When looking for a new Explorer, I reached out to three different Ford dealerships. Even though Sound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department. read more

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and within 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership. read more

I just drove by and I didn't see an American flag. If Ford is an American company how come you don't have a flag like the other car companies next to you ? read more

To start off, I have a 2017 mustang GT 10/10 times I'll recommend anyone from getting a ford or even just getting their current vehicle worked on from this ford dealership. Over the course of 1year, this dealership had my car for 7 months of the year, First 3 months I had to go there due to some misfiring issues I had with my vehicle, turned out to be further issues lying in the engine had to get a vehicle replaced, which was covered through my warranty, (they also charge more than what outside warranties cover, so had to still pay on top of it) I assumed a new engine okay, so I'll be good for pretty good time, as I just daily the vehicle to work and home. 2 1/2 months go by of just being a daily driver, as I headed to the store the vehicle stalled on me, confused I was able to start it back and pull into the parking lot, noticing I am now In limp mode, CEL is back on, vehicle is misfiring heavily, I was able to tow it back to the dealership, and showed them the codes I found, and explained the issue. They found the issue was the VCT sensor was bad (they used from previous engine and didn't tell me) later tried to tell me and charge me $10,000 for repairs, and I had to argue with them stating it's INSIDE THE ENGINE, and it's covered under the ford warranty due to the engine replacement, after some time was abled for them to actually confirm it and continued with the repairs... As of yesterday Roughly 3-4 months later I was able to go back and pick up my vehicle after 3 month back order for cams, along with then notifying me a retainer clip on a hose was broken off and replaced with a zip tie, and wouldn't be covered by them. (I've not touched inside the engine bay, only the dealership) Along the route back home I had an issue with the CEL reappearing and misfires appearing. for the safety of the engine, I had it towed the remainder of the way, along being able to check codes, the same codes appeared, and in back in the same spot I was last time, without a vehicle... warranty had saved me money, but the incompetence of the techs/employees there failing to properly fix an engine is beyond me.. 2 times for me with over $40k work in the engine, and still they can't get the job done properly.. read more

Sound Ford - 2017 mustang GT - Auto Repair Near Me - Renton, Washington

Starting issues. Come in, they take two separate attempts at a fix, $1,300 in total. No luck. I go elsewhere, it's a bad battery. $175. Not sure who's in charge or where they got their training from, but pretty sure it's just a racket. I would avoid. read more

High prrssure sales tactics These guys are out of control. No reason to put up with it, there are lots of Ford dealers read more

WARNING DO NOT BUY FROM SOUND FORD Ill SHARE MY PERSONAL EXPERIENCE, I PURCHASED A BRAND NEW FORD F150 RAPTOR, WELL TURNS OUT THE TRUCK HAD BEEN IN AN ACCIDENT AND WAS POORLY RE-PAINTED as soon as I receive Took delivery of the truck I contact them immediately they denied it at the beginning They said to get it checked out, I did the same day. I send them several pictures and videos same day., they ignored me after three months. I contacted them again with legal council and they answer within 10 minutes and admitted fault of truck being damaged by one of their drivers, . I asked for a new truck they said NO that they had to buy it back and they sent me a buyback contract the next day 24 hours later, now I'm seeking legal council and all of a sudden they want to give me a new truck per general manager. PLEASE BEWARE I read more

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I leased a 2023 F150 3 years ago from this dealership and was told the residual to buy the truck was $43000, when the lease was complete I decided to buy the truck and they pulled a quick one (which was my fault) I took my eye off what they where selling it to me for which wasn't 43000 and only keyed on the payment (again my fault) and charged me an additional $25000. When I realized this after signing, I was told it was too late and would sent to collections. If doing business with these guys be 100% vigil and read completely on what you are signing and don't make my mistake. Better yet, go to a more honorable dealership!!! read more

I walked in for at 10:40AM for an 11AM interview in regard to being a sales associate. I spoke with the front desk workers at the door and was told Frankie was busy by a male worker, and the female worker next to him spoke as if I wasn't standing in front of her and told the male worker to tell me to have a seat and Frankie will be with you shortly. After taking my seat unaware of who Frankie was I waited until 11:10 then Frankie approached me from the table he was across from me the entirety of the time and asked would I be willing to cut my hair per dress code, I then replied no and so I was not allowed to interview but was advised to try the service department. After leaving a phone call was made to verify the dress code claims and upon speaking with Candace it was stated that "no grooming specifics or length required my hair just can't be vibrant colors." I am a black male with locs and feel as if the service provided and opportunity presented was withdrawn due to the color of my skin. read more

Bottom line these people are passive aggressive, and shy away from black customers. Customer service here needs to be revamped.

So while station there in WA, 2016 I purchased a Ford Explorer sport right before deployment. Everything was fine, but the sales manager was very rude with some paperwork and the outcome was the dealership giving me a maintenance plan for free. Fast-forward, I live in Atlanta, Georgia and I happen to be in Seattle for a few days and looking to purchase another vehicle so I went back to the dealership they gave me the greatest price ever. Unfortunately when I got NaTasha Fears card. I was not taken seriously. I don't know if it was because of my skin tone however she totally blew me off. This was November 2024. I just purchased my 2025 Ford Explorer, ST and it was not from Sound Ford. I don't understand, but if my company just lost a $60,000 vehicle on the account of not taking a customer serious I would be pretty upset. read more

Bought 2 new cars, one had several recalls their service department could not find and had to call GM who tried blaming me even though I took the vehicle to them weeks ago to get fixed. They took so long I moved away! It wasn't the recalls it was how Sound Ford handled them. COMPLETELY INEPT. read more

Avoid at all cost. The online discounts are fake, they are a culmination of many qualifiers in order to reach this fake discount such as being military, working for a particular company, and you would have to do a trade in to get some of these discounts. After signing the bill of sale they will ask you to sign a new one reducing your initial credit and increasing the trade in value. Seems harmless right? Until they give you some bs about why they can't accept the trade in and strong arm you into paying for whatever inflated price they decided your trade in was worth. If you disagree then they threaten to take you to collections even if you had a deal, paid in cash, and turned over the trade in FOR A MONTH with the signed bill of sale for the trade in in their possession. read more

Do Not Buy a Car or Truck from Sound Ford in Renton Washington, they will bend you over and Go Deep. I had a key fob problem, so I called Scum Ford and ordered a new key fob. I brought the car in and mentioned if you turn the car off it won't start. Well they turned my car off and it would not start. I asked if I could leave the car over night and pick it up in the morning. I was told Scum Ford would charge me a storage over night and the fee would be very Expensive buy could not tell how expensive. I arrived at Scum Ford at 10:30am and left at 4pm. I was in a terrible situation and Scum Ford knew it. Well I ended up buying a used vehicle and that was a Huge Mistake. After leaving Scum Ford in Renton and got home I read their Return Policy, which said if the cars mileage is less than 200 miles and within 10 days I can return the car. I put 69 miles on it and within that 10 days according to the contract I signed I called Scum Ford and mentioned I want to return the car, Scum Ford told me after purchasing the car that the return policy does Not Apply to Used Vehicles. I called Scum Ford and paid the car off instead of Financing. The cars transmission slips and shakes periodically, there's a terrible road rash on the front right lower valance, 2 passenger side rims have terrible curb rash, the right side rear passenger door a a lot of ripples that are noticeable. Scum Ford tried to sell me a Unlimited Warranty at $50 a month for 66 months but couldn't tell me who the Warranty was thru. After all this bullshit I realized I was bent over and Scum Ford went in terribly deep. I thought that when a business and a buyer sign a contract that contract is a Legal Binding Contract, NOPE not according to Scum Ford in Renton Washington. The only good thing that came out of Scum Ford was the Service DepartmentYoung Lady, she was Polite and Very Professional. My advice to anyone is DO NOT BUY A VEHICLE from SOUND FORD in RENTON WASHINGTON. ( YOU HAVE BEEN WARNED ). read more

I had come in for maintenance and then walked around to see if I would be interested in an upgrade. This man who was later identified as Frankie called me a slur read more

1 Star - Extremely Disappointed with Customer Service We were ready to purchase a vehicle and trade in our Ford Explorer. Yes, there was an issue with the title--but we worked directly with the Department of Licensing and even corrected it on Carfax. We called Sound Ford three times in one day trying to finalize the deal. Despite making it clear we were serious buyers and just 5 minutes away, there was zero follow-up. Long story short: after multiple attempts and a complete lack of urgency or customer care, they lost our business. We ended up driving a little further to Pierre Ford in Lynnwood, and we're so glad we did. Everything was handled in one visit, and we drove off in our new vehicle the same day--Explorer sold, paperwork done, and treated like valued customers. If you're looking for a dealership that actually wants your business, don't waste your time with Sound Ford. Their lack of follow-through made it clear they didn't care. Again--we called three times. Unacceptable. read more

Do not take your vehicle here for repairs! I took my F150 in for an air conditioning issue. I was informed after inspection that the pump had grenaded inside and sent metal shards through the system, requiring a full re-plumbing of the lines and replacement of the pump. The price tag: $5,000! Turns out it was only a short. System works fine! Do not trust this business! read more

My partner and I have been looking for a new car after our last one - a Kia - was stolen and totaled. We went to a few different Ford dealerships looking for a specific truck, and found that out of all of them, this location was the worst. Managers came out to constantly heckle the sales employee that was helping us. We were constantly lied to by higher personnel on what we could buy. We were even told that in order to hold a car that had no equivalent on the lot to test drive, we would have to pay the full $30k+ up front (this was after we had been attempting to call and get in touch with a manager regarding a down payment for 2 weeks. we went into the dealership just to get told a down payment that we were promised wasn't possible). Horrible location, poorly trained management, bad communication, and honestly reeks of desperation more than any other dealership we had been to. We were fully prepared to buy the truck once it was on lot, but the lack of professionalism and blatantly shady behavior lost us. read more

Came in to see a used 2024 automobile that Sound Ford had advertised. We were warmly greeted by Dan Villa, who welcomed us with a smile and genuine enthusiasm. We told him which vehicle we were interested in, and he promptly showed it to us and let us take it for a test drive. During the drive, I asked Dan if he could give us an out-the-door price. He mentioned he was too new to provide that information and, once we returned, he escorted us to the showroom to speak with the sales manager, Frank. This is where everything went downhill. Frank immediately started asking for our driver's licenses, email addresses, and other personal information. I explained that we were simply looking for an out-the-door price. He said the information was needed "for title purposes." Then came the start of the classic four-square routine. I called it out and said, "This is the four-square routine." Frank huffed, got up, walked into the office, and returned with a printout. I thanked him. At that point, with noticeable attitude, he asked, "So are you going to buy?" I replied that I was going to think about it, as this is a large purchase. He then said abruptly, "What can I do to get you to drive away with this car today?" I said, "Nothing," and got up to leave. It's unfortunate that someone with such a poor attitude can ruin what could have been a smooth and respectful sales process. Dan was great -- but Frank's behavior was enough to end the conversation entirely and any chance for a sale. read more

Over charge, always find something else to be going wrong, did not fix problem right the first time. Not very good mechanics i guess, hopefully gets better, there is very good and kind people that work there, read more

Parts department needs HR to take care of business. The old fart is always smoking cigs or something else. Never picks up the phone no matter how many times you call in a row and does not give call backs when you leave a message. Some people just don't want to work and get off their lazy A$$. When I show up in person he sounds like he just woke up and gives a bitchy attitude like you are bugging a grandpa sleeping. Worst customer service I've ever experienced read more

I have a car on lease and n not even one year took my car to service and I was charged $53 in August and then second time my car was taken to different ford and they didn't charged me anything because they said it's under warranty in November...Do not trust ford in Renton even my breaks are making sound from day 1 with zero miles as I purchased the suv and they say it's because it brand new read more

Sound Ford, clearly doesn't want my son's car contract shown, its all in writing, no words needed, they do not want to explain it. read more

Sound Ford - Auto Repair Near Me - Renton, Washington

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Where did the $20.000.00 down payment go? It went to the price of the car, then the car was financed.View for yourself! read more

Sound Ford - Where did the $20.000.00 down payment go? - Auto Repair Near Me - Renton, Washington

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They got in touch, very kindly they offered me an apology for what happened and asked for the opportunity to solve the problem, in the shortest possible time, they ordered the part and replaced it, the communication and service was much better, I thank Claudio and Brian for taking the time to see my review and appreciate the interest in keeping their customers happy, my van is finally working properly. Thank You for your work! read more

Still waiting for my truck to be done with an oil chang, it's been 2 hours! No one in the service office will help me and the one guy that said he would left for the day. This place is a joke. LAZY SLOW EMPLOYEES with a don't care attitude read more

Would do 0 if I could. The worst salesmanship I've seen in any industry by far. Plus they wouldn't even give me an out the door price until after the employee pricing sale ended. I'm honestly not sure if they're just greedy or doing a bait and switch but save yourself the headache and go anywhere else read more

I made an appointment to have new tires put on. My appointment was for 8 a.m. I arrived a little before 8 and checked in. When I made my appointment I was told they did not have a pickup service, I would have to bring the vehicle in myself but the rep was "looking at the tires" so he knew they were in stock. When I checked in, Daniel said that was incorrect, I could have had someone pick up the vehicle and return it. Dang! Daniel said it would be about a 90 minute to two-hour wait to get the new tires on. I settled in at the "customer lounge." At 9 a.m Daniel told me that the tires were not there and they would arrive by 10. At 11:30 I checked on the status and found that work had not yet been started. So my 8 am appointment was useless. The work wouldn't be done until sometime after 1 pm. I left without the tires. When a company makes an appointment I feel there should be an obligation to keep the appointment. I did my part by showing up on time. If the tires weren't there they could have called me to reschedule but instead wasted hours of my time. read more

Their service center does not offer any sort of shuttle or Uber service. Never been to a service center that doesn't offer anything. Rainier Ford orders you a Lyft while waiting. read more

I went in to pick up my plates and to ask a few questions about my new vehicle and experienced the best customer service. I was greeted with a smile by Cece who listened to my concerns and helped me resolve them. Cece and Anthony were great, excellent customer service going above and beyond by buffing out the interior and exterior of my car and they even gave me a free carwash voucher! Terrific experience! read more

Customer service after a sales, no follow up no return calls, poor communication. all warm and fuzzy when they're selling your car in my case a F150 after sale suck read more

Great car-buying experience! Kwok (new car sales manager) was extremely professional--no hype, no games. The other staff were just as friendly and polite. Overall a very good experience. Buy from Sound Ford with confidence. read more

Great service I had some issues but it got resolve easy and friendly thank you for taking care of my truck

This is actually for the service department. I thought it would be best to stick with the place I bought my car. Not even a year later my car had electrical issues that they said wasn't "under warranty". Most recently my backup camera didn't work so they charge me a diagnostic ($200 or something). Told me it wasn't working (no explaination) and needed to order the parts so I paid to order the parts. Then I called them and said it was working and they said they can't refund me the full amount? Due to restocking fees. Ok.... I called multiple times due to my last oil change saying i needed something done immediately. They looked me up by name and number and said they couldn't find me. Oh yea it took 2 months to keep calling to make the appointment. When I came in they told me it doesn't need to be done. I told them I need a new battery and that fixed the whole glitch on my cameras Their service department is horrible. I'm actually sitting here at a auto mechanic shop getting my oil change. It took me forever to do this but I will never come back to sound ford... like never. Lol there's a lot of things wrong with the service department... read more

started out with some difficulty...but it did all get resolved thanks to the service manager! we appreciate your attention to this matter! thanks read more

Bait-and-Switch!! Wow I didn't know these slime ball kinda dealerships were even around anymore. After responding to their posted add with Sale price to lure you in along with the Classic "come on in and bring your trade, we pay top dollar trick". Then when I got there, they tried tacking $4,000.00 back onto the price of their vehicle, Followed of course by lowballing my perfectly great rig. Another $4,000.00 off his Written offer" Then after some back and forth haggling, just to try and get their sales manager to even agree to the AS ADVERTISED PRICE. He had the nerve to tell me they'd only honer our verbal agreement "After" I gave them a 100% Review here on yelp!! Wow I wasn't even planning on leaving a review good or bad, but how desperate are they to try and Bribe their customers to leave a review. Here's your Review you demanded Steve! read more

Sound Ford is the worst dealer I have ever done business with I bought an electric pick Joe the manager, is lazy he is useless he won't even do his job I recommend Ford Kirkland the services are 100 percent better I bought a car early this year lot better experience that sound ford. Sound Ford is a joke I do not recommend at all trust me when I say it. F...k this place read more

Stay away at all costs, take yourself up to ford of Kirkland, everyone here is slimey and only want your money.. they will rip you off and never answer your calls again. I've bought 4 fords all from different dealers and NEVER had an issue till I walked in here.. thankfully the truck was totaled and my hands were wiped clean. Would never come back here or refer anyone here.. STAY AWAY! read more

Shame on Sound Ford. I could have walked away with a good feeling, but I did not. They replaced a fuel tank (vandals drilled into the previous one to steal my gas) and gave me a repaired vehicle WITH 4 MILES OF GAS IN IT. Come on, folks. Give me a gallon, charge me for it, but don't leave me in the lurch like that. I was in a panic that I wouldn't be able to get to a gas station. Second, I arrived (20 miles from home, rental car already turned in) to find out that they would not let me pay with a credit card without a 3% service fee. It's one thing if they warn me about that when they call to tell me my vehicle is ready, because then I can bring a checkbook or debit card. It's entirely another when I am broadsided with no options. This added $60 to my repair bill unnecessarily. On the basis of these two things, I feel I know a lot more about how this shop ethically operates. No, I would not recommend it to a friend. There are more customer-focused shops out there. read more

Sound Ford - Can you imagine giving a customer THIS and expecting a good feeling? - Auto Repair Near Me - Renton, Washington

great dealership. Long time customer I've always been taken care of by their service department. I will definitely continue to bring my car there. Resident of Renton read more