From the first call that I got from Jason, it started off as any other meeting greet to purchase a car. I told him about me my situation and what I was looking for exactly and he looked for that. I was looking at a Chrysler 300 and something was wrong with it so he started looking around for other alternatives. My experience was great. He found me another car with more of a value and less miles and less money! The salesman manager Ryan he was awesome when it took time to do my paperwork. Everything was in place efficient with timing.... I can ask for a better experience than that. I will refer family and friends..... read more

Sean at HInsaw Honda is an amazing person. He is my to go person when it comes to recommendations and vehicle needs! Thank you Sean read more

Hinshaw'S Honda - I don't have enough words to thank Sean in Henshaw Honda in Auburn. He took care of me both times. Sean was so helpful. - Auto Repair Near Me - Auburn, Washington

I absolutely love my car! Caleb at Hinshaw's was so great! I told him exactly what I wanted and needed and he delivered! Caleb went out of his way for me to get my perfect car! I'm so excited about my Honda civic and I can't thank Caleb enough! read more

Hinshaw'S Honda - Super excited! - Auto Repair Near Me - Auburn, Washington

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Sales guy was nice, but terrible finance manager. The guy was super aggressive, didn't explain paperwork well at all, practically wanted to grab the card out of my hand and push it into the machine himself to pay for the car. I bought a 2015 Corolla from these guys for over $13,000 It was advertised at around 93,000 miles in the paperwork, but the actual mileage on it was around 96,000. And after I bought the car, you would think they would show some courtesy but they did not. Worst part was the car had a tire pressure light that wouldn't turn off, so I told the sales guy about it, and he said he'll take it to get filled with air from the service guys, and he did, and he said drive around for a bit. So I gave him the benefit of the doubt and took it home and drove it for around 2 weeks and it still did not turn off So I gave them another call, and their service department ended up telling me they don't work on Toyotas, they only work on Hondas, even though they sold Toyotas. So I talked to the sale guy, he said he'll talk to his manager and give me a call back. Around a week later, I never got a call back and ended up taking the car in myself to a tire store, and it ended up being a busted rear tire that was not aligned correctly, and had to replace it out of pocket. 0 stars if I could and Please Please Please spend your money elsewhere. read more

PREDATORY PRACTICES. Cashed out a 2023 Honda Pilot in February of 2023. Took it to the dealership for all scheduled maintenance. In May of 2025, my AC went out at 47k miles which was 17k outside the warranty. These guys diagnosed it and said my AC compressor had failed. Instead of informing me that I should request a reimbursement directly from Honda Motor Co. prior to getting it repaired, they tried to get me to trade my car in and take on a car payment WHEN MY CAR IS PAID OFF. These guys only care about your money just like every other dealership and they use predatory practices by trying to get people to trade their cars in instead of trying to actually help them. read more

Daughter took in car for oil and filter service. Upon pickup the service department recommended several other service items including new brakes. Took the car to an independent shop and another Honda dealer. Both verified brakes were fine. Asked service manager (Mike) at Honda's about discrepancy. Said he wanted the estimate sheet so he could address issue with service department. I had told him I was going to write a poor review if he did not respond. He said I needed to give him a chance to address the issue. Never got a response even though I took the time to meet his requests. Not new to Honda. We have previously purchased 5 new Hondas from Hinshaws and thought we had a good relationship. Very disappointed and not going back. read more

I bring my Honda to do oil change and they give me the car with some others problems don't trust those guys they just want to take your money i told them that I was going to take them to court them when I say that they were like ok let me see what we can do fo fix it. read more

Buying a car should be an experience that is exciting and in many ways easy, this was not my recent experience. This is my first time buying a car since 2006 and I did all my research, called different dealerships around the Puget Sound and was given the best deal over the phone by Hinshaw. When I got to the dealership random additions, like door sealant, had been added to the car that I was now responsible for and then all of a sudden a $3300 charge was added because we suddenly didn't meet a specific requirement that was previously discussed on the phone. Needless to say, we left after the charges kept going up and there was zero willingness to negotiate. Let's just say, honesty is important in this process, we'll keep looking. read more

If you need a car, be sure to ask for Jason! I've purchased many cars over the years, by my experience at Auburn's Hinshaw's Honda has been by far the best. Jason is friendly, helpful, informative and best of all, NOT pushy. He made the whole process easy and fun. If I had the need for another car, I would definitely go to Jason. read more

good service and supper friendly and faster, thank yall a lot specialy Mike and Logan read more

Hinshaw'S Honda - Auto Repair Near Me - Auburn, Washington

I was contacted by Rafael requesting a meeting to purchase my car around 10:30 am. I replied at 12:15 to make sure I wouldn't drive all that way (120 Miles) just to get lowballed or rejected. it's about a 2.5 hour drive for me to meet them. At about 4:30 after I called the dealership and verified with Rafael in a voice conversation that they were interested I drove about half an hour before he called back to cancel the appointment, Citing that his manager was not interested. Very disappointed in the communication with this company. read more

very easy and pleasant to work with during the purc of my new car. jonny was great. thank you.

I bought my Honda HR-V from this car lot. They gave excellent service. Caleb the best sales man and their sales manager was excellent to do business with. I definitely recommend to everyone! Thank you Hinshaw's Honda! read more

Monte, Sean & Angel were great to work with and we are very happy with our new HRV! The sales team at Hinshaw will definitely go above and beyond to take care of any issues. read more

Giving one star cause their sales are predatory. I was buying parts when a salesman speaking to a Spanish speaking family with a barely English literate translator was hyping up 24% interest for a 20,000 car. Tells them he knows a buddy at the bank so he was gonna "call" his buddy at the "bank" and see if he can get it down. He comes back 5 mins later and tells them he spoke to said buddy and he is pleased to get them a 4% interest discount and that's why he's on their side! Whooopie! They just have to make a 700$ payment for 8 years. I hope they didn't buy from you cause I told them to go to BECU and get a car loan and to not buy a car from you. How can you live with yourself throwing out 20% interest?!? A good salesman watches out for his customers and tells them if it's a good or fair deal or a flat out bad deal. I did not hear him once say to maybe shop around and try to get a better interest rate somewhere else. That's just some dirtbag sales and if one does it they all do it. You don't get repeat customers by ripping people off! Giving the second star because their parts department is top notch but if I wasn't so impatient I would just order everything online. read more

I had a good experience with all of my routine servicing with my old Odyssey, and traded it in for a newer model last year. I inherited my late father's truck and didn't need the van anymore. Hinshaws bought it back from me for a really fair price with no hassle. I have been really pleased with my experience working with Hinshaw Honda in Auburn! read more

Needed a battery change for my HRV. I made a few phone calls to Hinshaw's Honda to get all the info I needed and was given the info quickly and professionally. Dann helped me at the service desk when I arrived. He was very kind and friendly. The battery cost and service cost were way better than other places I've investigated and it comes with a 100 month warranty. Appreciate the fast service here! read more

I have been going to Hinshawm s for years. The service has always been terrific and the people at the desk helpful and friendly. I have purchased three Civics from them. The sales people have never been pushy, are always polite, and personable. My father just purchased a vehicle from them and we got a good deal with no pressure. I read several of the one star reviews. I am thinking that these reviewers are the type of customer no one wants to deal with. read more

After totaling our 2009 Toyota Prius, we contacted Joe Rubin, who sold us our Odyssey in 2019. As you may know, the climate for buying cars has changed...no Civics or Accords available...all pre-sold. Joe was great once again, got us into a CRV with very little drama and fuss, and once we came in, the whole process was about 1.5 hours. Love Hinshaw's..both for the sale and Joe, and for their service department, which is really fabulous. read more

I just purchased this 2017 Pilot from Ed M. They have many used Hondas. I love this color Sapphire Blue. Touring...it higher then the CRV off the ground. I suggest getting running boards with lights. Everything I need. I was looking for an older cheaper pilot, but saw this and said wow.price was right too. Thanks Ed M Jimmy read more

Hinshaw'S Honda - 2017 Honda Pilot - Auto Repair Near Me - Auburn, Washington

They put incorrect vehicle description stickers on their cars making you think you're getting a really good deal when you're really not. 10/10 would not buy a car from here again. They also mess up on paperwork, have you come back to resign loan documents, and then let you know you have to pay more for licensing/registration which is probably due to their own error. Once confronting the sales person about it through text message (Nate)-- we were left on read. They just want your money, we were just foolish enough to think they had our best interest since we were referred to this dealership through a friend. I suggest bringing your money elsewhere. read more

DO NOT DO A SERVICE HERE, SPECIALLY YOUR WHEEL ALIGNMENT AND LIGHT ENGINE . We are not the first people who was saying this. There are all bunch of issue with these techniques working here. They do not do their job right. My girlfriend went back and forth for her alignment 3rd time to get them fixed it. Unprofessional, unreasonable and unfriendly. read more

My experience at Hinshaw's Honda was supreme. Kolbie, my sales rep, is amazing at what she does! She is quick, informative, and a real "people person". She was attentive to me even after striking a deal and while I was awaiting an approval. She conversed with me genuinely, and I felt relaxed and acknowledged. The team at Hinshaw's Honda was not overbearing or dismissive. They allowed me the time I needed to think over my offer and make a decision. On top of that, they gave me a fair and reasonable offer on a 2019 Honda Civic, as well as a fair trade value on my trade in. The total time I spent there from walking in the door to driving off with a new car was about 3 1/2 hours. I would recommend Hinshaw's Honda and WILL return in the future if I'm in the market, I suspect I won't need to for quite a few years since I left with a beautiful car. Thank you Kolbie and the team!!! read more

Hinshaw'S Honda - Thank you, Kolbie and the team at Hinshaw's Honda! - Auto Repair Near Me - Auburn, Washington

Wish I would have checked here before I bought my car from them. Sold as a "perfect" car fax car, but have had the car 90 days and have had to replace all the brakes and now found out there's 3-4K in repairs needed for a torque converter. Seems they did not do any type of inspection on the vehicle because when I brought it to TOyota, it came right up on diagnostics. Now they won't take the vehicle back or remedy the situation. A car that I paid 10K for as a first car for my 16 year old is now totally unsafe to drive and worth about 3K with a 10K loan. Horrible business practices...they should be ashamed!!! read more

We were unable to turn the key in our ignition and had the car towed to Hinshaw. They said it needed a new ignition. The part was on back order and they had no idea when or if they would get it. I found the ignition from a company online. It arrived 2 days later. Then I had to have the car towed to a local locksmith. They found it did NOT need a new ignition. It just needed to have the graphite cleaned out of the cylinder and have a new key made. We had to incur the cost of renting a car plus 225$ for towing. If Hinshaw had done their job correctly, it would have been done quickly and at minimal expense. They also said they could not give me a price for trading the car in (which they suggested, although not officially), unless I was there. But they had my car, and I had no way to get there. I will avoid this dealership and suggest others do the same. read more

If you care about your car, don't take it here. Worst customer service and experience I've had at any dealership. I came in for an oil change (and only an oil change) and left with my Volk TE37 wheels being damaged. The manager wasn't willing to do anything about it, even upon agreeing with me that the rash was fresh. We looked over security footage and the camera didn't show my car that well, the close one didn't work (of course). I have videos of the manager picking off fresh metal scraps from my wheel at the dealership and then saying it wasn't them that did it. I haven't cleaned my wheels in about 2 weeks (as I don't drive my car often) so it's very obvious that the mark is fresh. It looks like the wheels hit the lift arm as they were putting my car on it. The surveillance video they showed me showed the service tech having to realign my car 5-6 times before he got it on, even stopping for a while in between (pretty strange). There's even a yellow mark on my tire that aligns perfectly with the scratch on my wheel and the yellow lift arm. On top of that, the manager claims that it's my fault and I brought my car in like this just so I can get a new set of wheels from them. It's unfortunate that it just comes down to it being my word against theirs and the manager not willing to make it right. If you have a Type R or any other Honda you care about, don't bring it to them!! read more

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We were in the market for a new SUV for my daughter who is at that age of independence & mobility needs. We were set for the new 2020 Honda CRV Hybrid AWD. Great fuel mileage, a handful of safety features including Honda Sensing features, great value, and fun to drive. The folks at Hinshaw's Honda were very accommodating, friendly & courteous. The sales rep, Caleb Pace was attending to our inquiries & helped show us the features we were looking into. It was a purchase that had a good assurance of knowing what you are buying. We are very happy with our new car, and we are very satisfied with our purchase decision. I would also like to give praise to Hinshaw's Honda dealership's hygiene standards in this COVID outbreak period. They had ample sanitizers, and their staff uses masks appropriately. It shows that you care for your customers' health & safety. We appreciate that. Our family would like to thank Hinshaw's Honda, and to Caleb Pace. Caleb, you show pride in your work when you treat your customers / client with the diligence & attention you have shown us. AC Auburn, WA read more

Hinshaw'S Honda - Very nice interior! - Auto Repair Near Me - Auburn, Washington

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I had a wonderful experience getting my car serviced here. I was able to get an appointment quickly and my car was in and out of the shop promptly. I appreciate the service manager Mike as well as my service advisor Dann, they addressed concerns of mine with professionalism and made sure to resolve the problem. I will continue to drive from Issaquah for service because I've had a much better experience at this dealership than others. read more

I've been here a couple times for research and service. I think they're pretty fair, and you can see that they are very comfortable in what they're doing. Every time I've been here, they've always been clear and diligent about what was going on with my car and to my knowledge, they have yet to "stiff me". Some of them seem to be pretty busy but if you happen to be helped by someone with more time they make sure to explain things to you so you don't panic and are understanding of what is happening. The service includes a complimentary vacuum and wash! read more

Hinshaw'S Honda - Auto Repair Near Me - Auburn, Washington

I never had a good experience with going to the dealership, and this specific location sure didn't make it any better. I did most of my car shopping online and over the phone, all because my husband hates sitting in the dealership hearing me haggle, plus taking three kids under the age of five isn't going to make it any better! I was clear and transparent with anyone and everyone I talked to that I have a trade in, how much my pay off amount is and I want my monthly payment at $***. Of course they all wanted me to come in with the vehicle so they can appraise it. I do not mind taking it in considering I have very low mileage on it for being only a 2-year old car! I dealt with Josh, a typical car salesman who's trying to make a living. He was not pushy, yet he wasn't trying to work hard so I can get the payments I want. He knew I was short in time, yet, he doesn't seem to care one bit. Finally he got the manager to test drive my car, great! The manager walked passed me, didn't say hi or acknowledged my existence. Whatever! I left cuz I had to pick up my daughter from school, Josh knew all about it, yet he still takes his precious time. I texted him I left, he goes, "I was just going to show you the numbers but you left." Well, that right there just lost my business with them and will never come back for any sales or services. The only stars they get is for Jeremy Rubin, he initially didn't get the deals I wanted, but he went out of his way to send me an email to wish me a Happy Thanksgiving. That alone, he deserves 4 stars. Sorry, your dealership sucks and so is your upper management. By the way, South Tacoma Honda gave me $700 below invoice, or $3,600 below MSRP! PS: Go to TrueCar.com before you make any purchases. You will see a big difference, that is if you want the best deal for your car. Don't over pay, especially making the rich, richer. read more

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Do not get your car alignment done here!! They will rip you off !!! And charge you a service that they never performed!!! I used too work there !! The mechanic will not adjust the camber/toe !! They will just touch the sensors and presto!! Your car is aligned!! 3 people on my department saw this scam!!! Stealing consumers money!!! I brought it too management attention on what there doing. And they just swept it under the rug!! Consumer Beware!!!!! read more

DO NOT BUY HERE!!!!! My friend purchased a 2014 Cadillac yesterday after spending 6 hours at this dealership and 5minutes after driving it off the lot it completely broke down, thank god it wasn't on the freeway. Now they are not accepting the car back. THIS DEALERSHIP SELLS LEMONS DO NOT SPEND YOUR HARD EARNED MONEY HERE BY ANY MEANS. Horrible horrible violation of a customers trust. Disgusting and disturbing scam of a dealership. read more

They will fix your car but you'll pay ridiculous charges. They'll rip you off and show you what inhumanity is like. I was overcharged and my bill was close to $2500 which will take me 1/2 month to work for. They did it all in a few hrs making that much of me. When I had to pick up my car back, it looked dirty with a lots of dust inside and outside, they didn't bother to vacuum and splash the car out for that amount of money they got from me. I do not want to use them again. It'll be another service place for me next time. read more

Dann was fantastic-- ask for him when you go in. A great sales team all around that was a lot of fun to work with, listened to us, and most important, not pushy at all. Best sales experience we've ever had at any dealership. read more

Amazing place! Great customer service! I purchased about 4 brand new vehicles in the past 4 yrs. San salee was our sales person everytime for each vehicle. What brought this review. Was I recently went in for an oil change. And as I was seated waiting for my vehicle to finish in service. I was greeted with his presence. Great person and employee. I definitely feel the relationship we have built throughout the years. Thank you hinshaws of auburn for doing what you do for your loyal customers. Thank you read more

The front desk/ service department was extremely disrespectful and unprofessional. I wouldn't recommend Hinshaw Honda Auburn to anyone.

Please do not go here if you are a first time car buyer. They will take full advantage of you. Chris Yost (sales) is extremely unprofessional. He ran my credit with a bank without my permission. I specifically told him I don't want want a hard inquiry. We took the car for a drive and we came back and I asked him what the price was and he said "I don't know". He made me fill out a form and provide stubs. At the time I thought this is for a quote estimate. Then he came back and said I got approved??? I never even said I wanted the car which is wild. But being a first time buyer, I didn't know any better. They were trying to sell me a 2020 Honda for almost the same price as a 2023. with payments of 499 for 72 months with 3K down! Insane! Please always do the math of the overall price of the car. He then called me the next day and I told him how I discussed this with my Dad and he didn't approve of the offer, Chris' response was "I wouldn't let my Dad interfere" and when I asked why he ran my credit without my permission he said "you said you were going to buy a car at the end of this week anyways" but who said you can run my credit for approval? If you are a first time car buyer, please know the overall price of the car and do not focus on the monthly payment because that's how they get you, never provide them with your social until you are ready to purchase, and do not bring up a down payment unless you do not get approved. Please do your research and tell them exactly what you want before even sitting at the table. Please see messages below from Chris on how they treat/speak to their clients. As you can see they are very unprofessional. They had someone else reach out who sent an unprofessional email. Is that who you would want to buy a car from? I did end up finding a better deal and all I had to do was show them the deal they presented me with so my Dad will be waiting for his steak in the mail. read more

Hinshaw'S Honda - This is how they speak / treat their clients - Auto Repair Near Me - Auburn, Washington

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Got an oil change and right after my transmission neutral switch code is coming up. I paid the spendy price to fix it. Immediately after that the key won't come out of the ignition, fix for this is another $800. These may have happened anyway but timing is a awfully coincidental. read more

Oh my gosh! What's with all of these bad reviews? This place has been fair with pricing, great at communicating, and has provided service quickly. I don't know what more folks can ask for. I've had my car in a few times - and every time the employees are service oriented, friendly and respectful. I have checked prices online - and they are right in sync with the average charges for what they've done. And - they have my car in and out in a very reasonable amount of time. I am very happy with Hinshaw's Honda! read more

if i could give them zero stars i would. normally i take my car here. they told me to have my boyfriend bring his car here as well. finally the day comes where he trusts a dealership to do a simple oil change and nothing else. they curbed his wheels. his 5k imported from japan wheels. when confronted they stated "it was there before!" when there was still metal fragments on the scratch. they stated they would look through footage, then claimed the car wasn't within the camera footage THEN GET THIS! the camera wasn't working. all in all, shit place to go. at least fix the damage you caused. didn't care about customer service OR DAMAGE TO A CAR. manager is rude and disrespectful. will be contacting the BBB for this behavior and damage. read more

Hinshaw'S Honda - curbed rims - Auto Repair Near Me - Auburn, Washington