Lousy customer service. They cancelled our service with no warning (due to an equipment malfunction that they couldn't afford to fix) and now they refuse to issue a refund for the service we'd paid for in advance. And to top it off, they JUST sent me a service cancellation letter today when, in fact, service was dropped almost two months ago. How's that for being on top of things?? And, I was promised a refund (in writing from the owner) last week but now I get a letter stating there will be no refunds. Rude and incredibly flaky. read more