I wound up purchasing from another dealership, but I was so impressed with the service I received from Craig I felt I needed to write a review. What a professional establishment! If you're an enthusiast looking for something special these guys have it. Their selection and quality of cars is impeccable. No dealer sleaze here- Craig was not pushy at all and let us drive a few cars I was interested in. I will definitely keep them in mind for my next purchase. Thanks Craig! read more

I wouldn't recommend this car lot to anyone. From the start, the staff was pushy and vague, especially when it came to pricing and fees. The car I was interested in was advertised as being in "great condition," but once I looked closer, there were clear issues that hadn't been disclosed. When I asked questions, I either got half-answers or attitude. One problem was brushed off as "normal," which later turned out to be anything but. Paperwork took forever, numbers kept changing, and I constantly felt like I had to double-check everything to avoid being overcharged. The whole experience felt dishonest and stressful. Buying a car is a big decision, and this place made it feel like a battle instead of a professional transaction. Save yourself the headache and go somewhere that actually values transparency and customer service. I had a very uncomfortable experience at this car lot, largely because of the owner. His behavior was unprofessional and unsettling. He made comments and spoke to me in a way that felt discriminatory and disrespectful, and I did not feel treated the same as other customers who were present. read more

I had started a chat with them about a 2017 Subaru Outback they had on their website. CERTIFIED WITH 1 YEAR WARRANTY...is on the listing. When I asked about this i was told it was a mistake, they only sell extended warranty contracts. My feeling is if they lie about this, they will lie about anything. Based on the many 1 star reviews I tend to believe this to be true. SAVE YOUR TIME. There are many reputable dealers out there and this is DEFINITELY not one of them. read more

Update: took car to third party to get it inspected. Turns out the sold me an illegal car. It doesn't have any catalytic converters. They were cut out and pipes welded in replacement. The driveshaft boot is missing, and it's misfiring like crazy. Driver front wheel is bent and wobbles like crazy. I have the video and pictures to prove it. I called Auto Quest, and like a coward Jason passed the phone to Craig before I could say anything further than just my name and the car. I told Craig the issue and he immediately said I did it. I just got the car back yesterday from being in their possession. The welds have rust. Just take a look for yourself and see if that looks new. Yes I will be seeing them in the court of law for illegally selling me a car. read more

Auto Quest - Proof of this dealership selling me an illegal car in Washington State - Car Dealers Near Me - Renton, Washington

Luckily I didn't spend my money here. The experience was a good one until the cornball named Craig Ludy interfered. Keep him off the phone and away from customers, he's a cancer with a terrible closing pitch. The deal was done, the employee Jamie had already done the hard. Closing the deal was just me having someone go up there and look at the vehicle and then send the money. But Craig who I never spoken with called and started hassling me about another customers wanting the vehicle but they were waiting on me. Of course you were waiting on me. That was already agreed upon. But the little boy Craig couldn't stay in place and ruined it!! Good luck Quest, you got a terrible navigator on hand!! But he saved me money today! read more

DO NOT BUY FROM HERE!!!! I made a huge mistake by purchasing a vehicle here, I wish I never did now I'm screwed out of thousands of dollars. They sold me a car with electrical issues, they down played the issue, and told me "if anything happens to the vehicle we have a shop here, we fix it here!" That was a LIE. I've reached out to them several times to fix the issue since they sold me a vehicle KNOWING there was issues. A few days after i purchased the vehicle everything just started going down hill. No response. Craig "the owner" or so he calls himself is your typical slimy sales guy who talks over you, doesn't listen to you and genuinely does not care about you he just wants your money. It's so unfortunate that I trusted anything he said. Save yourself time and money and AVOID this dealership. They WILL sell you a junk car. read more

Amazing !! Great service ! Stop by and look at some cars recently and got a Tesla here! Come and check it out the cars here :) read more

I purchased a car from Auto Quest in February and took it in for a routine service this week. These guys are awesome, starting with the owner, Craig, who made the service call as smooth as any I have ever dealt with. Craig and his employees did a top-shelf job in selling me the car in February, then followed up the sale with a service call that was both technically sound and provided excellent customer service. This is a great dealership; thank you, Auto Quest!! read more

don't ever buy a car from this place, a month ago i went there to buy a tesla. i test drove the car and the steering wheel was leaning to one side and i told the sales guy. he said the alignment was only $75. he gave me the address to go down to the alignment place in kent. they said they don't fix tesla. then my sister called him and he said tesla did the alignment and when it was done bring him the receipt and he would pay for the alignment. the receipt was $275 plus tax. now they say they only pay $70 for the alignment. wtf dont ever stop by . or buy the car here read more

I urge you to trust the bad reviews. We bought a car without price negotiations and within 24 hours we regretted any engagement with this business. The level of rudeness and disrespect we received from the owner and the salesman is indescribable. At first, the attention we received was friendly, chatty, responsive and caring, but when information was fuzzy, confusing or faulty (and they were confronted), a switch went off and the difference in how we were treated was shocking. There is a serious lack of attention to details, an ease of providing information that isn't quite accurate, and it's obvious now that the owner and salesman simply do not care about customer satisfaction. We were eventually told to go away and stop calling/emailing. Both the owner and salesman said "I don't need this today". With our unresolved issue, both the owner and salesman had similar language and responses - and both acted as if WE are the problem. Their practices for dealing with questioning customers or conflict (after the deal is done) are unsettling. I would bet money on the habits of communication being intentional and not just because someone is having a bad day. They are much too comfortable switching abruptly from being helpful, to being resistance, dismissive and rude, and their language is the same. Any paying customer supporting a business deserves to be treated better. Even if buying a used car. read more

Bought my Lexus here a few years ago totally worth it. Still a beast for a great price and they didn't want to accept my trade-in because they were honest and fast to work it! read more

Auto Quest - Lx470 - Car Dealers Near Me - Renton, Washington

I've bought a couple vehicles at Auto Quest. Great buying experience. Super straight forward. We were in & out in less than an hour after we selected our vehicle. In the market for another vehicle and they going above and beyond to find one that fits my needs. Thanks Craig & Devon. read more

Auto Quest - Car Dealers Near Me - Renton, Washington

I went to auto quest because it was a good deal on the a white F-150 about 17,000 for only having 70,000 miles on it! I took the deal and when I drove the truck for a few weeks random things started not working! It's a bad place to do business and I do not recommend them to anyone! Don't even get me started on the one female that works there she can't even speak the customers without being rude! Probably the worst experience I've ever had! One of the first things they asked from me was to leave a good review and I waited to see how it was going to play out before I would leave a review! Well I guess it was mistake on even considering them as a place to do business. Seriously if you see a good deal from them it's probably not they cover everything until you take the car and then you're stuck with all the issues with the car. Please don't make the same mistake I did! read more

I wasn't planning on buying a BMW but went through my Company's buying service and Auto Quest showed up so I decided to take a look and I'm so happy I did, I had the absolute best experience. Logan and Scott were amazing to work with. My Birthday is in 5 days and I mentioned how fun it would be to have a Big Red bow to make it a gift to myself and Logan surprised me after the sale went through with a big Beautiful red bow! Thank you for such a great experience and early Birthday gift to myself!! You were all so easy to work with!! read more

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January 23rd I bought the car from autoquest January 30th the day I went to bmw to get coolant refilled February 16th had to completely park the car February 18th the car was towed from my job February 21st car was towed to to the warranty company Spoke with Devin at approximately 1230pm February 17th about the issues with my car Devin stated that he would speak with and pass on my information and concerns with the owner Craig once he came into work at that time his ETA was 1-2hrs and said he would be in contact with me and I should expect a call back. Few hours pass by Didn't receive a call back from Craig or Devin like I was told. So at 04:45hrs I called back to follow up I was placed on hold and then hung up on I called back and spoke with Craig who answered the phone and he had no idea what was going on so I explained to him what was going on and he told me to get it towed to the dealership i asked him was there a specific time frame he preferred and he said "just get it towed to me" I called back and spoke with Vince after scheduling a tow thru my insurance roadside assistance and told him the ETA of my tow was been 90-120 mins .. he said I needed to have the car by 7pm and I said ok I do not know if that's going to work but I'll keep in contact with you..if Craig would've just said a time to have it in or the correct preference I wouldn't having a bad experience because I now have to cancel the tow and schedule another time because they close at 7pm and nobody wants to wait on my vehicle that they sold me less than 4 weeks ago that's having issues already So my car gets towed from autoquest without notifying me. I discovered that by following up with a call that I once again was promised a call back .. I spoke to a lady named Joey who explained to me that my car was just picked up by the warranty company and so I asked her how does this work this is my first time having to deal with a warranty claim and such things . She gave me the number to the warranty company she was at the time unaware who my service advisor was for the warranty.. I asked her about loaner assistance and she told me that I would have to talk to the warranty company about that... after our conversation I called the warranty company and I explained to them who I was at what was going on with my car and how long I've had it they told me that they wouldn't even be able to process a claim untill after me having the car for 31days and untill they process a warranty they can't even talk to me about a loaner and told Me that I would need to contact my dealership where I purchased the car from in regards to loaner car matters . I called and spoke to Devin (the guy who sold me the car) and I express to him what's going on and he said that once again he would have to contact the owner of the company about letting me get "the only car they have to rent out" and for me to call back in the morning so I give them a call in the morning after about a hour of opening hours I ask to speak to Devin and he gets on the phone with the same old story he's been telling me everytime I call ..he has to get ahold of his owner . The owner didn't show up .. can I call you back (and never call me back) then what's even crazier is he gets the phone and after i state my name he acts like he don't know why im calling .. like i shouldn't have to be blowing up you guys for my car back or to get information and be kept in the loop of what's going on or what's next with my car and I shouldn't have to be out here catching the public transportation city bus, bumming rides from co workers , spending money on Ubers...I just bought a 2017 bmw from you guys what do I look like riding a bus or spending money on a Uber I haven't even got to make my first payment yet i am a single dad I got two fucking daughters I gotta make sure to take and/or pick up from day care and school... I haven't even had the car for 31 days and When I am entitled to a loaner car in my warranty agreement and if that takes time if you guys truly care for a customer then you guys would communicate a lot better and accommodate a little more effectively and if you guys suck that much to where you guys can accommodate stop bullshitting the customer(ME) and be %100 transparent and quit putting me on the back burner I have yet to receive any equal amount of respect and transparency that I've showed you guys since the first day I stepped foot on you guys lot.. but for some reason I' continue to have nothing but horrible experiences with you guys. I just don't get it it's like each time I call(because nobody is calling me even though you say you will call me back & I give you guys ample amount of time to call me back) the service I receive puts a even more sour taste in my mouth . Certainly make me regret purchasing from autoquest. I called today February 23rd at approximately 11:33am speaking with Devin only to end up getting promised another call back read more

We had the best car purchasing experience with Auto Quest and specifically with Logan. From the moment we walked in till even after our purchase had been nothing but the easiest, lowest pressure, flexible, and just all around great experience. We went to over 7 dealerships and just based on how kind and easy the conversations we had with Logan, we wanted to buy from him, but the price of the vehicle was a great price too. We will absolutely be referring friends and family to Logan and Auto Quest and will absolutely purchase our next used car from him. read more

Joke spent time picked out the car did application for finance called them next day.. to check up on it and here it is still days later after they said they would call me back to let me know and nothing.'they have no customer service or any motivation to sell anything. Sad read more

Craig was a pleasure to work with he let me take my time to look over and test drive a couple trucks, once I found the one he had me out in less than 2 hours read more

First off, I would like to state that I have NEVER written a negative review ever on yelp, so it saddens me to have to. THIS IS A NEGATIVE REVIEW, BEWARE OF THIS BUSINESS!!!,PARTICULARLY BRANDON BESHARA THE SALES MANAGER I recently purchased a used Audi S7 from this establishment through Brandon Beshara (sales manager). I live in California so the transaction was done by email/phone calls.Everything was ok at first. I had been to a couple other dealerships and test driven a few vehicles with intent to purchase, I told him of people/dealers trying to swindle me and I was assured that he/this business was nothing of the sort. 1.I guess there was a flag on the loan because my "signatures were not the same as on my license". Once this happened I started getting the runaround. He was not being forthcoming as to what the status of the shipment of my vehicle was. I hate getting the runaround. I was patient at first. Then I validated my identity further... Cool I got to move forward. 2.There was a mistake on the quote that I got from him via email to the documents that I signed . The long and the short is that the price was 300 higher on the base when I got the paperwork in the mail. I was assured by Scott (finance) that it would be taken care of and I even emailed Brandon about it. He asked what the problem was, I told him, thought it was all cool. Needless to say my issue isn't resolved if I'm writing this review. 3. When I was speaking to him as to my concerns about the quality of the vehicle, I told him about how a previous seller had assured me everything was ok with the vehicle when in actuality it was a mess AND was missing the spare tire. (Audi wheels are 7-900 depending on the rim, these are 20"wheels and michelins aren't cheap either) After dealing with a fiasco with the shipping company, I get the vehicle .....NO SPARE TIRE. (after being told by Brandon about their "reconditioning process", I was assured that the vehicle would have a spare tire as they are a luxury car dealership. It seemed that such a concern was a laughable matter , which made me feel more comfortable. )I called and was ticked for sure by this point. I was asking him for help with the shipping company as they damaged the vehicle in transit and were trying to scam me, no fault of Brandons ( I have to be fair). He was BEYOND done with me at this point, told me he was "really busy" after trying to help me for a while and it was basically my problem at this point. So I'm asking him what were going to do about my 300 dollar defecit and my spare tire. "You're just trying to bleed us for more money at this point." I lost my cool and cursed, which I should not have done. IN SUMMARY. I would NEVER RECOMMEND this business to anyone and especially don't deal with Brandon. As a customer, I would expect the sales manager to exhibit a higher caliber of moral standard, keep their word, and not be the epitome of what people make car salesman out to be as I have dealt with several honest car salesman. Im out a potentially 900 dollar wheel, the expensive rubber that goes around it, and I don't have resolve on my 300 dollar credit as promised (Scott seemed like a good guy, phone calls were direct and straight forward) I was taken advantage of and as a customer, this is exactly what we are looking out for with businesses. I want someone to make this right, I don't want to deal with Brandon . I hope the owner sees this . I will post pictures of the quote vs. my actual loan soon. Customers shouldn't have to deal with this, its easy.....JUST BE HONEST AND I WONT CALL YOU AGAIN AND AGAIN AND AGAIN AND AGAIN. I was treated disrespectfully and thats not what good businesses or salesmen promote. Shaun read more

I hate, loath, DETEST buying cars. It has been over a decade since I stepped onto a lot for that reason. Old men ignoring my female opinions, asking where my husband is and if my Dad is on hand to "get down to business" (eye roll), hard sell haggling tactics, yelling, bullying, bold faced lying - I have seen it ALL. I had been researching Mustangs for over 6 months. Knew the year, model and price I wanted. Stepped on the Auto Quest lot and held my breath - I. WAS. SHOCKED. I am still waiting to wake up. No hard sells, no over zealous energy, no sexist behavior at ALL. They simply asked what I wanted and to let them know if I needed anything. Took the car for a lengthy test drive by my self. Brought it back: no tactics, no BS - I had to ask Dominique if we could get down to business! He gave me a very fair price. We went over what the financing and payments would be. When I went in for financing it was within pennies of what Dominique quoted me. I was in and out in under and hour. Truly, the quickest, most painless and even pleasant car buying experience of my life. Dominique and his staff are great; low key, respectful and dare I say of a car dealership: genuine. It ticks me off when people review places they have never actually done business with. Sorry if you didn't get a call back within 15 mins or someone didn't kiss your a$$ when your tone got negative. I assure you, these guys are legit - they have my business for life. For the first time in my life I am as happy with the service I received as I am with my amazing new sexy wheels. Thanks guys! -Gina & Joe read more

Auto Quest - My Sexy new Whip! Thanks guys! - Car Dealers Near Me - Renton, Washington

This place everyone need watch out.. 80% of the car accident but still clean tittle. Dealer buy accident or damage. Rebuilt them. I feel not worth it. Bondo body and repaint them... careful. Slowly look the paint and touch it. You will know it. they wont tell u car repaint. fresh paint. Buy it few yrs later clear coat start fake out... some car repaint the whole. When u look at it super new. Slowly look they repaint whole car... ouch. U buying Clean tittle car... sry it rebuilt u didnt know. read more

I've been putting off buying a car for so long because I dislike how pushy salesmen at car dealerships are. I found a great deal on a car online at Auto Quest and Zac (the GM) made the buying process so fast, easy and enjoyable. I loved how straight-forward and honest he was in answering all of my questions. I felt like he had my best interest in mind during the entire process. Again, very different from what I would expect at a typical dealership. Apart from working with Zac, I found the other staff members at Auto Quest great to work with. The other guys were willing to help me with more questions I had and the service department was just as helpful! Bottom line is if you want an easy process for purchasing a car at a great price, I would definitely go with Auto Quest. My next car will most likely be purchased from here as well based on excellence service I received. I've owned my new-to-me car for just four days now and love it so much! read more

Auto Quest - Car Dealers Near Me - Renton, Washington

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This was the easiest, most honest, enjoyable, and fun car buying experience I have had. The entire team was extremely helpful. They had ghee vehicle waiting for us upfront when we arrived. They had us in and out of the place within one hour. Thank you for everything! read more

My husband and I recently decided to upgrade to a Prius because of our longer commute to work. I was surprised to find that even though Auto Quest is a luxury dealership they still have a large selection of modest cars as well. When I came in, everyone was extremely kind and welcoming. I worked with Dominic, even though he couldn't help me right away he offered me snacks and refreshments they had for their quests, in the waiting room. Their waiting room experience was pleasant, they have a big flat screen tv comfy couch and endless magazines. Other sales men walked by and greeted the guests in the lobby, adding to the welcomed experience. When Dominic was ready for me he made me feel like I was his only priority, he listened attentively to the things I wanted and my requirements for our future car. He let me test drive the Prius that they had available, Dominic explained me to how to use all the gadgets, what all the buttons meant and helped me along this new driving process. I loved this car right off the bat! Not to mention it was a great price! He definitely didn't push me to make any decisions right away, there wasn't a sleazy car salesman feel at all. I thought about it for a few days and decided I wanted to buy it! Dominic made the process so easy on my part! He had all the paperwork ready when I got there to trade in my old car and finance the new car, he explained to me what I was signing and all I had to do was sign the dotted line, no extra paperwork for me, he did it all! I had noticed a few smudges with the carpet and he had his guy clean the car inside and give it another bath before I left with it. It even had a full tank when I left! I told him I really wanted tinted windows and he made this process easy too! I called in the following week to make an appointment, was able to drop it off, get a loaner from them and pick it up same day. I was very pleased with the convenience for everything! I have already given Dominic's contact info at Auto Quest to several friends who are also looking to buy a car. I would definitely recommend this place to anyone! read more

Auto Quest - Right after Auto Quest tinted my new car - Car Dealers Near Me - Renton, Washington

So there is more damage to the car Autoquest Seattle sold me. Mechanics said it was existing and obvious. The warranty autoquest sold me and said would cover things like this (no, not small wear and tear but major problems) was once again not covered. $6,300 warranty, 10k plus outnof pocket. The only ones profiting are Autoquest Seattle (who said it would be covered and the crooks they recommended at MAP warranty). Do not buy from this company unless money isn't an issue. I'll send anyone who wants pics of the bad parts and a copy of the warranty they sold and profited from. No one is stepping up to fix their screw up. Buyer...be very aware. read more

I bought a car from them a month ago and then they told me to return the car, they began to threaten me that some guys would come and take the car, I had already pasted over the car with tinting, bought all the accessories and they took the car, the owner generally started pushing and shouting at me, there is no service at all know how to communicate with customers, never hear never do business with this company will get more problems than you think read more

Definitely the best used car company around - highly recommended! I came here since they happened to have a specific car I was interested in and was amazed at the excellent service and low pressure sales. Zeke was wonderful to work with; he handled everything independently and it was great to not get the run around with multiple managers and sales people. He got me a fair price for my trade in and when the car I bought had a few mechanical issues (100k+ mi so not unexpected) he went above and beyond to figure out the issues and get me safely on the road. Next time I'm back in the market for a car I will definitely be contacting Auto Quest. read more

Worst car dealer ever. I went there and they won't let me test drive the vehicle. How can they expect make a sale if they don't let their customers test drive a vehicle. Avoid at all costs Addition to review Based on owners response: Well I said it is slightly over my budget (not $10k) and I may change my mind if I feel it is nice. I ended up buying something which is more expensive than the car you had. To cut short the story, it is ok for you if someone who isn't interested in the car tell you that he/she is actually interested rather than someone who is genuinely interested and tells you that He/she may or may not buy it as it is "slightly" above the target price. This to me is ridiculous. read more

I had a great experience purchasing my BMW 335D from Zac and Dominic. After relocating to San Diego from Seattle I quickly realized that my previous car (V8 4runner) was not cut out for my work commute. The 335d's are not common in the U.S and I ended up locating one at Auto Quest which was competitively priced compared to other dealers. After speaking with Zac, he reassured me that the condition of the vehicle was flawless and went ahead and moved forward with the paperwork, financing, and shipping to San Diego. I ended up trading in my 4runner and received KBB value for it which I was happy about. I received my 335d within a few days and the condition was nicer than what I had anticipated and the vehicle operated perfectly. The transaction was smooth and I would definitely purchase my next vehicle from them in the future. read more

Auto Quest - The arrival of my 335D :) - Car Dealers Near Me - Renton, Washington

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If you want to be treated with the most respect in customer satisfaction this place exceeds all. Respectful and experienced! With a range of pre owned luxury vehicles. First of I was greeted with a smile and a warm handshake by both Robert and Craig as soon as I walked in. They were not pushy like other sales people, we let them know what we were interested in and were able to find the car I was looking for a 2010 Lexus Hybrid Hs. It was a very nice clean environment and I have to mention the beautiful art on the walls that make you feel like you are in your own living room. I want to say thanks to Robert who made this car buying experience the best i ever had and something to look forward to in the future when it's my husbands time to buy a new car we will be coming back and we have told all of our friends and family through Facebook to go see you if they are in need of a car. P.S I LOVE MY CAR! :D read more

I always do a lot of research online before going out, so when I am at a dealership, I know exactly what I want, and all I do is basically fact-checking to see if what's advertised online is exactly what's on the car. I don't need any salesperson to either repeat me the facts that I already know or even worse, distort the facts. Auto Quest did just what I want. After showing us to the car we was looking for, making sure we didn't have further questions, they just walked away, leaving us alone with the car. We had plenty of time to compare our checklist and the car. Then they came at a right time asking if we need a test drive. After hearing yes, they prepared the car, did the paper work, and then again left us alone with the car, which was quite a surprise that I actually went to confirm that we were going to test drive alone. For all the test drives I've done, this was the first time we could actually feel the car without a salesperson talking all the way. After checking everything was as advertised, we decided to buy the car. The finance was trying to sell the extended warranty though. After I was firm that I was not going to buy extended warranty from them, the rest of the process went smoothly. At the time, they explained that the registration fee was just an estimate. I was thinking "yes, you will overcharge the fee and pocket the difference." To my surprise again, they sent me a check refunding the excess, the license plates and the registration in less than 2 weeks. What a efficient and honest business! read more

ZERO STARS!! Shady Shady Shady!!! Bought a 2015 Jeep with just 47k miles on it in March. 38 Miles of driving later and the check engine light came on. Shop told me it had obviously been reset by the dealership. Had to have spark plugs replaced out of the gate, the navigation we paid for that they said was included had been completely discontinued on this model previously by manufacturer (known by them). It's now September, and we have had constant issues with drivability, check engine light coming on and off and now I am told it likely is a shit motor. It will be a month "or so" before I can get it out of the shop and I will need to rent a car. Logan was decent enough to at least OFFER to give me a loaner the first time I faced the issue hours after buying, but was told by Devin when I called today that he no longer works there. Devin was the most unhelpful, rude, condescending individual I have ever had the displeasure of dealing with. How you treat people matters. You probably think you have to "mansplain" everything to all women. Yeah- I cussed him after the consistent "you bought it used" crap kept coming out of this mouth. I'm not stupid. Just ignorant for choosing you to be our dealership. Never again. Found out from a local that they buy auction cars and reset any "check engine" lights before test drives etc. Like I said- SHADY. BUYER BEWARE. read more

I Purchased a vehicle from them over a month ago. Some work had to get done and have had a horrible follow-up experience from the management team ever since. Had no issues before but seems like this is a completely new staff and can say that their follow up is left to be desired. I've had to have a trim piece ordered twice. The first time, they ordered the wrong trim, wasted trip from Sumner to Seattle. This time, after reassurance by their staff during the week that the part would be correct, painted and ready today..to my disappointment, the part wasn't there at their auto bodyshop, Arrows, but it also never got painted to match my vehicle!! To make matters worse, they "said" they would replace all 4 tires on my vehicle. Back to 1st instance with the wrong trim..the wheel lock key wasn't in the vehicle..so they said they'd order a key for it..fast forward two weeks and apparently, new management. They said earlier in the week that the wheel lock would be at Arrows for them to replace my tires..same result, wheel locks weren't there.. If you're gonna go somewhere, AutoQuest wouldn't be the choice, unless they fix their new issues. This wouldn't have been an issue with the previous management. Thanks for the ZERO FOLLOW UP and my 2 wasted trips to downtown Seattle...with no results!! DO BETTER! read more

NEGATIVE STARS !!!! Terrible customer service, no respect with your customers. staff unprepared, and disrespectful. this weekend (02/23/2019) I went to buy a nissan titan 2004 that was announced for 4900.00 (I'll put photos to prove what I'm talking about) I did the test drive, and I decided to buy the car. we did deal(shake hands) for 5200 with all the fees, licensing and car cleaning. WE SIGNED THE CONTRACT AND EVERYTHING WAS RUN WELL, AT THAT MOMENT I HAD ALREADY BOUGHT THE CAR! When unprepared and disrespectful sale guy, noticed that they had changed the mileage of this truck (108xxxmiles) by another one that was in stock(129xxx). Noticing the mistake they made, he said he would not sell me the car any more. (REMINING THAT I HAD FINISHED THE BUSINESS AND SIGNED ALL THE DOCUMENTS, EVEN I WAS WAITING FOR CLEANING THE CAR). That's when the shop owner told me to leave his property and RIPPED the contract we had signed! Simply as that, the dishonest owner, RIPPED the document in front of several clients who were there and told me to leave his property. In the end I missed a day at work, and I paid for the mistake of a dishonest store. I left without any apologies or something like this ! DO NOT BUY IN THIS STORE, BECAUSE THEY DO NOT RESPECT THE CUSTOMERS, EVEN IF THEY MAKE ERRORS. THEY WILL ALWAYS TRY TO SCREW YOU, NO MATTER WHY! Check how they treat their customers! EVEN, when they are WRONG! https://youtu.be/Q-GCDGYBjYc read more

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https://www.autoquest.net/details-2009-volkswagen-cc-4dr_automatic_luxury-used-wvwhl93c89e546677.html In all 49 photos, none of the pictures show clearly that the windshield is cracked on the right side. I did not know about this until I come to the dealership to buy the vehicle. Brandon even had the attitude with me saying that it's a 6K car and he discounted me $1800 for me so I have to deal with that cracked windshield. And what he says is FINAL. WOW...Ok, Mr Brandon the Boss..sure. read more

My wife Jessica and I recently bought 2014 Volkswagen Jetta station wagon from auto Quest, and received excellent service and consideration from them. They were flexible when we chose to change our deal, and we are happy with our new car. Thanks! read more

I had been researching and wanting to buy an electric car for months. I twice visited Paramount Motors and was unimpressed with their cars and salesman. AQ was like buying from a real dealership without the pressure and sales tactics. Salesman free test drive, beautiful cars and fair pricing. I asked for an alignment with my purchase and they use Arrows repair shop (5 star yelp business). I've never bought from an auto broker and was very happy with my experience. The showroom has arcade games and you can sit in all the cool expensive cars without anyone hovering. And the office area is nicer than my house. Huge TV and really nice furniture. Oh and they had an AC Cobra up front. Man!! read more

Be wary about the cars at this dealership. Even though they say it has passed multiple inspections and 0 accidents on the car report there maybe still unreported damage. Be sure to check everywhere to make sure body panels gaps are even and that the paint color is matching between each panel. Another clue is overspray on the edges of each panel (especially the bumpers) that have been hastily repainted for a quick flip. There will be overspray near the bolts and edges. Open the hood trunk and look at the edges to make sure the paint has a smooth transition. I found this out after seeing great pictures online and wasting 3 hours of my day looking at one of their cars. Minor dents and chipped paint everywhere and the details noted above and worst. Although I didn't expect a perfect car, I was hoping for them to be more open about it until I found the clues myself. read more

I'm looking for a good 2-3 year old second hand Porsche Cayenne, and found a car with right characteristics and located not too far on cars.com. My wife and I went to this dealership, but after walking around the lot a bit we decided we are not going to buy 50K second hand car at this dealership. This Auto Quest place just does not feel like a normal car dealership - it does not have showroom, it does not have customer parking (!) and an employee told us to park on the street in front of some other business, all they have is a warehouse packed with second-hand but luxury cars. The area itself is more on the outskirts, with workshops, factories etc. around, and there is collision repair/body shop right across the road. ... Maybe cars at this place are OK - I don't know, but I just don't feel comfortable buying expensive used car there. And advertised prices are not much different than similar cars at official Porsche dealership, so it is not clear why should I take the risk. read more

Giving this place 3 stars because one is for the boss Craig, another one is for Scott, and finally the 3rd is for the variety of vehicles. I recently purchased a vehicle from them and I personally had a bad experience with the sales person who presented himself poorly, and was giving constant attitude when negotiating. And when I asked if we were given floor mats and fixing the scratches on the vehicle, and perhaps the shift knob, he yelled "you either get a discounted car or we fix the car, you can't have both!!!" But prior to any negotiations, he had stated that the company would fix the car. And the other issue I had with them was we were promised that the scratches and dings would be fixed but when we finished signing the papers, they did not do anything to the vehicle except for a wash. read more