Walked in and the store was clean and appealing. I had to wait maybe 5 minutes because the 3…read moreemployees were helping 3 other customers--no worries, first come, first served, right? I came in because the case to my smartphone was falling apart and I got it less than a year ago, and I wondered if they would replace it for me. They didn't have that exact model, but they replaced it (without cost to me) with a sturdier model! Awesome! They even cleaned my phone. My experience with AT&T stores over time is that the employees tend to be chatty, but it's not annoying chatty (like Starbucks, sorry Starbucks, but I don't really want to tell you if I'm doing something fun today, especially since I'm just going to work, so RUB IT IN!!), it's more like interested chatty, like commenting on things you mention. While there, they also changed the name on my account (I got married 6 months ago and just never got around to it) AND--I happen to be going on a trip out of state to a very cold place this weekend, and they happened to have some awesome gloves (which double as texting gloves) on a SUPER CHEAP sale. I'm sure original prices are always marked up, but one pair of gloves was originally $35 and the other was $70, but I got the pair for $10!!! So yay!

Where to begin? I…read morewould prefer to think that what happened here was simply gross incompetence rather than malfeasance but honestly I'm not sure that it wasn't a little of both. On Saturday 12 September, my husband and i visited the AT&T store at 2930 Commercial St SE in Salem, Oregon, and i ordered a new iPhone 18 Pro Max in Glacier (light blue, 256gb of storage. However, the assistant manager who helped us failed to order the correct iPhone so the one i received on the 18th was wrong. Wrong color, wrong phone model. Then, when i had to return to the store once AT&T sent me the confirmation email showing their error(s), a brand new employee jumped into the conversations and said that they would set aside a phone of the correct color, model, and storage capacity if one got shipped to the store, which apparently the seasoned store staff knew to be wrong but didn't correct him. Prior to revisiting the store on Wednesday 16 September to correct their mistake, my husband, also an AT&T customer, and i decided to take advantage of the BOGO on Apple Watch 12s that AT&T was promoting. (Resolution on that still forthcoming.) So the 18th of September arrived and the new phones did too. My husband, who had had the wherewithal to order online and eliminate the possibility that the store staff could wreck his order, got the phone he had ordered, which as it turned out was the same color, model, and storage capacity that i had ordered in store for my own. He got his iPhone 18 Pro Max in Glacier, 256gb storage. But instead of me getting one of the same, the store staff had botched the order and i was sent an iPhone 18 Pro, in Silver, 256gb storage. Wrong model, wrong color. Which precipitated a return to the store to get them to undo their mistake. Which they did gladly, right? Of course not. The store...'manager'?...suddenly injected himself into the conversation and tried to explain away their mistake and to placate the implacable. Instead of showing any measure of empathy for the hassle and bother his staff had put us through and rather than offer any sort of recompense for their mistake, the time and trouble we incurred due to their errorS, he turned distinctly hostile and refused to offer any sort of reparation or even apology for the time, effort, and frustration they had caused. What they did do was to activate the phone they had sent to me in error and allow me to use it while i wait - up to several weeks while the phone they were supposed to send me arrives - once again putting the onus of having to deal with them and the drawn out process of getting what i told them i wanted when i first walked into their store and reiterated repeatedly throughout the initial ordering process. And to be clear, dealing with THEM is the more intolerable part because all else is just technology but poor performance and bad customer service is a choice, a choice made by the store manager, store assistant manager, and other staff. And since the store manager was the one leading their poor performance, my experience in customer service management from store manager all the way to division vice-president, is that bad behaviors among staff are a reflection of bad behaviors in management and this store manager was certainly coaching his team on how to be bad. Looks like he should get a commendation for it if that was his goal because his staff is indeed BAD. ... (Pt 1)

I had the best experience I've ever had at an AT&T store before. Yasmeen helped me get started and…read moreI had a complicated return issue and so her manager Mark came out to assist. It took some time but they were both very nice and worked very hard at problem solving to get my issue figured out. Would 100% recommend them!

Horrible service, anything you need done they refer you to call customer service. What's the point…read moreif these employees. Don't waste your time, just make a call. Time and time I go in thinking I can get this fix here. Nope, gotta call customer service.

Came to pick up a phone we had on hold for my mom. The lady Liliana was not very helpful. She…read moreSeemed very annoyed when we asked questions about the phone and the promotion. She was not courteous at all and was even more annoyed when I asked for a receipt. She needs to learn how to treat customers.

I appreciate the great customer service I've experienced so far. I hope this quality continues.read more

We got a new phone and the salesman was really helpful. His name is Alex. He gave us a lot of…read moreinformation about our new phone and he was friendly and authentic.

Low rent scammers. The manager is a very unprofessional and sketchy dude. My new phone apparently…read morewent missing after I asked them to return it. It was the wrong one! They are still trying to bill me for the phone. Do not go here unless you like being stolen from.

I had the WORST experience at Verizon in West Salem today !!!…read more I had upgraded my Iphone there in August the employees were extremely nice, humorous, and seemed competent. The transferring of info from my former Apple phone to the new took quite some time that day hence i had to rush out. I did not realize that many of the issues I had with my older phone seemed to be transferred to my new phone. Due to severe illness these past 2 months I only had the time and ability to stop in to this Verizon location today. Upon entering a very glum, expressionless man finally looked up (when I was about a foot away from him) and somewhat "greeted" me. His name was Kyle. He had zero people skills and was unwilling to assist me with even the most minute task. He suddenly said " there are cameras & audio all around here ", perplexed I said "ok & that matters why?" He then told me to turn my head to the right and read the signs. Again, extremely confused I asked "ok ... and...? " He curtly told me they are NOT a Verizon company store, he was unable to assist me BUT he could sell me a new phone !!! He even suggested I buy a phone other than an Apple .. ?!? WHY ? He told me to drive to Keizer where there was a "company store". I asked at least twice to speak with another employee or supervisor, he said he was the only one there. This was appalling service from a most disrespectful, unpersonable young man !!!! Evidently the "non company" stores are only there to upsell customers not to assist them post purchase ! Horrific ! Verizon should certainly vet those retailers who represent them more thoroughly. Minus 10 stars for this location

I rarely write reviews, but I had to in this situation. I went in on 9/18 around 5:00PM. There were…read moreno customers and only one rep. I needed a new phone which I did get later in the day at a different location. The rep that worked there was one of the most condescending human beings I have ever met. He tried to make me feel stupid about every question I asked. I don't know how this person can be in customer service. The other location, the rep said you are the third customer to come in today to complain about him. This person is losing you business at an aggressive level.

I got ripped off buying a craigslist 'unlocked' beautiful Note 5, there's two places to unlock…read more... Anyway, Salem Cell Store reprogrammed my phone so I could attach it to my carrier, all went perfectly. Until... A week later, I launch a factory reset without thinkint, OMG! I realized 10 seconds after launching it that I was wiping out my custom programming, and would have to do it again, what an idiot I was! But... To my delight, a factory reset did not undo the programming. this is next level code when then fixed that little problem. The factory restore include the programming. Great shop, and I'll buy my next ex-flagship used phone from them for sure! No more craigslist phones for me.

I read reviews for iphone repair near Salem and ended up going with Salem Cell Store…read more The ear microphone on my iPhone 4 wasn't working. I walked in & talked to Jim (James) who told me he could replace for $45 and I could pick it up in an hour. Also said it was guaranteed for 30 days. I've had it back now for three weeks and it is working great. Jim was friendly, helpful, personable and a pleasure to work with - 5 star experience all around. I highly recommend trying this small business, you'll get better service and a better deal than ATT, etc.

Never go to this store. We traded our iPhone 7plus for iPhone 11, and we were supposed to get our…read morepromotion . After we left the store they never applied the discount we were promised, they stole our phone and lied to us. Very bad customer service. They don't even deserve a one star

I had the best customer service tonight at this T Mobile store! I was totally upset when my phone…read morescreen died but Benjamin set me up with a new phone at a reasonable cost. He was professional, knowledgeable and efficient. Next time any of my family need a new phone, we will go here!

On Website, name of company is NW Cell Phone Dr. Centrally located downtown across the street from…read morethe Cherriots bus station. Called ahead earlier in day and talked to Kevin to schedule an appointment to repair my daughters broken Apple iPhone 6 plus front glass cover. $100 Repair was made same day in about 45 minutes. Kevin gave us a used protective case and glass protection without additional charge. I was very pleased how fast the repair was done and about $60 less then the estimated cost noted on the website. Now that's awesome service!

From the owner: We activate prepaid service for all major carriers.read more

I have been with Verizon on Commercial Street SE since June,2024. My experience has been dismal…read more From the moment I tried to sign up for service I have been treated like a nuisance. I am never treated like a valued customer but rather a joke that they gossip about where I can hear them. This is an extremely immature and unprofessional group of young men. I went in to pay back balance due of 122.00 and overpaid at 200. I was told service would be restored by an hour. Two days later and still no service. I went into to get it right and after being dismissed and mocked was told that I had to pay an additional 71.00 to even have repaired though I was not at fault. I have had absolutely no security with Verizon. My phone has been hacked repeatedly since I started with Verizon. They are not helpful, but rather seem to find it amusing. I had the manager look at my phone and turn on prompts that allow nearby devices to share although I had it turned off. This office is crooked, unprofessional, and inept. I have no phone service even though I just paid 200 dollars 2 days ago and they just smiled at me.

Absolutely the worst customer service I have ever recieved at a Verizon store. On multiple…read moreoccassions the employee helping me provided inaccurate information and exhibited no interest in helping solve the problems. I will avoid this location at all costs moving forward.

Cricket out south has better customer service! I found the young lady at the downtown store…read moreincompetent and rude.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Salem store today.