Haven't been here in well over a year, but wanted to end my week-long vacation on an even higher…read morenote. Both Michael and Cael were on duty and glad to see me. Bought an Olivia V and CAO Flathead Habano. Smoked the Olivia on-site and will smoke the other when I get back to Fort Worth. Great conversation and customer service. Wish I could come here more often. Place is well-run and clean, as usual.

Very nice store and well stocked with many things over and above cigars and pipes. They have a nice…read morehumidor with a great selection and are reasonably priced. The owner is super friendly and helpful. I've been back once already!

Amazing service from Simon he answered all my questions and gave great recommendations. Highly…read morerecommend will tell friends, and will return.

I dropped 200$ told I couldn't use the restroom quite curtly. I guess the customer service is…read moreoptional

I don't know anything about the merchandise in this shop, but i can tell you this:…read more--My husband is crazy happy with the Blazy Susan herb cutter they recommended i get for him. --The recommendations for gummies for me were spot on and i enjoyed myself. --My more experienced friend found the staff to be very knowledgeable about their products and was able to procure what she needed to have a relaxing vacation. --We were in the shop almost daily during our 10 day vacay and every customer who came in the shop during that time was a happy and satisfied customer. Leo and Cash are awesome and i'm glad to have met them. Look forward to seeing you guys next time!

Not open 24/7. Here at 1:40am on 12/1. No one is inside. We are leaving now. But it sucks that this…read morebusiness is lying to its customers

Great service and knowledge of cigars. I am a novice and they were quite helpful. I will def make…read moreanother visit

I'm sitting in the shop right now and decided to write a review. I was the only one here for the…read morefirst 2/3 of my sumatran toro 52x6, so I lit it up popped in my earbuds and listened to Conrad Herwigs album The Latin Side of Mingus. The cigar was smooth and delicious. The rollers were on the other side of the room rolling cigars. A few patrons were in and out and about 30 minutes into my cigar so more smokers joined me in the lounge. The smells and atmosphere was just so relaxing!

Employee was very nice and super helpful, answered all my questions, and gave great recommendationsread more

The good - they have a better selection than most other places…read more The bad - they are degenerate dirt bags who have no idea what they are selling, can't answer any questions, and will just out and out lie if they can't answer your question. These are powerful drugs they are selling and they can't answer any questions about any of them.

On November 14, 2025, at approximately 10:40 p.m., an employee at the Burnet location verbally…read morethreatened me after I attempted to assist another employee by handing them a cigar to scan. The individual who made the threat appeared to be the store manager, described as a white male approximately 6'2" with brown hair, a beard, and glasses. I have submitted a police report through iReportAustin.com.

Do not go here if you want to get ripped off…read more They are scamming people at the shop I hope the owner sees this and checks the cameras​​​​​

SUPER friendly and helpful guys! Usually stop by after work and it's always a great end to my day…read more They even remember me now (which I'm not sure if that's a good thing lol) and have yet to let me down with their recommendations. My favorite smoke shop in Austin currently! To the manager/owner: y'all NEED to give these guys a raise! Their customer service is above and beyond and I love it!

Was sold a fake foger vape, and when I brought it right back in they wouldn't give me a refund. I…read moreunderstand open box policy but if your product is a counterfeit, you shouldn't be selling it and should accept refunds. The employee tried to pass it off as real when I went it and I had to explain the website "verification" was fake. Would not recommend shopping here or at least be careful with which product you select.

Great atmosphere, friendly people. Love this place! Don't hesitate. There's some chairs outside too…read moreof the westerns good.

I walked in as ignorant about cigars as possible. Drew greeted me immediately and took control and…read morehelped me pick out the best options for my husband's Christmas present. I am ever so grateful. He has a great personality and made me feel very comfortable. Now I understand why my husband frequents this shop. Happy Holidays!

so I went and bought a bottle of lubricantI took the lube home, within an hour of it, laying on its…read moreside it emptied all over We were very upset. We called to see if there was a resolution to the purchase, which was $40 and they said there was many variables that were too involved within the hour and a half and they would do nothing for the defected bottle poor customer service will not be going there again lost a true customer customer service matters

Amazing customer service, everyone was so friendly!! Great glass selection at affordable prices.read more

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.