Awful! My items got INFESTED with roaches. The storage facility SOLD my items without me even knowing. Yes every single thing is now gone. They make you sign so quick you dont even know what you are signing for. Please know you are valuing your goods at only $5,000!!!!!!!!!!!! My TV alone was close to that. I am now out over $25,000 worth of stuff. All my personal information is now out there too. I work in this industry. Had my items not been infested while being stored there I could have brought them to my place and stored for FREE. When I tried to do this I opened my unit and 100s of roaches all over the place!!!! My items came from an apartment on Los Olas that was $2500/month. We had ZERO bugs! I am not even sure what to say. I've hired an attorney since this place wanted to sell my stuff instead of fix the problem! read more

Good service - friendly and very helpful. Clean facility and safe. Good value and convenient hours, both for the office and for the storage units themselves. read more

While it's extremely rare for me to write an on-line review of any kind for any business (positive or negative), having booked a storage unit and moving truck just today at CubeSmart, it was time. Never have I received such impeccable and timely service from ANY company like I did today! Mr. Michael Diez, General Manager at the 901 NW 1st Street location in Ft. Lauderdale, would be a highly sought-after trainer for any company looking to improve its customer service standards. In fact, I currently have another storage unit at a competitor facility and look forward to moving those possessions to CubeSmart in the days to come. Get this...the rental rates and free use of a rental truck were "off the charts"! So moving forward, you can bet I will cheerfully be "walking promotion" for CubeSmart! I congratulate Mr. Diez and CubeSmart for working hard to earn such a glowing and sincere review from me. It's so refreshing to find a company that does not use deceptive customer service marketing slogans to make their money. In conclusion, take it from me and experience for yourself...if you are in the market for a clean, convenient and secured storage company, let CubeSmart show you how they will truly appreciate your business, as well. read more

I've rented 2 units from this CubeSmart facility. It is absolutely wonderful. Derrick Eugene is one of the most helpful, polite individuals I have ever dealt with in any customer service experience. I had many requests, all of which he helped accommodate with a smile. The impeccable service made me feel like I was at a 5 star hotel, not a storage facility. I would highly recommend them to anyone. read more

For most of us grown up the day starts as early as 7 am. For others 8 and some even 9. But to wait till 9:30 for a storage place to open is unacceptable. So we lose half the morning waiting for this place to open and do the paperwork. What are we supposed to do bring our items in the next day if we want to get the job finished by noon? read more

I was notified by the manager Derek that they had my recently deceased husband's and my own personal items in storage. I had no clue he had rented these units. I was told all fees would be waived for almost a month before being told that they would not. I received a call from Derek last week stating he had the fees waived but he only gave me ONE day to remove 2 units full of items. I am a brain cancer patient, my husband was retired military and I feel as though myself and my husband was treating very unfairly. I was mislead from day one about this issue, now items will be auctioned, including his military uniforms and antiques from both families. What a way to celebrate the sick and those that served and protected. read more

In only a little over a year our rate has increased 3 times to over $30 more per month than when we originally leased the unit. The first one was just a flat out rate increase. Next was mandatory insurance on our unit, when this was originally an optional fee. The last one I didn't even want to hear about, I just told my partner I was done and she could handle them. The best part is we didn't even get a courtesy call, letter, email...nothing. Just noticed the bill was higher when we went to pay it and was only offered and explanation when I confronted them directly. We also went through a tough few months when I lost my job and we were a few weeks late paying for the unit. Not only did staff talk to us like we disgusted them but refused to let me speak to any type of manager. I had to call and track down someone myself. When our bill was one week over due I called and spoke to a gentleman who identified himself as "Frank". I told him to just please note on our account that I would be in to pay the bill in TWO DAYS when I finally got my first check for my new job. We still received at least two calls a day from different employees asking when it would be paid, yet everyone one of them aknowleged that yes, they did see that note from when I had called in. I was also told that no one by the name of "Frank" even works there. So apparently they give out whatever name they feel like using that day. Now I have gone through hard times so I don't judge people for being homeless but it is very frustrating when every time you visit your storage, you're harassed by the people loitering INSIDE the gate. Apparently they have units there so they are allowed to just pan handle outside the front doors all day. Just an over-all bad experience made worse by nasty employees during an already difficult time in our lives. Store you things ANYWHERE ELSE! read more