Been with this business for a few years. Maria who I always interact with is excellent and does…read morekeep an eye on everything. She is also very personable and friendly. The unit I had was indoors (10x15) with A/C and never had an issue. The place is spotless inside. This is my last month with them. It's the price. 350.00 a month and it had shot up I think from 270.00 which is a huge increase. if you are an LLC that can recoup the storage as a business expense than I highly recommend them. My sideline is a hobby and I have been told I cannot deduct the cost. So I am out.

Fell for the old bait-and-switch. I was quoted $29, but paid $75 by the time I left. I was also…read moretold it would be $35 a month, but that became $55. Complete con artists. Unfortunately, I was stuck and had to use them temporarily. Now I'm desperately looking for another place that won't con me as badly as these guys did. Don't believe anything you see online or any quote they give you. Be prepared to haggle when you get there, because what they tell you beforehand is not what you'll actually pay.

I grew up in New Jersey in a house with a full basement and attic that made storage felt endless…read more Then I moved to Florida, where storage space is practically nonexistent. I quickly realized that many people rely on storage companies for everything from holiday decorations and inherited furniture to all the things they simply cannot part with. That is where Public Storage comes in. It is the largest self-storage provider in the world. Fun fact: the very first Public Storage opened in El Cajon, California, in 1972, and its first customer was an STP Motor Oil distributor who needed a place to store cans out of his driveway. You probably recognize the company by its signature orange doors, intentionally designed to catch the attention of highway drivers. Today, Public Storage operates more than 5,000 facilities nationwide, with a few policies renters quickly learn. For example, they do not prorate monthly rent, so it is best to move out before your billing date. Like many storage companies, they attract customers with impressive move-in specials. But once your belongings are settled in and the convenience sets in, the monthly rates can rise dramatically. To be fair, they are upfront about the pricing structure, but realistically, no one moves into storage unit for only a month. We ended up at the Oakland Park Public Storage when we had to quickly liquidate a large business and needed space to sort, organize, and store inventory. At one point, we rented multiple units across different cities, but now we are down to a single unit here. Security is decent, with two gated entrances before you can access the property. Once inside, the place feels enormous. The facility stretches alongside the train tracks, so the sound of freight trains rushing by become part of the background noise. Along with household belongings, people store boats, trailers, and work trucks. At night the environment feels less safe. There are often sketchy people lingering around the property. I never feel comfortable leaving the car unlocked or unattended. Vehicles occasionally slow down as if sizing up both you and your belongings. I never saw anyone living inside a unit, but some unhoused people use the facility to store what they own. One elderly man regularly sorts through his possessions in the late afternoon before heading back out on foot for the night. Most interactions with Public Storage happen online these days, but the one time I went into the office, the employees were surprisingly kind. They even gave me an ice pack from the first aid kit when I needed one. There is also a large RaceTrac gas station directly across the street, which makes it convenient to grab drinks, snacks, or fuel while loading and unloading. If you need extra space, Public Storage will do the job. Like most storage facilities, it is equal parts convenience, necessity, and the emotional challenge of figuring out what to hold onto.

I am extremely disappointed with Public Storage's customer service. Since March 29, I have been…read moretrying to merge two accounts and have gotten nowhere. I have made multiple trips to the local office, only to be told they couldn't help. I then called corporate, waited on hold, and was told that the local office had to complete the merge--exactly the opposite of what the office had been telling me. For over two months, I have been stuck in a cycle of being passed back and forth between the office and corporate with no resolution. No one seems willing or able to take ownership of the issue. To be fair, the lady at the local office was very nice when I spoke with her on the phone. However, being friendly does not solve the problem. I still have to use two separate logins just to manage and view my two storage units, which is completely unnecessary and a waste of time. In 2026, there is no reason customers should have to deal with something this basic. Public Storage needs to come out of the dark ages and modernize its systems. To make matters worse, Public Storage has raised my rates three times within a single year. Paying more while receiving this level of customer service and outdated technology is unacceptable. At this point, I will be moving both of my storage units to another company. I will be actively looking at other storage providers within the next month. I expect better communication, accountability, and customer service from a company of this size.

Place is clean, secure, and i feel like my items are safe here. Only issue i have with this place…read moreis that the prices are continuously increasing. Every 6 months theirs a price increase. I can't wait to get my stuff out of here soon because the price is getting out of hand!

Clean facility. However, be aware that the introductory price in my experience has only been valid…read morefor 3 months. Afterwards, the price goes up substantially. In some cases up to 50% of the original monthly lease price. There is no mention at the time of the lease signing how long the introductory price will last or what the increase will be when the introductory price expires. Very shady and deceptive business practice. They really should have an option for a yearly lease with a fixed monthly rate instead of just a month-to-month lease. The month-to-month lease just gives them an excuse to raise the rate at any time for any amount. Besides the pricing issue, there also is a problem with what clearly are people who are using their storage unit as a form of residence. I see individuals walk up with no car, nothing in their hand except for a bag of food from a local food store and then leave a short time later with nothing in hand and again leave by walking away with no car.

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

I have used this facility twice. Very clean, easy access, staff are there to help and after hours…read moreaccess was easy. When you first move in, rates are great but as others stated they raise the rates a lot. I started with my unit under $200 per month, one of the bigger units which wasn't bad for the size, within 6 months the rate changed and I started paying more than $300.. couldn't keep up with it and eventually my unit got auctioned off, and I lost every thing, including important documents .. When considering using this company, keep in mind that the rates WILL change and rapidly, that's how they make their money. .

Rates increase every 6 months, which makes it very hard to rely on this place long term. As a…read morebusiness, you need predictable monthly costs, and that's just not possible here. There haven't been any noticeable improvements to justify the increases. It feels like pricing changes without much consideration for existing customers. Would not recommend if you're looking for stability.

I came here to get a storage unit and the two women the the front were so helpful and nice. They…read moretook care of me right away and got me moved in less than 10 mins. I would recommend this place to anyone

I like the storage facility . The staff is very nice . What I did not like is over paying because I…read moream a long time customer . You should take care of your customers not hike up the rates .

I was at the8500 W McNab Rd North Lauderdale, FL 33068…read moreLocation earlier today and the service was super fast and awesome thanks to Brian. Two thumbs up. Would definitely recommend to friends and family.

Stay away from this place. Rates increase 100% in less than 6 months . 5x5 unit went from $47 to…read more$102 in less than 6 months !!!!

After searching for months for the combination of the right storage facility with the perfect…read morecustomer service I came across US Storage Centers and from the first phone call until now I've been amazed. Professional, Extremely respectful with my time and the facility was clean and neat both inside the office and units. I look forward to a long standing storage relationship with this company and recommend them if you are looking for a storage unit as well.