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    Wireless Express

    4.0 (1 review)

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    5 years ago

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    Apple Store - The Apple Store where they won't help you

    Apple Store

    (150 reviews)

    $$$$

    I don't ever write reviews but I feel I have to this one time…read more I've had several Apple products over the years and have always been able to count on this store for purchasing all things Apple and fixing them. Yesterday my iPhone Xs stopped being able to connect to the internet. I had only had it for a few months, and it seemed it was an antenna issue. I brought it over and this guy Sam helped me take care of everything. I had Apple care so I was able to get my phone easily replaced; they had a replacement right there in the store. Then he reset my Apple watch as well to pair it to the new phone. On a side note, it's a shame that we have to purchase an extended warranty when the product is already over $1000, but that's on corporate, not the stores themselves. When I got home, my watch, which was in the process of resetting, got stuck in a bootloop (it displayed the Apple logo then went black, repeatedly and indefinitely). The next day, which was today, I brought the watch back to the store. Same as before, a short wait and I was given a specialist to help me. It turned out to be Sam again. He again was very helpful and tried everything to fix the watch in the store, and finally decided we had to send it out to get repaired. Now, I don't have the extended warranty for this watch, so I was afraid I'd have to pay the ludicrously expensive $399 repair cost (again, corporate's fault). However, they reassured me that since this problem was directly caused by them resetting the device in the store, I am covered for a repair. Super happy about that. I should also mention that I bought a screen protector at the store and got it installed there, but later that night I noticed there were bubbles and dust caught under it. I brought it back and they installed a brand new one for free. Again, fantastic (notice the theme here?). All in all, yes Apple products are expensive, but there's a reason Apple was the first (I think) company to reach a ONE TRILLION dollar valuation. It's not the crazy specs - there are many, many cheaper and higher spec phones with better displays, battery, etc. It's not the product design, although that is a major selling point (and sometimes a pain point - headphone jack removal is exhibit A). I've had many Android phones but there is one thing that keeps me coming back to Apple. It's not even their software. It is their unparalleled customer service and attention to detail that make Apple one of the best, if not THE best, electronics maker in the world. And of all the Apple stores I've ever visited, this one is the best of the best. Give Sam a raise.

    I want a customer comes in with a problem. You actually just want to have a person available…read moreinstead of making them schedule an appointment or deferring them to AppleCare, which doesn't care. So woke it made me wanna puke a little bit I think I gagged in my mouth

    VERIZON

    VERIZON

    (5 reviews)

    Stopped in for assistance. My Mr. and I had each purchased a new iPhone 13 and had been emailed a…read morereturn label to send in our old phones which required a box to snail mail. Asked if their location had return boxes to complete the process. Were told they might have these in their backroom but that we should double check our email again to see if the boxes were being sent to us. ?? We in the Verizon shop at that moment where there were two employees, listlessly leaning on the displays with no other customers about. The emails mentioned nothing about boxes being sent. I get it that the store was to close in about 20 minutes. Maybe make an effort in the meantime and at least check their backroom? Or qualify the truculent attitude by explaining boxes are held specifically for phones purchased at that location if this perhaps is indeed the case? We left and went to another Verizon store where we were provided the requested items readily with a smile. Nice to know that pleasant customer service is available at the Verizon store- just not this one.

    Terrible. Go in to upgrade a phone. One person working with another customer. Sat there over 30…read moreminutes. No one acknowledged I was there. Just terrible customer service. Why would a Verizon store not even acknowledge a waiting customer? Furthermore, the sales rep was visually annoyed with the customer she was helping. Her tone was condescending, and her eye rolls were uncalled for. Bottom line: Is it so much to ask for, "Welcome to Verizon. We'll be with you shortly?"

    Wireless Express - mobilephones - Updated May 2026

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