We just bought our brand new SUV here and thought it was just a wonderful experience. Everyone was nice and welcoming. We didn't feel the salesman was pressuring me to buy. We also met the owner whom it's nice to know, shares the same values as us. They have a customer for life. read more

I was a customer of Valley Buick GMC for 10 years where I purchased and then continued to service my vehicle and was pleased with the service department. Carl Thorsett is great! Awesome customer service. My negative review is due to the used sale dept. I got my oil changed and mentioned I was going to sell my 2003 GMC YUKON XL Denali. I was told they wanted to buy back GMC Yukons, so I had them look at my vehicle. They knew it was in good shape since it had had all service done at their dealership and was under 100K miles. Dwayne Pogue told me they would pay me a specified amount to purchase the vehicle back. When I went to complete the sell back 3 days later (and I told them it could take up to two weeks) they denied their original bid for my vehicle and tried to offer me $1,000 less than the original offer that was written by Dwayne on his business card. Apparently his GM Greg wouldn't give me this amount that I was promised. This is unfair business practice and very deceitful. They knew it wasn't for a trade upfront and they would purchase for resale. I had also disclosed any defects in the vehicle (DVD player didn't work anymore and the scratch on the bumper) They overpromised and then under delivered. They have lost a client and any referrals from me. I'm very disappointed to have been treated this way after being a customer for 10 years. read more

I had the pleasure of buying a car today from John at Valley Buick GMC. Yes! I said, it was a pleasure--something I usually don't say in the same sentence...or even in the same day after a car buying experience. In this case, however all of the information I needed about the car was on-line, the service professionals interacted with via email were proactive without being pushy, and John facilitated a quick sale when I arrived. After we negotiated a great price, directly with the sales manager, the finance manager pulled up my favorite NFL team on his computer, so I could watch the game while I waited. Incredible. Best car buying experience ever. Thanks to the staff at Valley Auburn Buic GMC. Excellent customer experience! I'll definitely be back. read more

I need to move on and not return here. Every Time I come the service is bad. This time 2 cars were put through before me, same cars were offered bottled water and a newspaper. While my 3 month old and I sat in the car waiting our turn. Nobody checked on us, asked us if we wanted water or to see if we could go next rather than allowing cars that arrived late to go before us. Very disappointed each time I come. Might I add I should have reviewed previous times things may have improved. My husband a man seems to get gear service each time he comes! read more

Brandon and the entire Service Department did an excellent job to accomodate the whole process when I brought my car in this week. They were quickly able to diagnois the issues and started with worst case senario instead of having to come back and tell me about more problems. Even though I live in North Seattle, I still travel down to Auburn whenever my car needs service! read more

Auburn Valley GMC is a great dealership to work with! We have bought 3 vehicles there in the past 10 years and each experience has been great. Most recently we worked with Ed and he was fantastic! He listened to everything we were looking for, presented a couple of great options and helped us find a vehicle that was perfect for us. If you are looking for a great selection of cars, low pressure sales, and a good business to work with, I would recommend Auburn Valley GMC! read more

The one star rating is unfortunate in that it rates these people too high. I purchased a used vehicle from them in October. Within two weeks of purchase, it was in the shop for a week and a half. It has since returned to the shop, the latest repair being for a new front differential and both front axles (flaws with which were obvious even to a non-mechanic like myself). To date, I've put an additional $5400+ into the vehicle. The dealer has denied any responsibility, and has offered absolutely no help or assistance in any way. Kicking myself, I realize that I should have run out the door after they lied to me about their "minimum trade in value" (calculated to the best of my ability using their tool to determine my trade in's value). They refused to negotiate price as they knew they had me over a barrel (I'd driven across the state to purchase the "vehicle of my dreams." They ignored my phone calls during the nightmare, delaying the repairs, and have not provided any satisfaction. They are nothing but thieves and liars. The worst mistake of my life was not heading for the door as soon as they lied to me. Do yourself a favor and drive a little further to find a dealer worthy of your hard-earned dollar. It definitely isn't them. The experience was so awful that I'll never again drive to the Seattle area to purchase anything. Run, don't walk, from Valley Buick! read more

WOW I couldn't be more impressed with a service department! We broke down on Interstate 5 (on our way home to California) and were towed here, We were told on the phone to bring the truck right in. Upon arriving they were slammed busy but Rick Nelson wasn't going to turn us away! He took it upon himself to squeeze us in for the next morning and after a new fuel pump we were on our way home! Everyone we came across at Valley Buick GMC were very professional and helpful! THANK YOU RICK NELSON!!! read more

Great service! Jimmy and Gina we very helpful! I will be a returning customer. It was nice to be able to stay in my car while getting my oil changed! read more

I set up an appointment to view a truck at 9:00 on a Saturday morning. The secretary called me the night before and wanted to confirm that I would be at the appointment, I confirmed yes. The next morning the salesman called me again to make sure that I would be there, I confirmed again and was there at 9:00. Upon arriving three gentlemen came out to welcome me. After introductions we went to look at the truck....one problem, none of them knew where the truck was. Turns out a service employee had taken it home. They said that they could have the truck there in an hour so I went and took a look at another truck. Three hours later, nothing. Decided to call them and got nothing but excuses. Long story short, would never do business here or recommend people to go here. I understand that others had a good experience here but mine was less than satisfactory. read more

I went to this auto dealership to lease a car because I heard great things about them. I must say that this was truly a great experience from the salesman to meeting the owner. I have been at a dozen or more dealerships around the area and None of them impressed me. Thanks for the great experience. You have a customer for life! read more

We are always satisfied with the service from Valley Buick GMC, Auburn WA. They have been our 'car company' for over 23 years because of their integrity and outstanding customer service. read more

I've been to quite a few places for oil changes and I must say this place tops them all. The customer service from Gina was the best, top notch! She went above and beyond! I was treated like I was the president of the United States. The detail level of help gave me as a customer the feeling of guinuine care and her desire as well as the Companys for me to have the best service and experience the best customer service as possible. I also love the convience of not having to get out of the car. I love having the option to have my car washed and vacuumed and I could go on and on. You all are great, and I've found my permanant home for my car service Lol! read more

I don't think any of us like car shopping at a dealership. That said, my experience at Valley was pretty darn good and I give them 5 stars for their effort. Luis the internet sales guy was knowledgeable and we did finally make a deal. I was happy. The negative? Well, they were insulting with their trade in offer and I simply elected to not trade anything in. Problem solved. As with every dealership experience I've had, the vehicle I chose was already at the rock bottom price, so not much haggling there. Honestly, the price was at the lower end of high blue book, so I was ok with it. The vehicle was advertised online at a price and a monthly payment amount. Well, the advertised monthly payment was only a "guideline". The advertised monthly payment was based on the advertised sales price but did not include sales tax, license and fees. Of course these things make the monthly payment go up, but it seems a little deceptive. Lastly, there were several insurance add ons offered at closing. The finance guy said he had to explain all of them "by law". I doubt there is such a law, especially when I said I was absolutely not interested. But, I sat through the spiel since he was a nice guy about it. This is vehicle #104 for me. A good number were at dealerships since they generally offer nicer vehicles. My experience at valley was pleasant, since I was expecting the process. I considered giving 4 stars, but these guys have a job to do and it isn't an easy one. They were very friendly and we even joked about some of the BS. I got a good vehicle at a price I was ok with. It's all good. read more

service manager Brandon took advantage of my need for help even and no car knowledge . It took almost 3 weeks to fix some leaks and 2 tire rods fix. after warranty contacted me about dealership not being fully prepared with claims and not answer call backs and not being able to have validity on why I would have a rental for so long for them to cover I then was offered to keep rental, then switch to loaner.He made it very clear later that he did me a favor and took care of rental but I didn't ask for that. I received lots of follow up at first, I asked questions about what was covered etc and was Given a price of after a so called mandatory alignment. I was then told my Vehicle was ready. To then have another call after ending the first with Jessica telling me pick up car. She then started call off with by the way your total is. After explaining to manager Brandon in email how that's not what was discussed. I was told my pre authorization charges were assuming warranty didn't cover anything including rental. I also spoke with Brandon about coverage and I brought warranty contract and reviewed with Brandon what I wanted done and if not covered do not do it especially for things that aren't detrimental to vehicle being driven. Brandon took advantage of my situation, need for repair of tire rod because that was the major issue I knew about and needed fixed, when explaining how I did not budget for that. The manager had no care for the customer, reputation. He gave a half, dry apology for confusion but balance is correct even after asking for some kind of discount. After pretty much telling Brandon I can't not pay that and my reason to why and how they neglected to even mention after findings, just another way to get money out of a women, I trusted Brandon's word upon sigining and accepting the delarship to work on vehicle. After building rapport and being up front about what I want and what I can't afford Brandon fed off of it and used it to his advantage. His explanations, gestures, non genuine apology for my confusion not their miscommunication/ lack of, and unappealing business practice to get money out of customer verse be honest and genuine made me so upset, violated, and now wanting to let anyone else know that the reviewed posted about this dealership are actually true it's not just a coincident that others have been treated the same plus I'm sure a lot more that just haven't posted. Brandon offered to settle amount but on his terms and wasn't happy about it even treated me like I was a thief and said I've nevet had a situation like this and when asking about reviews he told me that the treatment I got was just apart of working in that industry. I also left garage opener in loaner vehicle, I called and told receptionist Left number no one even called me back. No one called and they still have my garage opener for home. I never received a vehicle back with no copy of basic checkpoints like tire pressure level, fluids etc and my tires are low. Brandon acted as if it was new to him when bringing my vehicle did go back to put air in tires but my vehicle takes nitrogen. He didn't offer tire quote or any other quotes for the free checks he told me he would do, my vehicle was dirtier inside and out then I brought to them 3 weeks ago. the way I felt after doing business with Brandon and Jessica was a very violating experience. Jessica wouldn't even help me when I came to pick up vehicle and doesn't have customer best interest. The treatment changed and so did the willingness to help. I trusted this delarship to be honest with me and treat me with dignity and respect not to hide things, but during signing tell me how based off warranty contract and symptoms everything would be covered.They told me ac just needed charged but still did diagnostics charging me almost $200 for when if you knew it was empty as mechanic why do diagnostics and charge when customer clearly said she doesn't want to spend money on diagnostics it covered by warranty on a issue that isn't serious or doesn't stop it from driving. read more

Toby and his technicians are professional and thorough. They fixed strange engine noise that other dealer could not even detect. The sound can only be heard at cold start, and so my car must stayed in the service many days. They heard the noise and informed me that they would let the car stay outside overnight and pushed it inside to plug to a machine to detect the problem. It was a cam shaft actuator and they replaced all of them to avoid future problem from the other actuators. Toby also provided other great warranty services as well. I appreciate Toby and his crew! read more

My experience with Bryant and his team are always second to none. This is my 2nd new vehicle in 3 years from his dealership and they just make the process simple and transparent. They definitely go out of their way to make sure you leave happy and feeling good about the transaction. read more

Giving 1 * only because the quick lube staff were very pleasant. Waited in a short line for 40 minutes. After getting on the rack, oil drained and 10 minutes later they tell me the manager ran to the Dodge dealer down the street for a filter. It was me and 1 other vehicle in line for a long period of time. Lots of service people and you wait for the car to get on the rack to get a filter-that I have always been told is in stock!!! Waste of my time. Totally disappointed in a dealership that I have dealt with for years. read more

I had a minor electrical problem with my turn signal and the service department got right on it. After finding the part needed, they installed it and I was on my way. Great service and friendly staff from the owner on down. read more

Got our cars's recalls fix and while the car was in Carl asked if there was anything that needed looked at while they had the car. He found two rebates totaling $200 to help bring the price down on a couple problems the car had that I just hadn't had time to fix. He saved us 25% read more

The entire operation at Valley Buick GMC is absolutely First Class. Long time local ownership by a great family and their General Manager Mike Niles is a great guy to work with. It really seems like they have things dialed in, sales staff are all friendly and knowledgeable and service is always top notch. I have bought 4 vehicles here and can recommend Valley very highly to all friends and family! read more

I first contacted Valley Buick GMC on July 8th regarding a car listed on CarGurus.com. I was contacted and set up a time to come see it the following Tuesday. Prior to the appointment, I received a call from a sales rep, Kyle Roscoe, stating that there was a small blemish on the front of the car that he wanted to have fixed before showing it to me, so we pushed the appointment back to the following Tuesday. I appreciated his courtesy because I live in Bellingham and the drive to Auburn is 2.5 hours each way. He told me he'd call to confirm the appt prior to the date. Yesterday, July 19th, was the day I was scheduled to go see it but I had not received a confirmation call so I contacted the dealership. I was told that my sales rep was out of the office with a family emergency but that the car was available and ready to take out. I received an email at 9:37am after my call confirming my appointment. I called again when leaving Bellingham to let them know I was on my way and would arrive on time. When I arrived at the dealership I was warmly greeted and taken out to see the vehicle. The car was in poor condition, with many scrapes and dings on all sides of the car. I was informed that they were still doing repairs on the car - the glovebox would not latch but they were working on getting that replaced, they were still buffing out dings, etc. They told me it was still driveable so I figured I might as well take it for a spin. They grabbed my ID and headed in to make a photo copy while my mechanically inclined friend looked under the hood. My friend immediately noticed that the air filter was completely unattached, not sealed at all, which could cause major engine damage if driven. When the salesman returned with my ID, my friend told him about the air filter and the salesman said "Oh I think that's one of the things that they are going to fix."So after 2 weeks of waiting, researching, and 2.5 hours of driving through Seattle traffic, I was unable to even drive the car. The dealership was nice enough to pay to have our gas tank filled for the drive back up, but I was severely disappointed their failure to inform me of the readiness of the car prior to my making the trip. What a waste of time! read more

We were traveling from the east and needed a few things done on our van. Carl took the van right in and communicated back what we would need and the cost involved. They ran into a problem with the one repair (a bound up door hinge) and could not get it removed to install the new part. After a great deal of effort by the service technician we decided it best to take it home as it is (they got it swinging freely, just not totally repaired). I was pleasantly surprised when they did not charge me for any of the labor on the door hinge. I highly recommend this dealership for service and more than fair treatment. read more

Went in for an oil change on my 2003 Explorer - great service - even a paper and water - but for $65 dollars - should of came with a lunch too. read more

This family owned business is one of a kind. Got a great deal on a great vehicle from an honest sales staff.

I really like their drive-thru oil change facility and their service staff is very nice. That being said, a couple of my last service experiences haven't been great. On one occasion I took my vehicle in for service and when I got it back, the CD player no longer worked. I don't know if something shorted out, when they disconnect the battery, or whatever, but it hasn't worked since and I was told "that'll happen sometimes with those stock radios". $800 to replace it. Keep in mind that it was working when I took it in. My final experience was taking it in for routine maintenance. I asked them to check the belt because it was making a squeak when I started it up in the morning and didn't think it should, since it was just replaced 30,000 miles ago. When I go to check out I was told that the belt looked ok for now, but should be changed soon (which I was fine with), then he tells me that the ignition coil needs to also be replaced. I asked if it was something I had to do now, or if it could wait. I'm told it could wait, but not too long. I go to leave and my "Check Engine Soon" light is on and my vehicle is running rough. It wasn't running like this when I came in. I mention it to the service guy and it says "yah, when the service guy was testing driving it to check the belt, it came on". I can't drive a car this way, so I had to have that fixed as well. Another $360.00. It's just odd that twice I've gotten my car back and something new is wrong with it, than when it went in. read more

This review is solely based of my experience recently with Valley Buick. I had bought a car through them back in 2013 that Ed helped me get. I paid cash for this car, and my experience with him was excellent I love my car. I have recommended this place to many people and, my best friend actually purchased her car from here also through my recommendation. I of course wanted to purchase my next car from here because my car still is running and is a great car, plus I had a great experience. My car is an 05 so I need something newer. I searched their inventory and called about a G6 I was interested in. They told me Ed no longer worked there but, said Darrell would help me. I spoke with him and he wanted me to fill out the finance form on their website. It took me a few days to sit down and fill it out. Darrell called me several times to see if I filled it out. Finally I did and all I got back from him was a text saying they said I needed a co-signer... Never heard another word from him.. I replied asking him what my credit score was? What it needed to be to get s car, any suggestions.. Not a word back.. Once he though he couldn't sell me a car anymore he was done with me!! Really sucks because I trusted this place in buying a car and now I'm not sure where to buy a car.. And I've been approved for a car loan from my bank.. Guess I'll try Burien Honda read more

Every time I have an issue with my certified pre owned vehicle, I'm told inconsistent information, I'm told my rental is covered but then charged the additional money that warranty doesn't cover, when I come to pick up my vehicle. I had to bring my vehicle down 3 times before the motor in my window was replaced, I was told 'that's normal ' when it would get stuck in rolling up. My vehicle has been making a loud ticking sound and I consistently get my oil changes when the sticker states to but am told it's normal for my GMC Terrain to burn oil and not worry , a week later my car was smoking and the service manager told me to come for oil consumption testing which is a huge inconvenience, as I work full time and a single mom and I live in Buckley. I was misled when sold the SUV and told I would have free oil changes for life but then was told it was only valid through the certified warranty which was 14k miles ... customer service sucks in my opinion and I would never refer a friend or family member. read more