Helped me out and was able to replace the broken screen on my phone the day I called in. Thank you!read more

Super quick turnaround, a couple hours. Better price cracked screen repair than others I called…read more Very friendly helpful staff. Would definitely come back.

Samsung Battery replacement the afternoon I called. Very invested in getting my phone working…read morethat day. Gave me other consideration as to what could be wrong. Agreed to follow my result for a week and plan the next move if necessary Very good, timely response.

They do a great job cleaning up my phone when it's gotten jumbled and cluttered. Can resolve all…read morekinds of issues. And their fees are incredibly reasonable!! They are also patient in explaining and demonstrating how to do things myself !!

Walked in and the store was clean and appealing. I had to wait maybe 5 minutes because the 3…read moreemployees were helping 3 other customers--no worries, first come, first served, right? I came in because the case to my smartphone was falling apart and I got it less than a year ago, and I wondered if they would replace it for me. They didn't have that exact model, but they replaced it (without cost to me) with a sturdier model! Awesome! They even cleaned my phone. My experience with AT&T stores over time is that the employees tend to be chatty, but it's not annoying chatty (like Starbucks, sorry Starbucks, but I don't really want to tell you if I'm doing something fun today, especially since I'm just going to work, so RUB IT IN!!), it's more like interested chatty, like commenting on things you mention. While there, they also changed the name on my account (I got married 6 months ago and just never got around to it) AND--I happen to be going on a trip out of state to a very cold place this weekend, and they happened to have some awesome gloves (which double as texting gloves) on a SUPER CHEAP sale. I'm sure original prices are always marked up, but one pair of gloves was originally $35 and the other was $70, but I got the pair for $10!!! So yay!

Where to begin? I…read morewould prefer to think that what happened here was simply gross incompetence rather than malfeasance but honestly I'm not sure that it wasn't a little of both. On Saturday 12 September, my husband and i visited the AT&T store at 2930 Commercial St SE in Salem, Oregon, and i ordered a new iPhone 18 Pro Max in Glacier (light blue, 256gb of storage. However, the assistant manager who helped us failed to order the correct iPhone so the one i received on the 18th was wrong. Wrong color, wrong phone model. Then, when i had to return to the store once AT&T sent me the confirmation email showing their error(s), a brand new employee jumped into the conversations and said that they would set aside a phone of the correct color, model, and storage capacity if one got shipped to the store, which apparently the seasoned store staff knew to be wrong but didn't correct him. Prior to revisiting the store on Wednesday 16 September to correct their mistake, my husband, also an AT&T customer, and i decided to take advantage of the BOGO on Apple Watch 12s that AT&T was promoting. (Resolution on that still forthcoming.) So the 18th of September arrived and the new phones did too. My husband, who had had the wherewithal to order online and eliminate the possibility that the store staff could wreck his order, got the phone he had ordered, which as it turned out was the same color, model, and storage capacity that i had ordered in store for my own. He got his iPhone 18 Pro Max in Glacier, 256gb storage. But instead of me getting one of the same, the store staff had botched the order and i was sent an iPhone 18 Pro, in Silver, 256gb storage. Wrong model, wrong color. Which precipitated a return to the store to get them to undo their mistake. Which they did gladly, right? Of course not. The store...'manager'?...suddenly injected himself into the conversation and tried to explain away their mistake and to placate the implacable. Instead of showing any measure of empathy for the hassle and bother his staff had put us through and rather than offer any sort of recompense for their mistake, the time and trouble we incurred due to their errorS, he turned distinctly hostile and refused to offer any sort of reparation or even apology for the time, effort, and frustration they had caused. What they did do was to activate the phone they had sent to me in error and allow me to use it while i wait - up to several weeks while the phone they were supposed to send me arrives - once again putting the onus of having to deal with them and the drawn out process of getting what i told them i wanted when i first walked into their store and reiterated repeatedly throughout the initial ordering process. And to be clear, dealing with THEM is the more intolerable part because all else is just technology but poor performance and bad customer service is a choice, a choice made by the store manager, store assistant manager, and other staff. And since the store manager was the one leading their poor performance, my experience in customer service management from store manager all the way to division vice-president, is that bad behaviors among staff are a reflection of bad behaviors in management and this store manager was certainly coaching his team on how to be bad. Looks like he should get a commendation for it if that was his goal because his staff is indeed BAD. ... (Pt 1)

Kam was very friendly and is trying to help me get my iPhone 17 fixed even offered to personally…read moretake it home to look over it! And helped get my old phone back up and running so I can go to work and get texts! thanks Kam your the best!

I have went in 3 times to get assistance. One employee on duty. One time I visited the employee…read moresaid " Welcome in wait time is one hour"

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

Hubby took his iPad in to get the cracked screen replaced. They did an excellent job for fair…read moreprice. Would definitely recommend!

I have been with Verizon on Commercial Street SE since June,2024. My experience has been dismal…read more From the moment I tried to sign up for service I have been treated like a nuisance. I am never treated like a valued customer but rather a joke that they gossip about where I can hear them. This is an extremely immature and unprofessional group of young men. I went in to pay back balance due of 122.00 and overpaid at 200. I was told service would be restored by an hour. Two days later and still no service. I went into to get it right and after being dismissed and mocked was told that I had to pay an additional 71.00 to even have repaired though I was not at fault. I have had absolutely no security with Verizon. My phone has been hacked repeatedly since I started with Verizon. They are not helpful, but rather seem to find it amusing. I had the manager look at my phone and turn on prompts that allow nearby devices to share although I had it turned off. This office is crooked, unprofessional, and inept. I have no phone service even though I just paid 200 dollars 2 days ago and they just smiled at me.

Absolutely the worst customer service I have ever recieved at a Verizon store. On multiple…read moreoccassions the employee helping me provided inaccurate information and exhibited no interest in helping solve the problems. I will avoid this location at all costs moving forward.

They repair phones, iPads and more. They do great work and are always friendly and helpful!read more

there a scam i went to change my ipad battery and it does not work it keeps shutting downread more

I recently got my screen replaced on my iPhone 15 due to a dead pixel at a place in Portland & not…read morelong after my toddler dropped my phone on concrete & it cracked. I decided to take it to Mad Genius this time because the last place used a non-OEM screen. Nate was awesome, explained everything he was doing, and had an Apple Certified screen & screen protector installed within an hour. Highly Recommend!

My iMac died on me and took it to Mad Genius to see if they could bring it back to life and…read moreretrieve any files. Nate was professional, had great communication and was upfront with diagnoses, repairs and costs. Unfortunately, the hard drive was not salvageable, but Nate gave me additional options for possible retrieval. I did have them install a new SSD to replace the old disc drive. Everything worked fine with new SSD. I'd recommend Mad Genius and Nate for all Apple/Mac repairs as they are friendly, knowledgeable and specialize in Macs.

My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

Daily internet outages and voice calls work only intermittently too. 2 hour wait to speak to a…read morecustomer service representative.

HORRIBLE SERVICE FROM YHE WORKERS 2/27/26 I was…read morediscriminated, the workers assumed I was poor and laughed at me