I'm surprised by all the low reviews of this USPS location! I live in Bethesda and usually go to…read morethe post office there, but I work in Tysons and needed to get my passport application submitted. USPS has 2 locations in McLean; this location on Spring Hill Road is the only one that does passports. Scheduling an appointment online was quick and easy; there were plenty of timeslots available. I arrived at the post office about 7 minutes before my appointment. Almost immediately upon entering, a very polite staff member asked me if I was coming in for a passport. After I told him I was and gave him my appointment time, he had me stand off to the side while he finished helping the customer that he was currently helping. Afterwards, he immediately started to process my passport application. I had read the instructions and filled everything out before, so it was a very painless process. He took photocopies of my drivers license and birth certificate. I already had passport photos taken somewhere else so we didn't need to worry about that. All in all, the process took 5-10 minutes. I have waited MUCH longer at other USPS locations for passport services so it was great to be in and out so fast. Another perk of this location: plentiful free parking. Definitely can't get that in downtown Bethesda.

This post office's package drop off has been out of order for a good year and the one functioning…read morepackage drop off is behind the LOCKED area after hours. Especially with the holidays I would think they'd want to get this fixed. And why have the function of paying for post for your package if you can't drop it off at the same location? What's the point of having the ability to drop off packages at your nearby post office if it's never working?!?

4/5 I normally only…read morecome to the Post Office to print a label from a QR code from an online placed order. Today I found out I can skip the line and just use the self kiosk, just the option to print from QR code was tucked away under 'label broker'. This self-kiosk seems to have more functionality now (can order stamps too), which is great to see. Wish there were more of them. Pros: +a few self kiosks that can print a label from a QR code (label broker option) +organized +ample packing supplies +staff tried to periodically see if people can just use the self kiosks vs waiting in line +plenty of parking -PO boxes Cons: -staff can be a bit apathetic but that's kinda typical USPS -could have more staff working at the counter to speed things us -parking is a bit cramped -self service kiosk scanner wasn't working when I was there

The Merrifield Post Office, using post office logic, removed all but one small drop box in the…read moredrive-thru lane. And without adding pickup times, this remaining box rapidly fills up. This morning, I stopped to mail four items, and found that the box was stuffed full. Not wanting to leave my items exposed to whatever, I tried retrieving them. Along with them came half a dozen of other people's mail items. Being a good citizen, I did the post office's work. Entering through the only operating door (for at least the last week), I dropped the entire batch inside. This would be a classic example of Zohran Mandami's definition of bureaucratic complacency on the part of the post office. The Merrifield Post Office is beyond disreputable and dysfunctional. My only reason for using it is convenience, but even that is becoming shaky.

I really like this post office even though it's a bit funky and odd, because it truly feels like a…read moreneighborhood post office. Housed in an adorable white sided house in a residential area, this PO is quite small and cramped with an awkward parking lot in back. Sometimes there's a long line, sometimes there's nobody. Often the clerks are cheerful, every once in a while they're surly and/or slow. Even so, it's a nice feeling walking into this post office and not being a cold and sterile place where people could care less about you, which is how the larger post offices (like the one near Westfields) typically feel like.

It is always a pleasure to visit this post office. The postal workers who provide service at the…read morecounter are professional, kind and efficient. Even when there is a line, I don't stress because I have confidence that the people working there are doing their best to move the line along. I actually look forward to going there! Friendly faces and a small personal post office.

Greensboro Drive Tyson's UPS Store the best. Been a customer for 8 years. Professionalism, speed…read moreand knowledge their forte with a wide variety of services, and always a friendly greeting for folks.

Very disappointed with this UPS location!! My last visit was unacceptable. I had two large packages…read moreand wheeled them in, yet the man at the register didn't even offer to help get them onto the counter. I had to do it myself and ended up with a back injury afterward. He was not friendly & completely unhelpful. Basic customer service and common courtesy would have gone a long way. Extremely frustrating and unacceptable.

incognito...at best if I didn't have the address I would…read morehave passed it again and again. And, to park, and walk 2 blocks to mail a letter is ridiculous - I thought these guys needed business? They should be coming out to my car at the curb and picking up letters...just sayin' Hahaha and once I got inside I see the pickups are only at 1p and 5p? WTF? Lunchtime and end of business? Maybe this is a mini station and I should feel lucky...yeah, that's it. It was clean...

I ordered rekey my mailbox of my condo because the key I have before but now I could not open my…read moremailbox.I called the Post Office and they told me come to Falls Church Post Office rekey my mailbox key. I ordered it and paid the fees but I did not receive any notice to let me know what day and what time I can meet the mail man to give me new key or any information at all.It over two week I called Falls Church office too many time but nobody pick up the phone during their working time. How we can get our mail if we can not open my mailbox. They should give me instruction how to get the key but no answer at all.

I like this little location. Some may want that warehouse feel. Yet right in a busy area, this one…read moreis cozy and a good place to do E Commerce related business. The prices are going up. I'm going to have to re-evaluate my business, and look at UPS and FedEx. When shipping eats into your profit margins, it's only fair after all. My guess is those companies are higher cost now too. There's not a lot of parking here. Also it is extremely busy on Gallows Road. Do be cautious leaving, and my recommendation is take a right, and turn around if you need to. Also there's a traffic light that can work close by. A very nice staff here. Have found them to be professional and knowledgeable. This USPS offers all of their services too.

Worst post office I've ever been to. Around 2 years ago it was dirty but decent but now I never…read morewant to go there again. Yes you can still drop off package provided you have your own packaging and shipping label. Their RAPID system is cracked and broken but works at the very least. They went from scarce hours (around two years ago) to straight up closed 24/7. Walked in today there was a lady who was on her phone when I opened the door + the lights were on, she gave me an attitude. Better off going anywhere else. Like another review said UPS should be ashamed of this place. They would be better off renovating the space to be anything other than what it is now. Shame.

Slowest post office ever. No after hour package drop off. Some folks working here have major…read moreattitudes. I prefer any other usps location over this one. Unfortunately closest to my house.

I moved to Wilmington, DE and I came back on a weekend to pick up mail from my P.O. Box. I rang…read morethe bell (after they had closed) to get the excess mail that didn't fit in the P.O. Box -- friendly, quick, professional!!! The difference between where I live now and Northern Virginia is night and day -- I am moving back!

This is most professional & caring UPS store . I have gone to multiple UPS stores & now drive a bit…read moremore just to use this location. All my packages have been delivered on time, & they go out of their way to take care of customers with a smile , in a very busy location. Ed and Lucas are the ones that that have helped pack and ship never had one package damaged or lost . If you have had that happen before you know frustrating it ca be. Definitely worth the extra spending. Thank you Ed and Lucas

Reliable place and sometimes there is a line but goes quickly . People are nice thereread more

This is an adorably quaint post office housed in a converted house in historic Glen Echo. It has…read morealmost a Norman Rockwell-esque feel to it (am I dating Ng myself) in that it literally morphs in your view to a watercolor postcard done in light wash, it's that perfect. It's tiny. If you go, more likely than not there will be a line. BUT the clerks are almost always wonderfully pleasant, patient and helpful, and most patrons are likewise. I love this post office and almost always go here to buy stamps or send packages just because it is so much more chill.

This unequivocally was the best post office experience I've ever had. The woman behind the counter…read morewas so customer service oriented, sweet, nice, and funny that I just can't wait to go back. She struck up a conversation about what I was sending out, we chatted about vintage crates, decor, and her mom (I believe it was) helping her decorate her apartment. She was saying how she doesn't really have the eye for that sort of stuff. I told her... always mix materials and old and new things. That will always add a nice warmth to a space. In any event, she was just so pleasant and friendly. I was headed to the airport and needed to use a restroom before I sat in traffic for like an hour on my way. I kinda was like... "hey... you guys don't have a public restroom in here do you?" I mean... I was 99 percent ready to hear a "no". And she said, hey yeah I can let you use our restroom as long you don't make a mess, kill anyone, or do drugs in there. She was joking obviously. I laughed heartily and she escorted me back. What a kind gesture to let me use their employee restroom. Anyways, I had no idea this post office was here. It's quite tucked into a neighborhood in Glen Echo. When the GPS told me to turn, I almost did not thinking that it must be the wrong street. It's like you're turning into a residential area, and there's a historic building with a post office in it. And how often do you get a friendly post office employee btw? I'm sorry, I don't like to generalize, but I think that might be a first. In fact, my next review might be of the post office behind the home depot across from Montgomery Mall where the post worker yelled at me when I asked him if that was "really the cheapest way to send my post." Le sigh. Might have to make a trip out of my way to get to this B.

Not sure why the bad reviews. There are always super friendly and kind when I go there…read more Love going there to pick up my packages!

Never picks up phone, moved out of state and consistently loses mail to forwarding address. Lived…read morein Vienna 20 years high turnover of staff.