I specifically sought this place out because I wanted to book with one particular nail artist. I was getting a design that she had done previously so I knew I would be in good hands.
The day before my appointment, I received a text to confirm my appointment with a different artist. Mind you, the girl I chose is literally the only reason I booked there. So I went on the website and changed it to the artist I originally booked, since she was still available.
Then, TEN MINUTES before my appointment, I get a text saying a third artist is ready to see me.
I ended up just going with it because obviously I wasn't going to get seen by the artist I wanted (who wasn't even busy until a walk-in (!) showed up like 40 minutes after me).
My artist was a total sweetheart, but the quality wasn't up to the standard I booked. Not only did the design lack dimension, but the undersides of the nails were a mess. This happens to me time and time again - I've yet to find a nail salon who honors the booking I made instead of swapping me to someone else because "they can do it too". Like I get that your newer artists need work too, but when someone books nail art, and rebooks with the same artist when you try to swap them, wouldn't you assume they have their heart set on one person? Business owners, stop doing this! I'm better off booking on Instagram directly with someone at this point. read more