Unit broken into with NO notification -- rats, feces, water damage, and still charged monthly rent!! I am completely disgusted with my experience at this CubeSmart location and the extreme lack of professionalism shown by the local manager. Our storage unit was broken into in July 2025, yet we were never notified -- no phone call, no email, no text, nothing. I only discovered something was wrong when I attempted to access my unit in December 2025 and found that my personal lock had been removed and replaced with a CubeSmart lock. Because it was after hours, no one could assist me at that time. When I returned the next day, the local manager casually informed me that the unit had been broken into months earlier. When I asked why I was never told, I was told they "tried to call me." That is simply not true -- I have zero missed calls, voicemails, emails, or texts notifying me of a break-in or theft. What makes this even more frustrating is that CubeSmart had no issue contacting me in October to inform me that my credit card had expired and a payment did not go through -- yet still did not mention that my unit had been broken into. So you can reach me about payment, but not about theft of my belongings? When I was finally allowed access to the unit, the conditions were horrifying: *All valuables had been stolen *Rat feces and carcasses were throughout the unit *Rats had chewed through suitcases, bags, and clothing *Water damage and mold had destroyed everything remaining Despite all of this -- theft, pest infestation, and flooding -- CubeSmart continued charging me rent every single month while my belongings sat destroyed in an unsanitary and unsafe unit. The local manager was dismissive and rude and outright lied, and I was forced to escalate the issue to the General Manager, who ultimately confirmed that this situation was entirely CubeSmart's fault and there had been no attempt to contact me. This experience has been stressful, upsetting, and completely unacceptable. If you value your belongings or expect basic communication and accountability, I strongly recommend looking elsewhere for storage. Also, if you have similar issues with this particular CubeSmart - especially the unprofessional and rude manager - contact the General Manager as he has multiple complaints against her and action needs to be taken. read more

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All of my stuff was destroyed in here by rodents. I have lost almost $5,000 worth of items. I have reached out time and time again via phone calls and all that ever happens is the rep answers the phone says they are going to send a message and that is it. I never get a call back. I never get an email response. I left a review on google and someone asked me to send them and email which I did on March 26. I have not received a response regarding that. At this point I really and truly don't know what to do besides potentially seeking a law suit. I've been really trying to solve this amicably with no issues. It could be so simple. I am truly disgusted and I will NEVER use CubeSmart again. read more

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I wish I could give this place a negative rating. I have been here over 5 years and it has completely gone down the shitter. I watched it slowly happen and should have known to leave sooner.... The rates go up yet quality of service and people They employ goes Down. Nakia has to be one the worst customer service individuals I have ever come across. She needs to not deal with any humans that hve concerns or complaints bc she just isn't capable. She is the main reason I have chosen to leave- if she had spoken with any sort of concern or care to fix the issues I would be staying and I hope the owner makes better decisions going forward when he hires. Rats roaches completely districted several of my unit at this point and I let it go bc the staff was so great and helped me move units. Not this time. DEI at its worst now read more

Rude rude rude. 3 employees are getting paid to sit there and do nothing at the moment. The bathroom is gross.... Prices increased so significantly yet no improvements of the property.... They no longer have 2 gated security and I drove right in after another person opened the gate. I did not sign an agreement that allowed this and I plan to take legal action... I had been harassed and followed around to donate stuff constantly before when I was moving 3 separate units into one... Nakia is the woman who spoke to me today with absolutely no professionalism and deserves to be fired and never work in a customer service oriented position again.... Shame shame shame she could give a F about CubeSmart and if I stay here which is why I am leaving after 5 years... read more

CubeSmart Self Storage - One gate-I drove in after this person exited. Next gate has no guard or keypad - Self Storage Near Me - Dania Beach, Florida

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RAT INFESTATION. Disgusting. Your valuables will be destroyed. Worse than originally posted. Water damage. Everything destroyed by water and rat poop and pee read more

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DO NOT USE. They will steal your items and then be indifferent to it. A Food Cart was stolen from their lot and they do not want to help. This was an inside job. If you value your items find another place. They are truly horrible people. read more

Very unnecessary no good service from first day I had signed up there has been nothing but lies and high fees . The worker specifically TAKIA with the dreads is very rude and always have bad energy literally and she is used to being rude ! The conditions are bad inside and did I mention the crazy fees I get it were adults but to charge and arm a leg for one day late is preposterous !!!! Please go to the next cubesmart or just another storage company because this specific store is drama and unsatisfying . read more

I've been a client for several years and was generally happy except for the ever increasing prices. In the past few months they have had a serious rat infestation. They brought in a new exterminator and are poisoning the rats. Certain parts of the building smell of dead animal and the smell permeates anything you have in your unit., not including any damage done by rats chewing on your items. Management has been less than cooperative in claiming responsibility. I used to like this place, can not suggest them to anyone any longer. read more

I have moved into the storage unit at Dania Beach CubeSmart for about 2 months and ever since I've been there there have been roaches I'm not giving it any stars because I am so distraught about this read more

The whole team managing at Cube Smart at 2010, NE 7th Ave is exceptionally among the best. Always helpful with a smile. I have been with Cube Smart for 7 years now and I am glad to be renting from Cube Smart. Thank you. Paul Singh, Unit 2191-2193 read more

This location is very well managed. Kept clean, well lit, carts usually available at all doors. The staff is helpful and friendly and very quick to respond to requests. They made the move in/out process a breeze. read more

I needed a clean, climate controlled facility and I found them close enough to be a good location right behind the Ft. Lauderdale airport, in an area that seems like Area 51 :) They are friendly too and helpful in every way, from recommending tips through email to facilitating moving with recommendations. I have been with them for 3 years now and counting. Also they have the best deals in town. read more

What a great place to store things. I had to leave town for a few months to take care of my dads estate. I was able to leave my car there and know it was safe and I also rented a large cube space for my things until I returned. The staff was very friendly and the little cute blonde was very helpful and I like that she spoke English and Spanish because my English is not perfect.. I will always use Cubesmart in Dania beach in Florida off of 7th ave read more

The staff at this location go above and beyond in terms of customer service. It's worth considering using them even if it's a bit out of your way. I also like the convenience of ramp access to the storage unit. Even second floor units don't require the use of stairs or an elevator. Bottom line: I would 100% recommend them to my friends and family for long or short term storage. read more

I looked around for a clean close and safe facility this is as good as it gets. Great staff love Stephanie she was better than terrific. Thank you. Sandy. Namaste' read more

Been storing here for over a year, it's nothing special from any other storage place just customer service is amazing. Stephanie helped me out on a few occasions and was able to get me a better rate than the 3 other places I went to beforehand read more

The location is convenient, clean, secure, and the staff is great. From the very first call they were helpful and friendly... The process couldn't have been easier -thank you read more

Monkeys ate my jetski! Be warned! There is a colony of monkeys that reside at this CubeSmart location! http://bit.ly/1fzLJp9 The monkeys tore open my jetski cover and chewed on various components as well as burying into my seat and removing the foam etc. The damage is over $1000 and I can see the same tears in my neighbors covers so they will be in for a surprise(see uploaded images). Be warned! I contacted the manager onsite and was told it is my issue to resolve with my insurance. I contacted my insurance company "SkiSafe" a GEICO affiliate and was told they do not insure against animal damage and they do not sell a rider for animal damage. You may think you are insured but it is most likely you are not and at this time I am unaware of how you can protect your assets. FULL DISCLOSURE: I have given CubeSmart ample opportunity to respond to my damages and provide some explanation for their plans moving forward and how they will warn or protect their consumers from undergoing this type of damage and financial hardship while storing assets at this location. read more

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Staff was very helpful and provided great customer service. I would recommend this place to any one looking for a storage.

The staff was very respectful. Mr J Cruz was very helpful and kind. The facility is well maintained ..