Xfinity has the WORST customer service that I have EVER seen! I have been trying to get my systems…read morefixed for months! You can never get a person on the phone; all they want to do is text you. TERRIBLE, if you have an alternative option verse Xfinity go with them. Warm regards, Christina

The service is terrible, if I ran my business like this I would be out of business. And were do…read morethey get off raising my bill every single month by seven to ten dollars. This is terrible somebody turn them into the government, they are nothing more than crooks.

Xfinity My xfinity has been off since 3:45 am Saturday morning. I was told they will need to send…read moresomeone out 6/24/25. The service stinks. Let me forget to pay!.

Went here to purchase a new iPhone because they had a promotion going on to trade in your old…read moreiPhone to receive a discount. Was told the account was "flagged for fraud". With no explanation of why or how. Then was told to call Xfinity directly to figure it out. After being on the phone with Xfinity for over an hour, and being promised other promotions over the phone, we were finally able to purchase the phone over the call. Although I'm extremely disappointed and skeptical because there was no explanation given from the in store manager nor the rep over the phone. Won't be back and will consider switching to another carrier.

Very long wait, and still weren't able to help. Got run around again. Nobody seems to know how to…read morefix issue or who can fix the issue. Thinking it might be time for a change...

We switched to Xfinity because they were offering deals which included a new phone when adding a…read moreline. I have been in the store six times and they were not able to deliver on anything. They transferred our numbers but couldn't activate my watch for a month. They still charged me. They also added things to my internet that I did not want. Cameras and streaming services that I don't need. They said it would not raise my payment, it did. The part that bothers me the most is that there is no accountability. No one will take ownership and rectify the problem. It's always "the online people versus the in-store people" and no one can do anything about the other. I am disappointed with Xfinity after one and a half months and am Looking for another service provider. Best of luck if you decide to use them because this headache is not worth the money.

Max is the goat, give that guy a raise. I called online to change my service provider yet keep my…read morephone number. The person over the phone with that all to formular accent that I will never be able to understand without hearing someone convincing me to not redeem the gift card... Had messed everything up and gave me a new phone number even through me pleading with him to let me keep my phone number he told me to kick rocks :( That's when the goat himself answered the phone and spent almost an hour making sure I kept my sacred phone number. Super patient, great customer service, and overall great experience. Thanks max

I tried for over a month to get Comcast installed in my house. The problem. The in house install…read moreoperation does not work with the line bury operation. After 12 emails, 22 texts with supposed service people, multiple calls with sales people and service group they still could not get it right. I had 3 appointments to install and 3 times the tech arrived and could not install because the cable bury work was not done. I was promised on 3 different occasions it was all coordinated when it wasn't. Now get this. At one point I was on a chat with an "assistant ". I gave them a very long history of this insane process and how frustrating it was. The assistant apologized and said " we will get it taken care of". And then the "assistant" next asked me "who is your current phone provider?" After all the issues I raised they tried to up sell me on phone service! Yep! Can you imagine? Today was last straw. Promised cable bury and house install would happen today. Tech came, no bury crew! Was hoping to get faster internet but not at this price. We are staying with Direct TV. Absolutely ridiculous! Comcast. You need to seriously look at your install protocols.

This might be the worst company that I have ever dealt with. The issues start with the call in…read moresupport where it takes a seemingly impossible combination of hitting 0 or talking over the robot with "Representative" to get to an agent versus the useless robot support. The next issue is their physical service. The installer did a sloppy job of putting our lines in. The inside-technician was clueless and had to call his own support. They also did a bait and switch on the pricing which is why I ultimately cancelled. After cancelling their service, instead of crediting my credit card for the $50 initiation fee, they gave me a $50 credit (to be used in 30 days). I ended up disputing the charge with my credit card company. STAY AWAY from these clowns if you can.

Can't do zero stars. That's what they deserve. Horrible…read morecustomer service. Don't go to this location

Tanika was absolutely wonderful! She spent over an hour with my mom troubleshooting the issues with…read moreher phone, and was just super kind and helpful, as well as all smiles! Will definitely return to this location for her alone if we need more help in the future. Thank you, Tanika!

This company has the worst customer service. They have a phone number but no people working to…read moreanswer your call. Also, they keep raising their prices. Pretty soon all their customers will cut the cord and they will go out of business.

Worst customer service. raised bill without giving me a notice. need to fined a better company…read more Less expensive , high rates for T.V. Chan

I was promised the dismissal of my overcharges in the amount of 60 and 80 dollars (two billing…read morecycles) in exchange for a plan upgrade to unlimited to avoid overages in the future. I have screenshots and video recording of the live agent chat with Vijay (as you're not able to speak with live representatives). I have spent countless hours, over 6, cried and experienced immense frustration due to follow-up regarding this as my modem for my new plan was delivered but my bill did not reflect what was promised. When following up, a chat agent purposely disconnected the chat because they didn't care to speak to me. The next one kept repeating things that wasn't the concern at the time such as what I currently owe on my bill, how I can make a payment, etc to cause frustration and confusion to avoid reaching a solution regarding the matter. I have where it was repeated 5 times, before and after, the signed change in plan where it is promised my overcharges would be dismissed. They acknowledge this was said, stated they'd contact Vijay but that they can't uphold the agreement but would like to help me set up my new equipment for my plan. They acknowledged the distress this situation had caused me, how I was a valued customer of over 7+ years but that they could only offer me a 60 dollar remediation and asked me to agree. Due to numerous statements stating plural "overcharges" and confirmation of 60 and 80 dollars in total, I refused to agree to such an agreement. They directed me to call: 1-888-565-4329 to discuss things further as they only had so much they could within their limits. After calling and being redirected to over 4 different people at this number at 11p at night, they told me all they would be doing is the ticket#: ECM0018044776 and to call back in a few hours to see if they'd move forward with forgiving the other 80 dollar charge. They purposely told me they'd forgive the overcharges to secure the upsale of their products under false pretenses. I have reported this to the BBB. Blatantly fraudulent.

From the owner: We are open and here to serve you! curbside available, call set up your account and pick up at the…read morecurb or have the equipment shipped directly to you. special holiday offers! internet 100mbps $35, 400mbps $50, Internet and TV $80 with $100 visa card. call today! 708-990-3344

I had an extremely disappointing experience with T-Mobile in Mokena, Illinois. From the beginning,…read morethis has been a nightmare. The salesperson assured me my monthly plan would be $261, but after signing up, my bill turned out to be over $400 per month. This was never clearly explained, and I feel completely misled. On top of that, I was promised that T-Mobile would pay off my phones from AT&T as part of the switch. It has now been over a month, and nothing has been paid. I've followed up multiple times with no resolution. To make matters worse, the manager was very rude and dismissive when I tried to get answers. Instead of helping fix the situation, I was made to feel like I was the problem. I switched expecting better service and transparency, and instead I've gotten misinformation, delays, and poor customer service. I would strongly caution others to get everything in writing and double-check their bills before signing anything here.

Two people for one customer? I would not recommend this location. No acknowledgment of waiting…read more Two benches for waiting. Already full when we arrived. Bad customer service.