Writing this as I currently get a gel pedicure. I didn't know this place had poor reviews until I arrived and I literally cannot tell you why. It's a lovely facility that's very clean. So far my pedicure is great and I don't have any concerns at all. All staff is kind I have interacted with so far. I think if you have a bad experience and your nails don't come out absolutely perfect it is upsetting because nails aren't cheap anymore so I think complaints are valid. But I encourage you to have your own experience here and take a chance because you could get a bubble on your nail or an accidental knick on your nail from any nail spa. I don't see any outright red flags at all. read more

I have no idea how this place is rated so low. I almost did not book because of reviews but I am happy I gave it a chance. Today was my first time with this business and I had Yen. She was professional and she did an amazing job! Super clean inside, cute aesthetic, and lots of colors to pick from. I'd come back! So happy with how my UV GEL came out. read more

They do good nails but I will tell you the employees attitudes are absolutely horrible. They are so unbelievably rude I'm not sure why they think they can act they way they do to the people who quite literally pay them and keep them in business. Maybe they should work on that! read more

I have been a loyal customer since they were in the greendale mall. Not anymore. Service and quality have gone way down while prices keep going up. I most recently came in for a basic pedicure. She rushed thru it. Did not actually rub my legs or feet with the salt scrub and didn't even help cut my ingrown nails like they always do. For $40 I was in and out in just under 30 minutes and my nails chipped within a week (they used to last weeks without chipping but the more they water down the polish the less time it lasts) Between this bad experience and a bad nail experience at the Millbury location I will be going elsewhere from now on. read more

She payed $20 got nothing done before they started to slap the acrylic on. It was the lady's first day and said that she could try mind you these nails are supposed to be for prom and that blue x is supposed to be a butterfly. Yeah so I am super furious with them. I was going to get white French tips but they had no white or navy blue polish. Absolutely horrible never again. read more

Creative Nails & Spa - Worcester - This is a picture of her nails they are absolutely DESTROYED!!!!!! - Nail Salons Near Me - Worcester, Massachusetts

Had a FABULOUS pedicure with Tina on Friday. One of the best I've ever had! The atmosphere in the salon was so calm, quiet and helped me to reset after the long work week. My pedicure itself was pleasant, thorough and the gel on my toes is painted perfectly. I love when I can verbally mention a nail color and the tech go grab it, saving me the hassle of cluelessly looking around. I normally try to go up to Millbury, if I'm in that area, but they never seem to have openings for walk ins and they won't take a res without a deposit which I don't prefer to do since I don't live super close and my schedule is constantly changing. I know I've found my new pedi spot here in Worcester and it's closer to home which is super convenient! read more

New to the state and not much is like I'm accustomed to. Creative Nail and spa was the PERFECT PEDICURE spot. Quiet, calming, great service by Amy. It was clean, not overstimulating and prices on point for services provided. I will definitely be scheduling regular pedicures. I saw a lot of people getting pedicures, going with a friend. I think that speaks volumes about this location, that two friends can go get some restorative and friend time together. read more

I always choose the dip for my nails and they come out so perfect. Hannah always makes them look beautiful. There are others there who are very talented as well. Thanks!! read more

Quality of experience nail techs declined over the years . Front desk rep needs to be replaced staff are sweet however it's an issue with the way they speak to me . I no longer go there read more

I don't know why this place has bad reviews... am a regular here and the staff is pleasant and they do a great job. I always get gel manicure but recently have been doing dipping powder and they last longer. read more

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Needed a day out with the girls and we decided on this nail salon in Worcester. My nails have been in recovery since I just got dipping powder and wanted my nails to rest by getting regular polish French. Lucy was really great and I asked her to just reshape my nails and keep the length (since I've been growing them out so I can have a cute French tip. The service was good but I'm just not sure about the quality. If I look at my hands a far, it looks like a French manicure, but after I left, I started seeing these bubbles form. At first it was just on the thumb but now there are so many bubbles / bumps on every finger.... read more

Creative Nails & Spa - Worcester - Nail Salons Near Me - Worcester, Massachusetts

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Vibe was not as relaxing as it once was. The 2 technicians chatted amongst themselves the whole time. Mine made no effort to be pleasant. they wouldn't accept a coupon that i got for my birthday because it expired yet the last time i came they told me i could use it next time but didn't say it had to be within a couple of weeks. This place has gone down hill! read more

Just had worst experience I paid $54 dollars to not have my nails cut down or even asked if I wanted them she filed for seconds and left me with the worst shape nails I was also told no to numerous designs which I've had done there before ! My cuticles weren't cleaned up and underneath my nails weren't even touched when I've never not had them shaved and cleaned ! No oil or lotion put on no message like I literally feel like she to get to next person and it's sad I always tip 20 giving her 10 made me wanna cry becuz I knew I just got taken for a ride ! And for gel there's no shine' !!! Nails are always a nice treat and now i know not to go back to creative read more

Creative Nails & Spa - Worcester - Literally my finger isn't shaped sideways and coffin shape isn't round !!!!!!!! - Nail Salons Near Me - Worcester, Massachusetts

Rose is the best got my first Brazilian wax and she was amazing and patient with me definitely recommend her

Today I decided to get a pedicure just myself I got the one with the hot stones. My God it was AMAZING !!!! I had JESS actually this is the 2nd time I got her. As soon as I got there I checked in and she came out to get me asap and helped me pick out a pretty pink. The water temp was perfect the atmosphere was relaxing and she took her time and really made me feel so relaxed. I will definitely go back and ask for her again. Great job jess and creative is very clean and really nice inside can't wait to go back . read more

Got a gel manicure with design that cost $49 plus tip. The gel started to peel within a few days. I went in a week after getting them done to see if they could fix for free and their policy is "within 3 days" that doesn't even make sense when gel should last 2-3 weeks. Highly disappointed and will not be returning. read more

Creative Nails & Spa - Worcester - Peeling manicure - Nail Salons Near Me - Worcester, Massachusetts

If I could give this place negative stars I i would. Terrible establishment. Went for a lip wax this time she burned my face. I really wish I could sue. read more

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DONT GO TO THIS PLACE, I WOULD NOT RECOMMENDED THIS PLACE FOR ANYONEThis place was the worst I told to do my nails and they did them so bad and uneven. And for some reason I thought they were gossiping about me and how I kept telling them to do it right. I don't not understand anything they said to me they kept talking in japenease or Korean, I don't know. I would not recommend this place to anyone. I told them I wanted acrylic and they only painted them,They added nothing else. They also try to blame it on me that I am the one who told them I want gel, but I know what I said, I said acrylic. I told them to redo it and put acrylics but that denied. I payed 129 dollars and then they said I need to pay another 50 bucks to redo in two days. Like WHAT read more

Creative Nails & Spa - Worcester - My nails that they did. I DONT RECOMMEND THIS PLACE - Nail Salons Near Me - Worcester, Massachusetts

Anna must have asked me 10 times if I wanted a gel manicure, since I was getting a gel pedicure. I kept telling her & the person next to her that I just wanted a basic manicure. Also, she and another worker kept talking in their language the whole time during my pedicure, turning around and chatting, seemed like they were talking about people. It was not relaxing, very little leg massage and felt rushed. BTW, they charge you a lot to remove a previous gel pedicure. She was rough for both the pedicure & manicure & kept pushing my legs or hands in place. She couldn't explain why my pedicure was more expensive, which it was expensive! Sorry but they need a receptionist to handle the billing and it seemed liked all she cared about was getting a tip. Not worth the money! read more

You can't leave a tip on your card if you pay by debit/credit so they offer an ATM with a fee...so you can pay a fee or not tip! So dumb! I refuse to get my nails done here..ever again! The paint job I have received numerous times looks like a four year old did them! I've had a full set, fills, dip and mani here...all terrible...I only went back because I kept thinking...it can't be that bad again, right... The pedicures are way overpriced! A basic is only $31 I believe but they basically harass you to upgrade until you want to snap! I left following a pedicure and the next day realized I had a ton of dead skin on my feet...went back and complained...wtf are you people doing here??? Don't waste your money! read more

"Everyone knows to avoid this place". Awful time here. I used to go here for years throughout high school but moved away for college, I'm now back in the area and got a gel manicure and pedicure. To start they couldn't make it more obvious they didn't want to be working. Both my technicians left me waiting while they'd go walk around, text on their phone, etc. I got a gel manicure Friday night, it's now the following Thursday and my nails are already chipping, like the nail polish is PEELING off my nail. Gel manicures tend to last me the full two weeks without chipping and honestly it's normally the nail growth that causes me to get rid of the manicure, not the state of the nail polish. I HATED it here. Called my younger sister because I had such a miserable time doing something I thought would make me feel better and she told me "everyone knows to avoid this place". read more

I won't be returning to this place. I was a LOYAL customer for over a decade, and I thought they valued me and appreciated my business. I made an appointment for 2 PM on a Sunday. Yet, when I arrived at 2 PM, the woman at the desk asked me if I'd gotten her message. I hadn't looked at my phone at all; I'd been out in the yard and then driving. She had called me at 12 to find out where I was. ??? Apparently, my appointment was recorded for 12 PM instead of 2 PM. I insisted that I would never have made a 12:00 appointment since I couldn't come then. I showed them my calendar on my phone, with the 2 PM appointment there. I was basically told they were fully booked and couldn't take me. WOW. I was stunned to be turned away, when I showed up for the appointment I booked. How about squeezing me in and blaming the person who screwed up? I won't be back, and I guess they won't miss me. I remember following them from the Greendale Mall, and at first when they opened on Park Ave, the manager expressed concern that they didn't have many customers yet. They have plenty now, so I guess since I only go once per month, they don't need me anymore. read more

Absolutely awful service! Went in for a dip manicure and currently have an infected nail. Called in to speak with a manager and manager was MIA. The technician kept cutting the cuticles too short I complained about it but she continues. Technician was very disrespectful in the way she handled my hands from the way she would move then around to the way she talked to me. When a friend of hers came in she kept looking behind me and chatting with her. Awful service and awful management! Can't believe I paid $40 to get an infected nail read more

Creative Nails & Spa - Worcester - Middle finger is inflamed and swollen. Avoid at all costs! - Nail Salons Near Me - Worcester, Massachusetts

This was my 3rd experience at Creative Nails-Worcester. First time was good. Second time, very bad. Third time- I decided to give it another try. Unfortunately 2/3 experiences were awful. The nail technicians were insulative, demeaning, and painful. One technician asked me to pay and tip her before she did my manicure. The second technician told me that she doesn't have time to do gel manicure. There is no money in that. I should do dip powder and that she was too busy to do gel. She then proceeded to tell me that next time I should schedule with other technicians because she doesn't want to waste time on doing gel. Another customer came by and asked if I was okay because she perceived the technician to being rough with my nails and hands and that this wasn't right that I should complain. I shared that even if I complained to the manager, they are all friends and nothing will become of it. I left the nail salon feeling disappointed and demeaned. By the way, all these appointments were not walk ins. They were made ahead of time. Creative Nails- Worcester needs better customer service and needs to treat all their customers with respect. read more

This place continues to go down hill. I would have had a more relaxing time giving blood. Pedicure was ok. They spent the entire time harassing my little sister to download an app for points that she didn't want. When they got annoyed that we said no they made it very uncomfortable. They didn't even put a top coat on my nails. Avoid. read more

I feel really terrible writing this review because I love the aesthetic of the place, the people have always been supremely kind to me and a pedicure that I received two years ago was amazing. But I went today to get a dip removed and redone and left with five fingers cut and bleeding. The tech was super nice and kind to me, and the nails themselves look lovely, but alas five of my fingers have cuts on them. read more

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Was hesitant on trying this place based on the two star average it had, but I'm so glad I came to see for myself. Excellent, friendly staff, amazing pedicure options, and one of the best pedicures I've ever had. Definitely recommend coming here! read more

Love the aesthetics of the salon- very spacious, relaxing and mellow. My go-to gal is Tina who I highly recommend! Love her. She's super nice and sweet and always does a great job on both my manis and pedis. She takes her time and is very careful. I have always been treated kindly by everyone there and the pricing has been reasonable so no complaints there either. read more

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TERRIBLE ! They charged me $53 for a gel manicure there website says otherwise for gel pricing. For design their website says $7 they charged me $18 when I asked the manager she stated switching prices and saying I'm embarrassing myself and lying ? read more

Creative Nails & Spa - Worcester - This gel manicure no acrylic $53 - Nail Salons Near Me - Worcester, Massachusetts

Unimpressed. Got a gel manicure Saturday, nails peeling by Monday. Not worth the $34 (and definitely not worth the extra $3 on top of the 34 to go back, get them removed & get them redone. Yes $3 for a gel removal fee). Dumb read more

I scheduled an appt today, June 5, 2023. I went in and the staff was very nice which was good, although i told my nail tech exactly what i wanted - which was a French tip with a thinner white tip. Not only did i not get even remotely close to what I asked for, but she also refused to fix it and clearly ignored my requests. I spoke up about them not really being what I asked for (which is extremely out of my comfort zone) and she did nothing to help me out or fix them to my liking. After looking at them, i am seeing a lot of imperfections like bubbles and specks in my nails. They are hard to see in photos but in person they are clearly there and visible. In addition to the nail tech not doing what I asked for, refusing to fix them, and the imperfections, during my appt, the tech killed a fruit fly, wiped it on the paper towel she was using to wipe the excess acrylic on, and (I'm sure accidentally) picked up the dead fly and wiped it on my nail. She could have changed the paper towel for sanitary purposes but she didn't. Despite it being an accident and wiping it off my nail, that doesn't change how unsanitary and just simply disgusting that is. I am really unhappy with the finished product and i will be calling to request compensation of some sort. read more

Creative Nails & Spa - Worcester - On my middle finger, if you look closely, you can see a black speck. Also there is a reddish pink speck on my pinky as well. - Nail Salons Near Me - Worcester, Massachusetts

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If i could put zero stars I honestly would. Ive noticed over the years the service has changed. This was my second time having issues with creative (park ave). the first time I booked an appt for an acrylic big toe with gel polish pedicure, and they told me no, and that it "was up to the nail tech." they kept insisting that I did not need acrylic, and in the end she did not give me what I booked for my appt. This time last week, I booked an appointment for the same thing. One big toe was shaved too far down and was left paper thin, while the other toe had THICK acrylic. Not to mention she missed multiple spots on the french tip. And to top ot off while getting my pedicure she did not ask me once if I liked the design or anything. I had to stop her mid track and ask her to go back and fix it. They over charged me $84, when I booked a refill. Once I called and let them know my concerns about how my nails came out she questioned me, and insinuated that I was not being truthful. The next day I went back, and the lady who did my toes still did not see an issue with the way my toes were done. I had to tell her which correction to make and how to it. Very dissapointed, very unsatisfied. Rather do my own pedicure. still want my refund. read more

Came for the first time today. Got gel mani and my eyebrows waxed. Didn't wait long and I was a walk in. Definitely going back. Very relaxing atmosphere. read more

Creative Nails & Spa - Worcester - Nail. - Nail Salons Near Me - Worcester, Massachusetts

Let me just say when you first walk into the place, it's very eye catching to see the aesthetic decor and modern/contemporary design inside the building. The receptionist(s) are very polite and friendly. What's great is that they have freshly made detox water with different flavors everyday in case customers are quenched with thirst. The seating area is very comfy and magazines to keep you busy while waiting. The pedicure area is very quiet and relaxing while the manicure area is busy and efficient. I'm the type of person who barely gets their nails done but when I do want to get my nails done I come to the right place. I often do a walk-in and to my surprise there's always a tech available for me. I love getting a French Nail Pedicure from Thu, she's very friendly as well heartwarming and caring. She would check in on me from time to time if I needed anything or if anything was wrong (very attentive). This is the only place I go to if I want to wax my eyebrows and Tam is the person you want to go to if you want an amazing shape on your eyebrows. She knows exactly what I want without me explaining more in details. Each Nail Tech, Pedicurist, Manicurist, etc. have a special personality to them which makes each spa/salon special in their own little way. Sometimes we need to think before we type. If the nail tech did something wrong or not to your liking please let them know because first of all we're all HUMANS and we make MISTAKES all the time. Telling them right then and there will help resolve the problem. You're helping them with a favor that there will be not another problem like that to a future customer. All the workers there are very hard working, funny, and friendly. Would recommend going there again. Thanks for reading! read more

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I've always had a great experience here. Everyone is friendly and kind. Very relaxing ambience. My nails always come out great!

Went for a gel fill in - what seemed to be somewhat pleasant turned quickly. I noticed from the beginning my nail tech was so invested in who was coming in and out of the salon- which was extremely annoying because she would almost cut me several times from not looking at my hands. The Nail tech was nice - though very distracted- that is until I asked if it was possible to do a design. She quickly turned almost yelling at me for my request- even saying "we charge a lot of money for designs, you might not be able to pay it!" Which I was shocked to hear, it's not my first time going to a salon- so I know the extra charges for services. I was just asking a question. I tried to back out as soon as she started to be cold- but she did it anyways. She then switched up and began speaking sweetly again. As soon as she was finished, she said "thank you, even though you requesting things last minute and were giving me a hard time." I didn't reply, I was shocked. I paid and left her a tip. I would have totally understood if she said a simple NO to the design if she didn't want to do it, rather than her being so rude. I know we all have our off days, and I hope it was just a slip up on her end. However, I don't think I will be a returning customer or will ever recommend anyone going to this salon for the future. read more

I received a gift card for creative nail and thought I would try the one in Worcester. I just wanted a polish change. The manicurist removed my black nail polish, leaving some black polish on the side of my nails. I went with it as I changed it to a maroon. Ya..... nope. The maroon color bleed into the sides of my nail bed - as she didn't try to hard to get the polish off. I Just wanted to get out of there. Unpleasant vibe from walking in the door to polishing. Polish was super sticky- which I can only assume is the quality of the product they use. I get my nails done at a different salon in Worcester and never have I seen tacky looking Polish at my usual place. I have driven by this place for years and will never go back. read more

I would go anywhere but here. Bad attitude at the front desk followed by zero customer service.

Booked an appt. for both pedicure and manicure, took time off work, but when I arrived they did not have the appt. in there system. Could not find the confirmation on my phone while I was on site, since I booked it a week in advance so I drove back home, found the appt. confirmation in my e-mail and forwarded it to them. Will not be back, as this was a huge inconvenience and waste of my time. Have used this nail salon since they opened for convenience, but will now find someplace new. Too many options to deal with incompetence and it cost me a 1/2 day that I could have been working. read more

I can only speak for nail services here. I can't tell you how many times I've driven past this salon and I finally had a chance check it out recently. Parking is tight here due to there being several other businesses in the plaza. However, once you step into this salon there's a complete transformation. The decor is trendy, the salon is spacious, the staff are coordinated and professional, it's an all around great experience. They have a decent selection of colors and the wait time wasn't too bad for a Saturday morning. There are plenty of chairs and even more staff (at least this is true for the weekends, I'm not sure about weekdays). I would definitely go back. read more