We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Logan came out to clean 2 of our gas fireplaces. My husband, (love him dearly) and I started…read morehaving a discussion about how they should be cleaned. Dear Logan is truly omoiyari. He showed graciousness and empathy and joined the discussion and settled the matter. He explained exactly what he would do and did an amazing job cleaning them so they looked brand new. They were a mess. We are really happy and he has our highest recommendation. Summer Takahashi

Danielle was super helpful and responsive when booking. She was quick and thorough and was able to…read morehave someone out the next day. Jody was also great! He messaged to advise of arrival time and showed up within that window. He was very professional and efficient with our service and thoroughly explained the process for future repair. Highly recommend.

We had our gas fireplace serviced for the first time in over a decade. They were responsive,…read morehelpful, super friendly, got the job done super efficiently, and saved us some parts cost. Went the extra mile to ensure our fireplace not only worked well, but looked fantastic, freshening up the paint and fake logs in the fireplace. Highly recommend!!

Toby and Brian showed up on time and were courteous and professional. They completed the cleaning…read morein less than an hour and gave a complete update on the status of our chimney. They were knowledgeable, and we will be calling Chimney Specialists again the next time we need our chimney cleaned.

Their so called brick repair job was very expensive and terribly shoddy. The employee just stared…read moreat me when I pointed out the inferior work. His boss came out and said they would make it right. Never heard from him again. Don't recommend.

So lucky we found Tacoma Fireplace Repair. Literally spent years calling around- we needed a repair…read moreour 30 y.o. Waterford propane stove. Always told "obsolete, parts no longer available " or "we don't know who repairs those." I called our heat pump company this year and they said "Call Tacoma Fireplace Repair." BINGO! They came out and repaired our stove. I asked them to replace all internals, not just the broken gas valve, so today we have a fully restored beautiful Waterford stove ! Superb service, very reasonable price, given the 5 hours spent on the repair. My highest recommendation goes to this fine company. Thank you!

These guys are so kind and knowledgeable. Took the time to explain what was happening and what the…read morefix was. I'll be using these guys every year to tune up my fireplace.

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

A text message was sent for a day and time for All City Fireplace to show up to service my…read morefireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys!

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Our second AC unit for the third floor of the house failed in the summer heat, Nick came out and…read morehad the parts on the truck, so he was able to fix it immediately. Price was reasonable and service was quick. Will always use these guys.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

Blaze Works is FIRE John was prompt on his response and at…read morea reasonable price. He came by and had my fireplace serviced the next day. Thanks Blaze Works!!

John was very friendly and knowledgeable at his craft. If I need fireplace work in the future I…read morewill definitely use his business again.

The field supervisor ended up coming out with an installation tech and they changed the tension…read moresystem to be a front mounted system and eliminated the problematic pulley. This should eliminate the issue as identified in the original review I gave and last (fingers crossed) a long time. They did need to come out a 2nd time as the change of tension layout ended up causing the same cable to rub in a different way. However, they were able to address this in their visit in a timely fashion and it's all good now. Final rating is 4/5. They ultimately resolved the issue but after a lot of hassle/working different angles.

Do NOT use this company. My builder, Toll Brothers, used them for my brand new home where Fireside…read moredid the install. After closing, I purchased an optional kit that can be added to the IFT System used by manufacturers (an industry standard system). A wireless remote option. The builder had ONLY a wall switch with no thermostat or adjustment ability installed. Per the IFT system you can ADD and UPGRADE remotes, WIFI access, lights, fans, and other accessories. Yet something in the installation by Fireside causes the remote unit to FAIL TO SYNC. Every manual and online search says it SHOULD work. I reached out to Heat and Glo the manufacturer, but they have the installing dealers do the tech support of their fireplaces. I contacted Fireside and sadly they want to GOUGE customers with a $359 SERVICE FEE! NOPE, I do not need all those services since the unit is BRAND NEW from the Builder. It is THEIR installation that FAILS to sync as stated by the manufacturer and all system literature. They need to figure out what they did WRONG that they made the unit incompatible with a system that is designed to work together! THEY WILL NOT STAND BEHIND THEIR WORK! That is low. Very low. Avoid then at all costs. Find a BETTER DEALER that STANDS behind THEIR WORK!

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

David was so great! He taught us about our system, being from California we weren't super familiar…read morewith our fireplace so he taught us so much about it! Showed up on time as expected and learned a lot! Super appreciate him and Genesis coming out to service our gas fireplace unit! Would absolutely recommend this business for anybody that needs service on their gas fireplace.