Walk in Mani pedi with Acrylics & gels for fingers and toes. It was a friendly environment and they called in the nail techs to accommodate me! read more

I will have to say I have been going there for years. And the last time was awful. The lady said to pick a color. Which I did. Then she told me I couldn't choose that color. And came over with other colors. I told her I wanted the light purple. She told me I couldn't choose that one. I Just chose one anyways. And it was the most crappiest color. The polish was bad. But she proceeded to use it. She missed half my nail on all nails. And then I got the lavender massage ( offered by the owner ) which I was alllll excited for. But the lady who did it half assed it. Gave my right leg and right arm a wicked good massage. (Minutes) and my left side maybe got a good 20-30seconds. I will go back because I love the place. But I'm NOT going for that lady again. 93$ for what should have been done for maybe 50$. read more

Serenity Nails - Bad nail polish ( not even remotely close to the color I wanted) she knew it was bad nail polish and still applied it. - Nail Salons Near Me - Northborough, Massachusetts

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I had my nails done gel tips 3 of my nails were split in half. Since then I am having a hard time with my nails. read more

Serenity Nails - Broken nails - Nail Salons Near Me - Northborough, Massachusetts

These people should be ashamed of themselves! My dad went in wanting a pedicure. He's never had one before. They charged him $120!!!!! For anyone who has ever had a pedicure when have you ever paid that price? They saw him coming and took advantage of him. Disgusting people! read more

I'm so happy I found serenity nails! The service is unbeatable, and the pricing is far more fair than some other options in town. They accept walk ins and reservations. Tan is super skilled at making some really elaborate designs. I go for a more basic style because I'm hard on my hands, but I'm always so impressed how well they hold up. When I was going to another salon in town, I was having nails pop off and break all the time. When I would go they would ask if I went there for the manicure in the first place. Tan, Maria, and Anna always remember you and stand by their work. I am so happy to go to serenity and wish I started sooner! read more

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I love this place. The staff is awesome, very friendly and very accommodating. Tan always does some awesome designs. Here is the latest one that I got done today read more

Serenity Nails - Dip nails with fire design - Nail Salons Near Me - Northborough, Massachusetts

Look how awesome these nails look- Always do an amazing job! Love my nails The only nail place I will go! read more

Serenity Nails - Nail Salons Near Me - Northborough, Massachusetts

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Good work on the pedi and mani. Loved Maria, she is very gentle and gets rid of all the unwanted yucky dead skin on the toes.

After being a customer for months and months I was so upset when the owner continued to lie to me several times about overbooking and that no one was available to do my nails when I made an appointment. I was on my lunch hour and was asked to wait over an hour before being told no one could take me. They only want only money and don't care about their customers. Don't let you fool you with all their compliments and antics! read more

Clean, well-decorated salon; however, I left pretty upset with the service and a low-quality manicure. Poor service: because while I was getting my nails done the woman was texting and making phone calls with her cell phone one speaker. Poor quality: because my nails look like I tried to do them myself (photo posted) Poor management: several other Customers would come in saying they made appointments and the employees appeared confused and would be scrambling to figure out how to fit these customers in. Needless to say, this was a one-time thing and I will not be returning here. read more

Serenity Nails - Photo to accompany my review - Nail Salons Near Me - Northborough, Massachusetts

I was wondering why it wasnt busy on a Sunday till I was done... Tan was lovely to chat with but I would never go back. My nails are not files properly, edges are not painted and the gel is VERY thick on some parts. For 50$ for a fill, I expected much better. I am very disappointed in them. I also tipped 20% and was asked if I was going to leave more of a tip in cash??? read more

I just wanted to start of by saying the staff at this location are very sweet and nice but they did a really bad job with my nails. They didn't cut cuticles properly or shape the nail to my desire which I requested square. I got both a pedicure and gel manicure. My toe nails are not filed properly and there's paint smere on my cuticles. read more

Serenity Nails - Nail Salons Near Me - Northborough, Massachusetts

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Everyone who worked here was great, But my nails were not they were lopsided and much longer than I asked for, they used unclean tools, and my nails are all different shapes. Overall I give this place one star. read more

never had a bad experience here. i love it everytime i come! clean and calm environment. read more

Serenity Nails - french tip acrylic - Nail Salons Near Me - Northborough, Massachusetts

Best nail salon in the area. If you are looking for a peaceful experience come here. The woman are sweet and do a great job with all types of manicures. The pedicures are amazing. Try one of the deluxe pedis and you won't be sorry. read more

This was the worst nail experience I have ever had. Maria cut into the skin beyond my cuticles, causing 4 of them to bleed, and did not stop when I complained of pain. She then blamed this on my "dark skin", which does not make sense as it is even easier to distinguish between my cuticle and my skin as they are more contrasted than in people will lighter skin. Regardless, any nail tech should be able to do nails on people of any color, and not blame their skin color for a job badly done. She then proceeded to put acetone and use a nail file right on the area that was bleeding, causing a lot of pain, as well as push and pull the skin that she had cut throughout the process. The polish itself was not well done, is uneven and contains a hair in it. She said she could do nail art that came out looking not much like a flower but more like a blob. Any time I had a preference, she seemed irritated by it and questioned it. My nail beds are currently burning 2 hours later, and I am about to go buy Neosporin as I am sure that given how much she touched the open wounds with her hands and the used nail file, there is a high chance of infection. I wish I could give this experience 0 stars. read more

Went in on a Sunday and I asked if I could get a manicure. She kept saying mani pedi. I told her again, just a manicure. Then she said she didn't have the time. So she had the time if I was getting a manicure and a pedicure? That was my first and last time going there. read more

I'm very dissatisfied with my experience at serenity. The first thing that bothered me was that the tools they used for my manicure were used on other clients and not cleaned well afterwords. Secondly, the woman didn't do the final step of the gel process, so I left the salon with tacky nails. They were sticky to the touch. Lastly, my nails began to chip just days after being done. My appointment was on Sunday- and by Tuesday they were chipping. Gels are suppose to last 2 weeks and I am very disappointed that they didn't even make it a few days. I will not be returning and I warn other customers of this before going to serenity to avoid paying for a bad experience. read more

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Loved my experience at Serenity Nails today! Tan did a very nice job and was wonderful! Very caring and willing to modify anything I wanted. Will be going back once I need a change again :) read more

I have been going to Serenity Nails for almost a year now and I have never been disappointed. Anna is always friendly, always takes her time, and I have always ended up with a beautiful dip manicure that lasts 3-4 weeks. The salon is very relaxing, with just the right amount of lighting and soothing music playing quietly in the background. The only negative I will say is that the manicure is not a "true manicure", meaning there is no soaking of the nails and cutting of the cuticles before the actual nail dip process begins. I understand that it takes time to remove the previous application, but more attention could be paid to the nail preparation. Overall, I really like Serenity Nails. I travel 30 minutes to get there, so I obviously am pleased with the quality and service I receive from Anna, and I have recommended her to others. read more

Serenity Nails - 4 weeks post-dip manicure and 1 nail cracked 3 days ago - Nail Salons Near Me - Northborough, Massachusetts

This place is very concerning for 3 reasons--1) sanitation: the employee used nail tools without cleaning and I had to ask to clean with alcohol first. And there is no autoclave machine visible or employee does not even attempt to open a clean sanitized bag of tools 2) I am all for title 7 and equal opportunity. But when a employee actually torn skin part and when customer complained, she could not speak English and could not understand the employees complaint. It took 3 employees to finally gather and try to sort out a concern. 3) when gel manicure got smeared on skin, instead of attempting to use a solution to erase, one employees proceeds to remove the skin layer which then became very painful. This place needs to be investigated for sanitation. read more

Pleasurable and professional. I have had a MANI/PEDI two times now with KIM- a lovely woman who loves what she does and does it well! I felt like I was her only priority. The Pedicures were OUT OF THIS WOLRD- and I have had a lot of pedicures in my day. The salon is peaceful with lovely decorations and music to invite you as a client into the relaxation state and give you permission to be pampered. There was little distracting "chatter" and special effort was made to be sure I was pleased with the services. I would highly recommend Kim and SERENITY NAILS ---- read more

Everyone at Serenity nails is wonderful!! They always do a fantastic job! I have walked in before without notice (pretty much screwed up their schedule that day) and they still acted like it was no big deal and took me anyway. Then they did a wonderful job on my nails! I usually go to Gil but honestly they are all great there. Also, they are one of the few places in the area that does dip nails (which last forever). This will continue to be my go to nail spot in the area. read more

I don't get my nails done as regularly as some, but I've tried several places around Northborough. Marie at Serenity is my favorite. She does an excellent job. Takes her time and gives the best by far massage with the pedi! She is sweet, patient and soft spoken too. read more

Was up sold from a gel manicure to a dip powder mani, which was fine with me. However there was no manicure, no soaking or cuticle trims to be found. Nothing. Just poorly shaped nails and lumpy dip powder application. The powder is also speckled which was not how it was supposed to turn out. I could have done a better job at home. Prices are cheap but I will definitely not return. read more

I have onliy had a manicure once before so i dont have much to go on, but they recently renovated 2 weeks ago, very friendly/warm/comfortable, Maria took great care of me and I had a very pleasent experience, from talking with the ladies in there it seems as though they have a very firm clientel base that are repeat customers, The manicure was $15, so that is average, overall the manicure was not a good manicure. period, looked like shit next day like i didnt even have one read more

I have been coming here for years. I find the environment very relaxing and clean. I enjoy Anna, tan, and Marie they have always taken good care of me by fitting me in last minute and still doing a wonderful job. Thumbs up all the way. read more

Ideally, I would give this salon 3.5 stars. It's accessible to where I live. The salon atmosphere is pleasant, as well as the people. However, I had to wait about 30 minutes when I arrived on time for my appointment. There was also some miscommunication when it comes to the services provided. I had trouble understanding their accents, but that is something I can compensate for. Some manicurists were not born in the United States, never the less, we appreciate you! I asked for a swirl-nail design using two colors. I showed my manicurist a Pinterest photo, and I was told there would be no problem. What followed was an extended appointment full of confusion. First, they have a limited color spectrum that did not fit my request. The color options were bright and opaque, not the thicker gel polish. Two manicurists struggled for about 45 minutes to figure out the right technique. It was stressful and lengthy waiting, as they redid their work over and over. Unfortunately, I was not satisfied with the technique or colors of my nails in the end result. The price point seemed okay, nothing concerning. In summary, the other services seemed straightforward. But I do not recommend asking for any free-hand nail designs. read more

I have been coming here for about a year now and I am always happy with the service. I can walk in or make an appointment; either way they always accommodate me. It is a very relaxing atmosphere and is a great way to de-stress. I usually get a gel manicure and a spa pedicure and they always do a great job (and they last for a few weeks)! The staff are very friendly! My only issue is they really prefer cash or a check, though they will accept debit/credit cards if they have to. read more

First time at serenity, very impressed! I left thinking wow! Fills cheaper than the other place I went. And very gentle, the other place I always had to check if I was bleeding. You felt like they cared that you were pleased and grabbing payment and tip came second unlike the other place (nails 2000) read more

I moved to this area in January and have tried four different salons in the area but serenity is by far the very best. Then I decided to ha e a facial and it was the best I have had in all my years. I would recommend that you give them a try. I am sure you will be happy read more

Love it here! Kelly is awesome and the girls are so friendly! Clean and cute (: so many colors to choose and the gel selection is growing! I highly recommend going here if you're looking for some reasonably priced relaxation! read more

The manager did my mani/ pedi in one color and my toes in another because she did not have the right colors to match (??). I am open to changing colors. However, my toes were a bright color and my nails a subtle shade color. As I was on my way to a family occasion, I wanted to match. I did NOT have time before traveling to go back to get this remedied. I went to my event but wore closed toed shoes. Originally, Tan said come back if I have any problems. After my event, I did call. Tan insisted I return to Serenity to have my nails fixed. Tan was out at the time I came by. Another woman did my nails. Another hour out of my already busy schedule. Then, I realized I needed to take out my Google translator app ... need I say more ... ? The woman messed up the pedi and redid the big toe three times. I had to go back a third time so Tan could fix my toes entirely. Not a great job after that either. I will not return. Maria is the best but she was away so I ended up with Tan and Christina. Sorry, but between three visits, and up to 6 hours in total and the need to use Google translator as they talked about me in another language, let me know how they really felt about me returning to the salon for a redo. If you make a mistake, fix it. Don't talk about or complain about your customers in front of them. Don't think we can't understand you. [Google translator app is useful... ]. FYI and I gave an excellent tip. Looking for a new spa. read more

I live close, so I started coming for convenience. I love Maria! She is kind, has attention to detail, gives the best pedicure around. The owner is always friendly. read more

I really want to like this place because the location is great and it is nice and calm inside. But I am always disappointed with the results. I keep trying it every so often and it's never better. This time, when she couldn't up sell me to a more expensive pedicure, she put the least amount of effort into it that I've ever seen. I definitely could done a better job at home. read more

The owner was rude and talking at the phone and texting the whole time basically ....I got hurt twice at the point that I was bleeding. She was pushing to sell products and asking me to make an appointment ...I left before she finished (second finger bleeding under the nail). Never going back. read more

Visited Serenity for the first time today and was very impressed with my gel French Manicure :) Tan is great and very considerate and wants to see her clients happy!!! You won't be sorry if you visit Serenity :) p.s. lighting was just fine when I was there ;) read more

Do not go to serenity if you look under 30. They will treat you like crap, rush through your nails and make your nails look like a 2 year old did them. They re use the plastic gloves you wear to soak off the gel or dip... GROSS. they just make you feel like you are an inconvenience. I am never going back this place. read more

I walked into this nail salon for the first time today. The sign on their door said, "Walk-ins welcome". The owner came up to me and said it will be fifteen minutes for your manicure. Fine, I replied. I will be back. Ten minutes later I returned and "Amy" invited me to select my color and sat me at her table. Within a minute or two she returned to give me a manicure. Amy is lovely and has the potential of doing a really nice job. Instead, and under the constant watch of the owner (yes, this was SO obvious), the poor girl rushed through my manicure. Toward the end of my manicure the owner came over and placed a biz card on the table and said, "You make appointment"! Okay. Then take the sign down on your door that says "Walk-ins Welcome". My nails look "okay" JUST okay. I may give them another chance. That would be only because Amy is so sweet. I feel badly that she has to work for "The Iron Maiden". read more

Went for a peppermint pedicure and it was wonderful. They take their time so it's very relaxing. I also like that they actually let you sit and wait for your polish to dry properly instead of asking for payment and handing you your shoes after five minutes. read more