I grew up in New Jersey in a house with a full basement and attic that made storage felt endless…read more Then I moved to Florida, where storage space is practically nonexistent. I quickly realized that many people rely on storage companies for everything from holiday decorations and inherited furniture to all the things they simply cannot part with. That is where Public Storage comes in. It is the largest self-storage provider in the world. Fun fact: the very first Public Storage opened in El Cajon, California, in 1972, and its first customer was an STP Motor Oil distributor who needed a place to store cans out of his driveway. You probably recognize the company by its signature orange doors, intentionally designed to catch the attention of highway drivers. Today, Public Storage operates more than 5,000 facilities nationwide, with a few policies renters quickly learn. For example, they do not prorate monthly rent, so it is best to move out before your billing date. Like many storage companies, they attract customers with impressive move-in specials. But once your belongings are settled in and the convenience sets in, the monthly rates can rise dramatically. To be fair, they are upfront about the pricing structure, but realistically, no one moves into storage unit for only a month. We ended up at the Oakland Park Public Storage when we had to quickly liquidate a large business and needed space to sort, organize, and store inventory. At one point, we rented multiple units across different cities, but now we are down to a single unit here. Security is decent, with two gated entrances before you can access the property. Once inside, the place feels enormous. The facility stretches alongside the train tracks, so the sound of freight trains rushing by become part of the background noise. Along with household belongings, people store boats, trailers, and work trucks. At night the environment feels less safe. There are often sketchy people lingering around the property. I never feel comfortable leaving the car unlocked or unattended. Vehicles occasionally slow down as if sizing up both you and your belongings. I never saw anyone living inside a unit, but some unhoused people use the facility to store what they own. One elderly man regularly sorts through his possessions in the late afternoon before heading back out on foot for the night. Most interactions with Public Storage happen online these days, but the one time I went into the office, the employees were surprisingly kind. They even gave me an ice pack from the first aid kit when I needed one. There is also a large RaceTrac gas station directly across the street, which makes it convenient to grab drinks, snacks, or fuel while loading and unloading. If you need extra space, Public Storage will do the job. Like most storage facilities, it is equal parts convenience, necessity, and the emotional challenge of figuring out what to hold onto.

I am extremely disappointed with Public Storage's customer service. Since March 29, I have been…read moretrying to merge two accounts and have gotten nowhere. I have made multiple trips to the local office, only to be told they couldn't help. I then called corporate, waited on hold, and was told that the local office had to complete the merge--exactly the opposite of what the office had been telling me. For over two months, I have been stuck in a cycle of being passed back and forth between the office and corporate with no resolution. No one seems willing or able to take ownership of the issue. To be fair, the lady at the local office was very nice when I spoke with her on the phone. However, being friendly does not solve the problem. I still have to use two separate logins just to manage and view my two storage units, which is completely unnecessary and a waste of time. In 2026, there is no reason customers should have to deal with something this basic. Public Storage needs to come out of the dark ages and modernize its systems. To make matters worse, Public Storage has raised my rates three times within a single year. Paying more while receiving this level of customer service and outdated technology is unacceptable. At this point, I will be moving both of my storage units to another company. I will be actively looking at other storage providers within the next month. I expect better communication, accountability, and customer service from a company of this size.

Originally got the storage to store a car during Hurricane Maria. Once we arrived, the key given…read moredid not work on the lock. The guy there stored the car somewhere else until we could get it resolved. We were on our way to Orlando that day trying to get away from the Hurricane. We received a call a few hours later that the car was safe and in the storage. Paid for one month and received the other month free. Used it for the month of October (free month) and a few extra days in November. 5 days in November cost as much as a half a month. Not happy about that but, they were able to accommodate us.

The guys here are great. Tell them what you want to store and they will tell you what size you…read moreneed. I didn't think I needed the size they told me. But everything fit perfectly. The facility is clean and well maintained.

Excellent service, clean and well lit space. Naythan was very helpful. I highly recommend this…read morebusiness.

Horrible service. Blocked unit almost every time Got…read morecharged $334 for one extra day I've overstayed They said its business Getting charged $334 for one day plus a $20 late fee it's insane I will never come back here again And there is no one in charge, no one to talk to, I think they wanted to keep my things thinking I was not going to pay the $334 that they extort it from me

Terrible experience This place was cheaper than crystal lake so we tried them out . It was all…read moresmiles and hand shakes at first . Bad idea . Got 2 flat tires in the lot . I didn't even mention it. Tires were on my replace list regardless of the flats . It's always filthy dirty because of the body shops and trucks . The guy Carlos is so rude and lazy he Cursed me out and told me it was impossible to pick up my trailer because he had moved it between other trailers . Sorry you have to do your job and move it guy. I pay for this service . I will never return . You really do get what you pay for . Do not walk you run from this place ! I wish I could give them an ever lower rating than this .

Odd....I was not going to write until I read this last review...been here for a year...have a class…read moreA RV....place is very good... 24 hour access...free ice....can dump RV as well....great sites and very easy access....I have never had an issue....think of it...it's a storage place....

Always 2 dollys by my elevator for easy access to my unit. Areas are clean and organized. Mike and…read moreWendy up front go the extra mile to help if needed! 5 stars

Can they have more dolly's available to transport belongings. Only 3 in the whole place.read more

I highly recommend this location. I stopped by yesterday to get some general information to rent…read moreout a storage unit. Curtisha went above and beyond and helped me find what I was looking for. If you're looking for a Location to be upfront and great service, I would highly encourage you stop by here.

This storage facility is very clean and cool inside. Alicia…read morewas extremely helpful and friendly. I highly recommend McNab Self Storage.

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

I have used this facility twice. Very clean, easy access, staff are there to help and after hours…read moreaccess was easy. When you first move in, rates are great but as others stated they raise the rates a lot. I started with my unit under $200 per month, one of the bigger units which wasn't bad for the size, within 6 months the rate changed and I started paying more than $300.. couldn't keep up with it and eventually my unit got auctioned off, and I lost every thing, including important documents .. When considering using this company, keep in mind that the rates WILL change and rapidly, that's how they make their money. .

I like the storage facility . The staff is very nice . What I did not like is over paying because I…read moream a long time customer . You should take care of your customers not hike up the rates .

I was at the8500 W McNab Rd North Lauderdale, FL 33068…read moreLocation earlier today and the service was super fast and awesome thanks to Brian. Two thumbs up. Would definitely recommend to friends and family.