Front office is most helpful when there are any access issues. Great daily hours for access to you storage area

Excellent service by Keshauna!! She went above and beyond to help us select a unit and get the contract done. I had checked around and they were the least expensive and the facility is clean with good security. read more

Excellent service! I've had my things here for three years and never had a concern. It was a great price too!

Great customer service from Yami at store on 91 st. And nw 7 ave.. Claudy read more

I paid on time for almost 3 years plus $40 a month extra for insurance and then while I was away they let a bird fly into my supposedly secured storage unit and it died. Then the rats came and peed and pooped everywhere and made about $2,300 worth of damage. I spent 12 hours putting together the report and looking for receipts and taking pictures and filling out forms, only for them to offer me $500 because that's the maximum for rat poop. And it took me 28 days to return the paperwork and it took them almost 4 months to write me back! now I could understand if I illegally left food in my unit and that's why the rats came. But that's not what happened! It was their fault that the bird died and turned into rat food. They are negligent. I wrote back and explained that I was not responsible for killing the bird and allowing it in my unit while I was out of the country. that they were responsible for securing my unit and that they were negligent and I suffered damage because of their negligence. They said that's too bad , that's the fine print in the insurance. We only will give you $500. Happy holidays. I'm never going to use them again. I recommend you don't either. read more

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really pleased with the customer service here!! burt was kind and considerate, prompt and helpful. not common to find good customer service at a storage unit space!! read more

It smells so friking bad in there like if it's a garbage facility! I'm not surprised if there's animals living inside or dead! Flys and roaches came out of our unit read more

I am more than happy to refer Value store it self storage because of the exceptional experience Yeily Cuellar provided for me. She made it easy as 123 read more

DON'T Rent a unit here. Every 3 months they raise your rent a couple of dollars hoping you won't notice. They don't even give you notice or even a letter. Zero customer service, the local branch blames it on "corporate policy". Started at $75 last year ended at $110. Moving out. read more

I should have paid attention to the other reviewer who warns of BAIT AND SWITCH! They get you in with a price that they say won't change for at least a year and then WITHOUT notice, they start jacking up the price. Taking my business elsewhere, don't give them yours!!! read more

This storage is the worst storage ever.. First time moving in there people will take ur thing ,, there r ppl living in the storage units ,, there's no number to makes complaints and they don't work with u at all. I will never suggest no one move there things in the this storage. read more

Do not rent a uhaul from this place. They did not provide me the equipment I paid for. Then had to the nerve to charge me more than what was quoted. A rental that should have cost me no more than $60. Ended up costing me over $112. I disputed the extra charge. To only get a $10 credit. Use a credit card so you can dispute their charges. read more

My welcome was excellent I reserved my space and it was ready when I got there the paperwork went fast and I was able to move in right away

The first thing that catched my eye was how clean this place was, the good customer service made it easy to get my things in. When i had other questions it was easy to contact the manager chris which answered all of my questions, i feel satisfied with the attention from the staff and manager. I think that the prices are affordable and fair compared to other places. Great place!!! read more

The staff was very pleasant and helpful. It was a pleasure doing business with them. It's not often you meet people like Marie and Yelip.

The staff there was so helpful. I walked in, did the paperwork and started putting stuff in my locker within 20 minutes. I am a very big fan of customer service, awesome jog to Howard. He keeps this place clean. Go in and ask for him, he knows his facility and his computer. It's nice to see someone care about customer service. read more

DON'T DO IT!! TAKE YOUR BUSINESS ELSEWHERE! They started adding a fee of $10.60/month to my credit card bill without any notice and without my authorization. Shady. Shady. Shady. When I discovered the charges after several months, they acknowledged it was for "insurance" that I didn't request or require. They agreed to refund the money, but I never saw a dime. Now I'm going through my credit card company to get satisfaction. Save yourself the aggravation. Go someplace else, where customers are treated better. (They also raised my rent within just a few months of moving my stuff in...) read more

This Warehouse is the cleanest, Best organizad and very good security System which IS Easy to use. Great people out front to work with too.

Very Clean and well maintained. They have some of the best competitive rates out there, I live in Hollywood FL, and yet I store with them in Fort Lauderdale. Thanks Guys, Cleaniliness is always a priority of mine, and you guys excel in that. read more