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    Services - Astound | Stayton

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    Patrick M.

    I have never had such bad customer service. Called this week to cancel my TV service, streaming is way cheaper, and set up a mesh system in our house. Was given an appointment for Saturday between 8-12pm. Got a call Friday from the automated system (screen shot included) and confirmed appointment. On Saturday I text their customer service folks since it is after 12 and I have not heard anything. They tell me the technician is late and someone from dispatch or the technician will call me within moments (screen shot included). That's fine I get it things happen. At 2 still nothing so I text again. They are now telling me I never had an appointment and they have no record of it!!!! How the heck then do I have an auto call and text saying they are running late?!?!?!? That means someone on their end deleted my appointment and now they cannot come till next Saturday even though I wasted a day. The technician obviously has a hole in their schedule now so just route them to me! This is some of the worst customer service I have ever experienced. I never post or take to social media but will now since you are not serving your customers right!

    3.29 mb download when we pay for 1000 lmao

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    3 months ago

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    1 year ago

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    9 months ago

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    5 years ago

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    4 years ago

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    6 years ago

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    Ask the Community - Astound | Stayton

    How is wave broadbsnd?

    Our customer pledge is simple At Wave, when we say we’re here for you, we mean it. We’ve made a pledge to our customers to put them first in everything we do. We are… Read more

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    SCTC

    SCTC

    (5 reviews)

    by Sheri Stanley…read more Oh, Brandon you are the best! And, yesterday was the test! You did it! You did! Those wires all hid! High quality here in the west! 'Twas candid camera, yes, for sure! The visuals all clear and pure! Detailed as can be! God and country to see! Not one reason to be insecure! The FURRY master out there at work! He is never a guy to shirk! Dedicated and true! Great for me and for you! He is the best and not ever a jerk! Hope all see him for what he is worth! He's a great human right here on earth! A man of his word! And never a nerd! Prob'ly been that way ever since birth! You are the grrrreeeeatest! Harry and Sheri Stanley

    Leslie laughed at my wife when she was hesitant to give the password to our account over the phone…read more Supposedly this is the only way to get any account info over the phone. Terrible business practice, rude customer service. No alternative to actually prove who you are to get help over the phone. Be aware that this company either stores all of their customers info in a non-secure fashion so that their employees can reference it OR they are logging in to your customer facing profile to get information about your billing history and payments. But when I went in in person I was given all the info immediately no questions asked or identity verified in any way. So what gives? Unfortunately not many other options for internet around here but I no longer trust SCTC to handle our information or be at all helpful with the process. And what do you do about a forgotten password? Can't get help over the phone, can't log in to the account to make a new one? We will be looking elsewhere for internet service.

    Astound | Stayton - televisionserviceproviders - Updated May 2026

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