After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

Luis was superb this afternoon! He asked, listened, then provided informative and practical…read moresolutions for us while saved us around 1K without switching my husband's broken phone to my current family plan with AT&T. Fabulous job well done, Luis! We left happy with total upfront of $219.98 with new phone, new block charger for my husband, that was it! I would definitely recommend Luis when you visit this location. I plan to come back to check out their current promotion which they analyze your current phone bill from non-Verizon and let you know if they can match and or lower your current service and plan to switch over to Verizon. It'd be a hard sell since I have been with AT&T for the last 30 years with family plan.

Here I am at the Verizon store near Clackamas Towne Center…read more They say it will be an hour wait! "BAD FORM" Verizon.

I want to commend Theresa and Tyler for their outstanding customer service…read more I talked to Theresa on the phone and she was so supportive and willing to help me. I am an 83 year old with little knowledge of electronics and little desired to learn. Tyler was here early and was very polite. He made the connection and was very helpful in answering all my questions. They are both wonderful representatives of your best.

Utterly useless. I attempted to purchase internet service from them. Received a series of non…read moreanswers to my questions. I would look elsewhere.

I Wish I Had Found Webformix Sooner…read more I recently moved into a new home in Bend, Oregon, and signed up with an internet company I had not heard of before: Webformix. I only wish I had known about them sooner. They ROCK. The speed and reliability of the service are the best I have ever encountered. The internet itself is excellent, but what really sets Webformix apart is the company's GREAT attitude toward service. The staff is genuinely helpful, genuinely responsive, and genuinely super kind. That may sound simple, but it is not something I have often found in Bend, Oregon.... or really anywhere else in the United States. The people at Webformix seem to actually like helping people. Their service is immediate, and effective. I have honestly never seen anything quite like it. It almost seems too good to be true. But it is true. The internet service is the best I have ever had. The company is the best internet company I have ever dealt with. And, on top of all that, the price is lower than any internet service I have had before. Webformix has beaten every internet experience I have ever had, by a mile. It is excellent. I just want to spread the word and thank the company.

Incredible personalized service by real people who treat their customers like real people. Signal…read moreis far better than Tmobile. They generously reward customers for referring other customers to them. They are proactive and go out of their way to ensure their clients are satisfied and well informed. They will not try to sell service to you if the signal is inadequate, and that is very different from my experience with other companies like Tmobile, Century Link, and Spectrum. The set up and service costs are dramatically lower than starlink. I am so glad we made the move.

We have had great service with Alyrica. Their team is always kind, helpful, and professional, and I…read moretruly appreciate everything they do. They had scheduled an appointment to upgrade our system, but I unfortunately forgot about it and missed them. Instead of simply dismissing us, Jimmy came back later when he had some extra time and got everything set up to make sure our needs were covered. Jimmy was friendly, professional, and went above and beyond. I couldn't have asked for better service from him or the Alyrica team. They also make sure we're only paying for what we actually need. In fact, they've even recommended less expensive options rather than trying to upsell us, which says a lot about their honesty and customer-first approach. They provide excellent value, and I highly recommend Alyrica to anyone looking for reliable internet service.

Alyrica has spectacular customer service. Sean, Theodore, and Alex have come to our house and…read moreaddressed an intermittent problem with our internet connection. They have been extremely diligent, and have solved the problem(s). Everyone that we've had contact with at Alyrica has been extremely helpful, and very pleasant to deal with. We live in a semi rural area with limited cell service, and we now have a strong and reliable internet connection. I can't recommend Alyrica and the Alyrica staff highly enough!

Gorge Networks is our prime LOCAL internet provider. they are locally owned and involved in the…read morecommunity. www.gorge.net It is terrific and we are fortunate to pick up the phone and talk when help is needed! they do a first class job for my business and family

The good: if you live in some parts of eastern Oregon like ione, it's difficult to get the net…read more This service is very reliable in those parts. The bad: Their customer service sucks, response time is poor and unless you're getting an install or cancelling, then they are almost non existent. I'd say just do t move to eastern Oregon if this is the only provider that you have the option of dealing with. They suck