The agent was so helpful in the phone searching out the correct windshield to replace our cracked…read moreone. It shipped quickly and was easy to install. He even discounted the speedy shipment. Thank you!

Thank God there is an old school independent HD shop in St George…read more Took my 103 Switchback in for the installation of Cobra 909 exhaust, a SE intake and V&H FP4 tuner. Excellent work at a fair price. Highly recommend American Motorcycles.

Tim is my guy. And if you have a Harley, he should be your guy too. He's honest, capable, and has a…read moresweet goatee.

Great service. Competent technician/owner who knows…read moreHarley's well. Pleasure to support independent small business!

I've been here before and the crew was great. A year later and I'm not certain exactly what has…read morechanged but, wow, is the change NOT for the better. I have a 2009 Honda Shadow that is due for some maintenance, but, nothing urgent and I'm well aware that we are into the riding months and shops will be backed up. That's why I wasn't looking for an appointment until at least July 1 or maybe even August. Today's date is May 31, just in case you were wondering. So, I walk in and Dave is at the register. I say hello and tell him I'm looking to get some work done on the bike and that I've had the motorcycle in their shop before. So, does Dave look up my bike? Nope. What Dave does instead is start up on a rant about how they are backed up for five weeks are more. He never asked when I was planning to bring it in. He then states up about how parts are hard to find. Did he ask which parts I was going to need? Nope. In fact, as soon as I started to explain what I was looking to do, Dave cuts me off and starts making excuses. Really Dave? He then asks which year my bike was, and once again, if he simply looked up my name, he would have seen it. I couldn't remember of the top of my head, I knew it had something with a 9 at the end. So, I say, 1999? He then starts up about how he doesn't service motorcycles before 2000. Once again, has Dave simply looked up my bike, none of this conversation would have been necessary. But, at this point, I'm fed up. Why is Dave and his coworker being so difficult. So, I exit the store saying essentially, you know Dave, I retired at 45 because I worked with my customers and never turned away business! You might want to think about it. I went out to my bike, looked at the registration plate on it and behold... 2009. So, just for shits and giggles, I go back into the store to ask if 2009 makes any difference. Dave proceeds to tell me that he didn't appreciate my tone and attitude. He then proceeds to recap our encounter adding in things I definitely didn't say as a means of making him look like the victim. When it became clear that Dave had no intention of being a professional I left, never to return. I don't know what I'm the Hell is going on in your store Ron, but, deciding before your customer walks into your store that the answer is "no" Is one Hell of a way to run your business. So let's recap. I wasn't asking for anything to be done in an unreasonable time frame. In fact, that part of the conversation never even happened. Your employee was too busy, too lazy or simply not in the mood to look up a return customer. Everything you needed was right there. Your employee refused to use this tool. At any point, Dave could have simply asked what I wanted instead of assuming. Whatever he was assuming was clearly not what I was looking for. I have always had long relationships with my motorcycle dealerships and what you've just done is turned away a long time customer. I Camp during the summers up here in Cedar City and was hoping to make your store my permanent repair and motorcycle shop. Guess who is looking for a different store now. The reality is this. A reliable Repair place is built upon trust. Dave just blew that up. This transaction could have and SHOULD have gone completely differently. But, by all means, you do you! It's ashamed to think that someone in the service industry is so bad at listening to the customer and finding solutions that work for everyone. It's really too bad. But, these are the decisions employees make that will close a business because their ego is more important than their customers.

Was on a motorcycle road trip from California headed to Zion national Park. Had some complications…read morewith my motorcycle, a Honda Rebel 500 2020. Looked on Google everything was closed for the night, but noticed Ron's was open the next morning. Called them as soon as they opened, spoke with Colby about a chain adjustment and a new rear tire. Took the bike in ASAP after the phone call and was able to get a new tire put on, and chain adjusted to the right tension... All within an hour! Definitely amazing customer service, if it wasn't for those guys, I would have to pay much more just to get back on track for the trip!

Loose wheel Rod and staff are always courteous. You may need to wait a few minutes but they do…read moreacknowledge . Always a good experience.

I took my side by side here to fix a small coolant leak (on a line put in on a heater they…read moreinstalled for the previous owner that had been leaking since the install. The previous owner called them and asked them to make it right for me). Was supposed to be free fixing their own work. I was charged for labor but was okay with it since I asked them to grease it for me (very easy 2 second job, I usually do it myself but I was out of grease) And they noticed my wheels were on backwards and changed them. 150$. They didn't ask me if it was okay to change them before they did. Something I easily could have done myself for free... but whatever. As I left I noticed it was still leaking coolant after driving it to my trailer. They came over and tightened the clamp and it stopped. Before my first ride I noticed it started again, I managed to tighten it and stop it but also had to in 3 different new clamp locations that were not previously an issue. I doubled up on clamps in some areas and used a bit of rtv to stop it. Today as I'm going for a second ride about a week later, it starts pouring out in another new area that again was not an issue before. Can't fix this one myself no matter what I do. They said they used brake cleaner doing the job to clean the surfaces for a better seal and I'm afraid that may have damaged all the rubber lines. Googling it, it will deteriorate rubber. I don't know exactly how they did it but that's my major concern here. I called and could not get my money back. They offered to take it back and I asked if I would have to pay for them to fix it again. The response was a snarky "obviously". Will not be taking my machines back here. Not paying hundreds of dollars for them to refix their own work. They claim the lines may have dry rotted. Maybe, but it was an issue when you installed the heater, which should have been brand new lines. Benefit of the doubt: maybe the original lines not to the heater are old. It's a 2016. But it's everywhere now, older lines and newer lines to the heater. The leaks are opening up and getting worse continuously within a few days of you working on it. Like something is eating away at it and making it worse. And all these other joints weren't leaking before. If any were dry rotted, why not mention it before? And why would it have sealed at all in the first place briefly up until now if they were dry rotted? This leak was slow and manageable before. Now I probably have to replace all my lines with whatever happened. Not going back here to do that. Not happy.

Replaced the drive belt on my 2003 Harley Softail Trike. Not only was he very nice to work with,…read morehis prices are reasonable. Considering the dealer is the only other shop that would do the work, I felt so fortunate.

Super work from a real artisan. Fabulous trike build. Had also done magic on a sidecar rig…read more Excellent paint work as well. Recommend without reservation. Give Dennis your business.

MST, Brian and his team are great. They know side by sides inside and out because they actively use…read moreand own them. Their service is great. I highly recommend them!

Simply the best! I trust them with all my needs for my CanAm! Each time I have been there from…read morerepairs to simple oil/lube etc. they have been professional, courteous, and on time!

Usually enjoy shopping at this site online and when visiting the area saw they had a storefront so…read morewas excited to visit. Oh boy. Talk about unfriendly and I don't think they appreciate the color of my skin in-store. Stay clear. Avoid at all costs. This experience caused me to close my on-line account with them as well.

Wow, I didn't realize Rocky Mountain ATV/MC's Washington store carried a dismal 2.5-star…read morerating--man, I wish I'd read these reviews before driving across state lines and handing over my hard-earned cash. After digging in, it's heartbreaking to see this isn't isolated; it's a pattern stretching back four years, with countless customers echoing the same frustrations about rude, dismissive staff who seem to resent their jobs and the people they serve. It's as if indifference is their mantra, a toxic demeanor permeating the dealership where employees act burdened by basic inquiries, hassle you over orders, and vanish post-sale. Reviews highlight deceptive pricing--quoting one figure for tires or repairs only to inflate it later--and outright unprofessionalism, like sending wrong parts without apology or admitting errors but refusing fixes. As a small business owner myself, a former service manager for a busy dealerships I get the challenges of dealing with demanding customers, but this goes beyond; it's a culture of profit-chasing with zero empathy, leaving buyers swindled and abandoned once the deal closes. They've ballooned into this corporate behemoth post-2020, scooping up local shops and competition, allowing them to dictate terms without consequence. Things have changed drastically in the last five years--it's the cliché of companies exploiting trust in a post-pandemic world. Even spotting fake five-star reviews misspelling it as "Ricky Mountain" just underscores the duplicity. How many folks take it on the chin without posting a review? It took me eight months of rational pleas for accountability before I came here, and Yelp's the perfect spot to warn others--if I'd seen this, I'd have steered clear. My own ordeal mirrors these complaints perfectly. I've been a loyal customer for nearly a decade, so when I drove from Vegas with my wife and kid, paid over $11,000 cash for a KTM, and shook hands with Jason face-to-face, I thought I could trust them. He knew I turned down a better deal elsewhere because he promised, in front of my family, to "take care of me" on parts I'd need in a couple weeks. Boy, was I wrong. Fast forward eight months, and I'm still chasing them to honor their word, only to be offered a small discount like some generic promo code. That's not what I thought "taking care of me" meant. The bike was an egregious mess. It stalled multiple times on the test ride, and Jason brushed it off as "common and normal" for a two-stroke. I hadn't bought one in years, so I took his word, but that should've been a red flag--he just wanted to make the sale. The PDI was an abomination: loose bolts, oil spilled so bad I thought it was a leak. The title was so botched, I wasted three days at the DMV, where clerks even wanted me to drive back out to the dealer. I considered reviewing then but hoped they'd step up. The dealer's sloppy setup caused bogging, stalling, and throttle issues, mirroring Reddit and ThumperTalk complaints about KTM TPS and idle misadjustments etc. from dealers that don't know and or take the time to do it right. I used to work for Carol Shelby as a wrench, and while I don't expect them to that level of quality this feels like they have an untrained teenager back there setting up these bikes. Now I'm facing having to buy a $500 ERM tool to fix it. On top of all that, their Tusk parts, once a budget-friendly option, have plummeted to Temu-level quality--a shocking disgrace. I laid it all out for Trent, Jason, and CEO Shane, and they just pointed to the paperwork, shrugging off any responsibility. "It's not in the contract," they said, as if a handshake and their word meant nothing. Tell me, does that sound right to you? Only Terik in parts showed a shred of accountability, apologizing when no one else would. The rest? It's like they couldn't be bothered--I asked for a PayPal request multiple times and begged for calls during my short availability window, but nothing. I'm flabbergasted and deeply hurt by their indifference, not angry so much as let down by a company I once admired. Before 2020, they were the best to deal with, but now they're far too corporate, caring little for customers or even their miserable staff. I missed a track day with my uncle, who's now gone, because they couldn't manage simple logistics. After spending tens of thousands with them, I've seen better service from coffee shops. This betrayal stings on a personal level--these are facts, not exaggeration, and it's just not right. If they don't care about a loyal customer, what hope does a kid mowing lawns and saving up for parts have? Research these dealer mistakes online and skip this place to avoid completely unnecessary costs. Save your money for a dealership that honors its word and company that appreciates your business.