This establishment encounters significant challenges with customer service, particularly when staff members are overwhelmed or managing both walk-in and scheduled appointments simultaneously. It is unclear whether language barriers contribute to the issue, but staff often respond in a manner that is abrupt, brief, and discourteous. Customers are instructed to select a polish and are frequently left waiting without follow-up or guidance regarding subsequent steps, such as what services they wish to receive. The individual seated to the right upon entry is notably the most unfriendly, which led to my decision to leave and to share my negative experience with family, friends, and neighbors, advising them not to patronize this business. I hope the management will address these customer service concerns; otherwise, I do not plan to return. There are many other reputable salons in the area that provide better customer service, which I recommend considering. read more

Such a welcoming staff and environment. Michelle was the tech. Very thorough and thoughtful. Great conversations and follow up. Highly recommended read more

Excellent nails and friendly people make this salon a pleasure to visit! I am very grateful, thank you. read more

I've been going to Westboro nails for the past year and have only had great experiences! Their pedicures last the longest out of multiple salons I've been to in the area. I've had Lynn the past couple of times for dip and she has done an amazing job. Everyone I've had has been good though! They also often have openings for last minute appointments, which I like. read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

Just had a Gel Mani and a regular pedi with Tia, she was fantastic. Very friendly, facility was clean and my nails look wonderful! Would recommend paying her a visit! read more

Westboro Nails & Spa - French mani(gel) by Tia - Nail Salons Near Me - Westborough, Massachusetts

Went here for a deluxe pedicure and it was amazing! Massages, hot stone massages, hot towels and friendly service. If you're not getting your pedicures here, you're missing out!! read more

I've been to westborough nails a handful of times. Very reasonably priced. I usually call to try to go within the hour and they are accommodating Great color selection. Very clean. I always get a regular pedicure. I've gotten manicures as well. Love this place for the price. If you are local, highly recommend. read more

My regular nail salon in Worcester that I have been going to for years recently closed. I've been trying different places for a couple months and still hadn't found a salon I loved. My friend invited me to join her for a pedicure in Westborough and I'm so happy I did. Had the most amazing deluxe pedicure (only $45!) and loved it so much I decided to get a manicure as well. Paid $80 and felt completely pampered today. I highly recommend this nail salon. It's conveniently located on Route 9 (right next door to Bernie and Phyl's) and is spotless inside. I'm so so happy that I found this place. The search is over. read more

Westboro Nails & Spa - Mani/pedicure with a brand new fall OPI color "Claydreaming" #366 - Nail Salons Near Me - Westborough, Massachusetts

Westboro nails is a great salon. It's very relaxing and they do a fabulous job on your nails. I would highly recommend them.

Great staff very professional! Ngoc is outstanding! Highly recommended. You won't be disappointed. read more

This salon is very pretty, serene and super clean. The staff is so kind, helpful, welcoming and have such a nice attention to detail to make the experience extremely relaxing and enjoyable. read more

This nail salon was recommended to me by my hair stylist. The experience was unpleasant, painful and frustrating. Started out rough, one person visible and she was with a client. She loudly asked what I wanted. I HATE that; get up and speak to me, or have someone at the front desk - don't shout at me from where you are sitting. I said a dip manicure. She then shouted to someone out back who came into view and pointed to a table. Once settled and a color picked she begins to "file" my nail with a rasp (okay it was a VERY rough file) back and forth, back and forth - everyone knows you file in one. direction. only. There is no towel on the table so all the particles are just accumulating there. The nails are gone and now my skin is being filed. No matter what I say she pretends to not understand me. I know she understands English as she is laughing at the Ellen DeGeneres show on the tv behind her. You know what, The whole experience was just so awful I refuse to continue to type it up. So, in bullet form: Poor greeting Bleeding finger tips Unsanitary dipping directly into the jar (it was brand new so I didn't freak) REFUSAL to push back cuticles Hands covered in grit from nail filings and dip powder all over the table Poor execution of the dip product (wavy, uneven thickness) Just left sitting when tech finished and walked away Turns out the place is completely empty except for myself and the loud lady (who is the owner) and her "customer" (who is her husband) because the place has the reputation of having very poor technicians. Unless you get Lana, who was not there that day, you should not go. Guess everyone knows you go to. one. manicurist. The salon is very clean and the prices are good. You will pay with the blood of your fingers, though. read more

I had thin breaking nails and I've never had strong ones. I went here as my daughter liked it. Lana, the tech and part owner told me to listen to her and I will have fabulous nails. Well, I did. And I do. They are strong, never break and her manicures are superb. I use only IBD products and I couldn't be happier with the results. Would love for them to get more colors!! read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

See all

All the ladies here are super friendly and they take pride in their work. They take there time to make sure your nails are looking great.

I have been coming here since last Fall and have had many different people do my nails. They have all done a great job and been very kind and professional. I have gotten gel manicures and regular pedicures. Prices are very reasonable and the salon is very clean. I just came back for the first time since they reopened after being closed for a few months due to covid. I felt very safe here. They have plexi glass at all nail stations, everyone was wearing masks and all customers are asked to sanitize their hands upon entering. I will definitely be back again soon. read more

My first time there and I really enjoyed the experience. They did just do a $5 price increase on all services but even with that my pedicure + gel manicure and design came out to $85. The pedicure was really nice and relaxing felt like I was paying for more but I just asked for the basic. The manicure was also nice the design is not exactly like the photo I showed her but she did do the best she could. I called a little bit before my appointment to see if they could take me earlier and they were able to accommodate me easily, I would love to go back there! read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

Been looking for a nail salon in westborough that actually does a great job and doesn't break the bank. When I walked in, I noticed how cute the salon is, and was greeted very nicely. I got the dip nails and they came out amazing. My technician took her time, and made sure I was happy with how it came out. This is definitely my new nail salon and I'm so obsessed with how my nails came out read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

My sister and I went for a deluxe pedicure today during the beginning of the coronavirus event. The place was clean and quiet. The technicians were superb! The pedicure was fantastic and we had a great experience! Will definitely be back. read more

Nice nail salon with nice people! Gel manicures last and are worth the money. My new go to place

This place is great. Best nail place I've been to in Westborough so far (been to nails 2000 and deluxe nails). The prices are good and the technicians are friendly (especially to regulars) and skilled. Will definitely be coming back! read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

Love this place! great customer service for an unbeatable price always! Their new Deluxe pedicures are a treat! My local fav.

I have tried several nail salons over the years, but never felt confident that I found "the one" until I went here! I went with my sister, and we were greeted right when we walked in. We wanted a gel manicure and normal pedicure, so one of the women working there (I didn't catch anyone's names, my apologies) helped us match the polish colors without us even asking for assistance. She also told us right up front how much the services would cost ($55 each), which is something I haven't found at any other salon I've been to. I really appreciated that professional touch because it showed they're clear and honest, and it also allowed us to calculate tip ahead of time. The women who helped us out were both friendly, easy to understand (which is something I really struggle with at other salons), and talented. I didn't feel like I had to chat, which is ideal for me because I like to just zone out and read a magazine when I get my nails done. At one point before I left, my toe nail polish chipped, and my manicurist happily fixed it for me. Just as an added bonus, they accept credit cards and you can include your tip on a card. My sister and I were both very happy with how our nails turned out. We will definitely be back! read more

Had some time to kill as I had to take my car in for some unexpected service. Asked if there was availability for a dip manicure. Person at desk asked if I wanted a pedicure too, I said no as I didn't have much time, she said you have to wait for my nails so I should do the pedicure ... I agreed ... great pedicure! The dip manicure was horrible! I picked a red, my fingers were stained with the red, I washed my hands and the color did not come off! I asked the girl to clean up my skin, she proceeded to use an emory board ON MY SKIN! are you serious??? Then she said it's was because it was a red color I told her I have had plenty of red dips before ... then she started to finish my nails and SHE smudged 3 separate nails, she had to redip ... I asked for rounded nail shake and she did squared ... uneven nails ... 2 hours later I just wanted to get out of there!!! Do not recommend, maybe it was my fault being a walk in but I don't think the girl knew what she was doing when it comes up dip manicure. read more

I had never tried dip before and saw that Westboro nails and spa had good reviews so I decided to try it and I love them so much! My nail tech was super nice and explained the dip process and why dip is good for your nails. I can't wait to go back (: read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

I came here after I went tanning at Bare Tanning and I must say this new place is a definite gem! I never been here before but wanted to try because of the mani & pedi combo for only $35. The owner took me right away. She is very nice and did a great job. I ended up getting the shellac manicure. Then I went to the spa chair for a spa pedicure. I was very relaxing and she paid close attention to my ingrown toe nails. They're offering a $5 off any service so it was quite the deal! Try the new Westborough Nail & Spa! You will not be disappointed. :) read more

Westboro Nails & Spa - Outside - Nail Salons Near Me - Westborough, Massachusetts

See all

I decided to give them another chance because they are very friendly while maintaining a clean and professional environment . This time I got the gel manicure and a pedicure. They did an awesome job with both. The pedicure was relaxing and the mani came out great too. The big thing for me is that their salon is very clean. I feel that everything is very sanitary and that can be hard to find with nail salons. They have also decorated it nicely too so it actually feels like you're being pampered. Definitely a great spot to get your nails done! read more

Excellent service! Friendly, accommodating and fast but quality service! I finally found someone who could do the perfect coffin shape nails, thank you Lana!!!!! They also have a wide selection of gel colors. read more

Westboro Nails & Spa - Finally perfect coffin shaped nails - Nail Salons Near Me - Westborough, Massachusetts

I followed Lana from her previous salon. She is outstanding!! Salon is so convenient, plenty of parking. They take you on time too. Live this salon! read more

Westboro Nails & Spa - Lovely Lana - Nail Salons Near Me - Westborough, Massachusetts

Amazing technician friendly !!! :) must come again .. Very patience with me as deaf people ... Very impressed .. Please check this salon read more

Westboro Nails & Spa - Gorgeous nail - Nail Salons Near Me - Westborough, Massachusetts

I love this place! The girls are all so friendly and conversational. Feels like family! Salon is spotless, things are organized, and there was virtually no wait when I went! Polish selection is huge, and they have dip powder too if you don't like the lamps used for gel. Prices are good and reasonable, and the pedicure and acrylic fill I got were done quickly yet very professionally. Best of all, tip is on the credit card for all of us who hate carrying cash. Definitely recommend. This is now my place of choice! read more

I've been here several times and it's pretty good if you get one of the 3 good ladies, but there is one in particular who I've gotten twice in a row and she is just awful. The pictures (blue nails) speak for themselves. I liked this place cuz of the friendly atmosphere and the cheaper pricing, but in this case you get what you pay for. read more

Westboro Nails & Spa - Great quality for $25 - Nail Salons Near Me - Westborough, Massachusetts

See all

honestly one of the best manicures i've ever gotten!! i'm from out of state living here for the summer and was hesitant to try a salon i had never been to but i was in no way disappointed. my nails look perfect and they even have a 3 week guarantee for dip so if it chips they fix it free of charge. beautiful inside and professional nail techs!! i will be back:) read more

My nails look fantastic and everyone is so friendly. Went here over thanksgiving with my whole family and we all look B-E-A-UTIFUL! read more

Westboro Nails & Spa - Nail Salons Near Me - Westborough, Massachusetts

I have been going to Westboro Nails since November of last year. At the beginning it did not bother me much but I have been getting increasingly uncomfortable to be just a paying customer. There seems to be the inner circle of people that Lana and staff knows by name and the rest are just customers. Lana will entertain the entire salon with her loud conversations with the inner circle friends while she works on them, no regards to others that might want a more relaxing time at her place. The rest of the staff chimes in while working on customers. I am not looking to be part of the inner circle or to be part of conversations but to be valued as customer. I remain nameless, predicted waiting time of 10 minutes could turn into 40 minutes and as I just experienced two days ago, a very late scheduled inner circle customer arrived and I was "deployed" to another table while in process, after I was told that they would not wait for her any more. I complained that my nails did not last week after I got them done. I was told that it was my fault based on my activities using chemicals or other things. I said that I was traveling on vacation and away from housework. The real truth was that the nail tech I had rushed the process because as I later found out her shift has ended and she took me last minute and the job was not properly done, therefore the gel was lifting all around my nails. Lana, Van and staff you could do some work to make customers feel welcome other than saying, "what do you want to have done? pick a color and sit down while the inner circle is welcomed loud voice. I swear that by now I know their names, their friends and family names and too much of their personal life have hear a bit too much about Lana's last trip. Unless you feel that you can make a living just on inner circle friends and the rest of nameless and invisible customers are just some money for rainy days. read more

I've been going to Lana for years! She's fabulous and the salon has a wonderful and relaxing atmosphere!

I came here for the first time this past weekend. Lana did a great job on my nails! It is nice inside and very spacious. I got exactly what I asked for in shape and color. read more

Excellent job on manicure and pedicure -- all staff is so sweet!!!!! Definitely an A+ salon. Great customer service, fabulous color selection, and all around wonderful experience. In a great area with a clean and very well kept facility. Hooray for Westboro nails!!!! read more

Westboro Nails & Spa - Fabulous mani/pedi - Nail Salons Near Me - Westborough, Massachusetts

Very happy with my first visit; $25 pedicure which included a lovely leg massage; mani-pedi is $35. The staff was polite and the location is clean; GREAT VALUE! read more

Fabulous !! Lana is the best ! So friendly , welcoming place !! Good Luck Lana and Von !! Deirdre Eck read more

Very friendly. Went there with my friend and we both got gels. Two days later my gel is starting to come off. They are slightly pricy but had a deal going on the day I went in. The girl who did mine seemed to be in a bit of a rush to leave with her boyfriend. Wish she had spent a little more time so my gel would have lasted. read more