This is most professional & caring UPS store . I have gone to multiple UPS stores & now drive a bit more just to use this location. All my packages have been delivered on time, & they go out of their way to take care of customers with a smile , in a very busy location. Ed and Lucas are the ones that that have helped pack and ship never had one package damaged or lost . If you have had that happen before you know frustrating it ca be. Definitely worth the extra spending. Thank you Ed and Lucas read more

Reliable place and sometimes there is a line but goes quickly . People are nice there

What a nice store this is. It is refreshing to see good customer service. Here you will find this. I'm glad to say thank you to the staff, for helping me get packages squared away. They also were helpful with lamination, which is a skill that one day maybe will be learned. Well done as important documents, are protected by this job well done. Parking is easy here. It's also generally quiet as well. Shipping costs have gone up, but I still find them more competitive than others. That is appreciated, as all of us are getting nickled and dimed. Professional staff, efficiency, and competitiveness make this location a winner. If you're in the area, go here to handle a variety of business services. read more

I was surprised this UPS store doesn't have a 5 star rating. It provides real customer service. They are super friendly, very efficient, and if your label or box needs more tape, they take care of it-some other pack-and-ship stores will make you buy a roll of tape, but not here. They have free, convenient parking and will help you carry in large or bulky packages unless they re all very busy with other customers. But, if they're busy, 99% of the time another customer will help. When a store is helpful, convenient, efficient, and friendly, customers aren't stressed or pushy, and everyone in line knows they'll get good service, so they help each other. I use this store whenever I'm going to be in McLean/Arlington, and the one on 4200 Mass Ave NW in DC, (I live in NW DC), as they are the 2 best shipping/packing stores in the whole DMV. read more

Super Fast and polite. Does not get better than this UPS. I look forward to going there. Can look chaotic but they get the job done right! read more

Rudest staff! I came to the counter, waited a long minute for the staff member to snack with his buddy. The youngish man with long hair came to the counter and while I was organizing my paperwork he SNATCHED it from me! I guess I was taking too long!!! No thanks!!! read more

Fantastic customer service always greets you with a smile everybody is willing to help

I highly recommend this UPS Store! They make my life easier. Always fast and excellent customer service. Even when they are busy I am out in minutes. Even complicated returns, they are always helpful. Brian, Mike and Ivette get the job done and always there to help. read more

As a small business owner, I have been a customer of this UPS location for several years. Brian, the manager, and his team have been wonderful to work with. They greet me when I arrive and leave. They have helped me with packages to/from my car. They are always responsive and helpful for my small business shipping needs. Keep up the great work guys! read more

This UPS store is located in a little nook off of Beverly, part of the Ashby Building. I just love that they are open on Sundays during the major holidays, which makes it super convenient! They offer various shipping and delivery options available, and the staff are friendly and super efficient, making the lines move quickly. Parking is plentiful in the small plaza, and I love that you can be in and out in a couple of minutes (or less)! +opened on Sundays on major holidays! +friendly staff +fast and efficient service! read more

Excellent customer service by everyone I've encountered at this location. I usually have Amazon returns and this store is very efficient and gets me in and out quickly. Line can be long but moves quickly. Ed is excellent, feel like he goes the extra mile with helpfulness. Thank you for your help week after week! read more

This store is always friendly and helpful. They are very busy, yet always greet you and don't make you feel rushed. Once I had to ship a large box (mini fridge) and they helped box it for me! I take so many Amazon returns there, I hope Amazon pays them fairly! Some of the reviewers complained about the price. That's not an individual store's issue. UPS HDQ should work in their tracking software as sometimes it's not very clear---however, this store is great. read more

Easy to find. Parking just in front with designated signs makes it easy. The lady is friendly and helpful inside. I was in and out in less than 3 minutes. read more

The UPS Store - Shipping Centers Near Me - McLean, Virginia

A gentleman named D helped me out today and he was the sweetest. He processed my amazon UPS return package expeditiously. He also went out of his ways to give me some strands of tape to seal my small USPS package (apparently this is a luxury for USPS) and even gave my label a little waterproof pouch. Just wanted to say I appreciate him. read more

Sadly, our local UPS store offers consistently very poor customer service. Few other options nearby.

Brian Alger the Manager at the UPS on Beverly Rd. in Mclean is so helpful and knowledgeable. The entire team there is always friendly and provide a level of service that is so appreciated in these busy times. read more

Yikes--they are charging $1.50 if you ask for any extra piece of tape! Not a good practice to be so stingy UPS. I was just at FedEx this morning and they gladly gave me extra tape. read more

I'm a regular at this spot for many years. I know the employees here and managers. This place can get packed and if you don't research beforehand about prices, shipping costs, supplies, well your going on to pay a astronomical amount of money potentially. I typically spend less than a minute here dropping off my packages. The process has always been easy and painless. The manager here cares a lot about his store and the staff over time has changed through the years, but the concept has stayed the same. Get rapid service done quick for deliveries. A lot of customers come here and have no clue about how anything works. I have seen the employees here take time to help those customers. Sometimes the line can be a drag, but that's again because some customers have a lot of questions. My 2 cents: get here early when they open, or at differing times when people will be at work. That's when they usually have only a few customers come by. If you have questions, ask the staff. I been to plenty of other UPS store locations, but again the quick service I find here and the convenience hasn't been of this quality service. 5 stars all the way. Another thing years ago I was driving and a car almost hit me. One of the employees here personally came running to my car to make sure I wouldn't get hit. What UPS store does that for you? read more

Business Envelope, 10 pages- USPS charges one stamp, for first class with 5 pgs in letter. Certifed maybe 5 dollars. add 5 more pages , most likely 8 dol. Other UPS locations quoted $11 and #13 dol, for same . $18 dollars? Mclean prices or ??? Have been mailing packages but due to nature of package and no experience with such I paid whatever they asked. But a letter? 18 dol? They always ask, "how do you want it shipped". . Answer is the cheapest. Then they ask , "when do you want it to get there": Answer is within a reasonable time, eg standard. eg IF I WANT IT OVERNIGHT, I WOULD \SAY OVERNIGHT. 18 DOL. GOING FW, MY EYES WILL BE WIDE OPEN AT THIS PLACE. OR I WILL MAKE A TRIP DOWN THE STREET WHERE UPS QUOTED 11 DOL read more

I have tried to use this store several times. I have found the staff rude, unresponsive, and not able to help with UPS-related issues. They are fast to tell you they can't help with UPS issues as they are not UPS, but they are a UPS Store.... They may be ok as a place to buy an envelope, but obstinate when it comes to interacting with UPS. They being rude, impatient and incompetent does not help matters. Buy your envelope elsewhere and deal with UPS directly. Not sure why the store exists in its current form. Thank you read more

I LOVE the staff at UPS!! 5 star +++ everyone is always so friendly, efficient and I am in and out in no time. I have also been here during busy times, but Beth and the team still manages to expedite everyone's shipping needs. Keep up the great work, and keep smiling!! read more

Best customer service in the entire city! They go above and beyond at 8300 Greensboro Drive, McLean VA. Excellent customer service, helpful, polite, knowledgeable. They offer quality service at the best value. Thank you for always being there and taking the time to understand our needs! read more

Helpful great customer service easy in and out always very professional always have what I need

The staff there is super friendly and helpful. One of the staff members went above and beyond to help me figure out my return and was incredibly polite. read more

I have used UPS in Mclean for many years. Brian is the manager there and is always so helpful. Today I came in to get a copy of a receipt for a Verizon phone I sent back for a trade-in rebate which Verizon said they never received. Unfortunately I misplaced the tracking/shipping label. Michael worked with me for at least 20 minutes trying to hunt down the tracking info. He could not have been more helpful and pleasant to work with!! Thank you Michael for your patience and great attitude. read more

Speedy package mailing. Josh the rep who helped me personally put all my shredding in the bin even while the store was pretty busy. Nice staff. read more

Most organized and reliable store , Jason is the best he was very helpful & fast with his task .

Not reliably open according to the hours posted online and on the door. Better off trying a different location.

I absolutely LOVE this store. The whole staff is incredibly friendly, they run like clockwork, and I wouldn't want to go anywhere else. We don't own a printer right now, and I just got back into school, so it feels like I'm there every two weeks or so right now. They make it incredibly easy: email what I need printed to the store with instructions (b&w/color/stapled/etc.), include an optional timeframe, and head over to pick it up! My jobs are always perfect and either waiting for me, or printed as soon as I get to the register to pick up. I've been helped the most by Beth and Josh -- they're always a delight to see and treat my projects with care, even if it's just a one page printout. Even on the VERY rare occasion there's been a hiccough, the managers support their team and make the best experience they can for the customer! On one visit, the color copier wasn't cooperating -- it happens sometimes! -- and though I was ready to pay for a black and white version, they sent me on my way with the copy on the house and apologies for the delay. They are TREASURES. I hope you'll find out for yourselves soon! read more

What a lack of customer service by the manager. We attempted to accomplish Amazon returns, per the front signs, and the lady was so incredibly rude about our 6 returns. The lady was trying to rush us and ended up making a mistake with the labels. Shame on the manager here for being so rude. read more

I've used this store regularly for over 10 years. Any reviews that speak to rudeness or unresponsiveness were written by people who came in rude and impatient and probably expecting UPS to do everything for them. I usually just drop my labeled packages and get a receipt and bounce. But any thing beyond that that was needed, I had great assistance. There are always familiar faces and everyone takes pride in their work. I'm so excited Sunday hours were added - that's such a convenient day for me. Keep up the great work everyone! read more

Its always a great experience at MY UPS store. I love the convenience of pulling up in front and never a hassle with parking or access. The staff are always very helpful and know me by name. Again today Cameron was my personal star! Thank you. read more

These folks rock! They stayed late to notarize some real estate documents. They were very helpful--particularly Michael.

I am incredibly disappointed in this location. I dropped off a package on a Sunday and was told it would be there on Thursday. By Tuesday I noticed the tracking number was not working so I called to check on it, they couldn't find it! once they did they sent it out 3 days late, and the delivery has moved from the original Thursday, to Saturday and still has not been delivered. Very upsetting. read more

I receive excellent service at this store every time. This store is my go-to UPS store.

Brian Algers and the rest of the staff at the UPS store on Beverly Road provide excellent customer service. They continue to go out of their way to be helpful. They are professional but , moreover, they are pleasant and courteous which are qualities that are very appreciated especially during this stressful time in a pandemic. I highly recommend Brian and the staff for all of your mailing, shipping, and printing needs. read more

I will never use this store again, or UPS for that matter. I shipped quite a few boxes to this store and they lost almost 20% of them. Unapologetically. Even though I had spoken with 3 employees prior to shopping my boxes, one of which was the store manager, both the store owner and the store manager did nothing to help retrieve my boxes even though they had signed for all of them (I still have the PDFs of their signatures). They pushed me off to other locations or blamed corporate procedures. I'm so terribly disappointed. read more

The UPS Store McLean is very well managed with a very professional team -- Brian Algers is an outstanding manager and Josh and Beth are very courteous and excellent in their service! read more

I had a great experience at this store. Cameron helped me and was delightful to work with. This will be my go to UPS store form now on. Five stars read more

I love these guys. Every time I go there, everyone is so friendly and helpful. We went there on several occasions to notarize multiple documents. They were efficient and made us laugh too! read more