READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

Utterly useless. I attempted to purchase internet service from them. Received a series of non…read moreanswers to my questions. I would look elsewhere.

They will refuse to give you access to the equipment installed in your own home!! Just switched to…read moreWave. You know who told me bye and didn't care at at? DirectLink!!

Awesome. Finally a strong affordable internet in Powell Butte…read more They are friendly and punctual.

I've been with Webformix for 19 years. Always reliable. And their tech staff is the best. They just…read moresolved my router problem over the phone at no charge. Now I'm back up and running fast. Thanks, Eric!

Xfinity delivered my new XKB-6 router overnight to my home address, and I was to return the…read morereplaced TG1682G to one of their stores. But I had read so many bad reviews, I expected the worst. This store -- was in and out in less than 3, yes that's right, three minutes. It was around noon Saturday, I walked in and a man, real friendly, near the door says, "Can' I help you?" I show him the router, he scans it with a hand reader, and a printer prints out the receipt, and I'm done. I thought I was going to have some explaining to do; showing transaction papers, who I was, and account number, but none of that was needed. It couldn't have been easier or a better experience. If I have any complaint with Xfinity, it would not be with the store, but with its lousy on-line chat. I have spent over an hour trying to get past their machine using 'agent' and many other invented words to get -- a real person. Could not be done. That automated chat is so useless and if they only knew has to be a big reason for many leaving the service.

Went in on Monday at 11:30 AM. Was told there was a half hour wait. I sit around and finally after…read more63 minutes am told one person ahead of me with no telling on how much longer a wait it will be. My time is too valuable for this nonsense. Seemed like the entire store was in slow motion. I left, got in my car and drove the 20 min. to the xfinity store on Sandy, waited less than 10 minutes and was out in 15. I think I would have still been waiting at the Clackamas location.

Alyrica has spectacular customer service. Sean, Theodore, and Alex have come to our house and…read moreaddressed an intermittent problem with our internet connection. They have been extremely diligent, and have solved the problem(s). Everyone that we've had contact with at Alyrica has been extremely helpful, and very pleasant to deal with. We live in a semi rural area with limited cell service, and we now have a strong and reliable internet connection. I can't recommend Alyrica and the Alyrica staff highly enough!

Sean came out to our business location in Sweet Home OR and was able to fix our internet connection…read morefor higher speeds and our Wi-Fi connection to work throughout the older building we are in (with many concreate walls sometimes the internet connection can be spotty). Now everything is running smoothly. He was very helpful professional and kind. Highly recommend!

Gorge Networks is our prime LOCAL internet provider. they are locally owned and involved in the…read morecommunity. www.gorge.net It is terrific and we are fortunate to pick up the phone and talk when help is needed! they do a first class job for my business and family

The good: if you live in some parts of eastern Oregon like ione, it's difficult to get the net…read more This service is very reliable in those parts. The bad: Their customer service sucks, response time is poor and unless you're getting an install or cancelling, then they are almost non existent. I'd say just do t move to eastern Oregon if this is the only provider that you have the option of dealing with. They suck

This is a wonderful company!! Their customer service is…read moreexcellent. I have been w/ them for quite awhile and would recommend them to anyone. Their technical dept is great!! As is their installer! (Who is also an excellent tech.) Again, it really is a pleasure doing business w/ Qnect.

These guys are terrible. Aside from the horrendous cancellation policy, this "internet service…read moreprovider" does not allow any incoming ports, so if you have surveillance systems, you are unable to monitor them remotely. I asked about it and was talked down to by a gal who was outright rude to me. I own a computer repair shop and was trying to help a customer be able to monitor his security cameras when he was out of town. They say disallowing incoming ports is for "security" reasons, but I cannot find any legit reason they do not allow this basic feature that ALL other ISPs I have ever dealt with allow natively. Avoid these scam artists! CenturyLink and Gorge.net are there for you!

Supposed to open at 11am, but they put signs up saying they wouldn't open until 11:40. Myself and…read moretwo others were waiting since 10:50. More people showed up closer to 11:30-11:40, and who did they take first? The handful that rushed through the door past all of us who had been waiting. They asked us to sign in, but then skipped right over us and served others first. The staff clearly saw us waiting at the front before opening, and still ignored us. Pretty messed up and extremely frustrating. And then, after all of that, I still had to wait an additional 30 minutes before anyone helped me. When I finally got service, the rep couldn't even fix my issue. My cellular watch can receive calls and text just fine, but it can't make calls. Instead of troubleshooting, he was in such a rush that he just pushed me off to Apple Support or AT&T phone support. I didn't want to sit on hold for hours, so now I'll have to try again another day -- and the problem still isn't resolved. If this is how they treat customers before even making a sale, I can't imagine how they handle actual service issues.

I know it's just phone service but they don't know how to manage time and are very very slow. Go…read moresomewhere else if you can