Amazing customer service by Jordan and Melanie. They completely made my daughter smile by…read moreexchanging defective shoes with no issues. How they handle was completely professional. Thank you for great customer service.

Love this store. The associates are always friendly, nice, helpful, and quick. I went there today…read moreand I had 3 to 4 employees ask me if I need assistance and helped me with no problem. They did not ask me if I need assistance in an intrusive way but in a more helpful and respectful manner. I go here to buy baby shoes as I work in a predominantly female driven field and we always have baby showers and love to buy baby converse or vans shoes. Their prices can be steep but fair. They were open today and required everyone to wear masks. Very clean and prompt with service.

This place is great. It is clean, located in a large parking lot with lots of parking, and always…read morehas some reasonable deals for food and some clothes. Shout out to Keylijah who showed excellent customer service: asking questions, checking on us, and called another Shoe Palace to hold shoes we were looking for.

Don't even go to this store. I went in today to buy some shoes for me and my son so was looking…read morearound. Ever since I walked in one of the girls that work there was being rude. I asked for a size for my son and for my self, when I tried the shoe on it was too big so I realized she gave me a man shoe size.. I asked her if she gave me a men shoe size and she said yes.... She proceeded to say she would get me the woman's shoe.. I don't know why she would do that I don't know why she assumed I was asking for a men size if it was only me and my son, my son is little so I don't know why she did that. It was obvious I was shopping for me and my son. I felt disappointed. I will not be shopping there anymore they need better people working there with a better attitude and customer service.

I've been shopping here as a trans woman since early in my transition when they were one of very…read morefew stores that I knew would have clothes for a woman my height (6'1"). The employees have always been incredibly kind to me, never making me feel out of place, and several of them remember my name when I go back, even if it's been a while. They're the biggest reason I keep going back. The store is well organized, fitting rooms are bright and have a large waiting area for a friend, with a big set of mirrors. They've got decent selection, and change out styles frequently. I love that they usually have a decent amount of clearance at this locations. For the main floor, I do feel like they might have too many categories of things, so not enough options in any one of those categories. For value: always check their website to see if it's cheaper there (it's frequently 40% off or more), and then if it is, price match it in store (which they are happy to do). Other than that, the clearance is usually some great deals, but the normal price on the tag feels high without a sale. Clothing generally holds up - I've got pieces from there that I've been wearing for years.

I had not shopped at Torrid in 4 years. I was prodded by ig advertisements, sales, and attractive…read morestyles via algorithms. Before I purchased online I wanted to ensure the clothing was true to size. So I made a visit. I was amazed at the attractive styles! First, allow me to commend Markie's excellent customer service. She thoroughly explained the current sales and online sales. I already had items in my online cart and she retrieved the ones that were still in the store. After Markie explained the sizing numbers I started shopping for more. Markie was pleasant, helpful, and patient. She epitomized the kind of customer service that consumers want. Thank you Markie for your assistance!

Yesenia helped me pick out an entire wardrobe, boots, jeans, and shirts. When I walked into the…read morestore, she was super helpful, super friendly, super knowledgeable, and had a taste for style. I felt so comfortable getting my first cowboy western attire. She was also very intelligent and personable. Love this store.

All I have to say is the manager Patty was great excellent in every way I definitely recommend this…read morestore!

I suppose this is quite a popular brand or shop, as there were other stores at Victoria Gardens…read morethat had Ariat goods in them but were not Ariat themselves, so if that's an indicator of how prolific they are in the style or population they appeal to then take it as you will. Really cool that they have a "cowboy hat bar" where they customize everything for you from the shape of the top, the color, accessories, the "belt", feathers, and much more. Lots of other "casual cowboy" themed goods, fashion apparel, and accessories. Not sure if that's what it's called, but from an outsider POV that's what it was giving. Shop is organized and clean and staff was friendly and welcomed us in. Everything is a bit pricey, but with how niche this fashion genre is (most in comparison to more common fashion) and the level of customizability and quality, I suppose it makes sense.

Super cool store. Great selection. Staff is friendly but to engaging when talking to customers. The…read moreclothing is great quality especially the jeans. I love the jeans. They carry Sendero here as well. Boot selection is good. I wish they had more round toes on display.

Great, very large selection of quality merchandise, including workout and casual shoes, sweats,…read moret-shirts, jackets, caps, water bottles, etc. Great prices, as most of the store is 50% off. Customer service is excellent, with friendly and welcoming employees. This is a huge store and is always very clean and fully stocked.

Here for back ro school shopping and draining my bank account ;(…read more Entire store is 50% off deal Found some great deals on shorts and workout gear. Shorts with the discount is now $15

Anne and the crew here are a class act. I came in here wearing jeans and a t-shirt, no makeup, and…read morenot looking particularly like their typical customer, but Anne and everyone in the store treated us like we walked in wearing Chanel and our platinum card was already on file. I wasn't looking for anything specific, in fact, we had never been in this particular store before and we were just killing time before a movie, but next time I'm in the market for a nice bag or shoes, I know where I'll go first. Anne gave us a rundown of the store, including Tory's philanthropic efforts, and I really appreciated hearing it. If you're interested in a particular leather or texture, ask them. They know. It was a nice visit and I wouldn't hesitate to come again.

Didn't think it could get any worse…read more Went in on 7/28/26 around 6:00 pm to buy flip flops. Wanted to buy 3 pairs, left with nothing bc of the older Asian lady that was working in the shoe & sunglasses section. She was rude, snotty and lacks all service skills. She shouldn't be allowed to work with the general public let alone represent the Tory Burch brand.

great staff!! but they are so understaffed and underpaid!! they all need a raise and need to hire…read moremore people!!!

Went into this location today to complete an exchange. When we first arrived we said hi to the…read moreclerk, and asked her how her day was going? She responded with "I wish I could clock out" we proceeded to inform her we needed to do an exchange for a bigger size and she responded with "if you can find it" we proceeded to look for what we were looking for. Unfortunately we were having no luck finding something we liked and when I went back to the register, the original clerk stared at me , until another clerk asked me "if I was ok? When the original clerk said the best she could do was give me store credit, that's when we proceeded to look for something else. I couldn't believe the service received this visit as this was NOT what not the service I received on my first visit. The exchange/return policy is small at the register which I originally didn't notice. Horrible customer service! I will not be shopping at this location again. Don't waste your time in this specific location. I would have rated a zero but unfortunately I had to put one star rating.