On Website, name of company is NW Cell Phone Dr. Centrally located downtown across the street from…read morethe Cherriots bus station. Called ahead earlier in day and talked to Kevin to schedule an appointment to repair my daughters broken Apple iPhone 6 plus front glass cover. $100 Repair was made same day in about 45 minutes. Kevin gave us a used protective case and glass protection without additional charge. I was very pleased how fast the repair was done and about $60 less then the estimated cost noted on the website. Now that's awesome service!

From the owner: We activate prepaid service for all major carriers.read more

Helped me out and was able to replace the broken screen on my phone the day I called in. Thank you!read more

Super quick turnaround, a couple hours. Better price cracked screen repair than others I called…read more Very friendly helpful staff. Would definitely come back.

We got a new phone and the salesman was really helpful. His name is Alex. He gave us a lot of…read moreinformation about our new phone and he was friendly and authentic.

From the owner: AT&T, serving over 81 million wireless customersread more

Gabby was my customer service rep. She knew exactly what to do to get me into a new phone. She was…read morevery knowledgeable, professional, and friendly. I highly recommend her for all your home and business needs. You will be very satisfied. Thank you, Gabby

I wish that I could give zero stars.My account is currently with collections. I went in because my…read morephone broke I wanted to replace it using my insurance The guy who helped me told me that he could get me a better deal that would be a lot cheaper than what I have now. He told me that I could transfer my personal account to a business account. My understanding was that the personal account would be closed out and the new account would start. I started getting bills saying I was overdue and past due. I tried calling the store several times throughout the next few months, I went in a few times, was unable to reach the salesman who helped me. I finally was able to talk to him and I told him what was going on and he said he would fix it. I tried calling the main Verizon office. They told me I'd have to talk to the salesman who helped me. Long story short I am now in collections for the other account for almost $2,000.

CPR is fantastic. The guys are as cool as a cucumber, knowledgeable and friendly. I was freaking…read moreout when my iPhone frozed. They really knew what they are doing. The price was fantastic and were able to fix that phone quickly. I am so thankful I went to them first. They will have all my future business and I would recommend them to anyone.

I brought my X box series X here- would not stay/come on. Staff were very honest and friendly. I…read morehad it back in 2 days working great. Would definitely recommend and go here again. Thank you guys!

Jamil (The Store Manager), was very helpful as soon as i walked into the store. He took care of my…read moreproblem with the data and downloads. He made sure i was good to go with my phone. Jamil and his staff are very professional, courteous and does an excellent job in customer satisfaction. I recommend this store to anyone who needs the help in cell phone services.

awful service, suprised us at the end with a bunch of hidden fees and happened to tell us the wrong…read moreprice 10 times and convinced us the upgrade and of course, they happened to be wrong and charged us hundreds more and if we were to refund we'd have to pay a restocking fee. insane experience.

I came here today and Juan was nothing but amazing! He was able to price match the deals cricket…read morehave online! He was fast and very professional! I would definitely recommend this location to anyone in Salem, especially if you're Spanish speaker and looking for great reliable costumer service!

This company is the worse of all mobile companies. I've been with them for a few years, and I must…read moresay this is sadly true. Their customer service is a complete ZERO. When you need to speak with a supervisor/manager, your wait time can be anywhere from 15-30 minutes. Just today, I called in to get assistance on my line for a bridge-pay to waive a fee because I forgot to call yesterday. My bill is $90/month with 3 lines. Yes they have the $100 deal going on with 4 lines now. This company is very unprofessional. Anyway, if you don't pay the remainder balance of the bridge pay, they charge you the entire amount of your bill. YES. I think it's a rip off. I tried to ask for a waiver since I have always paid my bill on time every month, apparently they don't waive fees. So I would have paid an additional $30 more plus the $10 fee they charge you to activate bridge pay. I never was able to get help, when I did finally get a manager "Jim" on the line, he hangs up the call. So after about 1 hour or more calling in to this company, I never received help. I'm telling you, their services are cheap and like they are because they have people that either do not understand you and/or very very unprofessional. I spoke with four people. Instead of all the foolishness, I just paid the $90, but am switching over to Verizon. I'd rather pay more for quality service then less for irritable and stupid people, that only offer you watered down nonsense. I'm completely dissatisfied with this company's unprofessionalism and service. The service needs impeccable improvement, and the wait time is off the charts. DO NOT GO WITH CRICKET FOR YOUR SERVICE PROVIDER. Do what you have to if you need to save money, but this is not the company if you appreciate help, courtesy, great customer service and knowledgeable of the services they can provide for customers. Thank you.

They repair phones, iPads and more. They do great work and are always friendly and helpful!read more

there a scam i went to change my ipad battery and it does not work it keeps shutting downread more

My phone's screen was not responding and they fixed it super fast! So happy with their helpread more

Awesome quality of work for the $ and responsiveness from Simeon and his team. Was making the…read moredecision to retire or repair a very old gaming laptop (MSI 2 PC Apache, ~2015) with a cracked screen after its getting knocked over. Was afraid for its age and brand, that no one in town would even be willing to take a look. Simeon offered a great initial price (I'm forgetting the first quote. $40? $60?) to look at repairing the screen, and soldering the hinge back into its socket. He noticed some motherboard damage (water spots, etc) while working, which was not unexpected for its age and wear. While in the shop, he also installed a keyboard I brought in, that I had bought myself but failed to DIY install. Ultimately, even after investing the labor in repairing the laptop, the internal damage was severe enough that it could not be made to boot. Simeon gave me the option to pay the original low cost quote for the substantial repair work, which allowed me to now extract the RAM from my damaged machine (prev impossible w broken hinge), or that for an out-the-door cost of $200, he could upgrade my system by moving my data over to an similar year, upgraded-SPEC ASUS gaming laptop. The laptop is indeed a quality upgrade in game performance for the price I paid. What's more, Simeon's coming up with the refurbishment solution for the cost spared me having to shop for a modern rig at modern prices ($1000+) for a while longer. My SSD was not an exact fit to it so I am still transitioning some of my documents etc data over -- they had trouble finding a usb to make it possible to do this in the shop. This is a small hassle, but doable. The laptop came home ready to plug and play, but the guys warned me that it badly needed a new battery and couldn't hold a charge (shutting down when disconnected from power). Simeon offered to help source one for me, but that they could be expensive and that he would call back with a price and wouldn't pull the trigger to order until he spoke with me again. Had a minor miscommunication w other guy at front desk, where I thought the battery had been ordered before speaking to Simeon again, which surprised me, but didn't think much of. Turns out Simeon was waiting for my go-ahead, though, so I accidentally waited a little over a week with my bum battery without having to. The guys are very nice, so I would say to learn from my experience and not be afraid to follow up more readily than I did if you're curious for an update. When I took it in for the battery pick-up, everything went very smoothly. Remember to use debit and not credit, expensive $2 surcharge for my not paying attention and putting it on the wrong card. Very pleased w the work here, and found pricing very affordable, would absolutely return.