I grew up in New Jersey in a house with a full basement and attic that made storage felt endless…read more Then I moved to Florida, where storage space is practically nonexistent. I quickly realized that many people rely on storage companies for everything from holiday decorations and inherited furniture to all the things they simply cannot part with. That is where Public Storage comes in. It is the largest self-storage provider in the world. Fun fact: the very first Public Storage opened in El Cajon, California, in 1972, and its first customer was an STP Motor Oil distributor who needed a place to store cans out of his driveway. You probably recognize the company by its signature orange doors, intentionally designed to catch the attention of highway drivers. Today, Public Storage operates more than 5,000 facilities nationwide, with a few policies renters quickly learn. For example, they do not prorate monthly rent, so it is best to move out before your billing date. Like many storage companies, they attract customers with impressive move-in specials. But once your belongings are settled in and the convenience sets in, the monthly rates can rise dramatically. To be fair, they are upfront about the pricing structure, but realistically, no one moves into storage unit for only a month. We ended up at the Oakland Park Public Storage when we had to quickly liquidate a large business and needed space to sort, organize, and store inventory. At one point, we rented multiple units across different cities, but now we are down to a single unit here. Security is decent, with two gated entrances before you can access the property. Once inside, the place feels enormous. The facility stretches alongside the train tracks, so the sound of freight trains rushing by become part of the background noise. Along with household belongings, people store boats, trailers, and work trucks. At night the environment feels less safe. There are often sketchy people lingering around the property. I never feel comfortable leaving the car unlocked or unattended. Vehicles occasionally slow down as if sizing up both you and your belongings. I never saw anyone living inside a unit, but some unhoused people use the facility to store what they own. One elderly man regularly sorts through his possessions in the late afternoon before heading back out on foot for the night. Most interactions with Public Storage happen online these days, but the one time I went into the office, the employees were surprisingly kind. They even gave me an ice pack from the first aid kit when I needed one. There is also a large RaceTrac gas station directly across the street, which makes it convenient to grab drinks, snacks, or fuel while loading and unloading. If you need extra space, Public Storage will do the job. Like most storage facilities, it is equal parts convenience, necessity, and the emotional challenge of figuring out what to hold onto.

I am extremely disappointed with Public Storage's customer service. Since March 29, I have been…read moretrying to merge two accounts and have gotten nowhere. I have made multiple trips to the local office, only to be told they couldn't help. I then called corporate, waited on hold, and was told that the local office had to complete the merge--exactly the opposite of what the office had been telling me. For over two months, I have been stuck in a cycle of being passed back and forth between the office and corporate with no resolution. No one seems willing or able to take ownership of the issue. To be fair, the lady at the local office was very nice when I spoke with her on the phone. However, being friendly does not solve the problem. I still have to use two separate logins just to manage and view my two storage units, which is completely unnecessary and a waste of time. In 2026, there is no reason customers should have to deal with something this basic. Public Storage needs to come out of the dark ages and modernize its systems. To make matters worse, Public Storage has raised my rates three times within a single year. Paying more while receiving this level of customer service and outdated technology is unacceptable. At this point, I will be moving both of my storage units to another company. I will be actively looking at other storage providers within the next month. I expect better communication, accountability, and customer service from a company of this size.

Although the review I have read kind of scare me with the price increase, I am hoping that will not…read morebe my experience but I will update it , should it change. I had the pleasure of being assisted by Gina for my move in. She was informative , professional, kind and efficient. I appreciated how thorough she was in providing all the necessary information yet didn't feel scripted. The unit was clean, keys and lock ready and everything just went very smooth. Only thing is the door in the front was a little wonky but my overall experience was great.

This place is horrible! I rented a unit here to temporarily store my stuff between moves. When I…read morewent to my storage unit, the whole floor smelled like mothballs and there were several moths flying around. Every time I go there, I see moths and I have a very expensive couch that I'm storing there and I am really worried about it getting infested with moths. The last two times I went the elevators were not working and one elevator could not take me to my floor. Had there not been someone on the premises that I eventually found, I would not have gotten up to my unit. She said there was a work order for the elevator. But two days later when I came again, the other elevator was out of service and the worker said that she put a work order in. This is a huge facility with only two elevators. If one ejector is not working, that's a problem. On top of that, there a wet e no carts available. The worker said there should be 4 carts. First of all, there should be way more than 4 carts available for such a large facility. Second, she said people take the carts and put them in their storage units. Really?! Well if you know people are doing this, why don't you require customers to give their ID to get a cart and then when they return the cart, they get their ID back? Why don't they have a system in place to prevent customers from stealing carts and putting them in their units? Why do customers feel the need to steal carts? If there were enough carts, there would be no need to hoard them. The topping on the cake was seeing empty junk food wrappers and cans of soda in the elevator. Perfect breeding ground for rats and roaches! This place sucks!

A club I belong to recently started using this storage facility to store our signs & supplies…read more It is about a mile away from the storage unit we were previously renting and it is such an improvement! There are dozens of units in a multi level building. The lights are on sensors in the hallways so they automatically go on when you enter the particular hallway. The price is much better! We are going to save a few $100 compared to a similar storage unit in Plantation. They have lots of parking available & there is easy access through a main front door. (No need for an electronic gate that takes forever!) The facility is well maintained and it is conveniently located off of Pine Island & Cleary Blvd. They have elevators & flatbeds available so it is easy to transport bulky items. It has been a godsend for us so we're hoping it will work out for years to come.

Excellent service, clean and well lit space. Naythan was very helpful. I highly recommend this…read morebusiness.

Jerome was very helpful and informative in assisting me with securing the perfect unit. The staff…read moreis very friendly, respectful, and efficient. I also appreciate that the unit was very clean and easy to access.

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

Wendy & Joyce are great! They are professional, very informative and helpful…read more This location is very clean. I highly recommend storing here! Thank you girls for all your help!

Always 2 dollys by my elevator for easy access to my unit. Areas are clean and organized. Mike and…read moreWendy up front go the extra mile to help if needed! 5 stars

The guys here are great. Tell them what you want to store and they will tell you what size you…read moreneed. I didn't think I needed the size they told me. But everything fit perfectly. The facility is clean and well maintained.

Originally got the storage to store a car during Hurricane Maria. Once we arrived, the key given…read moredid not work on the lock. The guy there stored the car somewhere else until we could get it resolved. We were on our way to Orlando that day trying to get away from the Hurricane. We received a call a few hours later that the car was safe and in the storage. Paid for one month and received the other month free. Used it for the month of October (free month) and a few extra days in November. 5 days in November cost as much as a half a month. Not happy about that but, they were able to accommodate us.

After searching for months for the combination of the right storage facility with the perfect…read morecustomer service I came across US Storage Centers and from the first phone call until now I've been amazed. Professional, Extremely respectful with my time and the facility was clean and neat both inside the office and units. I look forward to a long standing storage relationship with this company and recommend them if you are looking for a storage unit as well.

Stay away from this place. Rates increase 100% in less than 6 months . 5x5 unit went from $47 to…read more$102 in less than 6 months !!!!

I have been using storage units for over 30 years and by far the best ever has been with Lori and…read morethe team at Morningstar Storage in Fat Village. I feel safe going to my unit starting with secure parking, well lit hallways and clean units. Lori goes out of her way to match you with right size and price unit. She always remembers who you are and ready with friendly greeting and smile. Building is kept up inside and out , it is a pleasure to store there. Highly recommend!!

I have been using Morningstar in Fort Lauderdale for a couple of years…read more Lori, the manger, made my move from a competing locker on Sunrise very easy and is great to work with. Highly recommend the place and her service. The place is spotless as well.