Exceptionally pleased with the service I received today at Firestone in Tukwila. I was impressed with the superior level of customer service from the start of my initial call (when I was on my way down here) with Matthew. He was super knowledgeable about all the tires and gave me straight-shooter information so that I could make an informed decision of what tires to get. When I got here, he pulled up two different types of tires so I could see them both, and explained the differences between them. Back at the counter, he and another employee, Robert, continued to give me useful information - like the road noise decimal ratings for the two types of tires that I was looking at. And discussed two other minor (cosmetic and electronic) issues that my car is having, and gave me estimates and recommendations on what to do. I ended up going with the Bridgestone Dueler AT Ascents for my GMC Yukon Denali SUV. It was getting close to closing time, and Matthew let me know that it would be tight on timing doing an alignment. He and Robert said they could likely stay late to make it happen, since I'm supposed to be leaving on a road trip tomorrow. They totally saved the day! Very grateful for them, and VERY happy with this 5-star experience I've had at Firestone! Looking forward to coming back here and getting great ongoing service every 6 months when I come back for alignments and rotations! read more

I called to schedule a wheel alignment, and Chris was very helpful over the phone. He told me I could come in, so I drove over. When I arrived, Chris was assisting another customer, and a younger employee came over to help me. Without checking with Chris or looking into my situation, he simply told me they didn't have any openings until Thursday. It felt like he wasn't interested in helping or trying to find a solution, so I decided to leave. Chris provided excellent customer service over the phone, but unfortunately, my experience with the other employee was disappointing. read more

Great service with same day repair! We experienced a devastating tire failure. Matthew was the best and kept us well informed. We required a very specific tire and they had just the thing. Can't thank the team enough, and especially a shout out to Matthew! read more

On November 19, I had my tires changed at this service center. I picked this place because I got a flat tire and it was the nearest tire shop. The staff started off pretty friendly, but in the end I ended up waiting 2 hours longer than the original estimate. When I paid the bill and went to pick up my car, I discovered that the guys had simply blocked the bay with my car inside--they were loading a pickup truck. I asked them to let me out because I was in a hurry to take my pregnant wife to her doctor's appointment... but they just started ignoring me completely. In the end, I waited an extra 3 hours beyond the original estimate. I had been planning to get the wheels balanced there as well, but obviously, with this kind of attitude toward customers, this shop should be avoided. read more

Firestone Complete Auto Care - Tires Near Me - Seattle, Washington

Terrible customer service Low IQ front desk workers Would not ever return. Long wait times Front desk person arguing with customer as I entered. Stay away ! read more

Called for a last minute oil change to other day for my Pilot, Avery was super accommodating getting me in and service completed. It's hard to find a bing chain where people give a damn, Firestone has done right by me every time. read more

Quick service, BEST prices in town by far, very friendly staff and large, comfortable, clean lounge to wait in while they work on your car

The girl who "inspected" my tire returned it dry with no air cap. The smell inside coming from the bathroom also made it hard to wait anywhere within 20ft read more

Matthew and Alan are great I recommend this location if you having car troubles this is the spot

Let me up these guys' stars a bit. I've been taking my cars to Firestone for decades. First, a spot on an Army base in Hawai'i because they had one guy, just one guy, who specialized in the make of car I had at the time. From there my loyalty was more or less sealed and I've never been disappointed though I don't always go here. My spouse DOES always take his Toyota sedan here. To my knowledge, he has never had any difficulty with the service and every time I have gone in there with him the staff have been spectacularly friendly and helpful. Like WAY above the bar - what do they call that - "going above and beyond" - Yes. I started taking my car there about a year ago and, knock on wood, all has gone smoothly so far. While I have not had any major repairs or maintenance (yet, thank goodness), my spouse HAS and still no issues with the service. Would not hesitate to recommend. Good people. read more

Super slow service and customer service wasn't great. Didn't answer my questions and when my car was done it sat for 30 min before they gave me the keys read more

This is the second consecutive time I have gotten an oil change, tires rotated and balanced and no air in tire the following day. Their level of service has gone to crap. read more

Firestone Complete Auto Care - 2nd flat tire during 2nd service - Tires Near Me - Seattle, Washington

See all

Yesterday I left a review on google immediately after a poor service oil change I received at this location. From the poor customer service by the girl at your front desk, Ana I believe was her name. To the almost 3hr oil change wait. But apparently it didn't end there. My reason for this oil change was to make sure everything was good to go for my road trip this weekend and was it? NO! This morning as I am driving I needed to clear something off my windshield and had ZERO windshield fluid in my car!!! What in the actual fuck did I pay $100 for?? Just to drain the oil and pray to god they actually added new oil?? What was the "inspection" for?? Never in my life have I received an oil change where they don't top all the fluids off or make sure something isn't needed. I worked at a dealership for years and even there they make sure everything is topped off in an oil change. This place is a joke! Employees clearly need training! I will definitely be disputing this transaction because I did not get the service I thought I was paying for. Save your money and drive right passed this place no matter how convenient it may look! read more

Had my old 2010 Kia Rio transmission done at this firestone years back. From start to finish the staff were concentrating on their reparation focus on my vehicle. We brought in the Rio without an appointment and we got served within 20 minutes. After we dropped off me and my dad had some walking at the Southcenter mall and less than 2 hours they ringed us said the completion of the repairs. During that time we got informed about the repairing progress, accurate and professional. Walked in with a downy face but walked out with joy and satisfaction. Thanks firestone! I would gladly be your customer whenever I have any issues with our vehicles again. read more

i scheduled an alignment and told the person upfront there that it was off slightly. when ian the tech, what a joke finished it it was worse then when i brought it in. i asked the counter person to have ian ride with me, he would not even come out and talk to me. my goal here is not to tell everybody this loction is a piece of shit, but i"m going to firestone corporate and get ian fired.he has no clue on manners and who he is talking to. read more

Justin was so helpful and kind. He went above and beyond to help us with a simple concern. Really a lifesaver!!!!!

Exceptional service and well trained team working hard to deliver quality work for a great price.

Great place to go if you have to much money and time. Sad that I can't give negative stars. I went in to put new tires on my truck. 1st I was told option 1 & 2 were junk so I needed to get the top of the line Option #3. I wanted the best so I went with #3. I was told they were not busy at all and it would take 2hrs. So I left it with them. I got an Uber back to work. 1st call 1.5 hours later, was NOT to tell me my truck was done but to try to UPSELL me new filters $100. Air filter was changed less than 30 days ago and the cabin filter (it does NOT have one. Next call 4 hours later, was to tell me I need new breaks "metal to metal. unsafe to drive" they said $3000. I declined both options. I asked to get my truck back as it was the end of my work day. When I went to get my truck after they had it for over 6 HOURS, $900. I shared my dissatisfaction with Anthony who felt compelled to yell and curse at me. I quote "Get the hell off my property" The manager was standing 15 ft away and said nothing. In closing this place is a joke and they will rob you blind and treat you like crap. I will never return to this store. read more

Service today was less than three but this is the first time I have ever been disappointed with them. Got a flat so after work yesterday brought them my tire. The guy asked if they could keep it overnight and fix first thing in the morning no problem. But now it's almost 1230 and I am still waiting. If you couldn't do it should have said so, could have went somewhere else. Not bad work but very bad communication. read more

Firestone Complete Auto Care - Trying to get off the donut. - Tires Near Me - Seattle, Washington

My husband and I were on our way home to Portland when our SUV broke down and the Firestone on Andover was the closest car service repair shop. When we got there, fluid was leaking out from underneath our SUV. The service tech, Kaylen, was very friendly and the technicians were fast. We got all the repairs done that day and did not have to take the train home and come back later in the week. We were so pleased with the service that we signed up for the Firestone credit card which I now love having for these kinds of emergency repairs. I have already gone to the local Firestone in Portland to have some additional repairs done to my car. Thank you Firestone for saving the day! Shani Johnson read more

They offer me 3 different offers for tire replacement, i did purchase the best and most expensive, what was my choice! Job was done in time what they promise, few days after i was drive long distance and have a chance to past the speed limit and notice that the new tires are out of balance what make me very mad and make me feel that I burn $1300 in the fre. This is safety what they can't provide to the customers, stay away from this place read more

I was able to bring my car into this location when my check engine light came on. They quickly scanned it and gave me a run down of the code. They were able to replace my catalytic converter without any hassel. Higher end for pricing but they check for available coupons at checkout! So I got a bit of a discount that was a welcome relief after all the stress of having car troubles pop up. Despite being busy and the delays we're all used to courtesy of the labor issues and supply chain struggling, they took good care of my car and kept me updated along the way. I'll certainly go back to this location in emergency situations! read more

Called them to replace a flat tire. They agreed to replace 1 tire, and made an appointment and came in on my appointment day and time. When I walk in I'm greeted by Dustin who clearly didn't want to be there. He looks at me weird and says "what do you want, you're just dropping off a Tesla with no information". Kind of rude but that's fine, explain that I made an appointment to replace a tire. It's not his fault if the system didn't record the information. After he gets the tire details he wants to bill me for 2 tires. Which isn't what I heard over the phone. I explained that I only wanted 1 tire. Explained that I was told over the phone by 2 different people that 1 tire was fine. He actually refused to do service with me if I didn't buy 2 tires. I've had flat tires replaced on my car multiple times and getting 1 replaced is fine. He was telling me that he was hesitant to not make me replace all 4 tires given their condition (2 of them are relatively newish). I'm not sure what his problem was but I asked him why they would tell me 1 set of information on the phone and why what he wants to do was something else. He got mad at "me" that the appointment information wasn't in the system. So we left and I called 2 other Firestone locations. When I asked for a tire replacement from these locations I asked them if replacing 2 was necessary and both said it's recommended but not required for "my car". I'm not sure what Dustin's problem was. It's one of 3 things: - prejudice against interracial couples - prejudice against people who drive EVs - has a superiority complex I'll be avoiding this particular Firestone location until I know this person doesn't work there anymore. If he doesn't want to work there then he shouldn't be there. read more

I was trying to get alignment. I was told i need to fix the rack and pinion first because the starting was 180 degrees to the right and I told the manager that I will pick it up and fix it then get it align. when I got there the car was park and I'm trying to get the keys and then one of the technician took the car and put it on the alignment bay and try to still aligned it or check it even they told me the rock and pinion need to get fix first and they say it will cost $600. But I already told they I'm doing it that's why I'm trying to get the keys. then this manager got mad at me because I told them why I'm getting change for something. i called him out about having horrible costomer service and he got more mad. read more

I planned on spending a few hundred on my most recent visit, as I wanted to get my A/C issue addressed and, because I'm near 180,000 on my '96 Contour, my timing belt service done, as well. Well, they couldn't do anything with the A/C because the Master Technician does the compressors (whom was still on vacation), as that appears to be the problem. Next, the timing belt... no work was necessary---atleast nothing I had to pay for! After all that labor of going through the engine, I didn't have to pay squat because they told me my timing belt was in very good shape [amd the master tech was out]. I'll go through my service log and double check if I can, but they said the 1st owners I got this car from must've had the timing belt done sometime before hitting 166,000 miles (about when I bought it 2-3 years ago). Dave(sp?) again came through very well in making this customer happy and satisfised. I told him after he told me nothing was charged, that i greatly appreciated it. He said something along the lines of: "No problem, it's what we do." Plus, he always seems friendly, helpful, and cool. read more

Horrible experience... Manager seemed as if he didn't care that I was there... said that they couldn't repair a slow leak due to a screw... Said that the screw was in a very difficult place to repair, and that I'd need to purchase 4 brand new tires... and proceeded to give quotes for the most expensive tires... which would be available until 48hrs or so... I immediately took my car to Discount Tires, where not only were they able to repair my tire (screw was in the middle of the tire, and certainly repairable!), they did it for free... Discount Tires in Renton, WA for the win... They saved be $1500 today... won't ever return to Firestone in Southcenter... read more

Went in for my front brakes, and was told all brakes need to be replaced and the estimate was for over $1000. I had my back brakes done in 2018 elsewhere, so I went for a second opinion. 2nd group said front brakes will need to be replaced soon, but it's not immediate and back brakes were perfectly fine. They reviewed the estimate Firestone gave me and said majority of it was completely unnecessary. I won't make a determination as to why there's such a huge difference in opinions, but I did find it suspicious. I'm glad I got a second opinion. read more

Whenever you get a flat tire while driving, you can't help but feel annoyed & stressed out. Especially when you should be at work rather than dealing w/ a flat tire. The last thing you need when getting your tires replaced is an establishment making the situation more stressful. However, you will never get that working w/ Firestone, especially at the Tukwila location. Unfortunately, I have popped my tires 4 times in one year by sharp objects left on the road. Fortunately enough, every time I run into this problem, Firestone has always been their for me. They do their best in fitting me into their tight schedule w/ no notice at all. I really feel as if they care for the customers that walk into their store & want to take care of them no matter if their schedule is tight or short on mechanics. This is apparent with the employee who helped me, Dave, who has actually helped me numerous times w/ my flat tires. Every single time I come in, I can have a sense of relief that everything will be taken care of in a timely manner. It's customer service like Dave's where you can walk into an establishment w/ any difficult situation, knowing you will be left in good hands. read more

Firestone Complete Auto Care - Tire Change at Firestone. - Tires Near Me - Seattle, Washington

Wouldn't come back. Got here at 5 after making a reservation that I never got confirmation for. I was told reluctantly that the ooo change can be done in the next hour. I cruise around the mall and come back after 50 minutes to see my car just now being driven into the garage for the oil change. I've been here over an hour and half and no one has given me any updates or anything. Oh, and an employee asked the lady sitting next to me (whose been here as long as I have) which car was hers. Ridiculous. EDIT: My oil change light wasn't even reset. read more

If you want to crash or want to spend more money on your car than you initially planned due to the lack of knowledge of these people.. then go to Firestone. They actually gave me 2 free tires because they are so incompetent and probably was trying to avoid a lawsuit, they thought that giving me 2 free tires would shut me up after my vehicle spun out of control and collided into 2 other vehicles while it was pouring rain right after these morons worked on my car. This is the last they will hear from me, you put myself (6 months pregnant) and my unborn child in danger and you have the audacity to try and bribe me when life is something you can't bring back??? DUSTIN IS A MORON. HE IS INCOMPETENT AND ACTIONS WILL BE TAKEN. This is the second time I've had issues, and this time you really messed up. Take accountability for your actions. Firestone needs to invest more training for their technicians. They clearly do not care about anyones life and that they are the issue. read more

These guys are running a catalytic converter scam. While my van was in for service, they said that my catalytic converter was stolen. Then, without authorizing anything with me, Dustin charged me another $500 to replace it. Dustin also lied on the phone and said he would do it for $50. read more

I made an appointment on line for 3pm to repair a flat tire. When I got to the shop, I was told that I wasn't in the system and they could not assist me with the repair. Granted this is Super Bowl Sunday and the only reason I made an appointment with this facility is because they are open and close to the hotel I am staying at. I will just go to Discount Tires tomorrow instead. read more

Was having electrical troubles with my vehicle interior, and had tried replacing the fuse that was supposed to be responsible with no luck. Brought the car to Firestone and they were able to find the actual blown fuse and replaced it quickly and painlessly! read more

Stay away from this place ! The "manager" Anthony has the worst attitude ever, he is a scam artist, how he keeps his job is beyond me, he complains he is short staffed, I wonder why ! If he talks to his employees the way he talks to customers they probably run to other employers. I've been a customer at this location for over 20 years and spent lots of money there over the years despite repeated mess ups on several cars over the years, yes they made it right so I gave them another chance over and over, but this guy Anthony was the last straw. Look at all the other customer complaints about him, if they allow him to be a manager they must be really desperate with an arrogant attitude like that ! read more

I took it here got my radiator water pump and thermostat replaced and I had to get the water pump and thermostat replaced three different times after I already thought I had it fixed and the fourth time I took it there I started over heating on the side of the road before I made it and my head gasket blew because they still didn't replace my water pump like they should've do NOT recommend going to any Firestone. read more

I bring in my car because the check tires light came on. I'm told 3 tire sensors need replacing for $314. I decide not critical and to hold off on it. Months later, I call them back and Dustin answers and tells me it's now $600+. I book the appointment , but come off with a bad feeling. Kinda fishy right? I call back and tell them to cancel the appointment. They have me booked for the wrong time! Thank God my wife kept the original estimate. Bad faith practices people! read more

I called the day prior and Dustin told me he was booked a couple weeks out, but if I could leave my truck all day, he'd squeeze it in. I was pleasantly surprised and thankful, as I needed a service. I drive a Dually pickup and he said as long as it's under 9,000 lbs., he could lift it. I assured him it was and that's where the conversation ended. The next morning I attempted to drop the truck off and he informed me my truck was over 9,000 lbs. and he wouldn't be able to lift it. The problem I have with this is, I use my truck daily as a commercial vermicelli and know exactly what it weighs (8,026 lbs. full of fuel). Because the sticker on the door says 14,000 GVW he was positive he was correct. I again tried to explain what that sticker means (what the truck is capable of weighing with cargo), but he only continued to argue with me and in the end would not help me. Not only will I not be back, but because of Dustin's ignorance and lack of customer service skills, I will start anybody I can away from this facility. read more

Don't take your vehicle to this place other fire stones would charge me $300 less than this location their price gouging because

I normally use Firestone for my work vehicle. They had done such a great job with that car, so I decided to take my personal vehicle for repairs. I want to rate my experience based on specific items first. ***** - patience ***** - Dustin, Mgr for reviewing service docs * - communicating ALL problems with the car. * - Concern with the "alleged" 11 hours of labor. I brought my vehicle in January 2019. After the Covid-19 pandemic, my family was impacted, thus not enabling me to obtain my vehicle as soon as I hoped. On last Tuesday, April 14, 2020, I paid my final balance of $2950 ($1000) was already paid and drove home. The car did not stop/start, my chief complaint. Although, the check engine light remained on, I did not have other problems. I was contacted by Dustin after I posted a review on that and he encouraged me to come in on 4/21 to have an oil change after he reviewed my service docs and saw that I was not provided an oil change. The oil change took about 1 hour and 20 min. I drove home with my two daughters. When we got to 192nd and Pacific Highway, the stopped and would not start again. it was horrifying. Adding to that, I called my wife, who was at home vomiting and she had to drive from our home to come rescue us, sick, dizzy and driving with our other daughter otherwise we would have been stranded. I briefly got out of the vehicle and a friend of my late father saw me and offered to pull me and my daughters home. He pulled us from a Jeep with a rope all the way down Pacific Highway and to our home. The car still doesn't start, and I'm assuming its the transmission, a problem that I was not notified about. There were 11 hours of manpower put into my car, but how does this happen?!? Especially, if you put 11 hours of manpower. I was told that I might get a couple of years, not ONE WEEK out of this car. Now, I have to junk it for $163 and it's being picked up this Saturday. After paying $2950 of stimulus money that could have went to taking care of my families needs. I'm at a complete loss of words. I loss money and a car. read more

Customer service is horrible. Absolutely horrific. Part ordered like a week ago was never ordered. Truck(fleet) was supposed to get oil change and then go out to my route. They stated it was supposed to be dropped off. Glad we called like a week to ten days ahead to schedule. We never(but have before because of same issue) drop a truck off for the day. I'm listening now to the rep at front desk tell a customer all the things he can't and won't do for him. read more