I don't ever write reviews but I feel I have to this one time…read more I've had several Apple products over the years and have always been able to count on this store for purchasing all things Apple and fixing them. Yesterday my iPhone Xs stopped being able to connect to the internet. I had only had it for a few months, and it seemed it was an antenna issue. I brought it over and this guy Sam helped me take care of everything. I had Apple care so I was able to get my phone easily replaced; they had a replacement right there in the store. Then he reset my Apple watch as well to pair it to the new phone. On a side note, it's a shame that we have to purchase an extended warranty when the product is already over $1000, but that's on corporate, not the stores themselves. When I got home, my watch, which was in the process of resetting, got stuck in a bootloop (it displayed the Apple logo then went black, repeatedly and indefinitely). The next day, which was today, I brought the watch back to the store. Same as before, a short wait and I was given a specialist to help me. It turned out to be Sam again. He again was very helpful and tried everything to fix the watch in the store, and finally decided we had to send it out to get repaired. Now, I don't have the extended warranty for this watch, so I was afraid I'd have to pay the ludicrously expensive $399 repair cost (again, corporate's fault). However, they reassured me that since this problem was directly caused by them resetting the device in the store, I am covered for a repair. Super happy about that. I should also mention that I bought a screen protector at the store and got it installed there, but later that night I noticed there were bubbles and dust caught under it. I brought it back and they installed a brand new one for free. Again, fantastic (notice the theme here?). All in all, yes Apple products are expensive, but there's a reason Apple was the first (I think) company to reach a ONE TRILLION dollar valuation. It's not the crazy specs - there are many, many cheaper and higher spec phones with better displays, battery, etc. It's not the product design, although that is a major selling point (and sometimes a pain point - headphone jack removal is exhibit A). I've had many Android phones but there is one thing that keeps me coming back to Apple. It's not even their software. It is their unparalleled customer service and attention to detail that make Apple one of the best, if not THE best, electronics maker in the world. And of all the Apple stores I've ever visited, this one is the best of the best. Give Sam a raise.

I want a customer comes in with a problem. You actually just want to have a person available…read moreinstead of making them schedule an appointment or deferring them to AppleCare, which doesn't care. So woke it made me wanna puke a little bit I think I gagged in my mouth

t-mobile are the biggest crooks. i am paying for the products and telling them to kick rocks. get…read morethis, now, if you want to trade your phone in for the newer model. they want you to pay them the rest of the cost on the phone....and get this....they keep the phone !!!!! are they for real!!! this is how they bought out sprint. t-mobile are nothing but thugs. what do i do?! instead of trading them in, i am paying them off, keeping their items and dropping their service. they can stick that where they want! what is worse, their staff smiles while they are telling you all this. hope their little $900 is worth it. because they are losing almost $2000 a year!

I agree with Juan M.'s comments. The staff were unfriendly and unprofessional. The staff used…read morejargon to explain plans. When I asked for them to clarify, they rolled their eyes, yawned and scratched their butts. Seemed like they didn't want to be there and wanted me to go away. They told me to call the main customer service line when I had an issue. It makes me want to switch providers, if this is reflective of this company. Very yawning-centered, not customer centered. Makes me sad that corporate companies like this are just after your money. Go to Verizon. They have better coverage anyways!

I know someone who brought her laptop here to be repaired for water damage. The worker not only…read morecouldn't do the job (which in itself would've been fine), but he went on to claim that "I'm the best at this in New Haven. If I can't fix it, then nobody can." Oh really? Well she brought my laptop to another shop... and they fixed it. So much for that! False advertising. Guess the other review here calling him "Mr. Arrogant" was right. On top of that, he asked her to wait until he can find someone to help fix it. Why the hell would she do that? She can find someone else to do it too! Furthermore, I know I probably shouldn't have escalated it to confront him for his claims. But I just couldn't resist. But this was his response to getting called out. He resorted to borderline racial and political comments. Canada is about to become the 51st state..? Wtf does that even mean? LMAO.

Amazing and friendly service! Calked when I was about to toss my computer out the window. CCT not…read moreonly prevented me from doing that, but also quickly guided me to the solution. Highly recommend their services. They'll always be my first call for computer service.

Stopped in for assistance. My Mr. and I had each purchased a new iPhone 13 and had been emailed a…read morereturn label to send in our old phones which required a box to snail mail. Asked if their location had return boxes to complete the process. Were told they might have these in their backroom but that we should double check our email again to see if the boxes were being sent to us. ?? We in the Verizon shop at that moment where there were two employees, listlessly leaning on the displays with no other customers about. The emails mentioned nothing about boxes being sent. I get it that the store was to close in about 20 minutes. Maybe make an effort in the meantime and at least check their backroom? Or qualify the truculent attitude by explaining boxes are held specifically for phones purchased at that location if this perhaps is indeed the case? We left and went to another Verizon store where we were provided the requested items readily with a smile. Nice to know that pleasant customer service is available at the Verizon store- just not this one.

Terrible. Go in to upgrade a phone. One person working with another customer. Sat there over 30…read moreminutes. No one acknowledged I was there. Just terrible customer service. Why would a Verizon store not even acknowledge a waiting customer? Furthermore, the sales rep was visually annoyed with the customer she was helping. Her tone was condescending, and her eye rolls were uncalled for. Bottom line: Is it so much to ask for, "Welcome to Verizon. We'll be with you shortly?"

Fixed my charging port in a jiffy. Gave me a good deal because it was a simple fix for them.read more

Will be a returning customer. I screwed my laptop up by trying to repair the screen myself. They're…read morehonest, very reasonably priced, and open 7 days a week. Since they only had one review, I wanted to add another one.

Service was awesome quick and easy got a great deal would go back and recommend to anyone looking…read morefor a great deal.

New Manager and staff is great in this location. 5 star service. They are knowledgeable and helpful.read more

I went to this store to purchase a disposable e-cig which turned out to be a fake. The e cig itself…read morewas not the flavor listed on the box and when I brought them back to show the clerk and owner they rudely told me that they would not refund or exchange the product. They claimed that since no one else has complained that the product must not be fake or wrong.

From the owner: Cell phone accessories, CBD Product (gummies, vape, flower), Bongs, Bowl, Grinder, Hookahs, Snacks,…read moreBeverages, Grocery, Tobacco, Deli Sandwiches, Indian Buffet(to-go), Coffee, Ice Cream Smoke Shop (wholesale)

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!