Be VERY careful if you buy a phone from Verizon - especially if it's an expensive phone!…read more   On 4/15/2022, upgraded to Samsung Galaxy S22 Ultra 512 GB Phone from Verizon.   On 5/8/2022 we called Verizon to complain that the phone had malfunctioned.  We were told by the person on the phone that if we tried to get it replaced over the phone we would be sent a refurbished phone, but if we went to a brick and mortar store we could get a new phone.   On 5/15/2022 we were finally able to get to the Verizon store at 3747 Market Street NE, Salem, OR 97301.  We were then told that we couldn't exchange the phone there because we hadn't bought it there.  The person on the phone neglected to tell us we needed to go to a Verizon corporate store.   After visiting the Verizon store on Market Street NE, we called Verizon Customer Service again and opted for the "call back service".  When they called back there was dead air.  We never heard from them.   On 5/16/2022 we again called Verizon Customer Service and were told that we had exceeded the 30 day limit on returns.     On 5/19/2022 called Asurion to explain the problem and seek resolution.  I spoke to Rita and was transferred to Lorraine, who transferred us to Craig, who transferred us to Marcus.  None of these people was able to resolve the problem.  We asked to speak to Marcus' manager and were told that the manager would call back within 24 hours.  We received no call.   Next, on 5/24/2022, we went to the brick and mortar store at 635 OR-99W Suite F, in McMinnville, OR 97128 where we spoke to Shirley and Brian.  There was another woman there - we didn't get her name - who came over and told us to calm down.  The manner in which this was done only exacerbated things.  We explained to Shirley the sequence of events and asked her to advocate for us.  She called Asurion and spoke with them for several minutes then told us they had assured her that they would send a NEW phone - NOT a refurbished phone.   On 6/3/2022 we received the replacement phone.  Not only was the phone we received refurbished, it was missing the stylus.  It rapidly developed the same defective functions as the original phone.  We called the McMinnville store to speak to Shirley.  She wasn't working that day.  We called again on the 4th and were told she was out with a sick child.   On 6/5/2022, called the McMinnville store again and spoke with Shirley.  She was unable to offer further assistance - but suggested that the call to Asurian should have been recorded and that should be the proof needed to show that they said they would send a new phone.  Then we called the Verizon Customer Service again.  They did not offer any assistance.  They advised that we call Samsung.   Next we called the Samsung Customer Service line.  They stated they had no record of our purchase of one of their phones and offered no help. On 6/7/2022 we AGAIN called the Verizon Customer Service Center.  This time we spoke with Allen, then Christopher, and finally Jet.  Jet listened to the entire sequence of events and said if we went to a Verizon Corporate Store and had them read the notes, the store would give us a new phone.   Next on 6/7/2022 we attempted to contact the Verizon Corporate Store in Keizer, Oregon.  They never answered their phone.  We finally drove the 35 miles on country roads from where we live to the Keizer store.  This was an hour-long drive.  We were being assisted by Chris when Austin, the "manager", interrupted and said he would NOT replace the phone.  He was rude and condescending and WOULD NOT LISTEN.  When told what Jet has told us he told Chris to look at the notes but regardless of what they said he would not replace the phone.  When asked to talk to Samsung for us he snorted and refused.     Now I have this brand new $1032 Samsung phone that doesn't work and no one at Verizon will help me. They keep telling me to pay a $249 deductible to Asurion for a phone that isn't even 2 months old.   So we are paying for a brand new Samsung phone that is costing us over $1,000 and that doesn't work properly.  No one at Verizon is being helpful.  Their best advice is that we should file a claim with Asurion, pay the $249 deductible, and accept whatever replacement phone they choose to send.   My advice is always remember caveat emptor when dealing with Verizon, Asurion, and Samsung.  It's pretty obvious that the corporate profits are far more important that satisfying customers.  They don't CARE that a customer might have a full time job and family responsibilities that make it difficult or impossible to spend prolonged amounts of time on the phone or traveling to stores in an effort to get a malfunctioning phone repaired or replaced prior to the expiration of the return period.  It would be different if their customer service agents were fully equipped to resolve issues - but they aren't.  Just be very careful.

My dad opened an account a couple years back, he is older, retired and not very tech savvy. Verizon…read morestarted raising his prices slowly and my dad didn't notice for a while until one day I was checking his account and he was paying $97 for one line with crappy service. I helped him switch to my provider but before I did that I was trying to make sure he finished the month. We tried to go to the store to get information about his account(because he doesn't remember) and they just kept saying to call a certain number then we would call that number and they would tell us to go to the store. It was so frustrating. I finally switched him and they charged his card for another month. We went to the store and they said they couldn't do anything so we had to call a number, we called and whoever answer was super rude but finally I got to the bottom of it and apparently their month to month is weird. By the way, that's the information I wanted before cancelling but no one would tell me. After some back and forth, they said they were going to return my dad money and it wasn't the full amount but At least it was something. They said it will be back in his card in a couple days. Two months went by and the money wasn't returned. I did a charge back through his card and Verizon had been treating my dad non stop. We agreed to paid only the amount we had agreed before but honestly it's so messed up that they never returned the money the first time. Well guess what, Verizon is still harassing my dad and sending him overdue bills. SHANE ON YOU! My dad doesn't have to pay anything anymore because it got settled already. It's so frustrating that you treat people like this.

Came to pick up a phone we had on hold for my mom. The lady Liliana was not very helpful. She…read moreSeemed very annoyed when we asked questions about the phone and the promotion. She was not courteous at all and was even more annoyed when I asked for a receipt. She needs to learn how to treat customers.

I appreciate the great customer service I've experienced so far. I hope this quality continues.read more

They repair phones, iPads and more. They do great work and are always friendly and helpful!read more

there a scam i went to change my ipad battery and it does not work it keeps shutting downread more

Horrible experience. Constantly hung up and refused to help at all. Constantly told me "I can't…read morehelp you" with activating a SIM. Not sure what the point of them being there if they can't even get a SIM up and going. Third part company, so avoid with everything you can. They will scam you into thinking you are getting a good deal and then when the bill comes, it is nothing what they promised you and Xfinity tells you there is nothing that can be done since this place is not Xfinity but a third party rep.

Xfinity as a whole is the work company I've ever dealt with. A previous owner of my new house had…read morean outstanding balance so Xfinity won't let me have an account.?.?. After they already gave me an account and I had it for 3 days , then they cancelled it due to some other persons debt to them. How does this even make sense?? I went out of my way multiple times giving them the proof they needed that I was not that person and didn't even live in the residence when the debt was accumulated. Still they cancelled my account.. absolute garbage company !! Wish I could do negative stats! Zero stars at best !!! Fix your bullshit policies!!!

My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

I had an older Boost Mobile hotspot and there is a great new plan available, $50 for 50GB for 30…read moreday periods, no contract, skip a month if you like, etc. I wanted to upgrade to the new plan and hotspot. I was waited on by a kind, pleasant lady who showed me the new hotspot that I needed for the plan, total was $75, own not rent one-time charge, and I already had a $50 prepaid card to use with it. If you've never experienced connectivity by hotspot, it's a great way to go if 50GB is enough for you. Take the hotspot anywhere you go, and if you have cellphone connectivity, the hotspot will work. Boost is now a company owned by Sprint, good coverage and no need to have a Boost cellphone. If you don't need internet for a week or two, you can hold off on re-boosting for a new 30 day period. Highly recommended store and I highly recommend a Boost hotspot lifestyle...

This was the worst mistake I ever made going to this company . The "Mgr" at this store accused my…read more6 yr old of taking phone locks when all she was doing was sitting on a bench. She had the nerve to call my phone and leave a voicemail after I went to the store to get help with my phone accusing my daughter of stealing whatever those things are and for her just to go get my information and to just call me Out of nowhere and say that is ridiculous ! When I confronted her about it ,she refused to help me at all ,she wouldn't give me any kind of a district manager number and she refused to return my phones even though it's during a seven day guarantee, one phone had a power button problem and she kept telling me there is no refunds or warranty when it is plainly written in the store. The customer service hotline is a complete joke I called them at least 17 times for help and made sure that they wrote down all my information every single time, just to put me on hold, when I asked to speak to a manager they said would Iget one and I was on hold again for a half an hour to 40 minutes and they never answered the phone.And not one person will help me find any district manager to talk to and it was complete waste of time and money. By far the worst company I have ever had.

I got ripped off buying a craigslist 'unlocked' beautiful Note 5, there's two places to unlock…read more... Anyway, Salem Cell Store reprogrammed my phone so I could attach it to my carrier, all went perfectly. Until... A week later, I launch a factory reset without thinkint, OMG! I realized 10 seconds after launching it that I was wiping out my custom programming, and would have to do it again, what an idiot I was! But... To my delight, a factory reset did not undo the programming. this is next level code when then fixed that little problem. The factory restore include the programming. Great shop, and I'll buy my next ex-flagship used phone from them for sure! No more craigslist phones for me.

I read reviews for iphone repair near Salem and ended up going with Salem Cell Store…read more The ear microphone on my iPhone 4 wasn't working. I walked in & talked to Jim (James) who told me he could replace for $45 and I could pick it up in an hour. Also said it was guaranteed for 30 days. I've had it back now for three weeks and it is working great. Jim was friendly, helpful, personable and a pleasure to work with - 5 star experience all around. I highly recommend trying this small business, you'll get better service and a better deal than ATT, etc.