches) with Verizon and have been a customer since 1993. I went online to order a new phone for one of my lines and it would not let me complete the transaction as it apparently does not have me on the account. I am on the account and have been for 23 years!! This was verified online and on the phone. The agent on the phone apologized and after 2 days of dealing with this issued said I should go into the store as he was unable to figure it out as well as his manger could not correct the issue. It was a hassle but I did go into the Clackamas Promenade store today. There were 3 employees and no customers. They told me yes we see you are authorized but they could not help me either, just call back customer service and keep asking for someone higher up. REALLY, so disappointed yet again in Verizon after 27 years of being a loyal customer. I am looking at switching my service as I can not imagine it gets any worse then VERIZON! read more

Very disappointed in the dishonesty and/or laziness from this stores employees. I left Verizon a few years ago due to being told I would pay one price for a plan and then getting charged a lot more later. I went in to this location after years with a month to month contract company. I told them I heard my work had a discount through them and I wanted to buy a new phone so would like a quote on how much it costs. Long story short they guaranteed me I would get a company discount, and the plan would be 35 dollars a month, just a little more expensive then what I paid at the other place. It has now been 3 months and despite my going in multiple times to confirm my employee discount it has never been placed. Also, there is a hidden 20 dollar monthly fee to my bill that they technically don't have to tell you about. I went from paying 29.99 a month to 55 dollars a month for the same plan for NO REASON. It is not a better service than Page Plus. Horribly disappointed and will never come here again. read more

I stopped in here Sunday to buy a charger for my iphone. I am an ATT customer, but didn't think that would matter when it came to purchasing a charger. I walked in and asked about the chargers. The girl that was helping me asked if I had a verizon account. I told her I didn't. She asked if I was a Verizon customer, and I told her that I was an ATT customer. Her response was something to the effect of "then why are you here?". At that point, I was so appalled at the service, I said I wasn't interested in the charger and left. If the service rep was nice, I probably would have bought the $40 charger! I have also contemplated switching back to Verizon recently, but forget that now! I can't believe they have people like this representing their company. Stay away from the young lady with the nose ring and short blondish brown hair! read more

I purchased a new Iphone in full, didn't change my plan or change my data but sales rep Codey told me if I left $0.24 cents on my phone to be paid off at $0.01 a month that Verizon would "Cover the cost of insurance on the phone." I didn't need insurance but of course this sounded like a good deal, I am already buying the phone, why not owe $0.24 cents and get free insurance on the device. While I confirmed with Codey that there would be no extra fees and he lets me know no extra fees. I notice on my bill 2 months later that my device was auto-enrolled into Total Mobile Protection for $13 a month. Sad that I came into the store to just buy a new phone and was tricked into paying for "free" insurance. Ill take my business to a different Verizon store in the future. read more

Apparently this is the busiest store on the planet. If you don't get there right when it opens, you will be waiting... for a long time. The staff is friendly once you finally get helped, but that doesn't make up for the fact that you just waited 45 minutes to purchase a phone. I'd stick with a less impacted location. read more

we just left this store, horrible customer service coming from the lady at the front with her clipboard. We will never give our business to this place. read more

If I could give them no stars I would. We have never had such a bad and rude experience at any Verizon store. The initial walk in wasn't bad. Put our name on a list and it went pretty quick. Then we were called by a lady named Christina who was not helpful and had such a bad attitude. She was rude and eye rolling. Kinda like the way a mean high school girl acts toward others. She was snippy and cold and didn't seem to really have the answers to our questions, very off put by our questions. I would not ever recommend this location nor come back. Nice workers you have there! Ugh! read more

I went in today to resolve a problem with my iphone. Sam was assigned to me and made it perfectly clear to me that he was not interested in helping mr even though I was the only customer in the store. I have had good experiences here before but not today. read more

Went in today to return my Brand-new S9 (due to a glitch that is common), and I was totally expected for this to be a big hassle, as it has been at other locations. HOWEVER, the person who got assigned to me (Cody) was very nice and helpful! Probably took less than 20 minutes total, and I not only did I get to switch to an S10, he also gave me the screen protector replacement for the one that I had bought for the S9, with no extra b.s! Thank you Cody! read more

I waited 20 min when I came in the store. Finally I get back to be seen and he can't get my phone to work. Big surprise... then he disappeared in the back and I could see him on the phone. I waited 20 more minutes and he pops out and cruises right by me and says someone will be right with me. I get a text I'm next in line... hold on, I already sat in line!! Now he's helping someone else! I complained to another worker, he said sorry he's the manager... read more

We went here for my boyfriend bought an iPhone 7. So he was giving me his iPhone 6. I had T-Mobile but wanted to switch to Verizon for better reception and to get on a plan with him. Well at first I was annoyed, for we waited for over an hour in there....you would think that they would be better prepared, and if not have something to compensate maybe. Cheese/crackers..something inexpensive to make up for the long wait times!! If it wasn't for Bob W. there I would have been disappointed in the service there. He treated us like humans, and was sorry for the long wait time, and the lady in front of us had been having trouble with her phone since last weekend. She bought a new phone and it wasn't working. He took the time to help her out right there because he saw how patient she was being. It was the SIM card and off she went....He clearly, clearly, makes this store a better store. He gets customer service, and how to work with people, and how to make a frustrating situation a much better experience. It makes a HUGE HUGE difference. Other than him the customer service folks could take some lessons from him. T-Mobile may have worse reception but I can tell you they have better customer service. Bob made all the difference in the world. We left happy and satisfied. read more

I had a terrific experience at this Verizon store. Now granted I went during the middle of the day so it wasn't as busy as I'm accustomed to, but the employee (Carol) who helped me was great. She walked me through all the details and questions I had. She wrote it all out on paper because it was easier for me to see the numbers that way. And she did it all in a timely fashion. She was extremely helpful and did a great job of making me feel comfortable at the store. Carol is a great employee and I was pleased with the experience I had at this Verizon store. read more

I was reading over the reviews of this store and I find that they aren't valid complaints and that the customer had some control over what happened. I love this Verizon store over any other Verizon store I've gone too. I always get good information and usually don't have to wait long. I work by a Verizon store and my house is same distance from 3 different locations which includes this one. I always choose this one. read more

When switching from AT&T to Verizon due to needing better reception, we came here. The first time was just for new phones. We were in and out in under an hour; pretty good timing. When we came a second time because my mom's Samsung Galaxy S4 had broken, my opinion of this place went way up. When we were here, my brother and sister watched Disney's Frozen on the TV advertising FiOS, I looked at the new Droids, which interested me considering that I have a Verizon Motorola Droid RAZR M, and my mom talked to a staff crew member about how to fix her phone. Last time here, I was at school, but they gave my sister a red Verizon balloon read more

Verizon has many hidden charges and false claims. I would be very wary. I was a loyal customer for years and didn't find out until too late.

- Horrible lazy service - I went into this store (roughly 915pm) trying to connect my new Note 2 phone. Yet, it took them 40 mins to tell me they were using the wrong SKU or something along those lines, but that whole time they were blaming their machines and kept joking that "these machines were made by fisher price". Yet the whole time I knew they were messing it up. They also stated that the Note 2 has two different SKU's on them as well, which I didn't get my Note 2 till several months after release, so you would think they would of known WHICH SKU to use before I even came in. So overall the machines were never to blame, it was human issues to blame, and they were blaming their machines and Verizon for providing those machines to them. I transferred from my iPhone 5 to this Note 2, and they were claiming that the iPhone is a hard system to transfer contacts / pics...etc from and to put them on an android phone, this is a lie. My roommate has the Note 2 from the iPhone 4S and it took him a solid 20ish mins to do everything. Also, they were transferring my contacts from the back, 30 mins later, they come and tell me "it's 10pm, you're gonna have to come back tomorrow, because our system isn't transferring correctly because like we said before, the iPhone is a phone that has issues with our systems". It took them roughly 30 mins to tell me this, when this process takes normally up to 5 mins? I had no images to transfer, JUST contacts (roughly 150ish contacts). And so I asked...well, since you guys know how this is all done, just go ahead and start over. Then he's like, well it's 10pm and we have to leave and go home. I'm like "this is your job, and now you're leaving me in the dust with no contacts" ... then the manager says "Were sorry, but just come back tomorrow, it will be alright". So now my new phone has no contacts in them, they reset my iPhone5 and all those contacts, so now I have to contact everyone I know on facebook to let them know I need their #'s again? haha. Talk about LAZY service and not being able to do anything correctly. The manager (he's the bald manager) is also to blame for this, and needs to be let go from management ASAP!. I mean, I'm not the only person who feels bad about this store! read more

Probably one of the worst customer service experiences of my life! We went there for a simple in store pick up and were told when we got to the door that rather than the 1/2 hour wait we were promised, it would be a full hour. When they finally got to us over an hour later, they reported that the phone that was supposedly in their inventory reserved for us wasn't there and not only that, but the phone we had reserved at the Lloyd Center also wasn't there and we should believe them that this kind of stuff has never happened at their store and yet, it happens at 2 local stores at the same time? Don't bother with in store pick up, the managers of these stores "don't know anything about IT" - their words, not mine and therefore don't know how to do a simple inventory request. What a waste of time! read more

Awesome! These guys / gals are always helpful & even got my replacement phone over night! Seriously, Over Night! Thanks again...

I got my very first smartphone last week at Verizon Clackamas Promenade. A very patient & helpful employee -Zac - made the experience painless for this tech-challenged senior citizen. I left very pleased with this business. I appreciated the quick, friendly service and very helpful attitude. Thank you! read more

i have always experienced excellent customer service here, and today was no different when I went in with my dad to buy him his first iPhone. Bob was extremely helpful and explained things really clearly to my dad, and even took the time to put everything together for my dad, even as the store was closing. And I never feel like these folks push sales on us or anything. It's always really pleasant and painless buying a new phone here. read more