If there were a rating that was LESS than one star, this would be it! My sister booked these people for a move from MA to GA. The quote listed deposited could be made by credit card, which is what we had. The moving company they used was FIRST UNION MOVERS, in NC. Upon arrival, which was over FIVE HOURS LATE, the driver told us "Cash Only"!!! We had to call the main office and argue what was clearly printed on the quote and contract. They finally took the card. The quote she was given changed after truck was loaded, saying we took more room that expected. When we looked at the packed truck it was packed very loose and messy. We asked to see the list of what was on the truck, they listed four couches instead of two. We flew to GA and had a hotel for the night and were to meet them that night at the new house. The calls started in the morning about form of payment for the balance. EIGHT calls asking the same question about form of payment. These people only want cash! They then said, they need an additional FOUR DAYS for delivery. Again, on the phone with the office. They finally showed up the next day at 8pm. I'm sure my new neighbors were real pleased with me about that. Then the damage became evident... four pieces of furniture completely broken, leather chairs gouged, a new piece of furniture still in the box completely shredded and scratched, a box of glasses dropped. This list goes on. Pictures were taken and promises of insurance forms coming in them email were made, never to be received. Future calls were ignored until the lines were literally disconnected!
This move was a complete nightmare because of these two companies. read more
