Great prices, excellent selection of all kinds of accoutrements, and Trey was a very helpful sales…read morerep. Thank you!

I dropped 200$ told I couldn't use the restroom quite curtly. I guess the customer service is…read moreoptional

I don't know anything about the merchandise in this shop, but i can tell you this:…read more--My husband is crazy happy with the Blazy Susan herb cutter they recommended i get for him. --The recommendations for gummies for me were spot on and i enjoyed myself. --My more experienced friend found the staff to be very knowledgeable about their products and was able to procure what she needed to have a relaxing vacation. --We were in the shop almost daily during our 10 day vacay and every customer who came in the shop during that time was a happy and satisfied customer. Leo and Cash are awesome and i'm glad to have met them. Look forward to seeing you guys next time!

Not open 24/7. Here at 1:40am on 12/1. No one is inside. We are leaving now. But it sucks that this…read morebusiness is lying to its customers

I stopped by Bobalu on Saturday. The gentleman working behind the counter was very helpful and…read morefriendly. He explained they make all their own cigars and house and that's all they sell. I bought a sampler pack of six cigars for $30. Just tried the first one and the draw is very smooth and easy. Cigar has a nice flavor and burns evenly. Overall a great value for the money. I will definitely be going back.

I'm sitting in the shop right now and decided to write a review. I was the only one here for the…read morefirst 2/3 of my sumatran toro 52x6, so I lit it up popped in my earbuds and listened to Conrad Herwigs album The Latin Side of Mingus. The cigar was smooth and delicious. The rollers were on the other side of the room rolling cigars. A few patrons were in and out and about 30 minutes into my cigar so more smokers joined me in the lounge. The smells and atmosphere was just so relaxing!

Employee was very nice and super helpful, answered all my questions, and gave great recommendationsread more

this place should be closed down! They are selling FAKE products. I need to & will call the city to…read morecome check this place out. Sold me a damn "gazz bar" in a geek bar package that taste like it could be laced! KEEP DRIVING AND IT LOOK SHADY AS SHIT NOT TO MENTION !!!!! It's so fake this shit don't even charge! AUSTIN TX SHUT THIS SHIT DOWNN!!!

On November 14, 2025, at approximately 10:40 p.m., an employee at the Burnet location verbally…read morethreatened me after I attempted to assist another employee by handing them a cigar to scan. The individual who made the threat appeared to be the store manager, described as a white male approximately 6'2" with brown hair, a beard, and glasses. I have submitted a police report through iReportAustin.com.

I went in yesterday to buy som CBD. I bought the biggest one they had, 3,000 mg gummies. I got…read morehome and realized that the tamper seal was broken and the paper cover underneath the lid that is supposed to keep it fresh was also partly opened, so it had definitely been opened by someone at some point and still sold. I went back today to try and exchange it and was told that their policy was no returns or exchanges. The employees at the store, who were very helpful and kind, called the owner, who said that they didn't know if it had been opened I bought it or if I had done it at home, so they would not let me exchange it, but instead offered 30% off my next purchase. The jar was still completely full, so it wasn't like I ate a bunch and then tried to return it I threw the whole thing away, since I wasn't going to take something that had been opened by the people selling it, and I wasn't sure if it had been contaminated. It would have been an easy fix, to exchange the product, and they would've had a customer for life. Instead, I'd advise anyone reading this to find a shop that does not blatantly steal money from customers, as this one has chosen to do. And if you do choose to buy from this store, be sure and check your product for tampering BEFORE leaving the store, as there is no help once you are out the doors.

Was sold a fake foger vape, and when I brought it right back in they wouldn't give me a refund. I…read moreunderstand open box policy but if your product is a counterfeit, you shouldn't be selling it and should accept refunds. The employee tried to pass it off as real when I went it and I had to explain the website "verification" was fake. Would not recommend shopping here or at least be careful with which product you select.

Visiting from Los Angeles, needed a titanium dab nail and this was the only shop in town that was…read moreable to help me! I checked over 10 different shops and Terrance and Kevan were the ones to come through. Incredible shop, incredible selection. Also Kevin has beautiful hair. Thank you smoke ATX, this is the only shop I will be visiting next time I'm in Austin!

Great atmosphere, friendly people. Love this place! Don't hesitate. There's some chairs outside too…read moreof the westerns good.

I walked in as ignorant about cigars as possible. Drew greeted me immediately and took control and…read morehelped me pick out the best options for my husband's Christmas present. I am ever so grateful. He has a great personality and made me feel very comfortable. Now I understand why my husband frequents this shop. Happy Holidays!

so I went and bought a bottle of lubricantI took the lube home, within an hour of it, laying on its…read moreside it emptied all over We were very upset. We called to see if there was a resolution to the purchase, which was $40 and they said there was many variables that were too involved within the hour and a half and they would do nothing for the defected bottle poor customer service will not be going there again lost a true customer customer service matters

Amazing customer service, everyone was so friendly!! Great glass selection at affordable prices.read more