I wound up purchasing from another dealership, but I was so impressed with the service I received…read morefrom Craig I felt I needed to write a review. What a professional establishment! If you're an enthusiast looking for something special these guys have it. Their selection and quality of cars is impeccable. No dealer sleaze here- Craig was not pushy at all and let us drive a few cars I was interested in. I will definitely keep them in mind for my next purchase. Thanks Craig!

it was terrible, it was a lemon from the start, now warranty ppl don't want to cover the truck even…read morethough truck fits requirement. As a consumer we base contracts on the warranty before we leave the car lot!

I want to thank quite a few people at RJRDC. Nick in parts was amazing and helpful...thank you so…read moremuch. Vlad worked on my minivan and did an outstanding job. A special thanks to Anthony who provided stellar customer service that was exceptional.

I bought a 2024 Jeep Grand Cherokee Overland 4xe from this dealership, and it completely broke down…read more2 weeks later. It flashed a "Service Charging System" error and died while I was driving on the freeway. It was a terrifying, dangerous situation that put my life at risk. The service department now has the car and says it requires a full hybrid battery pack replacement, which will take 3 to 4 weeks. My biggest disappointment is with the Sales Department. I have left my information, but the Sales Manager has failed to reach out for 4 days. They got their sale and vanished. I am now left with no vehicle--which I rely on for work. They sold me a defective vehicle with 2 open recalls and clearly do not care about customer safety. Avoid this dealership at all costs!

The team was a fun and knowledgeable, I actually had some good laughs despite the stress of making…read moresuch an expensive purchase. Thank you all! T, Hussein, Casper, Ali! And nice to Sierra again from the last time car she sold us!

If you value your time or your wallet, stay away. My father brought his Certified Pre-Owned (CPO)…read moreKia here before Thanksgiving for a failed turbo (P0299) that put the car in a dangerous 'Limp Mode.' Despite a 100k-mile warranty, this service department tried to deny coverage by claiming minor cosmetic scratches caused an internal engine failure. It took two and a half months, an escalated Kia Corporate case, and threats of an Attorney General complaint before they finally 'granted' a goodwill repair. The kicker: When we finally went to pick up the car, they tried to charge us $2,100 for a battery, a cable, and an oil change. We declined, took it to an independent mechanic, and got the exact same work done for $600. They tried to scalp us for an extra $1,500 on the way out the door. Truly predatory. Do your homework and don't let them bully you.

Joshua Breshears and Samantha Martin gave us amazing service and patience to guide us to our…read morepurchase on my new 2026 RAV 4 Woodland PHEV. Amazing staff and amazing cars Renton Toyota

We chose Toyota of Renton because of your strong reputation and positive reviews, not because you…read morehad the lowest price. Unfortunately, our experience fell well short of that reputation. At delivery, the truck was not properly detailed. There was a dirty towel left inside, the center console was unclean, bird droppings on the exterior, and the truck bed had not been cleaned. For a vehicle that had been reserved for a week and given the amount we paid, this level of preparation was unacceptable. We were not provided a walkthrough of the truck's features, no guidance on the Toyota app, and no explanation of how to set up payments. We also were not informed at the time of purchase that we could upgrade rims and tires by paying the difference -- something we only discovered later through the service manager, after the opportunity had passed. While Bradley was professional and polite, the overall sales process lacked clear communication and follow-through. After an accessory upgrade, we were not properly advised about the window tinting process and only learned not to roll the windows down from a small Post-it note. Most disappointing, after Keith, the Sales Manager, personally asked us to leave a review, I emailed him twice to address these concerns and received no response over several months. That lack of accountability reinforced our concerns about the overall customer experience. We expected a higher level of professionalism, communication, and attention to detail.

When looking for a new Explorer, I reached out to three different Ford dealerships. Even though…read moreSound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and…read morewithin 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

We purchased our last two cars from Enterprise. They carry good used cars mostly previous rentals…read more They offer a 12 month warranty and extended warranty's for purchase. Our guy Graeme was amazingly helpful. You can tell it's about the people not just the sale with this guy. Would very much recommend this dealership. They take the stress out of purchasing a car. We will continue to use them for our purchase needs in the future.

January 2026 News from our auto mechanic that our 2004 Tahoe…read moreneeded to be replaced was being hit by a ton of bricks! As seniors, it was horrible news! New car payments now? Found a good low mileage used Ford Escape at Good Chevrolet, Renton, WA. Channing is one of the BEST Salesman EVER and we have dealt with a lot in our 3/4 of a century lifetime! Channing was so easy to talk with, quick, easy and genuine in his communication. Went above and beyond to help us get the best payment possible!! We would recommend him in a heartbeat!

PLEASE DONT BUY ANYTHING HERE! Dishonest, TERRIBLE customer service + standards!…read more First off, Both of my parents bought 2 cars at $50,000 within 48 hours. My dad has mentioned the smell of oil the last two times he's gotten an oil change- both times the maintenance team said it's probably just a spill from getting it changed and nothing to be worried about. (Keep in mind this is when he was in the warranty) his first oil change out of his warranty he brings up the conversation he previously had and now they say that he has a oil leak that has obviously been there for a long time. Then one of the maintenance managers say that majority of their maintenance team was doing dishonest things which lead them to get fired. She write some of our information and says she's gonna get it to her manager, which did not reach out to us like he was supposed to. After calling two separate times I finally got in touch with him and he said he cannot do anything to help because the old maintenance team didn't write anything down about the interaction. Keep in mind all of this was after admitting that his whole team was dishonest and frequently did not pay attention to anything a customer would bring up. This shows terrible management, customer service, and employees! As of now, I will continue to escalate the situation and make sure everybody sees how TERRIBLE they treat customers. Please do not come here, they will continue to screw you over with no remorse

A big shoutout to, Mai, Trey and Dan from Finance. I would like to express my deepest gratitude to…read moreyou all who had made it possible for me to walk away with a 2026 Mazda 3 with 42 miles and a 3 year service, 5,000miles or every 6 months whatever comes first. My experience with Mazda Renton was great, and it sure won't be my last time coming in! Definitely a repeat after this experience. Behind it all, I have a unique situation and I had went to, Burien Nissan, Honda Of Sumner, Subaru of Auburn and Bud Clary of Auburn. All of them wanted to put me in a vehicle with over 100k miles etc and with 10k down, now they are lost of words when I had told all four of the dealerships that Mazda of Renton had Financed me with a fraction of the 10k requested down. With that being said, my payments and interest rates are a quarter of what all 4 dealerships wanted me to sign onto.

Very disappointed with this service department…read more My wife brought in her Mazda CX-5 and was given an estimate of over $11,000 in recommended repairs and maintenance. After reviewing the quote, several items appeared to be significantly overpriced. One example was an $82 charge to replace the cabin air filter. We purchased the filter ourselves for around $10 and replaced it in just a few minutes. What concerned us even more was being told that the vehicle was essentially on its last legs and needed extensive work. Fortunately, we decided to get a second opinion before moving forward. Another reputable shop reviewed the same vehicle and quoted approximately $3,000 to address the legitimate issues that actually needed attention. I understand dealerships typically charge more than independent mechanics, but the difference between $11,000 and $3,000 is impossible to ignore. Based on our experience, I would strongly encourage anyone receiving a large repair estimate here to get a second opinion before authorizing any work. Immediately after receiving that estimate, we were met by a salesman who recommended we trade in the car and cut our losses. We left feeling pressured, misled, and with very little trust in the recommendations we were given.