Terrible communication skills with an owner that currently believes he's always right and the costumer's always wrong. Today they are deciding to "possibly" end our service because our gate was locked and the pool was not accessible. The gate was locked because today is not our scheduled pool service day and we never recieved any notification of a reschedule. When I communicated this, the owners only response was "well yesterday (our normal service day) was labor day" assuming, not only that I should know that their company is closed, but also that they would pick Tuesday to reschedule our service. My pointing out that the company had dropped the ball by not communicating with us was too much for him to hear since his only response was, not an apology of any kind, but that he would have to talk to the landlord since I was "being rude" and it doesn't sound like we are a "good fit" for their company. Admittedly, when the landlord initially moved out, we did forget to unlock the gate for a couple of services because we were still working out some communication bugs on our end. I understand that must have been frustrating for the company. However it's all been worked out and since then, the gate has been consistently unlocked for services the past several weeks. The technicians that have come to service the pool have all been very respectful and professional. The owner could benefit his company by improving communication efficiency and skills. Another suggestion is scheduling smaller slot windows so that costumers don't have to leave their gates unlocked for several hours. The company is currently unable to come at a specific time or simply call the costumer with a 30min-hr ETA. There are several scheduling programs available to companies like this to help organize routes for their technicians that are both efficient for the company and also enable them to provide more accurate service times to costumers. read more

Scheduled an appointment for pool service and safety fence estimate weeks in advance. Never heard from anyone. Then day of appointment, confirmed appointment for the afternoon. Waited around all day, no one showed. Left a message about my disappointment. No response. Very poor service, would not recommend. read more

I was referred to this "company" directly from Polaris as a warranty center. After a week of calling and two permanent holds once the abrasive woman said " Oh this is a warranty call?" On my third call I spoke to the same woman who this time said "we don't go to Napa". Really, your a recommended service center and Napa is not that far away. This is not a good way to do business and Polaris should rethink their partnership with this dealer. read more

Only reason I'm giving them 1 star is because I have to I'd not I'd put negative stars. I've called this company several times and left several messages, and not 1 phone call back. I get it company's get busy but to just blow someone off like that is just horrible. I'm in the construction business and I would never do that. I would not recommend Vacaville pools to anyone. I'd go with premier pools. Thanks for nothing Vacaville Pools!!! read more

Vacaville Pools Inc. is the BEST pool company in town bar none. Vacaville Pool installed a new filtration system.........replaced motors.........kept my 30 year old pool up to code ,and even showed a dumb ass like me how to keep leaves out of the pool in the winter time.......... All my reviews are about companies I consider the best in Vacaville.........the business I have personally used..........and I have been a customer of Vacaville Pools for OVER 25 Years. read more

I need to get a quote on re-plastering my pool. Have called this company several times and left messages on their answering machine.. no one ever calls back.. One would think if their that busy that they can't respond to customers, they could afford to hire someone to take and respond to phone calls right! Final someone answered the phone after the 3rd phone call and servals weeks. . just to be told that they refer out plastering projects. read more

Thanks to Dave at Vacaville Pools! His staff was helpful and informative. They answered all the questions we had about installation and maintenance. So thankful for honest and reliable businesses! And Stacey was a doll! Thanks Vacaville Pools! read more

Dave, Mario and Crew have been servicing my pool and spa for as long as I can remember. Weekly service is great: consistent and top quality. What I like best is that whenever anything extra is needed (sweeper bag, hoses, chemicals, etc) they message me right away for approval and have it don't at the next service. Great for someone who works a ton and has no time to get to those types of things on my own. read more

I hate when I call a business during their business hours and they don't pick up. So lets see how long it takes for them to get back to me. Then I can write a proper review. Edit- they called right back and directed me to their lovely web page. Their services were clearly explained and they encouraged me to call back if I had any questions or wanted to use their services . We decided to go with a local guy, friend of a friend and the prices seem good so we opted to use him instead. read more

We can't say enough good things about Vacaville pools! We operate a bed and breakfast property and once again, Vacaville pools has saved the day. When our hot tub heater suddenly broke, they were prompt to come out and fix it. In our business, this level of service is essential and we are grateful to be aligned with a company who truly understands the service industry. Thank you! read more

We love Vacaville pools! As an owner of a bed and breakfast/event venue, we rely on a good pool service. These guys have our back every time our pool equipment needs a repair. They know what they are doing and do quality work. I highly recommend them! read more

I highly recommend Vacaville Pools. Dave and Co are great. I have used them for several years and they have always been responsive and done professional work. Vacaville Pools are professional and charge a fair price for good work. You could go with a cheap company and get cheap work or go with Vacaville Pools and get it done correctly the first time. I had a pool inspection when we bought the house done by another company and they missed several large problems with our pool. Vacaville pool came out and showed me what was wrong and was able to fix it. They are busy especially during the summer, but I am happy to wait to have my pool taken care of correctly and done right the first time. read more

I used this company for several years for a weekly service of my pool. We had a great technician until a couple of months ago. We have a net over our pool for child safety reasons and opted to pay extra for removal weekly as we understood it took time to remove and reinstall. The new technician over the past month has not removed the net, but further has not treated our pool with chemicals. I alerted Dave and asked if the new technician needed assistance with the removal. He forwarded my message to Mario, who then sent a message to my wife. Not me, who tried to alert them. She was told at that time since we have a solar cover on there now, that we have to remove it for them to service. No problem, but my hot tub has no cover on it and there are still rocks in there from a month ago. Still algae there, etc... Mario chose not to respond to me because as he said, "he doesn't work 24/7". He did however call Monday morning, but I was called out of town for work and couldn't address it until Thursday. To which the attached conversation happened. They obviously have gotten too big, too successful to worry about customers anymore. I was told he meant to call us one month ago but was simply too busy to tell me the solar cover needed to be removed for weekly service, but no service was actually performed. And get this... I asked Mario what he felt was fair for our final months bill and he brought it down to $85. All the while not doing any work. Thanks Mario. read more

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No way, would I have these guys ever service our pool again. We had this service for a number of years. We paid for full-service, which I found later we were paying much more than anybody else. First couple of years, they were very good- no complaints. Then, service really deteriorated. My husband checked and Chemicals were off and pool looked terrible. If pump wasn't working properly, the service guy wouldn't report it. I would have to call as ask about things like this.. Then the last straw was when I called thinking that they had not even come to service. The response that I got from the owner was curt and rude. What happen to customer service? A Big Thumbs down on this place.. read more

As a new homeowner I kept their service. Everything was great until I started to experience some issues with equipment. I was fortunate enough to have a home warranty yet rather unfortunate to have a service company and business owner totally unwilling to help me get my issue covered. I even offered to pay their fee to diagnose the issue. Mario did not even want to do that fearing he may not get the repair job. He wouldnot even write a simple email stating that equipment continues to not work properly. To be fair the home warranty did send out another company to diagnose the issue and they found nothing wrong. According to Mario the issue with the pump was still prevalent. I simply asked him to state that. He replied with I refuse to communicate with any other company and if this is not resolved by next month I will stop servicing. This now his 3rd threat of this followed by how great he is and how wonderful his reputation is. I think his arrogance has clouded his judgement. Not once did I ask him to do someone else's job. Pool equipment is costly and with a warranty why would he not simply state for a customer having a hard time that the issue persists. When I questioned him about this he abruptly ended service leaving me to look elsewhere. I think people show their true colors when there's an issue. This seemed simple to resolve. He said pay me to put in a new pump and see if you can get the money from your warranty. He's not listed with them. Again, I understand the desire for work. I think this could and should have been resolved with professionalism. Unfortunately he does not depict the personality of a professional. read more

One star rating is based on the service of administrative staff. Call five different times requesting important information of service that was needed. This was never sent even after they said they had. Six months go by and they are now requesting payment. Threatening to be sent to collections even though a bill was never sent. The lady on the phone is extremely rude and will never do Service with this company again. read more

Not impressed. They did startup and said they were finished, then I had to do startup again with another company. Have had no problems with the new company. I would not do business with Vacaville pools. I have passed this on word of mouth to friends who are looking for pool cleaner as there are other companies that do a better job. They seem rushed and spread too thin to be handle or provide quality service. read more

I'm always recommending this company for pools- they are fabulous! Recently, our pumps went out and needed replacement. They were here within 24 hours and had the new pumps installed within a couple days. Not only are my new pumps a lot quieter, I'm saving about $100/month! Vacaville pools is reliable, honest, and they do AWESOME work! read more

Very reasonable rates, Mario and every other person I've met at Vacaville Pools provide great customer service.

Jake the pool guy was great, however Mario the owner is highly unprofessional, lacks patience and attempted to scam me out of money on parts that were never authorised, when i called him to clarify he blew up on me and acted in a manner of a con artist who was caught in the middle of a con, any dealings with this individual or the company he represents should be scrutinised thoroughly, any quotes on parts and service must be doublechecked and verrified, even after he blew up, i gave him a chance to start over and conduct a civilised conversation and he continued to take the low ground again, all i requested was the part numbers and unit names so i could cross check to make sure i was getting a reasonable price for the parts he continued to insist i ordered, which i never did as this was the very first time i had ever spoke to him, rather than giving me any information he basicly reversed course and did not attemp to rectify, explain, do right by myself as the customer, nor did he appologise at any time for rude behavior, i can only assume since he would not provide any information that the parts he was trying so desperately were so overpriced that it was worth losing the 1200 dollars a yr in service that he forfitted by attempting to defraud me and my family, there are many pool services and most buisnesses appreciate and are professional with their customers, Mario and Vacaville pools are not that buisness, and as great as jake the pool guy was, i dont recomend anyone to do buisness with Mario or Vacaville pools, not sure what his problem is but it shouldnt become ours as customers, this could have went many ways as i am a patient and reasonable person, but a few minutes on the phone with Mario and his rude and childish behavior tells me all i need to know about this man and his shady buisness practices,* #### CONSUMERS BEWARE####* read more

They were contracted by my pool builder to do the initial chemical setup and balance for a month after the pool was filled. I noticed that they came by once and put two chlorine tablets in the skimmer. Three weeks after the pool was filled, I checked the chemical levels, not knowing that they weren't doing anything. I found the pH off the scale high, and the chlorine zero. I called, had to leave message. Guy calls back, says he'll be here in a few minutes. I waited 3 hours, no show. They never did show up again, after the single visit. Unprofessional company....AVOID. read more

We have been using Vacaville Pools, Inc. for the last 7 years. We wanted a full service company to maintain our pool. They were recommended to us by our pool contractor. They are very professional, always show up on time (week in, week out, rain or shine!), always leave our pool looking great and running great. If I have had any issue over the years and called they return my call in a timely manner and come and take care of it. I have recommended them to my friends and all of them have been just as satisfied. I would HIGHLY recommend them. read more

Mario and his crew have been outstanding over the years replacing my older pool equipment. They answer calls and often can diagnose and fix issues over the phone. Mario did that just yesterday. I highly recommend Vacaville Pools. read more

My one star rating is based on their inability to return my request (2x) to schedule a service call. Guess they are simply too busy.

Can't say enough about the efficient and professional work this team provides. We had some plumbing issues on our filter system that seemed to be a daunting challenge for DIY attempt. After discussing with Dave and Mario a visit was scheduled for DJ to see what he could do. 2 hours later he had all our pipework replaced!!! These guys know their stuff and we would like to thank and highly recommend Vaca Pools read more

I give this company 5 stars for multiple reasons. First and foremost, Mario Esparza runs this business with a degree of honesty and integrity. There have been many occasions where equipment has broken down and they have repaired it quickly or they have suggested ways I can easily repair it myself and save money. Mario could have easily repaired it and charged me for it, but instead he gave me easy steps to follow to repair it myself. Most recently my solar panels had stopped functioning. He suggested a company out of Sacramento to repair it, however he told me to look for any loose wiring before I call the company since the company charged about $185 per hour. Mario was right, I found some loose wires and repaired it easily in 15 minutes myself and thus saved a lot of money. Beyond this, Vacaville Pools charges reasonable rates and are always professional and do a great job and I've never had any complaints. I would highly recommend this company and I would not consider using anybody else to maintain and repair my pool. read more

dave the owner went out of his way to help me with a pool problem I was having. really knows stuff. fantastic service. highly recommend.