WORST CUSTOMER SERVICE I HAVE EVER RECEIVED AT A VERIZON LOCATION. USUALLY A VERY RELIABLE COMPANY AND SERVICE, NOT THIS LOCATION. Purchased 2 new i phones with cases. Best case available for my i phone 7 plus and a case a little different for my wife. She wanted a different color so she was picking a case that was different than mine.
This is how i know i was lied to. My case had a built in screen, we were specifically told, since she was not getting the same case, she would need a screen protector, (of course we bought that too) since only mine had a built in one.
We picked up phones, only to be told we only bought the 1 case for my wife. salesman Andrew was gone, so the manager Jason called him and surprise, he said no 2nd case. I asked the manager to fix the problem, he didnt seem to be concerned with customer satisfaction. Refused to give me regional managers # or corporates #. Said i would get a call from Regional Mgr.
Not that difficult to track down corporates #'s online JASON ROBERTS. He Could have fixed this very easily, instead he tried to antagonize, obviously to CYA. Sorry JASON ROBERTS your tactics didn't work.
Would like some one from corporate to do the right thing and contact me. First time i have ever felt the need to leave a review on Yelp or anywhere for that matter. PATHETIC SERVICE, PATHETIC MANAGER, GREAT CON ARTISTS THOUGH!
Do yourself a favor pick a different Verizon store, as this is the only location i have ever had a problem with. Many other Verizon's in the area. Dont use the one at 9982 glades road Boca Raton, General Manager Jason Roberts. Some one should do the right thing. I'll update and everybody can see if they did. Not much faith though. Now lets find the corporate #. AND SO ON, AND ON AND ON. You could have fixed the problem so Easily JASON ROBERTS. YOU CHOSE NOT TO!! read more