Lousy customer service. They cancelled our service with no warning (due to an equipment…read moremalfunction that they couldn't afford to fix) and now they refuse to issue a refund for the service we'd paid for in advance. And to top it off, they JUST sent me a service cancellation letter today when, in fact, service was dropped almost two months ago. How's that for being on top of things?? And, I was promised a refund (in writing from the owner) last week but now I get a letter stating there will be no refunds. Rude and incredibly flaky.

We engaged Astound Broadband to install the broadband connection in a new home build. They…read morecompleted the fiber to coax connection, added a Hitron DOCSIS 3.1 modem, and provided an eero Wi-Fi gateway and eero range extender, which I was able to self-install and bring up the Internet and Wi-Fi with. The eero range extender turned out to have a hardware issue, which required taking it to the Stayton store for swap. That was completed quickly and without additional out of pocket cost. The service itself has been great! Good speed and reliability, enduring over bad weather, on a par with the "Big Player" that we used to have, and at a more affordable monthly cost! We're happy with Astound, and as an engineer who retired from the Tech Industry, I recommend them.

I was with astound 5.7 years. They doubled my rate. I called and talked with then saying if I was…read morea new customer not a loyal customer I could get 1/2 the price locked in for two years. They blamed corporate an kept making very unintelligible responses that made zero sense. For that I ended my account with astound. Loyal customers mean nothing.

by Sheri Stanley…read more Oh, Brandon you are the best! And, yesterday was the test! You did it! You did! Those wires all hid! High quality here in the west! 'Twas candid camera, yes, for sure! The visuals all clear and pure! Detailed as can be! God and country to see! Not one reason to be insecure! The FURRY master out there at work! He is never a guy to shirk! Dedicated and true! Great for me and for you! He is the best and not ever a jerk! Hope all see him for what he is worth! He's a great human right here on earth! A man of his word! And never a nerd! Prob'ly been that way ever since birth! You are the grrrreeeeatest! Harry and Sheri Stanley

Leslie laughed at my wife when she was hesitant to give the password to our account over the phone…read more Supposedly this is the only way to get any account info over the phone. Terrible business practice, rude customer service. No alternative to actually prove who you are to get help over the phone. Be aware that this company either stores all of their customers info in a non-secure fashion so that their employees can reference it OR they are logging in to your customer facing profile to get information about your billing history and payments. But when I went in in person I was given all the info immediately no questions asked or identity verified in any way. So what gives? Unfortunately not many other options for internet around here but I no longer trust SCTC to handle our information or be at all helpful with the process. And what do you do about a forgotten password? Can't get help over the phone, can't log in to the account to make a new one? We will be looking elsewhere for internet service.

Sean came out to our business location in Sweet Home OR and was able to fix our internet connection…read morefor higher speeds and our Wi-Fi connection to work throughout the older building we are in (with many concreate walls sometimes the internet connection can be spotty). Now everything is running smoothly. He was very helpful professional and kind. Highly recommend!

Alyrica has spectacular customer service. Sean, Theodore, and Alex have come to our house and…read moreaddressed an intermittent problem with our internet connection. They have been extremely diligent, and have solved the problem(s). Everyone that we've had contact with at Alyrica has been extremely helpful, and very pleasant to deal with. We live in a semi rural area with limited cell service, and we now have a strong and reliable internet connection. I can't recommend Alyrica and the Alyrica staff highly enough!

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with no monthly cost ever again!

Willamette Valley Internet, Stayton OR Stayton Telephone,…read moretoo To: Lori and Cindy Written and submitted by: Sheri Stanley A huge "thank you" To Cindy and Lori The beginning of this sweet little story! Computer, intricate stuff, It is really never a bluff! A mere "thank you" is never enough! The results are a huge success! Knowledgeable probe - - never a guess, A sort of challenging game of chess! I can't begin to thank you enough! Lori, (WVI) you really know your stuff! It was never a phony bluff! She really never gave up the ship! She learned from the "I know this, trip"! She held onto her resolve and her grip! Cindy, at Stayton Telephone, So friendly, her voice in tone, Never a gripe or moan! I knew she heard, She kept her word Mailed the form, dedication is never absurd! Thank you's, at times, comes cheap, Being full of it might come in a heap! But, I'm very sincere, I hope that is clear, This memory is made to keep~~ Thank You! SS

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

Had to transfer 3 phones over from Metro. When even customer service gave up on this task, Desiree…read moreat the Stayton store was immensely helpful and took the time to sit down with me and work through all the details until it was complete. I highly recommend her service.

Look T-Mobile seriously tried to rip me off and they did a little bit, but the manager over at the…read moreState and store totally stood up for me and got them to remove the collection and everything because it was absolutely insane and ridiculous