I was feeling a little adventurous and decided to cater Thai food for a party of about 40-50 people. I mean, who doesn't love Thai food right?! I found them via yelp after checking out other places which were either unreasonably expensive or opens late therefore not able to have the food ready by my 12:30pm start time. I did not expect it to be a takeout / fast food kind of restaurant so I was shocked when we first entered. One of the workers there, Eka, printed out the catering menu for us since we had called an hour earlier to let him know we want to come in. That really impressed me. Upon reviewing the catering menu we were delighted as to how affordable this place is, plus it seems super legit with a decent stream of customers coming in. I brought in my own half-size party tray to compare sizes as sometimes the whole "half tray" and "full tray" gets confusing and I want to make sure I order enough food without ordering too, too much. When I showed him my tray, he had told me their standard tray is just slightly larger than my half tray. With that knowledge we decided to order 2 trays of chicken pad Thai, 2 trays Thai fried rice and 3 trays of chicken wings (I also ordered many sandwiches from Joju and even 2 pizza pies from a local pizzeria). Needless to say we ordered too much food. But here is why they unfortunately only get two stars...
1. Cash only. I do not understand why they are cash only for large orders particularly since they accept credit cards for catered orders on the website EZCaters.com. I wish they would've told us that option. This is important for those who have small businesses who wishes to write off for tax purposes or those who simply wants the points from a credit card.
2. The day after we placed our orders and after we had already given over a 50% cash deposit, we got a phone call from Eka who told us he had forgotten they open later on the weekends so will not be able to have our food ready by the agreed 11:30am time, but that it has to be 12pm. Unfortunately since the party starts at 12:30pm and we have to pick up the food ourselves, we told them we need it by 11:45am then. They said okay.
3. After we placed our orders in person, we were told we can always change our orders prior to the day of the party. Two days before the party we told them we had wanted to change the two trays of Thai fried rice to one tray of basil fried rice and one tray pineapple fried rice instead. We also added an order of drunken noodles. It was confirmed. The day we picked up the food, we got our added drunken noodles but the 2 trays of Thai fried rice which we no longer wanted was never changed! No compensation nor discount were given, but then again I was not present to push for it and my husband who is the nicer one (who also avoids confrontation) didn't say anything! Ugh. Either way, they should've offered on their own since they messed up. Even if it's just a small something like 5% off or anything! So some of the food place cards I had prepared at home beforehand were rendered useless. Worse part was that the fried rice we didn't even want was overly salty and not good. And we have two large trays of this! Two guests even brought up after the party that the fried rice was no bueno and made me feel worse.
4. The trays we had ordered which were supposed to be just "slightly larger" than the half tray I had presented was literally two times larger which meant I ordered two times more food than I should've! Which also means we spent two times more than we should've. We had an unopened tray of fried rice and pad Thai at the end... I love pad Thai so I didn't mind that as much but that darn fried rice...
5. Oh and when we picked up the food, we asked for serving utensils and they gave us regular forks and spoons. Usually when you cater, restaurants provides the large serving utensils. Luckily I had some prepared...
I didn't try the drunken noodles nor the chicken wings myself as I was too busy hosting but I heard those were pretty good. The chicken pad Thai noodles were very broken up from cooking, but I thought it was relatively tasty.
When we first left the restaurant after placing the orders we were very excited to have found this gem with workers who seem to be really appreciative of our patronage. We were thinking how we wanted to come back already! But unfortunately with all these mistakes and mishaps, I just cannot find myself giving them any more than two stars at the moment. Maybe in the future if we ever cross paths with this restaurant again... read more