A big shoutout to, Mai, Trey and Dan from Finance. I would like to express my deepest gratitude to you all who had made it possible for me to walk away with a 2026 Mazda 3 with 42 miles and a 3 year service, 5,000miles or every 6 months whatever comes first. My experience with Mazda Renton was great, and it sure won't be my last time coming in! Definitely a repeat after this experience. Behind it all, I have a unique situation and I had went to, Burien Nissan, Honda Of Sumner, Subaru of Auburn and Bud Clary of Auburn. All of them wanted to put me in a vehicle with over 100k miles etc and with 10k down, now they are lost of words when I had told all four of the dealerships that Mazda of Renton had Financed me with a fraction of the 10k requested down. With that being said, my payments and interest rates are a quarter of what all 4 dealerships wanted me to sign onto. read more

Walker's Renton Mazda - 2026 Mazda 3 - Car Dealers Near Me - Renton, Washington

Very bad experience with Walker's Renton Mazda. I purchased a car from them and later found out that they added multiple extra contracts (like key service and maintenance packages) to my paperwork without properly explaining them to me. After about 6 months when I noticed these charges, I went back to the dealership to cancel them. I spoke with a manager named Den, who was extremely rude and spoke to me in a very aggressive and disrespectful way instead of helping resolve the issue. Later, after getting advice from others, I contacted them again and went back to the dealership to cancel the contracts. They gave me a cancellation copy and told me it would take 3-5 weeks for the cancellation to process and that the refund would go directly to my auto loan bank. Now it has been over 8 weeks and my bank confirmed that no cancellation or refund has been processed from Walker's Renton Mazda. This is very frustrating and unprofessional. I feel misled and ignored. What's even more concerning is that two of my friends experienced similar issues with the same dealership. I strongly recommend that anyone buying a car here carefully check every document before signing. Be very cautious with any additional contracts or add-ons they include. read more

My Son was shopping for his first new car. We had an excellent experience at Walker's Renton Mazda. Nina was incredible to work with. She was such a great help to my Son.. I couldn't recommend her more. read more

I had a frustrating experience here. The car was stickered at $33,399, and from the beginning, I made it very clear that I was looking for a firm $32,000 out-the-door price before discussing financing. Instead of working from that number, the conversation kept getting redirected toward monthly payments. At one point, I was quoted $734 for 48 months after putting $6,000 down and trading in my vehicle for $2,500. That works out to over $43,000 total when you add everything together -- nowhere near the $32,000 OTD price I asked for. Later, I was quoted financing around $29,000 after the same $6,000 down and $2,500 trade, which still implies a total price well above $32,000. It shouldn't matter whether I'm financing or paying cash -- the out-the-door price should be established first. If $32,000 OTD isn't feasible, that's completely fine. Just say that. But both salespeople acted like they couldn't work backward from a total price because I was financing, which doesn't make sense. I left feeling like they assumed I wouldn't understand the numbers and were trying to steer me toward a payment instead of being transparent about the total cost. I was simply asking for straightforward pricing and clarity, and unfortunately, that wasn't my experience here. read more

We moved from Gig Harbor to Renton and wanted to switch our car dealership/service to be closer. I called to schedule an oil change for my 2025 Mazda. After I scheduled our appointment with Walkers, I received a coupon for oil service from the Tacoma dealer (coincidence). It was significantly less so I called Walkers and asked if they would match the deal and that we would be switching our service provider to Walkers. I talked to, I think Joey, nice guy. He had me send the email from the Tacoma dealer. He then put me on hold to see if his manager would meet the deal. He then told me they wouldn't, with that I canceled my upcoming oil change informed him that we would not be doing business with them after all. And honestly that wasn't smart business on their part. It was a $30 difference. With all this said we will not be doing business with Walkers. read more

When I bought my car in 2022, the man in the finance department tricked me into canceling my 3rd party gap insurance to buy through them by telling me it would be refunded if I never missed a payment, and when I went to follow up after making my final payment recently, surprise, surprise, he is no longer with the company and they won't honor it. It doesn't matter that there was a witness because I didn't thoroughly read the contract as I was signing and he was just telling me what each page said. read more

It has been two months since my last review. This dealership has never reached out to me about any further actions with this problem. If one star is not the lowest option, I would like to give zero star for this terrible customer service experience read more

Garrett was amazing 10/10 service. He was knowledgeable, took the time to show me the features of my new car. He was great to work with and when we buy our next car it will be with him read more

Walker's Renton Mazda - Leather interior - Car Dealers Near Me - Renton, Washington

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I ran into some issues with my trade-in payment getting paid off by the finance dept, but Mike D at the dealership was very professional and helped me every step of the way and resolved the issue. These guys are very friendly and responsive! Make sure you talk to Mike if you want a good experience buying a Mazda. The car itself is pretty great too. read more

I would recommend you just hit there and experience the service that Toyota wouldn't provide. I went down there to buy Ford escape hybrid 2020. Thanks for keo' help, to be honest, his service is much better than sells in Toyota, Jeep and any-other-sales I have seen who behave either arrogant or add a lot of fees in the end. He just showed me everything as transparent as possible, the car inspection report, Carfax report, and also gave me best offer in the end. read more

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Sale process after typically dealership negotiations went well. Car is great. My main salesman Gursameep made it right. Haven't went for service yet but we will see how it goes. Cx-50 hybrid looks great. read more

Eleanor was a dream to work with. She made the entire process enjoyable and as stress free as possible. Coming in we had no idea how it would go but we were open minded. There were many things in the backend that they really took time to work out for us to get the deal we got. Eleanor made sure we went home with a new car. She really made us feel understood and taken care of a way we have not really ever experienced in a dealer ship. We left very happy and grateful to have gotten to work with her and with exactly what we needed!! Thank you Eleanor :) read more

Walker's Renton Mazda - Car Dealers Near Me - Renton, Washington

My Mazda CX 5 has been a great car. Although it is over ten years old, I have always maintained it and have had no problems. It has 78,000 miles. Its last full service was less than 6,000 miles ago. When it suddenly would not start after running perfectly, I had it towed to Walker's Renton Mazda where I bought it. After diagnosis, I was told by the service advisor that there were numerous problems, all of which needed to be replaced with new parts. The list included: Intake manifold replacement, fuel injector replacement, mass airflow sensor replacement, spark plug replacement, fuel rail replacement, a new battery, a new engine air filter, a new cabin air filter and a "Platinum" fuel induction service. The quote was for over $6700. I paid the $250 diagnosis fee and a $350 tow bill to have the car taken to an independent certified mechanic. After diagnosis and replacing the airmass flow sensor and a relay sensor, all the codes corrected themselves and the car runs great again. The total bill for the repair was $860. including parts and labor. I saved almost $6000 by taking it to an actual mechanic who was interested in fixing the problem, not just changing as many parts as possible to make a profit. I've learned my lesson. read more

I've called past couple weeks and no one answers. Operator takes a message and for the department to call back. Haven't received a call back at all. Already had a bad buying experience back in 2022. read more

I would not recommend this Mazda to any women looking for a safe reliable vehicle or safe environment in the Mazda dealership. I experienced the most sexist interaction with Mike from service and Luke the General Sales Manager. My CX-30 has given me problems since the day I leased it, every time I have to interact with Mike from service it is clear he does not like his job, I normally ignore it but this time my vehicle was completely broken down and I had no choice but to deal with him. He was completely dismissive of my concerns and even rolled his eyes visibly at one point to show case his annoyance with me speaking. When I asked to speak to a manager, Luke is who came out, and upon him walking up to me you could tell he was pre-annoyed even having to acknowledge me. It was sexism at its finest. I am going to take action as far as I can, as I am so frustrated with how I was spoken to. The only reason I got any help was because I had to start video recording them for my own safety, after Mike and Luke starting calling me out of my name. This was an extremely unacceptable and avoidable interaction. Mike went out of his way to be difficult and unhelpful. The lack professionalism was astounding. So again, if you want a safe environment and vehicle for women, DO NOT GO TO WALKERS RENTON MAZDA. Ben the service advisor was the only saving grace to this entire situation. He had more professionalism and problem solving skills than anyone else in that building. read more

Made an offer on a used car and got what I wanted, paid cash and off I went.. 2 weeks later I get a check in the mail for $300! They refunded me money because the DOL licensing fees was less than they expected... Have you ever got money back after a dealership has accepted your own offer in full? Im dumbfounded..lol.. Thanks ! read more

Misleading pricing and bait-and-switch tactics. I went to Walker's Renton Mazda to buy a vehicle that was clearly quoted to me at $33,000 by their salesperson, Koffi Becanty. After I signed a credit authorization form and they pulled my credit (confirmed by Experian), the price suddenly changed to $34,500. When I questioned the increase, I was told by Sales Manager Trey Castles that there was nothing they could do and that I'd have to accept the new price. I had not agreed to or signed any purchase contract. I also have a witness and handwritten notes that confirm the original price. This kind of bait-and-switch behavior is completely unacceptable and unprofessional. Be very cautious when giving them your personal information -- especially before anything is finalized in writing. I've filed complaints with the with the bureaus , and will be following up with the office as well. read more

Please watch out for brake ratings from Walker's Renton Mazda. I took our car in (CX5) and got a concerning report that both rear brake linings were in the red (2mm) and required immediate replacement. They said they couldn't do it then, but I could book it in for later. I was obviously nervous about driving the car in between given that report, so I took the car to the U Village Renton garage (totally separate company). That gave the car an eye-opening report of no concerns (5mm linings at those spots). They also said that I was the second person to bring a Mazda in with the exact same story. I reached out to the original garage (the Renton one). They wanted me to bring the car back to them, which seemed like that inconvenienced me a ton for their problem, and we eventually got to them sending a service person to check our car again at our place of residence. And guess what - rear brake linings were indeed totally fine at 5mm. So, Walker's Renton Mazda either has a technician so incompetent that they accidentally measured or recorded the rating incorrectly and didn't notice the large red flags, or that was a deliberate move to force through expensive brake replacements, which is fraud. They seemed unconcerned with that. The manager didn't apologize or report doing anything to correct the situation. I am never going back there again and would caution others against using that garage. read more

Good: - dealership is clean - good location, right next to the highway Bad: - salesman only wants to sell and close the deal so watch out for high pressure sales tactics. - once they close the deal and sold you the car it'll be impossible to get a hold of them to resolve any issues and mistakes they made, and the excuse they use will be that they have "too many customers". Tips: Go to the other Mazda dealerships around the area instead, you'll get better service and better deal, but if you have to do your business here, remember to do your research before going to them. Don't rush the post-purchase survey because they want to get the 10/10 as fast as possible so they get their bonus. leave honest reviews and score in the survey even if they coerce you for a higher score. read more

10/10 experience here. im looking into a bronco here and mai (i believe thats how you spell her name) is such a great worker and so so sweet. she has amazing costumer service and has genuine conversations with everyone. give her a raise !!!!!! read more

We came by to test drive a couple cars we had been interested in during our online research phase and Christian was absolutely amazing. Even having told him we weren't buying a car from them because we were a few weeks away from moving across country and just wanted to narrow our options down through test driving, Christian went through all 3 of the cars we were interested in thoroughly explaining the features and differences in every one. He sent us out on a test drive of the one we liked most and we just purchased that same exact car, a Mazda CX30 Carbon Edition, from the Mazda dealership in our new state and it's absolutely because of how phenomenal Christian and this dealership's customer service was. read more

Walker's Renton Mazda - Our new car! - Car Dealers Near Me - Renton, Washington

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Answer to business owner: I understand how the loaner car situation works, we have no problems getting a (nice) loaner at Subaru. As for the nice customer service turning off after we completed the purchase, I don't think there's anything to explain. Sales person was charming and then wouldn't even return our calls when the "made by Ford" Mazda3 we bought bit the dust after only 30K miles, the issue with the bad solenoids was known by Mazda but the company wouldn't stand by their product. Love that little car and it was so disappointing to have to replace the transmission ourselves and shortly after get rid of it before something else blew up. Love my Subie more. read more

My 2006 Mazda needed a jump start while I was there picking up a new lobe battery. Zoe was very nice and brought her battery charger from the service department but couldn't get the car started. I had to take a $40 Uber ride home and come back with jumper cables. It started right up. Go figure. read more

Absolute worst car buying experience ever. Went to buy a used vehicle. Salesman was super unprofessional and smelled like alcohol. Requested that we send documents to his personal email address- not a dealership business address. Then after completing some paperwork said it was too late to get any finance options because the banks were closed. For the next two days had to constantly follow up and each time all he could say was "I'm working on it I'll get back to you." Then we finally got him on the phone and he tells us the vehicle we were looking at had been sold. I've bought cars from other dealerships and it's only taken a matter of hours before I was out the door with a vehicle. We dealt with them for over 2 consecutive days trying to close a deal, and the reason it took so long was entirely due to the salesman's delayed responses to all correspondence. If there was no deal to be made he should've just told us and not wasted all of our time. Easily the most unprofessional dealership or even business that I have ever dealt with. Avoid this place and go to another Mazda dealer. read more

People like sales manager Trey Castles is reason why I will never do business with Mazda again or others should as well. Called dealer about Servicemember's Civil Relief Act (SCRA) about getting my $5,000 I put as down payment on lease to help with financial needs of my family while heading out to deployment and said no without hesitation, not even asking general manager for assistance. So now instead of using funds to help my family financial needs they will be keeping money and turning the vehicle in early. read more

I recently had an unsettling experience at Mazda Walkers Dealership in Renton that I feel compelled to share. I brought my 2022 Mazda CX-9 GT with Turbo, a vehicle I purchased for $65,000, to this dealership for a routine oil change. Based on my previous visits, I requested and was quoted $120 for a full synthetic oil change, which is advised for 5,000 miles of driving. This was not only a service I had received before but also one I trusted to be consistent with Mazda's quality standards. After a lengthy wait of 90 minutes, I was informed that the service was complete. However, upon returning to my car, I noticed the service sticker indicated a next service due in just 3,000 miles. Upon further inspection of my receipt, I discovered I was given a synthetic blend oil change--a service cheaper and less durable than what I had paid for. To confirm my suspicions, I contacted another Mazda dealership, which verified that the full synthetic oil change is indeed $120, whereas the synthetic blend I received costs only $89. When I addressed this discrepancy with the dealership staff, I encountered a series of evasive and unsatisfactory responses. Initially, I was inaccurately told that the synthetic blend was recommended for my model--a statement I knew to be false. Following this, the blame was shifted to the mechanic, and my requests to speak with a manager were nearly disregarded. After insisting, I managed to discuss the matter with a manager, only to be met with further deflection and no resolution. Promises of follow-up were unmet, leaving me with a sense of frustration and betrayal by a brand I once trusted. PLEASE ENSURE TO CHECK THE TYPE OF OIL BEFORE LEAVING THE STORE. IF YOU PAID FOR FULL SYNTHETIC, VERIFY THAT YOU RECEIVED FULL SYNTHETIC, NOT THE LOWER GRADE OIL. This incident has not only led to concerns about the integrity of my vehicle's maintenance but also highlighted a profound lack of accountability and customer service from Mazda Walkers Dealership. It's disheartening to see such disregard for customer satisfaction and honesty in service delivery. I am sharing this experience to advise potential customers to be vigilant and to underscore the importance of receiving the exact services you pay for. Transparency and trust are paramount, and unfortunately, my recent experience at Mazda Walkers Dealership was severely lacking in both. Also as a note, I reported this incident to the BBB and I disputed the charge with my credit card company. read more

I am not buying another car from this place. Bought my 1st Mazda here 5 years ago. Traded that in and leased a PHEV CX90 last month. Right from the starting this place seemed off this time. The sales guy asked me where did I stand in the process of decision making. I told him i am ready to buy but I wanted him to give me his best quote and I will think about it and come back if I like his quote. He told me his manager has told him to tell the customers that they should look up for prices online and work with online calculators before coming to the dealer and that I should be there if I am ready. I turned back and the guy started pulling the oh-I-was-joking card. I finally took the test ride, ran the numbers and wasn't able to make a decision since at the time of signing the lease the $7500 EV rebate was not yet announced so I was reluctant and was leaning on delaying. The sales guy consulted with his manager and assured me that i should be able to make that adjustment when Mazda passes on the rebate. They said they got nothing to keep and they would be able to happily pass it on. 4 weeks later Mazda announced the rebate. Now neither Mazda nor Walkers are standing by their word. I wish I had the same in writing. Definitely not reliable, not transparent and I am not coming back here. EVER. read more

Zoe is terrific. Very friendly and does great job explaining what is needed and what can wait in service appointments.

Salesman didnt BS us. They did their best to work with us and we ended up walking away with exactly what we wanted. Good on them for being honest, which seems to be hard to find in the car business. Highly recommend. read more

If I couldn't give 0 stars I would!! Avoid buying a car from here, Scam dealership, worst one ever! First they messed up my car vin number and then tried to get mad like it was my fault on the paperwork. Took forever to fix. I had to call multiple times because everyone here had bad communication and wouldn't talk to me. Sold me a car with missing hardware and boot ripped out, when if they did a good inspection would have been found instead they said break pads looked new so they didn't inspect further. They are out here selling lemons and don't want to take responsibility. Took 2 weeks to get my car in the shop because they didn't want to help. My deductible was changed when I asked for it changed back they wouldn't help me till this day. I had extended warranty I added and they tried saying I didn't when they messed up the dates putting on paperwork and didn't want to cover my parts needed to be fixed when in contract first 60days Mazda needs to pickup. You don't get to pick and choose what is covered when it's in contract. They covered labor and said "that was helping me". Contact is contract cover the whole part like the contract says. This whole dealership is a scam and no one helps. Only had my car for less than 2 months and still no refund, deductible changed just keep getting same ring around. Nobody can give a simple apology or own up to their mistake. My whole car they didn't buff it out right and it has squiggle lines all over it, in the sun you can see it so bad all messed up. This is another issue out of the 5 but they won't cover it when they did it. they won't even communicate with me so therefore I have to pay money out my own pocket for someone else to fix it. read more

Walker's Renton Mazda - Car Dealers Near Me - Renton, Washington

Attention to customers. I have been waiting a couple of month for a refund just to find out that they never submitted the paper work. Finance manager doesn't make the time to call back but if it was the other way around they would be calling everyday nonstop. I've bought a couple of vehicles from this dealership but now they really have lost a loyal customer. read more

I bought my car here several months ago in January and I loved it when I saw it however a couple months later I got a nail in my tire and I took it in to a tire place and they told me that these tires were not even right for this vehicle and that they played me by putting some jacked up tires on my car. Needless to say, I had to fork out more money for brand new tires for this car. Not only that when I signed the papers for my car, it needed a replacement part that would only take about five minutes to install. We sat in the waiting room while getting it installed for about two hours turns out it was just sitting there done for about one hour and 55 minutes yet no one came in to let me know it was done. It just sat there. I was given car wash coupons to compensate. I wouldn't buy here again. Who knows what else I got conned on. read more

Just read all of the other negative reviews for this dealership and you too will not shop here or do business at this location... I went in today looking to purchase or lease a CX-5 or CX-50 and the salesmen and whole staff was pretty bad. Kept forgetting key pieces of information, tried to sell me a car that had previously been a rental car with lots of bumps and bruises for a relatively new model (2023), and was genuinely just interested in making a sale at all costs. He even brought over 2 other associates after waiting off and on for over an hour to try and sell me on a car that wasn't even in the lot yet and was still in transit! They kept pressuring me to put down a deposit and sign some documents after I repeatedly told them I wasn't going to make a decision today. Awful sales tactics, awful environment, and awful management. And to the guy who responds to these reviews with some BS apology like every other post I don't even want to hear it. You lost my business and I will be going somewhere else. End of story. read more

Worst dealership ever, doesn't know how to communicate and get work done on time just like they promised. Keeps postponing the paperwork and blames it on my state. Just ridiculous. I wish I knew they were that bad I wouldn't have made business with them read more

I am not familiar with Mazda other than some recent Youtube comparison videos where they were talking highly of Mazda. I inquired at Walker Mazda and got a quick reply from Jeff Kindle, and headed down to Walker. Jeff is the most knowledgeable, patient, and friendly salesperson that I have met in a very long time! I was very impressed and would definitely recommend Jeff if you are searching for a Mazda. This dealership did have different models a sun colors to look at. However, Walker Mazda does charge above MSR for their new vehicles. Thank you again, Jeff!! We really appreciate your time and knowledge. read more

We had the best time and truly the best customer experience with Damian at Walkers Mazda. He mets us with friendly enthusiasm and willingness to help us get everything we needed in our vehicle. We were able to see all the options available to us he worked with the Awesome Manager Dominic to work out our lease from another company that didn't treat us with any loyalty or respect. Walkers staff and Damien specifically treated us like new family members right away. I will send all friends and family members to Walkers and Damian. ps The CX5 is awesome too! read more

I just bought a black CX5 that is beyond beautiful. I've never had a car that feels so good to drive. I have slept better since I bought it because driving it is the only time I have true peace and quiet. It's a reward, secluded, detached from the world, without any loss in precision or grip on the road. It reminds me of the saying... "To the victor, go the spoils." I feel like I am driving a soldier. A good one. Ana K. and Chris W. were the two people I worked with and they were awesome. I am kind of a hard sell and I didn't want to rush into anything but they stuck with me and volleyed in a professional and trustworthy manner. read more

Walker's Renton Mazda - Car Dealers Near Me - Renton, Washington

I have been going to Walker's Renton Mazda for the past 3 years pretty frequently & overall I have been satisfied w/ my experiences. Just recently I purchased a 2020 Mazda MX-5 w/ no intention of even purchasing a vehicle. I only walked in just to discuss about possible options in the future, but 0% APR for 5 years? Say less. I worked w/ Jed in this purchase & he was really great throughout the process & answered any questions I had. A quick & easy car purchase in which I walked away happy w/ my new car! As for the service department, getting service for the past 3 years I have seen the team change many times throughout the years. I go so much that I know the team & the team knows me. This in turn makes me feel appreciated by the entire team. I would have conversations w/ many of the team members getting to know them, & they got to know me. There was even a former employee who invited me to one of his birthday parties, really makes you feel connected w/ the team! Which is crazy to feel like a part of the team when you're just a customer. There's times where I experience inconveniences & I wish things could've been handled better, but the positives outweighs the negatives for me. There has been many times that I always felt like they got my back & always makes me feel valued as a returning customer. I use to have 2 Mazda's before my new MX-5 which is why they saw me so often. I'll probably start coming here less frequently now but whenever I do need to drop my car off I know I'll be in good hands! read more

Walker's Renton Mazda - 2020 Mazda MX-5 at Walker's Renton Mazda - Car Dealers Near Me - Renton, Washington

sold me a truck with that had the front suspension blown out, yet when i bought the vehicle they gave me a inspection report that said the suspension was fine. do not buy any used vehicles from this dealership read more

Had my car serviced for an air bag malfunction for it only to be the same and me having to pay $220.00. Left and following day when going to the airport early in the morning it didn't want to start. read more