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Value Store It Self Storage

3.3 (6 reviews)
Open 9:00 am - 6:00 pm

Services - Value Store It Self Storage

Self storage

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4 months ago

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4 years ago

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4 years ago

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8 years ago

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5 years ago

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4 years ago

I would to apologize to the owner and management for any misunderstanding and would like to resolve any issues they have with me

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CubeSmart Self Storage

CubeSmart Self Storage

(20 reviews)

All of my stuff was destroyed in here by rodents. I have lost almost $5,000 worth of items. I have…read morereached out time and time again via phone calls and all that ever happens is the rep answers the phone says they are going to send a message and that is it. I never get a call back. I never get an email response. I left a review on google and someone asked me to send them and email which I did on March 26. I have not received a response regarding that. At this point I really and truly don't know what to do besides potentially seeking a law suit. I've been really trying to solve this amicably with no issues. It could be so simple. I am truly disgusted and I will NEVER use CubeSmart again.

Unit broken into with NO notification -- rats, feces, water damage, and still charged monthly…read morerent!! I am completely disgusted with my experience at this CubeSmart location and the extreme lack of professionalism shown by the local manager. Our storage unit was broken into in July 2025, yet we were never notified -- no phone call, no email, no text, nothing. I only discovered something was wrong when I attempted to access my unit in December 2025 and found that my personal lock had been removed and replaced with a CubeSmart lock. Because it was after hours, no one could assist me at that time. When I returned the next day, the local manager casually informed me that the unit had been broken into months earlier. When I asked why I was never told, I was told they "tried to call me." That is simply not true -- I have zero missed calls, voicemails, emails, or texts notifying me of a break-in or theft. What makes this even more frustrating is that CubeSmart had no issue contacting me in October to inform me that my credit card had expired and a payment did not go through -- yet still did not mention that my unit had been broken into. So you can reach me about payment, but not about theft of my belongings? When I was finally allowed access to the unit, the conditions were horrifying: *All valuables had been stolen *Rat feces and carcasses were throughout the unit *Rats had chewed through suitcases, bags, and clothing *Water damage and mold had destroyed everything remaining Despite all of this -- theft, pest infestation, and flooding -- CubeSmart continued charging me rent every single month while my belongings sat destroyed in an unsanitary and unsafe unit. The local manager was dismissive and rude and outright lied, and I was forced to escalate the issue to the General Manager, who ultimately confirmed that this situation was entirely CubeSmart's fault and there had been no attempt to contact me. This experience has been stressful, upsetting, and completely unacceptable. If you value your belongings or expect basic communication and accountability, I strongly recommend looking elsewhere for storage. Also, if you have similar issues with this particular CubeSmart - especially the unprofessional and rude manager - contact the General Manager as he has multiple complaints against her and action needs to be taken.

Value Store It Self Storage - selfstorage - Updated May 2026

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