I stopped in to have my charging port on my galaxy replaced. I called the day before to get a quote…read moreand to make sure they had the part and they did. I was told it would be ready in about an hour and it was completed in 40 minutes. It works great so far and they also replaced my screen cover (which previously always had air bubbles in it). Friendly and efficient service.

This is the best place for your phone needs. They are courteous and organized, and go to great…read morelengths to order things for you and have reasonable prices!

Mr. Espinal is a master technician and owner of iTechFixit. This man makes house calls to fix your…read moreiPhone, iPad, and Samsung phones! I was facing a grime situation with my iPhone. It was facing major software issues ! I went where I purchased my iPhone only to discover my warranty had expired! I was to go to an Apple repair place for a diagnostic. That to me meant I had to invest some serious cash to repair it. I was strapped on cash but hey it's my only source of communication so I was going to do that. But luckily my daughter told me of the gentleman that was going to fix her iPhone and she suggested he should take a look at it. So I did he arrived safely with his mask worked on my daughter's phone then mine. And low and behold it was a simple fix! I didn't have to go to the Apple store for repairs! So I'm back on track with my device! The repair was simple at least for him. And he didn't even charge me! God bless him! So before you go to a place that will charge you an arm or a leg check him out first . He'll let you know if your phone is worth saving!. Check out www.iTechFixit.com or call 203-942-3905. You won't be disappointed.

I recently shattered my iPad glass and called Itechfixit. I was amazed that he came to my home…read more(incredibly easy) and in just a short time replaced the screen with an original Apple glass! Michael Espinal is not only a fabulous technician but charges a very fair price! His business is "a find" and I highly recommend him! I would most definitely call him again!

I put the wrong address in my GPS trying to go to another cell phone repair store, got lost, and…read moresaw this store by the side of the road and went in. My son's iPhone 5 battery had died, so I asked them to replace it - $40, which was $9 cheaper than the original place. They told me it would take 30 minutes, and 4 minutes later, it was done. So I said, hey, I have an iPhone 6 myself, the screen has a crack, how much would that be to replace? They said that the screen and LCD would be $50 - and I had been quoted $79 in Los Angeles. They said 30 minutes. While I waited, I saw a gorgeous steampunk-looking case on the wall, and asked how much that was. They said $10, so I bought it - better than surfing Amazon through 700 Hello Kitty cases to find something half as cool. 15 minutes later (not 30), he was done with my repair. He said, do you want a screen protector for your phone? I thought, hell no, I hate those bubbly plastic protectors. But he said he could put a glass one on there. I thought, no way am I going to spend $30 for that. He quoted me $10. So I got one for each phone. So in 20 minutes, and for $120, I got all of that stuff purchased and fixed on two phones. I live in Los Angeles, 2500 miles away, but I'm tempted, given their prices and kindness and speed of service, to fly back to CT the next time I have a cell phone repair.

Great and timely customer service. If you need your device…read morerepaired, I highly recommend going here. They also have a huge selection of phone cases and tablets/phones.

Female manager was very rude to my girlfriend. The manager was 5 min late not even changed in her…read morework uniform and intentionally ignored her. This store is not a good place to shop for new phones or new customers you have been warned!

Just closed my AT&T account after 15 years as they decided to reduce the existing company discount…read more Searched around and found an excellent plan at T-Mobile. Went to the Monroe store and was initially helped by Jay and once I decided on a plan Lexi the manager did the plan initiation and porting. I cannot lavish enough praise on her for her professionalism, knowledge, and thoroughness. She also possesses a keen sense of humor and the ability to recall the password I selected a week before..... I have also discovered that I am getting 5G service in areas where I didn't before. At my home which has always been barely one bar is now three bar service. These, along with the great savings make this the perfect move.

Billy and his staff are friendly, knowledgeable and provide exemplary service. They know the…read moreproduct and the go the extra mile to make the customer happy.

Don't trust what they say…read more I have been trying to get a resolution of a broken promise since January and have hit a dead end. In January, my husband, son and I went to the Newtown Verizon store to upgrade our phones. Tory and Bruno made a big deal out of the fact that we could get a 4th line and phone for free because of a promo and the way the pricing on 3 vs 4 lines works. We were not interested in a phone we didn't need but they talked us into it. We finally agreed because we thought it would be nice to have an extra phone in case one broke. We did not have a 4th phone to trade in because at that point, we only had 3 phones and 3 lines. Bruno said not to worry about that, he had a phone that could be used for the trade-in. Fast forward to our next bill and the 4th phone is not free, we are paying $13/month for it. I stopped into the store several times and was told that it can take several billing cycles for the trade-in to go through. Bruno moved to the Bethel Verizon store so I started calling there too. I also called Verizon corporate multiple times and they can't do anything because it is an issue with the local store. Bruno now says that he's got it worked out that rather than taking the money off the monthly bill, Verizon is going to give us a credit for the phone - $180 in June and $180 in July. Sounds great - until the June bill with no credit. I call him again - which always takes days because the Bethel store doesn't always answer their phone and Bruno is always with a customer - and he says the automatic credit didn't go through so he will have to do it manually and he has a sticky note to do it on his computer. July comes - no credit. The cycle repeats for August. Recently, I called the Newtown Store (since that was were we originally went) and asked for a manager - Billy who is new so none of this is his fault. Billy calls Verizon corporate and they say that there was no promo for a free phone for the 4th line. He also talked to his boss. They say there is nothing they can do. Someone is not telling the truth and the local stores need to stand behind what their employees are telling customers even if they lose money on the deal. Don't trust anything a local store says without verifying with Verizon corporate.

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more

Very disappointed with service received. My Xbox Series S would not power on. Took it in for…read morediagnosis. Days later, got a call and was told that power supply was bad. The price, that they quoted me for repair, was more than the cost of a new Xbox Series S! I eventually got the Xbox returned to me. It was obvious that the case had not been opened so I don't know what sort of "diagnosis" was done. I purchased a power supply and replaced it. It still did not power on. For me, that was confirmation that a proper diagnosis was not done.

I went in without a reservation. It was quite busy but the queue moved quickly. I went in for a…read morereplacement phone. Tim helped me and provided great customer service I would recommend this location. My experience was positive.

They suck badly , 3 technical guys came out and still not fixed right . They charge you for…read moreeverything they do and don't do and for crappy service and pointless cable service . Save your money and time