First... your waiting area is a bit lacking. You really need to look at your competition.. and I don't mean other GM dealers.. look at Auburn Nissan and KIA of Puyallup.. they have amazing customer waiting areas. Second.. I appreciate that you installed the BCM and that ordered direct from AC Delco.. but your techs botched assembly of the Aztek and broke my wife's iPod charger.. c'mon guys! A little more care in what you're doing..! Finally.. you sent this survey to my FATHER'S EMAIL ADDRESS and not mine.. you couldn't verify that when the car came in? FAIL! read more

First time here. Called in to check out about the oil change and the internet sales person, Alex? Sounded friendly along with many positive reviews so decided to try it. Drive in with no appointment needed for oil change. The whole process took half hour!!! Oil change and tire rotation. I used to have to wait at least 3 hours for other dealership. Terry the service manager at the service bay was also super nice and gave me discount as a first timer here. Will come to this place from now on. read more

I recently purchased a 2019 vehicle from this dealership. The paint looked a little dirty but the salesman said it would wash clean and the cars history they showed me said it was clean. That weekend I took it to get detailed and they called me half way through it and said the car had MASSIVE overspray on it. It must have been in a shop that was coating cars and it got the brunt of the overspray. It was in the wheels and all over the glass. It cost me 1k for them to buff and remove all the overspray. I tried to reach out to the management and all I get are voicemail and no return calls. DO NOT GO HERE!!!! They won't honor anything they sell once it leaves their lot!!! Be warned. read more

Great Buying Experience! We purchased a 2017 GMC 1500 back in September. Buying process was very smooth! Joe in Finance was a hoot! Fun to deal with. We had our windows tinted and they were able to have the truck back to us within a few hours. Service has been great also! The quick lube is so fast and you are able to relax in your car while they are working. They offered me water and the news paper if I wanted. Thanks for the great service, I know where I will buy my next car! read more

Bought my 2014 GMC Acadia as a pre owned vehicle somewhere else locally, but they don't have many hours that the service Dept is open. I found out about Valley GMC and Everyone was very friendly and process was quick for an oil change, tire rotation and ordered a part. I truly appreciate that this is the only GMC dealer in the South Sound that is open evenings and weekends so that working people can have our car serviced without having to take time off work! read more

I appreciate being able to drive my truck in, have the oil changed and my tires rotated in under 20 minutes. I've been many other places before where they try to upsell you on unnecessary repairs and parts. In all the times I have been to Valley GMC, that has never happened. I also love that I don't even have to get out of the car. I wish I'd known that when my daughter was younger! What a nice service. Thank you so much for being an honest, quick business for me to use. read more

Never again will I frequent this business - which is why I just spent $70 to buy a new key fob - from another company - that was supposed to be included in my original purchase but didn't work. I would rather pay extra to NOT go to Valley Buick GMC. That should be enough said. To be specific....they will NOT return your calls. Our car didn't even make it home before the engine light went on. No big deal, they sent their tow truck to pick it up - and then we didn't hear from them for days. Left messages with the receptionist, sales, and service department. Finally just showed up and they were oh so sorry. Still had no idea where the car was or what was wrong with it. It's not the Taj Mahal - don't know how you can 'lose' a car! They will NOT have things ready when they say they will. Went to pick up the car the morning after purchase - Pick up time was set by them - only to wait for OVER AN HOUR while sales figured out how to get the car keys to work. Never got it right - that's why we just purchased the key from a different company. You will NOT get your new plates on time - only days until the temporary expires so we can plan on having to take care of that ourselves as well. They will NOT deliver your new car with a full tank of gas. The sales person must have told us 5 times that they would have it filled up when we took delivery - Nope. No big deal for me, but my 16 year old didn't appreciate it. Why would they even say that when they have no intention of doing it? When your car is in their shop they will NOT call you to tell you what the problem is. I've never been inside the service area, but it must just be a man-eating black hole because no one was ever there and we were NEVER called back. What you CAN count on is having to show up, pissed off before anything is ever accomplished. You CAN count on having to talk to the manager - who is so good at apologizing but not at actually getting anything done. Very nice lesson for my son though - he totally gets the used car salesman character now. If you're a grown up like me - go somewhere else - because Valley is very good at one thing - wasting your time. If you don't have a life - you will LOVE it here. Plenty of Junior High drama. Don't say you weren't warned! read more

I have bought numerous cars and trucks from Valley over the years. I love this place the people are so kind and super fun. All around great dealership. read more

This dealership is always so friendly when I come in. Also, this dealership shares the same values I do. It's nice to see how much they do for the community! read more

Update - the last time in I got waited on very promptly and work done to perfection. Much improved.

Super fast, excellent service, professional & knowledgeable!!! We are so pleased with the pricing too! Very convenient too! Chilling in the car to watch them do a quick oil change, where can u find such a place. I will come here from now on. read more

Can I leave a Zero star review?! Worst experience with a dealer I've ever had. I cannot express how irritated and disappointed my Fiance and I are with Valley Buick GMC. If you do decide to purchase a vehicle through them heed my warning: Do not expect decent communication unless you're willing to drive to them. Do not expect any kind of negotiation and don't expect them to go above and beyond for you. You can expect them to play games with you on price, bumping their online listing up $2k if you ask to negotiate on price. I was working with Luis J. who was extremely frustrating to work with and unprofessional after leaving the dealership. My Fiance and I live about an hour north (closer to 3 hours when dealing with traffic during the weekdays), so we were trying to negotiate a little over the phone before driving all the way back down. The 2013 RAV4 we were looking to purchase had a busted mirror adjustment switch which they told us they could not fix without an additional charge, and they wouldn't go lower on the price. Really bending over backward for us... They called back a day or two later saying they fixed the mirror switch. GREAT! We were getting closer to making a deal! I asked if they could go any lower on the price, what they were currently listing it for was a bit of a stretch for us. He told me he would talk to his manager and call me back in a bit. That's where things went downhill. We never heard back from him. Not that day, not that week. I tried getting a hold of Luis a few times end of that week and that weekend only to play a frustrating game of phone tag. On top of that, they bumped up their price on the vehicle in their internet ad listing almost $2k higher the day they fixed the button for us. Throughout that whole week, we were frustrated and confused what was going on. No call back from the sales guy AND they bumped the price up? What kind of game are they playing with us? Super sketchy and unprofessional. We were trying to go through a big dealer so we wouldn't have this kind of experience we normally would get from a small used car sales lot. Finally got a hold of him, only to find out they have sold the car in the middle of negotiating with us. The salesman, Luis, was EXTREMELY unprofessional and frustrating while on that call. He lied throughout the conversation, denying that he never called me back. He also came up with the excuse that he thought we already purchased another vehicle which is why he stopped pursuing. He also said he assumed that if they couldn't come down on the price we wouldn't purchase. Unbelievable reaction and behavior from a business. Don't put yourself through the same frustrating week as we did. read more

I moved this week to the city, so I sadly no longer need my treasured car and needed to sell it. I'm constantly traveling and have no time to sell my car on my own. I went online to Kelly Blue Book and they recommended Valley Buick to buy my car. I did go to a Ford Used Car dealer earlier in the day in Kent and was treated like crap, by very unprofessional sales SNAKES who really tried to lowball me, thousands of dollars off the KBB and Edmonds.com online appraisals. I hesitatingly went to Valley Buick and met with Travis Shook, the Used Car Sales Manager. Travis was very professional and met my asking price, without hassling me. Sure, I could've sold my car for more privately, but I just can't deal with the time and additional expenses involved. I was very happy with the courtesy and professionalism that I received. THANK YOU! --Chris Joyce read more

Let me start by saying Rick Nelson (Service) is the only reason I'm giving any stars, he's polite & professional, & was the ONLY person tht called me back when they said they were going to. I'm frm CA, & came across this dealership via Autotrader.com(AT), I had been in the market for an affordable used 4WD truck for several months, & found a decent '91 Nissan for $2k, I fill out the "Give Me More Information" section on AT, & to my surprise AJ called me n 10 mins. Initially I was inquiring if the vehicle could be shipped, AJ said he'd call me back. 2 hrs, no call, so I call, AJ says his boss wont do it, understandable. I ask AJ some questions about the truck, he informs me tht there's no mechanical issues to best of his knowledge, just some normal wear and tear on a 20+year/old vehicle. I ask him for some more pictures, says he'll send me some Now I ask if I can purchase the vehicle over the phone and pick it up later in the week (Thursday), says he'll ask his boss & call me back. Another 2 hrs, no pictures, no call, so again I call. AJ says his boss wont do it, but I'm more than welcome to fly up & check it out. I ask if theyll hold it for me, AJ says he'll ask his boss/call me back. 2 hrs again(Its now 5-6pm), So I call, speak to AJ, tells me he forgot, & says to call tmrrw @ 10am, & he'll have an answer. I call the next day, 10am just like he asked, he was w/ a customer so I leave a msg w/ Tracy. About 20-30 minutes latr I get a call frm Deanna, she tells me she was the one tht signed the truck through trade in, & it's a great truck, has no problems. I ask her if the dealership has done any service to it, says she'll check on it. I explain that I'm really interested in the truck but can't just buy a plane ticket hoping tht it's still there, she tells me she knows the owner pretty well & can park it in the back for me. Tells me she's going to check on it & call me back. 1 hour later I get a call from AJ, says the manager can't hold it back for me, & that "It is what it is", but I can still fly up & if I like it they'll sell it to me, but not over the phone. I ask AJ why, tells me bcuz its high mileage they can't do it. So concerned tht something is wrong w/ the truck, I ask again, he tells me that there's nothing wrong w/ it, they're a franchise dealership & they can't sell a high mileage vehicle over the phone. AJ tells me if I have any more ?'s to speak w/ Deanna. Now I talk to Deanna again, she tells me the same story, but I could have someone local purchase it for me, & then she could park it in the back for me & I could pick it up when I'm ready. Great! So I do just that, I have a family friend go & pay for it the next day (Monday). Deanna says she'll pick me up @ the airport Thursday. My plane gets in @ 1:30 PM on Thursday, when I land I have a txt msg frm Deanna saying "I'm w/ a customer, I'm sending someone to pick you up". Well Barry doesn't get to this airport till about 3:00. I turn the key to auxiliary, no lights on the dash, no radio...I figure no big deal, its an old truck. I leave the dealership & get on I-5 to start my journey home. The truck is going along fine, for about 5 miles, then I notice the throttle is not responding, it lurches in & out so I pull off the interchange into a Costco parking lot near by, turn off the engine & check under the hood. The intake was not attached, it had been taped before, but was completely lose, thinking this was the issue I realign it, get back in the truck, try to start it. Nothing. the starter clicks, & wont start. I call Deanna, tell her the truck wont start, and that it didn't even make it 7 miles, how's it supposed to make it to California. She seems surprised, but concerned & says she'll call me back. Now I really start to get upset bcuz I've heard this before. Lucky for me I found a jump to help me get the truck started and leave the lot, no power, the throttle is going in & out. I get stranded near the freeway. Call the dealership, and get Jim Koch (Manger?) who immediately tells me, "We told you not to buy the truck! You bought it from someone else." I tell him I'm stuck in a dangerous place, he tells me "Well if you can get the truck back , I guess we'll find out what's wrong" . I call AAA. Jim tells me he'll pay for the diagnosis, but that it was my fault for buying the truck. They can't get me in till the next day. Turns out it was a short in the wiring harness, $183 part. well this "part" turned out to be a 6" piece of wire that they bypassed to the battery (20$ tops) & it took 3 hours just to change a battery?! Jim did not stand behind his product, & should not have blamed the customer, especially if they never inspected the truck prior to selling it. I did get back home safely, but I felt taken advantage of. Used buyers Beware! This is not an honest used dealership, bring your own mechanic, and don't buy based on their "word" they do not treat their smaller customers respectfully and I will never do business at Valley Buick GMC ever. read more

We bought a used car from them a few weeks ago. On the way home, the 'check engine' light came on. We called them the next day and they told us to bring the car into their service department to be checked out. Turns out, the car needed a new catalytic converter, which they replaced for no charge. And they gave us a loaner to use for the 3-4 days it took to repair ours. We were so impressed with the service department and the salesman (John G) that we went back a week later to buy a 2nd car. Super nice people! read more

I'd been going for years to get my oil change. Now I'm not going their any more the wait was 20 minute and set there while they do oil change take another 20 minute every time I go there. I'm NOT going there any more!!!! read more

No Brandon, my concerns were not addressed. You felt the bubbling and flaws in the Stoneguard were acceptable. The Stoneguard was to be REPLACED, instead your dealership heated up the film and stretched the film thus leaving visible flaws where the bubbles once were. I purchased a hood visor that also was defective, this defective product was installed with the noticable defect and told "we cant do anything about it, thats how they are comimg from the factory." Another cop-out. So I tell you that since you have to remove it to replace the Stoneguard just leave it in the bed of the truck. Well you don't replace the Stoneguard just heat it up and make it worse, rip off the hood visor now the Stoneguard has more defects because the act of ripping of the hood visor with the tape used to adhere it to pulled the Stoneguard away from the paint. There was still glue on the Stoneguard when we did a walk thru when I picked it up. I was not satisfied at pickup, I addressed my concerns to you and in one ear and right out the other. You Brandon had to go get a rag to clean it up. Shouldn't you have performed a walk thru of my vehicle before informing me it was ready for pick up? Is it standard practice to use an impact gun when rotating tires on a 50k rig? If a mech. accidentally damages a lug nut when using this tool why would it not be replaced? Surly it was noticed when torqing lugnuts to proper spec???...Is there a a service manager responsible to perform a walk thru of customers vehicles after service? I'm sure there are protocols in place, someone is dropping the ball here. I received 500 in factory credit from "GM" I called the corporation because the service department at your dealership wanted to argue matter of fact. The 500 came from GM not a gift from Valley. EVERYONE that looks at my new GMC can clearly notice the flaws that your dealership considers acceptable. I will continue to express my utmost disgust with Valley GMC to anyone who will listen from Olympia to Everett. I don't have to say much the flaws speak for themselves. read more

This review is for Auburn Valley RV, specifically their service department. Although we did not purchase our Jayco 5th wheel there, they are more than happy to do any maintenance and warranty work. These guys have been most helpful, friendly, and professional. They have gone the extra mile to take care of us and our RV. The work they did was complete and timely. Nothing but high praise for them. - Alan F read more

Brandyn was very helpful and he worked very well with his sales manager to help answer our questions and get us the right vehicle to meet our needs. He called to make sure everything was going well after had the vehicle for a week and offered to help show me a few things on our new SUV. We will definitely work with them again in the future. read more

I entered the market for a truck about 3 weeks ago. As always - I have done ALL if my research online...know what truck I want - what's the best price in town, and what I expect for my trade. Went to several dealerships where I was approached by the usual dealer scum salesman..fast talking..and dealing with me as though I don't have a degree in finance...several dealerships made my toes curl they were so offensive. And then I met Darryl...Darryl has joined the ranks of what is now 2, yes 2 people I will do business with (the other is Luke Wilson at I-5 motors where I purchase my Porsches). I was originally going to purchase a Chevy Silverado I had found on line...the sales person was so awful I walked away 5 minutes after arriving at the lot (Good Chevrolet). Decided to stop and check out Auburn GMC on the way home. I won't lie - I walk on lots in a defensive position. Darryl greeted me, and I mentioned that I was just browsing. He was very polite and just mentioned that he would be inside. They had a truck with the features I was looking for...so I begrudgingly went inside and though "here we go." I was armed with my iPad and had the inventory up with pricing (because they always seem to try to use those prices as the low ball and they work up from there). Not worry with these guys...no need to haggle because the first price they provide is great. I did decide that I am going to wait to meet with a couple of private buyers for my vehicle..so we didn't do a deal on the spot. As soon as I take care of my vehicle I will definitely be returning to Valley GMC to purchase my truck. Seriously - if you're shopping for a new car...go see Darryl at Valley GMC and make the car shopping experience less miserable. And of course, if you need a luxury import go see Luke at I-5. Glad to know there are at least two decent people in the car business. read more

STAY AWAY FROM THIS DEALERSHIP I negotiated a deal with the sales manger to purchase a used car for $500 lower than the price advertised online but said that I wanted to have the car inspected by an independent mechanic before purchasing the vehicle. The mechanic said the car was fine so I brought the car back to Valley Buick GMC with a cashier's check for the agree purchase price. I sat down with the salesman to complete the paperwork while another sales person took the keys to my current car to assess the value for trade-in. I was handed paperwork listing the final sales price of the car $3,000 more than it was advertised online. I said that the sales manager had already agreed to a price with me on the car and that it was ridiculous to think that I would pay $3,000 more than the car was currently listed for online on 5 active Craigslist ads and Autotrader. The salesman then went back to the sales manager's office. When he came back he told me that the sales manager said that they could no longer sell it to me for the agreed price and that the price had gone up in the last two days. I was furious and told them to give me back my keys and that I wasn't buying the car anymore. I had the sales paperwork that showed the price higher than advertised in my hand as I planned to take it with me. That's when they refused to give me the keys to my car and told me that I was not allowed to leave the dealership with the paperwork. Even after I returned the paperwork it was 5 minutes before the sales manager eventually flung my keys across his desk and I was allowed to leave. It was a waste of my time and almost $200 for the used car inspection. The sales staff was so aggressive with me that I almost called the Police. The sales department at Auburn Valley Buick GMC is extremely unprofessional and their conduct is an embarrassment to General Motors. Do not buy a car here. read more

I have been going to Valley Buick GMC quick lube for 2 years. The last time i went the price increased by $25.00. When i called and spoke to Rick(it took 3 calls to get a hold of him) he told me the price increased with no other explanation. I questioned him, 2-3 times about a $25.00 increase and every time the same response, yes, no further explanation. I am never going back! read more

The purchase of my 2014 Sierra at Valley Buick GMC was my best vehicle purchase experience ever. I was offered a very good up-front price without the need to negotiate. I was also offered a very fair price for my trade-in. The people I dealt with were extremely helpful and service minded. The followup after the sale has been excellent. read more

Too much to list, Worst company I've ever done business with!!! Everything from purchasing to service has been a horrible experience, and I have purchased a lot of vehicles. read more

If you need a car, go see Keith! He was awesome, knew the car I bought well (Buick Encore) and I love it! I had pre-approval so Keith set to work while my daughter and I did some back to school shopping. In about 2 hours, I was walking out with my new car. Super easy, laid back and nice guy. read more

Don't waste your hard earned money and time at a dealership that will forget your name the moment you walk out the door. Valley Buick GMC actually values your business. If you want to see how customer service is done, visit this dealership. After several recent bad experiences with other car dealerships, I was beginning to wonder if the concept of customer service was gone forever. But then I visited Valley Buick GMC in Auburn. I went because they had the exact truck I was looking for. The excellent customer service was a huge bonus that came along with the purchase of the truck. Everything they promised was delivered, and then some. I can't tell you what a relief it is to find a dealership that actually cares about customers. read more

I love this place! Very friendly staff, Gina is amazing! Everybody here is welcoming and very helpful, they will get the job done in a time efficient manner. Would definitely recommend this place to my friends and family or anyone needing car service. read more

We had a great experience with the salesman and management. This dealership is world class and customer friendly.

Craig, Keith and Joe rock!!!! Worth the three hour drive!!! We saw a car online...came up, bought it without one snag in the transaction!! Thanks guys!!! read more

This was the easiest purchase I have made. No pressure. They listened to what I wanted ( a third row of seats so my kids have their own space) they sold me a 2017 Acadia that exceeded my expectations and came in under budget! Thank you for making it easy. read more

I was extremely excited to view a GMC Acadia today, Sunday 2/21. It was after 1pm and DEAD. My father and I walked around the lot, mind you car sales professionals were inside standing around and no one offered us help or even acknowledge us. Even the person that was actually outside working with people couldn't even say hi. I tried to not let it bother me, so after I reviewed the car I wanted to purchase alone, I decided to walk to the sales professional for assistance. As soon as my father and I walked in, the sales professional at the entrance looked at us and then turned his head to the empty lot. RUDE! I couldn't believe it, I never felt so disrespected. My dad began to approach him and I just told him nevermind, this staff is rude as I walked out. The not busy sales professional was able to come after me to ask why, I told him why else did you think we came in here for! For some assistances that he or anyone else working that day was willing to provide. Horrible experience read more

I came in for an Oil Change for my 2007 Saturn Vue AWD V6 and asked about changing the differential and transaxel fluid. The team said that they could do that while we were there. The team then went to verify that the proper fluid was used and apologized for the extra wait. I'm very happy that they took the extra time to do the job right. They were very courteous and friendly. Great Job! read more

I bought a car 09/20/18 and found out the next day that the window washer fluid wasn't functioning properly. They kept my car for ten days in order to fix the problem, and guess what? I got it back and the problem hadn't been fixed. Also, I found a burn mark on the headliner (inside the car). When I called back to see what was going on, and who was smoking in my car, the answer I received from the customer service agent was, "It's hard to believe that we did that you your car" Long story short, they ordered a new headliner and asked me to bring my car in to have it replaced. I got the car back and they did not put everything back together properly. The service manager Brandon was a nice guy who took the car back to the garage, and he tried his best to get the job done. Unfortunately, the problem was not fixed properly, which is causing me to look at other shops to have this problem fixed. The 3rd problem was the rear window defroster wasn't working at all. I took my car back to them three times to find out what the problem was, and the answer they gave me was "nothing's wrong with it" .The service advisor (Jessica) asked me to go and find somewhere else to check the rear window because they weren't able to figure out the problem (What a great service).My car still under the factory warranty and I bought an extended warranty as well from them. I had to take my car to another dealer, found out that one of the tabs on the rear window was broken and I have to replace the rear window. The rear window had been replaced under the factory warranty (will not cost the dealer any money). I canceled my extended warranty with them and lost money because I can't trust them fixes my car anymore. This is my experience at this shop. I wish that the shop would fully check the car out before they sell it or hand it back from the service. read more

Totally unacceptable, My daughter just brought in her Honda Accord for the recommended oil change. They have always done great work and I still put trust in them. However this time I believe they have not. I usualy bring her car in but this time she dropped off to get done but when to pickup was told it leaks. Gave her a rental for a couple days and when I called was told because of the age of car the oil pan plug was problem. Not going to buy into this as I have never in my 65 years over tightened or stripped out the oil pan plug. After calling them they said the car was running and were doing a final check for leaks. She picked up her car last night only to send me a picture later showing oil trail. Returning car to them today to take care of this problem. I have been coming here for many years and have seen lots changes in management. Recommended this place to lots of people as I do not care for Jiffy or others to do the work. Not unless this problem is taken care of will I tell anyone else. Might need to put these plugs back in by hand and use a torque wrench. Talking with my neighbor was told same horror story only problem truck is new. I will keep bringing my vehicles down but will be watching a little more closely. Bill Waldo read more

I had a problem with the shop at this dealership. My 2008 GMC diesel pickup was due for a fuel filter change and an oil change. It had 52000 miles on it. I was advised to have the transmission filter changed when I brought my truck in and agreed. I left the dealer and got a call that the truck was leaking from ther transmission cooler lines and it was a $600 charge. They also said the transmission was leaking and that was a $1500 charge. I told them to not do the work that I would come get the truck. This truck had never leaked a drop of anything. Now the dealer was telling me it was leaking transmission fluid. I picked up my truck and it not only does leak transmission fluid now but the fuel filter they installed leaks fuel also. Don't go there. read more

BEST SERVICE I HAVE EVER HAD ... FROM ANY BUSINESS IN MY WHOLE LIFE!! I know that may sound a bit overkill ... but it's really true. We bought a used car from them last Feburary. We had many, phone calls and letters from several different people asking how we liked our car, how were we treated, how was the purchasing process, and our opinion of our whole experienc, etc. We even got follow up calls about our trip to the service department! We were treated with friendliness, timeliness and respect in every transaction we have had. THESE PEOPLE REALLY CARE ABOUT THE SERVICE THEY GIVE... and great service is almost non-exisistant these days. So kudos to the management and staff, in the new cars, used cars, finance and service departments! Gratefully, Rob and Nata Robinson Tacoma, WA read more

I was having abs problems as well as other issues and the service Advisor Carl Thorsett was the one who I first dealt with and I have to say that he Very knowledgeable with vehicle mechanics, he was also so very kind and extremely helpful. I can't say enough about the great service he provided. he is definitely an asset to the company . The way he went above and beyond what was expected of him to make sure i left a happy and satisfied customer. I will forever recommend this service department because they made me feel cared for. read more

I was a customer of Valley Buick GMC for 10 years where I purchased and then continued to service my vehicle and was pleased with the service department. Carl Thorsett is great! Awesome customer service. My negative review is due to the used sale dept. I got my oil changed and mentioned I was going to sell my 2003 GMC YUKON XL Denali. I was told they wanted to buy back GMC Yukons, so I had them look at my vehicle. They knew it was in good shape since it had had all service done at their dealership and was under 100K miles. Dwayne Pogue told me they would pay me a specified amount to purchase the vehicle back. When I went to complete the sell back 3 days later (and I told them it could take up to two weeks) they denied their original bid for my vehicle and tried to offer me $1,000 less than the original offer that was written by Dwayne on his business card. Apparently his GM Greg wouldn't give me this amount that I was promised. This is unfair business practice and very deceitful. They knew it wasn't for a trade upfront and they would purchase for resale. I had also disclosed any defects in the vehicle (DVD player didn't work anymore and the scratch on the bumper) They overpromised and then under delivered. They have lost a client and any referrals from me. I'm very disappointed to have been treated this way after being a customer for 10 years. read more

I had the pleasure of buying a car today from John at Valley Buick GMC. Yes! I said, it was a pleasure--something I usually don't say in the same sentence...or even in the same day after a car buying experience. In this case, however all of the information I needed about the car was on-line, the service professionals interacted with via email were proactive without being pushy, and John facilitated a quick sale when I arrived. After we negotiated a great price, directly with the sales manager, the finance manager pulled up my favorite NFL team on his computer, so I could watch the game while I waited. Incredible. Best car buying experience ever. Thanks to the staff at Valley Auburn Buic GMC. Excellent customer experience! I'll definitely be back. read more

I need to move on and not return here. Every Time I come the service is bad. This time 2 cars were put through before me, same cars were offered bottled water and a newspaper. While my 3 month old and I sat in the car waiting our turn. Nobody checked on us, asked us if we wanted water or to see if we could go next rather than allowing cars that arrived late to go before us. Very disappointed each time I come. Might I add I should have reviewed previous times things may have improved. My husband a man seems to get gear service each time he comes! read more