I traded in my old phone for a new phone. Up front I paid the first payment and all of the taxes…read moreand fees, came up to a little over $100 (this did not include my monthly payment for service). When I received the first bill after trade in I discovered some charges I didn't expect. The bill showed that I owed $117.76 before credits. I called Consumer Cellular and talked to a very nice young man, however the young man didn't understand the bill himself so he kept putting me on hold to talk to a third party (I didn't mind holding either). After all was said and done the $60 charge for surcharges and fees was actually 2 months of easy pay plan debit. Instead of using my phone trade in credit against the remaining balance owed, they charged me two months of payments for the phone on the invoice. That is what brought the total bill before credits to $117.76. I don't know about anyone else, but when I see a charge that is before credits, I think, "Oh no! How can I pay this bill next month when there won't be any credits?" I would like for anyone with Consumer Cellular to pay attention to their bill received after the trade in credit is received. Consumer Cellular billing is extremely convoluted.

'Tried this service for a couple of years: is okay as long as you don't travel out of the country…read more Supposedly the company offers overseas roaming if you call in and give the details of the trip--but this only worked once in 5 trips. 'Nothing like lugging a useless piece of equipment along on a long trip! Also when you call to cancel the service, you need to be very direct, and ask for a final invoice during the call--then wait for it. Otherwise, the request might just get "forgotten," and nothing is entered--and, to the company's advantage, you get an extra bill.

Alex, Deyton, Zack, Vicky, Jackie... I go to the Molalla and OC stores because these are not only…read moresmart, and nice people, but they take care of their customers on a personal level and are genuine about it. I switched to Verizon, but have not stepped a foot in their store as TCC has exceeded my expectations, and I really like them. Thank you guys!

Justin t was wonderful to me and my wife get her a new phone and making a transfer of my business…read morephone to my family plan while the Verizon phone center could barely speak English or listen to what we were asking for Justin stayed patient and professional as the made it take way to long to complete the service

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

I had been waiting a few months to get a new phone while I was visiting Oregon to avoid the tax…read more The first associate wasn't very personable, but Malachi went above and beyond. I had some issues with my transfer and it was his time to shine! He sorted it out AND ended up getting my fiancé to get an iPad and an Apple Watch. He is good at his job. Someone should get him a raise.

Very rude and condescending employee. All I wanted was a billing cycle of my cancelled plan. I had…read moreto ask 3 times. The $83 monthly bill had been withdraw from my account 6 days prior to cancelation and expected a refund. Each time I was met with rudeness. Tall guy, slovenly appearance, hair looked like he just rolled out of bed. Hope my letter to t mobile consumer affairs gets action.

Having previously dealt with the TCC in Molalla, I knew this was an authorized retailer, and not an…read moreactual Verizon store; but when your phone dies (endless reboot loop) and can't be fixed while staying in Silverton, you do what you gotta do. With that said, Freddie was awesome! He was training another employee while helping customers, and was obviously a little short-staffed. After their system came up, they helped me find the best phone for my needs, and did a great job of getting everything switched over to the new phone. During the whole experience, Freddie was always knowledgeable and efficient with setup and transfer, and he did a great job of getting me out the door with my new phone -- even while training his apprentice. Well done.

Great customer service today from Colton M. He assisted me with a new screen cover & installing it…read more He was very patient and kind.

Best store ever. Very fast and friendly and professional. I needed some account questions answered…read more Plus reviewed my account to save me a ton of money. Would 10/10 recommend

Soooooo rude and unhelpful. Went in to buy the newest iphone, didn't mind if it needed to be…read moreshipped, not in a rush. It was a guy name Gerald & another man working. Gerald was nice enough but the other guy didn't even pretend to hide his horrible attitude. It felt like I was bothering him just being there. He was rude about the account and just had the nastiest attitude the whole time. I'd recommend going to another other verizon.

Went in to get a laptop for school. Went in expecting to pay about 300 dollars as that is what I…read morehad found for what I wanted spec wise. I was able to walk out with a nice Sony Vaio for only $180. Been using it all night and it has no problems. I will likely check em out again once I get done with school to try to find a gaming pc :)

From the owner: Cell Phone Repair, Computer Repair, Prepaid Wireless Services, Internet Services, Cell Phone Sales,…read moreBill Payment

I visited this location because of a phone issue. Felicity was great. She was knowledgeable,…read moreprofessional and helped me as far as she could. She spent a lot of time with me and we weren't able to get the issue resolved so she referred me to one of their corporate stores. I should've listened and went to Washington Square but I went to Bridgeport instead and had the worst experience, lesson learned to avoid Bridgeport. This location had a good selection of accessories and my wait wasn't very long to get assistance. I've always come in here when I've had questions or needed assistance and they are always so helpful.

We came in here as this is now our local store. We had to return two iPhone protector covers that…read moreHillsboro sold us and they were not for our phones. Twice the same Hillsboro location gave us the wrong covers. So frustrating. Newberg returned them no problem. We went back a few days later to look at wifi/hotspot options for our new living situation. The salesman was honest with us and our needs. We will definitely be back to this local store for any further needs.

My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

On Website, name of company is NW Cell Phone Dr. Centrally located downtown across the street from…read morethe Cherriots bus station. Called ahead earlier in day and talked to Kevin to schedule an appointment to repair my daughters broken Apple iPhone 6 plus front glass cover. $100 Repair was made same day in about 45 minutes. Kevin gave us a used protective case and glass protection without additional charge. I was very pleased how fast the repair was done and about $60 less then the estimated cost noted on the website. Now that's awesome service!

From the owner: We activate prepaid service for all major carriers.read more