I wound up purchasing from another dealership, but I was so impressed with the service I received…read morefrom Craig I felt I needed to write a review. What a professional establishment! If you're an enthusiast looking for something special these guys have it. Their selection and quality of cars is impeccable. No dealer sleaze here- Craig was not pushy at all and let us drive a few cars I was interested in. I will definitely keep them in mind for my next purchase. Thanks Craig!

I wouldn't recommend this car lot to anyone. From the start, the staff was pushy and vague,…read moreespecially when it came to pricing and fees. The car I was interested in was advertised as being in "great condition," but once I looked closer, there were clear issues that hadn't been disclosed. When I asked questions, I either got half-answers or attitude. One problem was brushed off as "normal," which later turned out to be anything but. Paperwork took forever, numbers kept changing, and I constantly felt like I had to double-check everything to avoid being overcharged. The whole experience felt dishonest and stressful. Buying a car is a big decision, and this place made it feel like a battle instead of a professional transaction. Save yourself the headache and go somewhere that actually values transparency and customer service. I had a very uncomfortable experience at this car lot, largely because of the owner. His behavior was unprofessional and unsettling. He made comments and spoke to me in a way that felt discriminatory and disrespectful, and I did not feel treated the same as other customers who were present.

I want to thank quite a few people at RJRDC. Nick in parts was amazing and helpful...thank you so…read moremuch. Vlad worked on my minivan and did an outstanding job. A special thanks to Anthony who provided stellar customer service that was exceptional.

I would rate this dealership 0 stars if I could…read more Renton Jeep has been, without exaggeration, the worst dealership experience I've ever had. Their prices are astronomically inflated, but the real disaster is their complete inability to communicate or follow through on anything they promise. My Wrangler has now been sitting in their service department for over 30 days. In that entire time, getting any kind of update has been like pulling teeth. They do not answer calls. They do not return voicemails. They do not reply to texts. They do not proactively communicate anything -- not status, not delays, not parts issues, nothing. Every timeline they've given me has been blown past without explanation or accountability. I would recommend looking elsewhere, it is worth a longer drive for better service and cheaper prices.

The team was a fun and knowledgeable, I actually had some good laughs despite the stress of making…read moresuch an expensive purchase. Thank you all! T, Hussein, Casper, Ali! And nice to Sierra again from the last time car she sold us!

If you value your time or your wallet, stay away. My father brought his Certified Pre-Owned (CPO)…read moreKia here before Thanksgiving for a failed turbo (P0299) that put the car in a dangerous 'Limp Mode.' Despite a 100k-mile warranty, this service department tried to deny coverage by claiming minor cosmetic scratches caused an internal engine failure. It took two and a half months, an escalated Kia Corporate case, and threats of an Attorney General complaint before they finally 'granted' a goodwill repair. The kicker: When we finally went to pick up the car, they tried to charge us $2,100 for a battery, a cable, and an oil change. We declined, took it to an independent mechanic, and got the exact same work done for $600. They tried to scalp us for an extra $1,500 on the way out the door. Truly predatory. Do your homework and don't let them bully you.

What an amazing experience I had at Toyota of Renton! My sales human was Joshua Breshears. From the…read moretime I called to inquire about a car, he presented himself with respect, professionalism, and positivity. Everything played out wonderfully when we began our in-person discussion; he provided real numbers and figures, was reasonable, realistic, and very organized. I was so pleased with the transparency of his communication; he gave no double-meanings, no bait-and switches. Just an honest person who knew everything about the car he was selling to me and provided extra pieces of valuable information to get set up for value along the way(warranty details, safety, etc.). I am proud to be able to refer friends and family to Joshua with the assurance that they will encounter a kind, knowledgeable, and professional salesperson who follows solid and ethical business practices and great deals. Thank you Joshua and Toyota Renton!

We chose Toyota of Renton because of your strong reputation and positive reviews, not because you…read morehad the lowest price. Unfortunately, our experience fell well short of that reputation. At delivery, the truck was not properly detailed. There was a dirty towel left inside, the center console was unclean, bird droppings on the exterior, and the truck bed had not been cleaned. For a vehicle that had been reserved for a week and given the amount we paid, this level of preparation was unacceptable. We were not provided a walkthrough of the truck's features, no guidance on the Toyota app, and no explanation of how to set up payments. We also were not informed at the time of purchase that we could upgrade rims and tires by paying the difference -- something we only discovered later through the service manager, after the opportunity had passed. While Bradley was professional and polite, the overall sales process lacked clear communication and follow-through. After an accessory upgrade, we were not properly advised about the window tinting process and only learned not to roll the windows down from a small Post-it note. Most disappointing, after Keith, the Sales Manager, personally asked us to leave a review, I emailed him twice to address these concerns and received no response over several months. That lack of accountability reinforced our concerns about the overall customer experience. We expected a higher level of professionalism, communication, and attention to detail.

When looking for a new Explorer, I reached out to three different Ford dealerships. Even though…read moreSound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and…read morewithin 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership.

To first start out, the online experience was something new to me and it was very convenient to…read morehave, when you don't want to physically drive to a dealership. Enterprise might not have a huge inventory of cars, but with a little research and looking around, you might surprisingly find the right car. They do their best to update their inventory as often as possible and when you see a vehicle "in certification," then that means it is being checked out before being available for sale. During the time I was looking online, I was being helped by Ana (Sales Consultant) and Devin (Senior Sales Manager) via email, after submitting an application. They both went through the process of what vehicles I was interested in and when you let them know what you want, they will complete the application process to see what you qualify for. I then received a call from Ana or Devin, with both of them introducing themselves once again and going through what I was qualified for. They throughly made sure everything was correct and if they missed anything to confirm or review. After everything was confirmed, it was time to go in-person to meet them and the vehicle of my choice(s). Upon arriving, I was already familiar with the location since I have rented a vehicle from there before, just now working with a different side of the building. When going into Enterprise, it was very clean and inviting, as there was somebody to greet me. From there, got to meet Ana personally and from there, we went right into business with the vehicle I was interested in. During the process, Devin came in and introduced himself once again to formally welcome me at this location. Ana made sure all information was correct, then brought the vehicle for me to take a look and out of the many decent amount of vehicles they had in their lot, I went with the 2021 Volkswagen Altas and it was amazing to look at, both interior and exterior! After looking at the Volkswagen, I wanted to take a look at other vehicle they had on the lot and Ana was very patient with me, telling me to take me time. After taking a look around, made the definite decision on getting the Atlas. Went through the complete application process, signed all necessary documentation and once everything was good to go, I officially got my car! A couple days after I purchased my vehicle, brought it back in for Devin to take a look at because for some reason the remote start was not working. So Devin told me to bring it on it to see if something could be done with their technician team or it would have to go to the dealership. After waiting a couple hours, it was finally working and it was just due to the coding of the vehicle, which was reset. In the end, I honestly had the best experience with both Devin and Ana, so if you get to have a chance to interact with them, you are in the best hands! They both were understanding, professional, patient and VERY transparent, which you do not get at a lot of dealerships. They made the experience for both online and in-person smooth and stress-free. In my experience with Enterprise, I would highly recommend going to this location to find your vehicle, if you choose to do so or if the options are there for you.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

PLEASE DONT BUY ANYTHING HERE! Dishonest, TERRIBLE customer service + standards!…read more First off, Both of my parents bought 2 cars at $50,000 within 48 hours. My dad has mentioned the smell of oil the last two times he's gotten an oil change- both times the maintenance team said it's probably just a spill from getting it changed and nothing to be worried about. (Keep in mind this is when he was in the warranty) his first oil change out of his warranty he brings up the conversation he previously had and now they say that he has a oil leak that has obviously been there for a long time. Then one of the maintenance managers say that majority of their maintenance team was doing dishonest things which lead them to get fired. She write some of our information and says she's gonna get it to her manager, which did not reach out to us like he was supposed to. After calling two separate times I finally got in touch with him and he said he cannot do anything to help because the old maintenance team didn't write anything down about the interaction. Keep in mind all of this was after admitting that his whole team was dishonest and frequently did not pay attention to anything a customer would bring up. This shows terrible management, customer service, and employees! As of now, I will continue to escalate the situation and make sure everybody sees how TERRIBLE they treat customers. Please do not come here, they will continue to screw you over with no remorse

I had a disappointing experience with Andrey Shanazarov. We had previously discussed that I would…read morecome in on Friday to purchase the car, and he told me he would hold it for me until then. However, the vehicle was sold before I arrived. When I followed up, he stated that he assumed I did not have the down payment, even though we had already clearly discussed the payment details beforehand. Additionally, the interaction left me feeling as though I was being racially profiled, which made the situation even more concerning. Overall, the experience felt unprofessional and poorly handled.

A big shoutout to, Mai, Trey and Dan from Finance. I would like to express my deepest gratitude to…read moreyou all who had made it possible for me to walk away with a 2026 Mazda 3 with 42 miles and a 3 year service, 5,000miles or every 6 months whatever comes first. My experience with Mazda Renton was great, and it sure won't be my last time coming in! Definitely a repeat after this experience. Behind it all, I have a unique situation and I had went to, Burien Nissan, Honda Of Sumner, Subaru of Auburn and Bud Clary of Auburn. All of them wanted to put me in a vehicle with over 100k miles etc and with 10k down, now they are lost of words when I had told all four of the dealerships that Mazda of Renton had Financed me with a fraction of the 10k requested down. With that being said, my payments and interest rates are a quarter of what all 4 dealerships wanted me to sign onto.

Very bad experience with Walker's Renton Mazda. I purchased a car from them and later found out…read morethat they added multiple extra contracts (like key service and maintenance packages) to my paperwork without properly explaining them to me. After about 6 months when I noticed these charges, I went back to the dealership to cancel them. I spoke with a manager named Den, who was extremely rude and spoke to me in a very aggressive and disrespectful way instead of helping resolve the issue. Later, after getting advice from others, I contacted them again and went back to the dealership to cancel the contracts. They gave me a cancellation copy and told me it would take 3-5 weeks for the cancellation to process and that the refund would go directly to my auto loan bank. Now it has been over 8 weeks and my bank confirmed that no cancellation or refund has been processed from Walker's Renton Mazda. This is very frustrating and unprofessional. I feel misled and ignored. What's even more concerning is that two of my friends experienced similar issues with the same dealership. I strongly recommend that anyone buying a car here carefully check every document before signing. Be very cautious with any additional contracts or add-ons they include.