I recently found myself an owner of a BMW 7 Series with a battery that loved to die. I knew this…read morewouldn't be as simple as swapping it the battery on my Honda, so I found Finesse Auto and made an appointment. The online booking system was super easy. The location is in a hectic little corner of Georgetown, but the moment I walked into the lobby it was clear that this place made an effort to be clean, professional, and hospitable. The customer lounge is accommodating with plenty of power and usb outlets, snacks, water, coffee, and WiFi. As they worked on my vehicle they were up front and transparent about all pricing, pointed out other issues to bring to my attention, but were never pushy or up-selling about any of the additional maintenance recommended for my vehicle. A new battery for a BMW is not cheap. I knew this going in. But I felt good about my experience at Finesse and that my car was in expert hands. Would recommend for anybody owning a luxury vehicle that needs work.

Midway through getting new tires at Costco, the tire center called and told me my lug nuts were…read morefailing but they couldn't replace them. They couldn't even take them off? I did a brief search on my phone for a Mercedes shop and found Finesse. A quick call later and I had new lug nuts ordered. I was taken aback by how friendly the person was who helped me out and how easy they made it. Quite a relief. I received a call a week later to tell me the nuts were there and I made my new tires appointment, and throughout finesse made it easy. They told me I could come down anytime and they would put the new lug nuts on for me at no charge, which meant I could make the tires appointment any time. I can tell you this was a new experience for me - in the past I generally felt at the mercy of the shop and the particular folks who were working that day. At finesse I felt like I was in good hands. Their relaxed atmosphere, the amazing customer lounge with snacks and coffee - very welcoming. The communication was clear and helpful throughout. I will be taking my car to Finesse in the future, that is for certain. Had I known about Finesse, I could have called them first for the tires themselves and saved myself the trouble. A true gem in Georgetown, this should be your first call.

I took the day off of work and came in to look at Toyotas last Friday in the middle of the day…read more What's funny is I didn't even realize I had bumped into the General Manager, Erika Olson, and I was able to laugh and joke around with her. Beyond that, Erika was sitting at the front desk and was the first person I ran into. Which is wild to me, since most car dealership GMs aren't that easily accessible or reachable. I ended up working with Evan Olivier and I had one of the best car shopping experiences I've ever had. Evan was extremely personable and real with me. He mentioned the extended warranty one time, I mentioned I wasn't interested and that I had a bad experience with extended warranties in the past, and he didn't bring it up again. He didn't try to push unwanted services or products on me and respected my position on upsold products. I can't say the same for other dealerships... Otherwise, we were able to test drive 4Runners and Tacomas and I learned a ton about Toyota's the day that I visited. Evan was extremely knowledgeable about the different generations and capabilities they had and Evan being a Seattleite, knew what driving a Tacoma or 4Runner would be like in the city because he owned one, it wasn't just word vomit to be more agreeable with me. Instead of doing this crazy test drive, we parallel parked the Tacoma outside the dealership, we reversed into a parking spot, and we even focused on the turn radius like I'd experience in a Seattle parking garage, we almost took it to my apartment complex to check garage door heights to see if it would actually fit in my apartment complex, but phoned ahead and my apartment manager let me know it was a no-go for that specific 4Runner. Evan and I literally tested the exact things you need to check out when you live in Seattle and management was 100% okay with doing this odd check I had requested like taking it to my apartment complex. A+ for effort! The warranty transparency, pricing, knowledge, and information Evan shared with me and the experience overall was worth dropping a note here for others to review. I hope this has given you, the reader (yes you), reading this now the confidence in choosing Toyota of Seattle for your next vehicle and working with Evan Olivier to buy your next vehicle!

I am writing this to warn others about the deceptive contracting and total lack of service support…read moreat Toyota of Seattle. I recently purchased a 2026 Toyota Crown Signia and discovered that an $800 security add-on was slipped into my contract without my knowledge or consent. Additionally, I paid $1,999 for a ceramic coating package that failed in less than 30 days. Despite this being a brand-new flagship vehicle, the dealership has flatly refused to rectify the coating issue or address a manufacturing defect in the perforated leather upholstery. I am currently out $2,799 for unauthorized charges and failed services. I have already escalated this matter to the O'Brien Auto Group corporate office and the Washington State Attorney General's Consumer Protection Division. Save yourself the headache and double-check every line of your contract if you choose to do business here.

Last night I had not one, but two tire blowouts while driving with my 3-year-old daughter in the…read morebackseat. We were stranded in the Shoreline Safeway parking lot, and I was overwhelmed and unsure how we'd make it home safely. Thankfully, I managed to get one spare on and drove to O'Reilly's, where an amazing man named stepped in to help. He quickly called someone to bring an additional spare. Billy arrived made sure my daughter and I could get home without damaging my vehicle or putting anyone else on the road in danger. Billy's kindness and quick action were truly a blessing for my family. In a moment of stress and uncertainty, he showed up and made sure we were safe. I cannot thank him enough. Also, if you happen to see any negative reviews tied to his name, please know they are from someone who previously stole his identity (there's even a Judge Judy episode about it). Those reviews don't reflect the incredible person he is. Billy, you are an angel -- thank you for helping us and for keeping the roads safer for everyone!

Suuuuuper nice dude. Very professional. Helped me get a car out of a driveway I've been trying to…read moreget rid of for ages. Many thanks!

I had a great buying experience with Marcee. She is a very honest, friendly, trustworthy, and low…read morepressure person to work with, but she is also informed and knowledgable. My experience with her was easy and seamless. I found the perfect car with her. If you are in the market for this kind of service, then look no further!

My partner Mark and I bought a 2006 Highlander Hybrid a few years ago with extremely low miles…read more(28,000) if I remember correctly. She has excellent priced vehicles up for sale. There's zero pressure from Marcee. She is so extremely friendly and knowledgeable about all the vehicles she has for sell. She didn't hide anything I would without any hesitation recommend anyone to buy a vehicle from her! Marcee will work with you if your schedule is kinda hectic and her office is very easy to find.

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

I am extremely disappointed and frustrated with my experience at this dealership…read more I traded in my GMC when I purchased a Ford F-350 from this dealership about two months ago. As part of the trade-in process, the dealership was supposed to pay off the financing/lien on my GMC. However, two months later, my GMC lender is still charging me every month. My GMC payment is $1,559 per month. That means I am being charged $1,559 every month for a vehicle I already traded in and no longer have, while I am also paying for the Ford F-350 I purchased from this dealership. This has caused me serious financial stress, real financial loss, and risk to my credit. Under Washington State law, RCW 46.70.180, when a dealership accepts a vehicle as a trade-in with an existing lien, the dealer must have proof that the lien was paid within two calendar days, excluding Saturdays, Sundays, and legal holidays, after the sales contract is signed by all parties and all conditions are satisfied. This trade-in happened about two months ago, and my old lender is still charging me. That is completely unacceptable. I contacted the salesperson, Ezequiel Garcia Rivera, asking for answers and help with this situation. Instead of taking responsibility and helping me get this resolved, I feel like he is not willing to help me or provide a real solution. I asked for proof that the GMC loan was paid off, and I asked why I am still being charged by my old lender, but I have not received the help or urgency that this situation requires. This is not a small mistake. This is not just an inconvenience. I am being charged $1,559 per month for a truck that I no longer own because I traded it in to this dealership. The dealership took my trade-in, sold me another vehicle, and now I am the one stuck dealing with the bank, extra payments, stress, and the possibility of damage to my credit. I need the dealership to immediately provide written proof that the GMC loan was paid off, including the payoff amount, date sent, check number or wire confirmation, and confirmation from my lender that the lien has been satisfied. I also expect to be reimbursed for every payment I was charged after the trade-in, including the $1,559 monthly payment, plus any fees, interest, credit damage, or financial losses caused by this delay. Customers should not have to chase a dealership for basic responsibilities after a trade-in. A dealer should not take a customer's trade-in and leave them paying for a vehicle they no longer have. I trusted this dealership to handle the payoff properly, and now I am paying the price for their failure to resolve it. I strongly recommend that anyone doing a trade-in here verify directly with their old lender that the vehicle was actually paid off. Do not assume the dealership handled it just because they say they will. In my case, two months later, I am still being charged $1,559 per month for my old GMC, and the salesperson I contacted, Ezequiel Garcia Rivera, has not provided the help or answers I need.

Would give fewer stars if I could was told they would pick up my car between 1 and 2 and they never…read moreshowed I waited until 5 before I gave up and went with a better business. Use someone else if you can cause this place was a joke.

My old car was on the city street and kept getting marked for towing and once I lost the keys I…read morecouldn't get it moved. In a panic on a Friday I called these guys to see if they could help before it got impounded. They were able to come out within a couple hours and towed away my junk car for free. What I expected to be so much hassle was made so easy, definitely recommend these guys!

Do not get your Honda serviced here! I came with a bad windshield motor and let them know that was…read morethe issue. They ran a full diagnostics for 250$ just to tell me what I had already told them, then told me it would be 700$ to fix. I paid 250$ for them to tell me what I already knew and did not get the fix. Biggest waste of money ever.

Just flat-out lies. I'm selling a car -- they called/texted repeatedly they wanted the car. I told…read morethem I had a firm offer in hand, and if the offer wasn't better, I'd prefer not to come. I asked the range they were considering IF the car met my description (allowing they should get to inspect it and increase/decrease accordingly). They quoted a firm range above what I had I hand so we drove down. I walked in and was met by the rep I'd talked to and his manager who approved the quote. We reiterated the same thing, gave them the price range including leaving them plenty of profit. "Makes sense, car looks great, and we know what we have to beat." After they drive it and now have the 3rd "manager" step in, they say the "remote GM" has said they can only offer THOUSANDS less (ie. 5% less than the offer I already had in hand). When I asked why they'd quote one price and offer another, they claimed they thought it was a trade-in (when I told them both over text AND in person that I already had another car and just wanted to sell). Very happy to walk away. I strongly suggest this is a place to avoid.

0 stars Bad experience and the car came like garbage. Land…read moreRover mechanic found glue on the hoses to patch leaks.

I purchased a 2018 Jeep Rubicon from Tiki Motors a couple of weeks ago and I have to say that I…read morehave never had such amazing service buying a vehicle. I was upgrading from my 2008 Jeep X. These guys are straight forward and there is no shady business. They are great at answering all your questions with out making you feel like an idiot. Our sales guy Sean was great, friendly, did not make me feel talked down to and did not piss me off (Every car purchase I have ever made me so angry to the point that I have had to cut the salespeople down to size.) The owner is fantastic and it was a bonus that he is also a Jeep person. I highly recommend and anytime I am ready for another vehicle I will be checking with them first.