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Comcast Regional Office - Logo

Comcast Regional Office

(6 reviews)

I tried for over a month to get Comcast installed in my house. The problem. The in house install…read moreoperation does not work with the line bury operation. After 12 emails, 22 texts with supposed service people, multiple calls with sales people and service group they still could not get it right. I had 3 appointments to install and 3 times the tech arrived and could not install because the cable bury work was not done. I was promised on 3 different occasions it was all coordinated when it wasn't. Now get this. At one point I was on a chat with an "assistant ". I gave them a very long history of this insane process and how frustrating it was. The assistant apologized and said " we will get it taken care of". And then the "assistant" next asked me "who is your current phone provider?" After all the issues I raised they tried to up sell me on phone service! Yep! Can you imagine? Today was last straw. Promised cable bury and house install would happen today. Tech came, no bury crew! Was hoping to get faster internet but not at this price. We are staying with Direct TV. Absolutely ridiculous! Comcast. You need to seriously look at your install protocols.

This might be the worst company that I have ever dealt with. The issues start with the call in…read moresupport where it takes a seemingly impossible combination of hitting 0 or talking over the robot with "Representative" to get to an agent versus the useless robot support. The next issue is their physical service. The installer did a sloppy job of putting our lines in. The inside-technician was clueless and had to call his own support. They also did a bait and switch on the pricing which is why I ultimately cancelled. After cancelling their service, instead of crediting my credit card for the $50 initiation fee, they gave me a $50 credit (to be used in 30 days). I ended up disputing the charge with my credit card company. STAY AWAY from these clowns if you can.

DIRECTV

DIRECTV

(279 reviews)

Garfield Ridge

To whom it may concern...... Account No. 266865407…read moreI have had Direct TV since approximately 2005 at 1308 West Rosedale Avenue, Chicago, Illinois 60660. There have been some ups and downs over the years but I always stayed with you because your customer service eventually solved the problems...apart from the time that you had to relocate the dish and damaged the roof in the process.....I did not file a complaint at the time. Well, times have changed.....I was on the phone for 5 hours tonight with no resolution....I am not able to access my account, I have no idea what my passwords/codes are now with direct tv as they kept giving me new ones/or temporary ones, and I had to create a new email account which was ridiculous! I have been overpaying for years as I have been billed for having a dish and box which were removed about 5 years ago, and somehow I have been still able to get your service on my computer and cell. Your customer service people kept insisting that I had a dish and a box. When I told them I did not, they implied that I did not know what I was talking about. So.....the fact that I never changed my billing/charges is on me. But, after 5 hours on the phone tonight with no resolution, and the changes to passwords, emails, etc. and still cannot access Directv is beyond my limits. My patience has worn thin. I have had it! I can assure you that tomorrow I will be starting a new service with one of your competitors! Very sincerely, Dana Bates

I called customer service for tech help but due to my past due account, the agent was more worry…read moreabout connecting the past due amount. He set it up for the same day that I plan to pay the amount. However, since I felt blind sided I food him nevermind with the real reason why I call.

XFINITY - isps - Updated May 2026

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