Let's face it- VW is a whole vibe. Basically all VW's are head turners.. causing onlookers neck issues since VW originated - because seeing a split window bus, or a '69 beetle driving down the street causes everyone to take a second look "rubber necking" therefore, keeping local chiropractor offices open and operating. Not to say the newer models aren't "lookers" themselves, however there is just something about a vintage VW that speaks to EVERYONE. And if you're in the market.. this dealer has vintage AND brand new vehicles in their showroom- basically something for everyone! That said, this dealership has been my go to "one stop shop" for purchasing and any necessary repairs. I have purchased my last 3 vehicles from this dealership for numerous reasons and a few particular people.. Reasons: - Low pressure from salespeople who truly just want to (of course make the sale but) help you find your perfect vehicle - Willingness to work with you to ensure you drive away satisfied with your purchase.. -Snacks -Yes.. I said it.. snacks. :) -The facility is top notch. The waiting area is inviting and comfortable and if you want to take a nap?? No one will bother you. If you need to do remote work?? Done. Just bring your laptop.. In fact they will even feed you cookies and get you all hopped up on caffeine while you multitask doing remote work while your oil is getting changed 50 feet away! It's literally THEE BEST place. Noteworthy mentions that I would like to nominate for future employees of the month.. if not that then maybe a page on a "top employee calendar"- because these superstars deserve it! -Bradley (front desk service associate) -10 star rating- Brad had impeccable communication skills and did his best to work with me on my last maintenance check. He found me the best deal and I really appreciate all of his hard work. -Becca (parts department) -10 star rating- Becca is by far my favorite "parts princess".. in fact she needs a trophy or a medal for her robust knowledge of everything VW and her superior customer service skills. VW is doesn't realize the blessing bestowed upon them the day they offered Becca employment and I always look forward to chatting with her as she loves what she does and is exceptionally compassionate toward her customers. Last but certainly not least... drum roll please.... -ZEB FOSTER- (1,0000,0000,0000 star rating) (Parts/Service Assistant Manager) -This man. This man is the King of VW. He shouldn't have a name tag- he should wear a crown. -It's hard to even articulate how much he has helped me over the years with all of my vehicle concerns and any repairs I might need. Zeb ALWAYS goes above and beyond to ensure his customers are taken care of and he is probably the best communicator I have ever met. And that is saying a lot considering I have been working in business administration for 25+ years. -Zeb is the most efficient, hard working, problem solving, analytically advanced Volkswagen guru that has ever walked the face of the earth. He is always willing to help with any problem I encounter and has such a positive outlook and personality making him an absolute joy to communicate with. If you ever need anything- Zeb Foster is your guy. 100% my favorite associate at this facility. The facility itself is amazing yes- but the reason I (personally) keep coming back to buy cars from this dealership are the people. The reason I took 30 minutes to write this review is because of the PEOPLE.. and maybe some of the snacks.. but 100% the PEOPLE. I just love this team so much that I made gifts for them and will absolutely use my review for a shameless plug for my VW artwork.. :) All that being said: Please give these 3 folks the recognition they deserve, a pay raise.. and any promotions available. Volkswagen is lucky to have them on their team. read more

See all

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn't even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That's not just sloppy, that's outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence!! Worst dealership service experience I've ever had. Avoid Bud Clary Volkswagen at all costs. read more

Walked in on a Monday evening and financed a used car quickly and easily. Tyler was great: no pressure or sleazy salesman vibe whatsoever. The entire process was done in less than 3 hours and almost the entire staff stayed past closing to make sure everything was taken care of. I would strongly recommend these guys to anyone looking to buy a car without the typical hassle associated with doing so. read more

BudClary Volkswagen - Auto Repair Near Me - Auburn, Washington

I called the service department to make an appointment for my car and the system said my number was held in line in place as they're too busy to take my call. They'll call me back. I waited a couple hours and did not get a phone call back so I made an online service appointment for the next day. I came an hour before my appointment to check in and nobody could find my information or how to use the computer to identify my appointment. I was asked if I was sure I made the appointment at this location and I showed them the text message that I received today from this location. After 20 minutes of waiting, they still couldn't find any of my information. I asked how long would the check-in be and was given "we have no idea, we're trying to figure it out" I had to pick up my son so I left as I'd already waited almost 25 minutes. read more

Went in looking to buy an atlas suv they show me a nice one 48000 miles 2024 it was 27000 but then show me a atlas flex it was really nice 12000 miles 2024 30000 then I met Joey I was working with a younger guy he was new before I knew it they didn't say well your credit won't approve you for that car so then they brought out another car saying this is a better buy oh No a 2024 Hyundai palisade omg it had 60000 miles on that thing they wanted 3000 I did the test drive being nice but I already knew I wasn't going for it I would never go back there they tried to just put me into anything so they could get a quick gain they don't care about their customers it's just about money selling you garbage if they think you're desperate for anything but not me read more

Awful! I keep getting a different person contacting me. They all tell me different things. One person tells me the car is available and the next person says it's not. They are rude and dishonest. Buy elsewhere! read more

Sales person was fine. Do not fall for the $250.00 upsell for 3 additional oil changes! I asked the finance person what was involved in getting the oil changed at the dealership. He assured me that they could finish the oil change, tire rotation, and multi point inspection in an hour, if I made an appointment. I called to make the appointment and was told there are no waiting appointments available in Auburn. She said I can wait there, but they need the car for 4 hours. I'm only writing the review because they will not stop calling me to come in for service. read more

Don't trust these guys. They didn't want to help me get the car that fits me needs, but wants to hurry and lock me in on a car. I was dumb going there the first time dumber going back the second. Kevin told me the Tiguan would fit both my German Shepard, now the big fat one is scared to even get in. I asked with in a few hours of trading it in for the Atlas as I had before, but would t acccomodate. Not Like they're losing any money! I won't be going back there. Never thought VW would be this way. read more

BudClary Volkswagen - Not big enough for 2 German Shepard's - Auto Repair Near Me - Auburn, Washington

See all

Their vehicles supposedly go through a comprehensive "117 point inspection" which obviously includes brakes. My brakes started grinding metal to metal to which I contacted them and they haven't gotten back to me. I was quoted by a local mechanic at over $1600 for new pads, rotors, and calipers because the calipers were seized. The mechanic was flabbergasted that Bud Clary VW let my vehicle out onto the road in the condition it was in. UNSAFE! The undercarriage is full of solidified mud, rock, and rust. I personally bought the car here because I was confident I didn't have to do the leg work as far as a second hand inspection before buying. I was wrong. I should have and lesson has been learned. You have been warned! Learn from my mistake! read more

See all

Out-of-state buyers, beware! They may sell you a vehicle that doesn't meet California smog standards. Then they might fail to send the DMV your taxes and registration fees, leaving you to pay registration fees again, to obtain a temporary operating permit. Good luck getting those fees reimbursed. Now, if I could get them to send the DMV the title, I might be able to register the car, with a late fee, of course. Day 29! I have not yet received my refund for the registration. Day 30! Received a partial refund. Not sure where this number came from. It's also not the amount quoted to me by their associate 3 days ago. Will this ever end. Day 44! I still have NOT been fully reimbursed for car registration they failed to pay. Let's add more to my review. Did they ask you for a downpayment to hold the vehicle? Make sure that downpayment is included in the final sale. It only took me six days and multiple requests to get that refunded. read more

Just spent over $7,000 to have an oil leak fixed in addition to a major coolant issue fixed on my EOS. A few days later, car still leaks oil. Took it back and now they want another $2,000 +. Really? I'm finding a new foreign car mechanic. read more

So, with our mechanic (not a VW dealership), we paid over $1k less than what we would have paid at VW dealership. It turned out to be a fuse that was blown. We replaced fuse, rear brakes and rotors and had a oil chg/replace filter as well as replace cabin air filter. The radiator did not need to be flushed as we have been told before. We finally heard back from an agent late Monday afternoon/Tuesday morning. Too little, too late. This business was a whole lot better before it became Bud Clary. We've also heard that employees aren't treated very nice. read more

Great place to purchase a vehicle. Andrew was able to get me into the car I went in there to look at at a very agreeable price. And I wasn't there all day. The back and forth was very cordial and professional. Also got to talk to their sales manager, Michael Claggett. Both helped me get the vehicle and they made for a very smooth process. Thanks guys. read more

BudClary Volkswagen - Auto Repair Near Me - Auburn, Washington

See all

Jimmy was really nice salesman. my purchase for my first car was smooth. i will definitely recommend this dealership to others!.

We had such a great experience at Bud Clary Auburn. When I showed up with my husband and kids, we were greeted right away by Channing. I can't tell you how many dealerships we've gone to where the sales guy completely ignores me and panders only to my husband so I immediately felt at ease here. We test drove a VW Buzz and loved it. Channing was fantastic and the sales manager Mike was great too - getting us a good estimate for our trade-in and walking us through the best lease vs buy options on new EVs. Highly recommend this dealership - and other dealerships should take lessons from them on how to treat potential buyers. Thank you! read more

We bought a used 2019 Lexus from BudClary Volkswagon 2 months ago. We took it on a test drive and I heard a clunking noise in the front end. We were assured that the location manager, Mike, personally drove each pre-owned vehicle for quality assurance. We trusted the process, our mistake! The clunking noise got worse so we made an appointment to have them look at the car to find out the front struts were bad! Okay, not a problem because we were also told that Bud Clary has a 90 policy on cars they sell. If there is a problem, they will fix it. WRONG!!! They quoted us $2200 to fix a car they sold me less than 60 days prior! The Lexus only has 45k miles so I ask myself why would the struts need to be replaced if the car was " thoroughly" inspected and signed off by Mike. We took my car to Les Schwab and the repair was $845! That included parts, labor, and a lifetime warranty!!! Bud Clary Volkswagon not only sold us a car that needed repairs but they were also dishonest about how much it would cost to fix it! DO NOT TRUST BUD CLARY VOLKSWAGON! read more

Kevin was Amazing, he walked me through everything and he was so down to earth which me and my mom appreciated, super chill and went through the process smoothly, deff recommend to ask for him if you're looking into buying :) read more

BudClary Volkswagen - my new carr - Auto Repair Near Me - Auburn, Washington

Unfortunately my most recent experience with Bud Clary Volkswagen has not been as good as my prior with Auburn Volkswagen. I purchased a 2013 VW Passat TDI in April of 2021 from this dealership and immediately had issues before the vehicle was even delivered to me. The vehicle had been recently listed online and was shown to us before being reconditioned. It belonged to an employee of the dealership we were told. No problem. We proceeded with the sale, as we were reassured that the vehicle would be detailed and throughly checked out and caught up on any service related needs that were discovered. When we returned to pick the vehicle a day later we found the seats were still dirty. We asked for them to clean them, and they kept the vehicle for about four days. During this time they were replacing two tires that were worn out that were fitted to aftermarket 20" wheels and doing other various service work. After the four days, they called us to let us know the car was done. When I arrived, the seats were clean but only the seating surface, not the backs of the seats. Ok, fine. The two tires installed did not match the original ones but that's not a huge deal. I also brought up a loud knocking noise the vehicle made while in the parking lot of the dealership. "Oh, it's a diesel and they need to warm up..." I was told by the salesperson Michael Charrey. The noise would go away once the vehicle was driven for a bit. Sure, I guess that makes sense. During the drive home the vehicle had a wicked steering wheel vibration that required both hands to tame. I drove the vehicle to my local tire shop in Lakewood and was told that one of the wheels was horribly bent. It was super obvious as they had rotated the wheels from the back to the front. I called the dealership and was met with skepticism. Once again I was without my new pre-owned car. I was called and told it was not bent, that they were going to replace the tires. I strongly disagreed and asked them to check again. After three hours they called back and admitted the wheel was bent, and they would have to find some stock Passat SEL wheels to replace them with. Bummer, the 20" aftermarket wheels looked cool but I just need this car to work! That interaction concluded fine. Fast forward to now, 8k miles later. The right side of the window never defrosted since I purchased this vehicle and I never thought much of it, and the knocking still exists on startup. The defroster issue is a stuck vent door inside the dash that the vehicle had when I bought it (VAGcom software told me the date of the soft code, it happened months before I bought this) and they likely knew about it and did not want to fix it. The knock I heard before I took it off the lot is a failing duel mass flywheel that is now being replaced by an independent VW repair shop to the tune of $2800. I emailed the GM of this dealership Dan asking for any assistance with the dash issue on November 29th and got a reply, with zero follow up. I called and spoke to Dwight on 12/28/23 and asked for any help with the duel mass flywheel issue and was promised a call back.He never returned my call. Our Family has purchased four cars from this dealership and will never do business with them again. We reached out and didn't even get the dignity of a response. My recommendation? Please get any used vehicle inspected by an independent repair shop before purchasing from this dealer. They have a track record of missing important safety related repairs and not doing the right thing. Lesson learned, don't be like me. We had hoped that this dealership would be different than others that just seem interested in making a deal, but it ended up not being the case. I'll be filling a claim with the BBB and lodging a complaint with VW of America. VW Puyallup will be our dealership from now on. read more

BudClary Volkswagen - Our beautiful Q7 TDI - Auto Repair Near Me - Auburn, Washington

After a terrible experience at another dealership, Bud Clary Volkswagen staff were exactly what they should be. They were honest, ethical, and EASY to work with. We contacted a sales rep via email and negotiated a deal on a new EV. When we arrived to finish paperwork, staff were friendly and efficient. What another dealership couldn't complete in a month, their competent staff completed in less than 2 hours (and that included a consult with a delightful customer satisfaction rep who spent time ensuring we were familiar with the car and satisfied with our purchase - he even did multiple follow-ups). To say that we had a good experience at Bud Clary would be an understatement. This has definitely become our "go-to" dealership. read more

I've had the fortune of spending a lot of time at this dealership and I have always felt welcome. It's a low-pressure environment for buying a car as well as a comfortable place to wait while your car is being serviced. Personally, I have been impressed by the dealership's philanthropic efforts as well as their commitment to their community. read more

Do not take your car to this service department! I have received inaccurate diagnosis, costly repairs that are unfounded and all around crappy service. I was charged $200 diagnostic fee to tell me I needed a new battery. After getting new brakes installed the "check brakes" light kept coming on, when I took it in, I had to pay for the diagnostic and they told me I needed $1800 in repairs. I went to another shop for a second opinion and they found the problem right away...the brake sensor wasn't put back into it's housing and was rubbing on the brake pad causing the light to come on and off. I've sent an email to the GM and haven't heard back! The better business bureau will be hearing from me, they definitely take advantage of their customers. read more

I had a fantastic experience purchasing my GTI from Bud Clary Volkswagen. My sales specialist, Michael Charrey was professional and transparent to work with every step of the way. Michael was very relaxing and patient while I experienced a few new and pre-owned models/trims before deciding on the 40AE GTI. He was very relatable to human needs and wanted to ensure I felt great before moving forward. I'd be happy to send my family and friends to do business with him. Their delivery specialist Loren and finance manager Brandon were also very pleasant as they were passionate about the products they represent. read more

BudClary Volkswagen - Auto Repair Near Me - Auburn, Washington

See all

Wish I could give negative stars. Don't ever take your car here. Since this dealership was taken over by Bud Clary, it's been shady af. Pushing services you don't need. Outrageous charges for oil changes. And the upselling of unnecessary services when you come in for just an oil change. This place was fine before. Not since it became Bud Clary. I was furious today. I wish I would have just walked out before they had my car on the lift. I paid today and will never, ever go back to this dealership for anything--because of how shady they are in service. This stuff isn't gonna be cheap, but Clary screws you on top of it. Never again. There are other places out there who are not just out to screw customers. Bye. read more

Thumbs up to my sales guy Andrew but it's been a headache having leased through bud Clary VW ever since. They have failed to get the title for the car I turned into them at the time of my VW lease on 3/4/24. They legally have 15 days to get the title in their name and it's been over 2 MONTHS since we sealed the deal. I've been getting billed for a car no longer in possession and when I reached out to resolve the issue, I was given the seen response. I've worked endlessly bouncing between Mazda and VW to get this handled. Have been given the runaround. Finally, Spencer was able to get it resolved-the $199 shortage they had in my Mazda buyout. Not once did he mention I was liable for this or ask me for payment. I now a few days later have Jimmy in finance being involved in what he prior said he didn't handle and requesting that I pay for their miscalculation that took place over 60 days ago. Comical. Please also note they had me come back in after signing paperwork saying it got thrown away, which is both eyebrow- raising and concerning. Lastly, they did a bait and switch on the mileage on my lease. I NEVER mentioned doing a 7,500 mile/ year lease and when I went to sign paperwork that's what they had it as. We had talked about a 10,000mi/year lease throughout the hiring process. By this point in the process I was so worn down I just looked past it but seeing now the lack of customer care, and possible lack of integrity and honesty here, I regret it as know I'll be paying well over my current lease payment to be able to add the mileage I need to avoid going over. I cannot recommend Bud Clary VW. read more

BudClary Volkswagen - Auto Repair Near Me - Auburn, Washington

See all

Great customer service when I purchase my car. Everyone was nice and friendly during my car buying experience. Would go back in the future.

TOOK FOREVER TO REACH THE SERVICE DEPARTMENT, every other department answered but them, called multiple times before getting an answer. Showed up 8:00 was waiting to be helped for almost 15-20 min a lady walked in 17 min after me and was acknowledged by one of the receptionist. She was shuttled before me and I HAD TO WAIT IN THE LOBBY FOR 2 HOURS AND 30 MIN. (10:45) They are only getting 2 stars because Miguel the shuttle driver was very friendly and welcoming. Not to mention I HAD TO CONTACT THEM TO CHECK IF MY VEHICLE WAS READY FOR PICKUP (4:00pm) a dsg service should only take 2-4 hours max if they have all necessary tools (book time is 2 hours and they have to hit a certain efficiency to keep employment as a mechanic ) . I had a friend work at this location and he told me they would take joy rides in the car before and after repairs, my trip meter was reset so I assume they had a little bit of fun before I picked it up. SIDE SKIRT OF MY CAR WAS PARTIALLY BROKEN AFTER PICKUP. ( lowered vehicle I drive over speed bumps and have worked on my car multiple times and I have never broke this piece) side skirts are mounted near the jack points Doug the shop/ service manager secured the side skirt for free with no headache, even gave me a free car wash coupon for my troubles, from 2 stars to 4 for resolving my issue read more

BudClary Volkswagen - Auto Repair Near Me - Auburn, Washington

See all

Needing a new car, and having a short list of 2-3 vehicles, I am glad I found this dealership. Ryan in internet sales was very helpful over the past three weeks, from the initial phone call, to showing my family a few options, doing test drives, answering tons of questions, etc. After trying a few other cars, and changing our mind on what we wanted, Ryan was able to find what we wanted for a better price than other local dealers, and was really easy to work with. Never any pressure, which was great. When the car was finally ready, everything was as expected. Our interactions with Brandon in Financing and Loren in Customer Service were also great. It seems like this dealership is really focused on having staff that are helpful, easy to deal with, and can deliver. If you are looking for a VW and in the Seattle area, I recommend giving Ryan a call. read more

Just a shoutout to Auburn VW. Dealerships are usually the least favorite places for me to get stuff done because they're expensive and sometimes pad on services. But I got my car serviced there recently and had a good experience. The service people were friendly and they even sent me a video showing me what they had done on my car. Edit: After writing my review, I read the other ones. I'm shocked how bad their experiences were. I went to Auburn in the first place because they quoted me a lower price and didn't quibble when I told them I only wanted the required services to be done, not recommended services. By the way, this is how some dealerships make money, by doing a lot of recommended services that pad the bill. In the future, just look at your service manual (which comes with your car) or online and request they only do the ones which are required. Some of the recommended ones you can do yourself. read more

This is the worst service department I have ever experienced. I have have had my wife's car for just over 9 months when we had an issue with the gear shifter I was given the run around by the service department adding 3 weeks of wait time until the car was fixed. After first oil change they failed to reset the oil service light (which was a a task signed off as complete on the receipt). I was told there was a recall on the shifter bezel, scheduled for it to be fixed only to find out it was a recall for the shifter issue my wife had 4 months prior. They had no record of it being completed 4 days after the recall was issued, so they changed the part again, after the maintenance was finishing this is a new sound in the shifter that sounds like they broke a piece of plastic while installing it. I will be going to different dealership after sitting here again today. read more

BudClary Volkswagen - Auto Repair Near Me - Auburn, Washington

They charged me for 9 qts of oil on a car that needs 8 but it was below the half way point between min and max, so I probably only got 7. They left the cap off of the coolant tank, causing my coolant to be too low after less than a week. They didn't top off my AdBlue, which they are supposed to do. Did they perform the other tasks that they billed me for and I can't check, like flushing my injectors and changing my brake fluid? I'm skeptical. They refuse to return my multiple calls so I charged back $570 of my $1,140 bill, hoping it would get their attention and they would find the time to perform a little customer service. Nope, they didn't even dispute the charge back. My advice is to find a different dealer, but if you use Auburn VW and get sub par service, charge back half of your bill. You will have still received terrible service but at least you didn't pay through the nose for the privilege of getting screwed by Auburn VW. UPDATE: Today I received two calls, first from the General Manager and then from the Service Manager. Both men were pleasant and apologetic about my experience. While it doesn't excuse the experience, acknowledging and making good on the situation is more than most companies do, and I applaud them for that. read more

We just purchased a used car from Bud Clary Volkswagen and had an amazing experience. First everyone we dealt with was very friendly and we didn't get any of the typical used car pressure tactics. We really loved working with Yahya and want to say what a fantastic person he is. Our normal expectations is to spend all day fighting for a good deal. We felt that Yahya really wanted us to get the best deal and was able to get us a head start on the buying process online after let us test drive the car late on Sunday evening. He did all the prep work and on Tuesday we were able to come it and get walk out with a great deal on an exceptionally clean low mileage vehicle. Thanks again for a great experience. Please ask for Yahya he is super easy to work with. read more

BudClary Volkswagen is not a good place to go. I had a scheduled service appointment yesterday and arrived 30 minutes before just to be told it was cancelled. This is not my first experience with BudClary. Years ago I took my Volkswagen Passat to them and they left the oil cap off my engine after servicing the car, one of the most basic functions of an automotive mechanic. I have referred so many customers to Volkswagen over the years who have bought cars, and now I regret it. I will not be referring anyone else. I regret taking my girlfriend in to buy a car from them a few months ago. My life of always being a Volkswagen customer ended when Derek at BudClary cancelled my service appointment. BudClary is Volkswagen. read more

Zero integrity. Please do NOT do business with this dealership. I purchased a used Audi etron from here with their guarantee that everything was electrically functional and anything not working would be covered under warranty. I trusted their sales person and sales manager and they have even admitted they were wrong but refuse to do anything to fix the situation. I live out of state and took the vehicle to my local Audi dealer when I got back only to learn I need 5100 in repairs and they will not cover it under warranty. The sales manager also told me on the phone he can see the damage to the charger in the original photos of the vehicle but that they assumed everything was fine and would be covered despite guaranteeing me it was a go. Photos show repair costs from Audi, text messages, and email. Have many more if you want to see what type of dealership/people you are dealing with. This is a "certified" preowned car from the dealer. They have also been very difficult to contact once they knew my car had an issue. I urge you do not work with this dealer and end up trying to work this out with a lawyer, they know lawyers are expensive so they purposely do nothing. read more

I drove from Seattle to view and then purchase a used TIGUAN. After signing all the papers, I was told I was supposed to have two keys but there was only one. So they said they would order a new key. They did that, but then told me I would need to bring the vehicle back to Auburn from Seattle to be programmed with the key which could take more than an hour. Add the time driving and this was more time than I could take off from work. So I went and had the key programmed at a local Seattle dealership. I asked that they refund the cost for the key programming, but they refused. I paid really good money for the car, so this really surprised and disappointed me. Auburn VW did deliver the car to me in Seattle, which was great, and they did mail me my plates, but I should not have had to pay for programming a key that I was supposed to receive in my purchase (nor the cost in taking time off work to drive there and wait for it to be completed). To a company like Auburn VW, the cost of $100 is not much. But to me, a self-employed single woman, the cost was much greater. It actually took 2 hours to program the key. And when they declined my offer, they told me that they had received the second key from the previous owner and were sending it to me, so in reality, none of this was even necessary. So, I'm not happy. read more

Car sales consultant Kevin is absolutely fantastic. My husband and I went to VW with a few models in mind to try out. He asked what I was looking for and didn't waste my time showing me things I didn't want to look at. He did a great job of throughly explaining all the interior and exterior features of the cars and really sold the car without pressuring you to buy it. He answered all my questions and followed up without being pushy. I can say whole heartedly that my experience there was phenomenal, didn't feel pressured to buy a car or was harrassed with calls and messages. He's a great guy and if get a car with him, no doubt you'll be in great hands. read more

Fortunately? Unfortunately? I trust no one- not even a carfax report anymore... purchased a vw Jetta tdi- super clean, low miles service was done in 2016 before sold back to vw, then supposedly Auburn VW did the tdi emissions repair (probably the only part actually done) fuel filter, air filter oil and oil filter.... see the photo of the "new" air filter next to the one I picked up on my drive home from the dealer. Finding the air filter not changed cues me to not believe the oil was changed either- I'll know in 2 weeks when the oil analysis report is back... When you sell a used car and even report on the carfax that maintenance is done.... don't lie. I would have rather paid for this to be done before driving home than be cheated.... Purchased this Jetta in cash- was serious about purchasing a sport wagon in a week or two when new arrivals showed up. I'll spend my money somewhere that can be honest. Such a shame read more

See all

My GTI ran into some issues in SeaTac. My Roadside Could only tow 12miles radius so I hit up VW Auburn. I've been here 6 yrs ago horrible experience but I had no choice to tow my car here. Upon arrival they were very welcoming. Huge shout out to Becca! She has great customer service and provided me with a loaner car for the duration of my car services. The virtual video inspection of my car was a wonderful touch! Thanks Brad Wellington for that! Such a huge difference from my last visit! Thanks Becca for always staying in touch and being able to take care of me! read more

So we traded in our 4runner which we loved so much to get a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then two weeks in the car would surge and shut down. We scheduled it to get fixed and then were asked to reschedule due to short staffing. The car has now been in three seperate times for days on end each time being asked to pay for the repairs. The car would shut down going highway speeds and also shut off while crossing lanes of traffic. My wife mind you is seven months pregnant. Last week I went to the dealership and asked for a manager and spoke with Oscar. I told him we want a different vehicle or our money back. He ensured me that they would take care of us and made an appointment on Saturday. On saturday we showed up to the appointment and they didnt even offer to pay off our loan or give us a vehicle. They offered us a vehicle at sticker price and us eat the additional cost and also the fees again to buy a different vehicle from them. Oscar admitted to having no power on the manor and also didnt even prepare anything knowing we were coming. He also told me he would call monday with answers from the gm. Well i called and oscar isnt even working nor was the gm even in the store. No respect and no integrity. I have also now been to the store four seperate times with endless phone calls with no resolution. Also told me he cant help me if i dont take this down read more

really good customer service! I was helped by Micheal and he was very helpful and transparent. Would definitely recommend

Writing on behalf of my brother. Not satisfied with the service location AT ALL. They do not hold themselves accountable for what happens in their shop. My brother went in for a simple alignment and left with damages to his car worth over $1k due to their own workers fault. The service team gave him run arounds as to how they will take care of damages, and he was not able to get a hold of the original service manager of that location. It has been 5 days and still not answers. None of the employees seemed to care about how this affects my brother or how he is supposed to go about his car this isn't the first complaint i heard from close family and friends . I do not recommend this place to anyone!!! Unprofessional and have no pride in their services.. read more